reception and bar area was nice and relaxed

the bar could have a better range of drinks, there were no non-alcoholic options for example

staff were friendly, and reopened the bar for us so we could have a drink when we arrived, although there was not what we wanted to drink

no beers, ales, or ciders on tap even though the bar has taps visible

the dining room and bar were open until late (although i didn’t need to use it)

good to find family rooms with separate beds for kids

the takeaways on high st, i only travel up to see my kids

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

late check out however one of the very rude staff members barged in 2

easy check in. added late check out on for only £10 more. close to bars.

nice complimentary water, +tea & coffee + biscuits hairdryer, iron & board options for laundry & room service as standard

about the hotel was exceptional the warm welcome by the reception staff the room the location the bar staff

use of pool and gym at no extra cost

wifi was not great, slow at times but always worked.

pool was lovely, hot if you were sat poolside but the children enjoyed the pool

spa facilities were nice however jacuzzi was out of action ud83dude41

gym was great and the breakfast area and choices were good

location and pool

erationally) clunky, minor software tweaks will make that better

swimming pool and facilities absolutely spotless and well looked after

there is a bar there, you can have food too

i like the bar bar staff and locals very friendly.

it was nice to have the bar available for breakfast and dinner

didnt try the food but had drinks in the bar in the evening

location perfect staff friendly bar atmosphere was brilliant enjoyed the stay and will be back

van driver delivering laundry boxes, loud voice and dropping boxes out of the van etc

especially breakfast as it £12 per person and my daughter only wanted a crossant so very exspeensive for that

no tea or coffee in room more disable room to accommodate kids under 5

restaurant & bar facilities very good & in comfortable surroundings

late check out for £ 10

we stayed in a family room, for me and my two kids, and the sofa bed was really big

the pricing of evening meals. very expensive. not alot of choice especially on the kids menu.

there was a small gym area so was able to burn off some extra calories, and football was on in the bar

gym - dark and unloved

wifi also poor, kept cutting in and out a bit

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities on the premises,  that the washing machine had not been delivered

friendly staff in the bar, the bar area is spacious and inviting, the bedroom was nice and the en-suite was new and the

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls very thin able to hear

great bar with friendly locals

the customers in the bar were very welcoming

great bar and lovely staff, young and enthusiastic

didn't like the bar closed so early especially after a gig

early check in

there was no phone, wash cloth or hand towel in the room. room service was not offered.

a few more items on hot breakfast

the location the stables the breakfast

loved the location and kids loved the horses

location, breakfast, comfortable room

freshly cooked breakfast, great location you can walk to the nec if you like

we enquired about an early check in due to the timings and that was arranged without any extra charge or hassle

friendly staff nice bar area lovely rooms

need more treadmils in the gym please.

there was little play area for kids, which was amazing

i enjoyed using the gym and was a good base for going mcm

clean, nice location, friendly stuff, gym included.

didn t have breakfast as we are not really morning eaters we had an evening meal steak chips onion rings

breakfast was good

with plenty of power, great stock of tea, coffee and fresh milk in a little fridge and excellent wifi

had a really nice comfy four poster bed with a garden view. breakfast was superb!

room was a sufficient size breakfast was really good and a large selection

kids arent allowed to spa

rooms a little bit tired and outdated. wifi very hit and miss.

we did hyrox for the weekend and couldn t be bothered to go nowhere in the evening and ordered room service from the bar- the food was really nice

room and facilities were great and excellent value for money. kids loved the pool.

however it would have been great to have longer than 30mins especially as we were travelling with kids

perfect place with free parking

very clean, tidy, spacious, and modern buildings and bar area, perfect for trips to the nec.

once i paid early check in fee and breakfast for 2 days it worked out at over £300 to stay there for 2 days

fun property, my kids loved it and so did i

great location, great staff, very clean, allowed early check in as the room was ready

many of the staff behind the bar were also exceptional and i cannot commend them enough for their warm, friendly and helpful

the bar was a great place to unwind after a long day

the breakfast was lovely. the wifi connection good there is also a very pretty back garden.

i was able to just have a friendly chat at the bar the the staff and have a good laugh with them

advertised having room service and a restaurant, but on phoning several days before to confirm my booking i found out

the wifi was reliable and fast

having a bar on site with happy hour from 5-7pm was fab

bar staff are rude

the bar was well stocked and breakfast was good value

staff are friendly when you see them the bar is un attended so waiting a while location brilliant but reason would not stay again 4

also, there is no way of knowing how to use the lockers in the changing room for the pool, no instructions anywhere, the receptionist couldn't show us as she couldn't leave the

no kids menu on room service, made dinner very expensive

the kids activity packs would have been nicer to be in the room for our arrival

excellent facilities too - we used the pool while there which was fantastic and had a meal in the restaurant which was lovely

great location, great bar, restaurant, gym & pool

beds are very uncomfortable and hard and being picky breakfast was a bit dried up.

very engaging and were very good with the kids

staff were friendly and helpful. the room was clean & comfortable. decent well priced breakfast

late bar

they also let us have a late check out at 5pm the day of leaving also only £10

anything we didn’t like about our stay, however we wish there was the option of a cooked breakfast and not just continental

families allowing their kids to run up and down corridors screaming and laughing at late hours and continental breakfast is

clean rooms play area for kids

for the money paid, room was not what i paid for (double room - was smaller, bunk bed room) kids running around at almost

drink options (24hr pizza is genius), luggage storage, the fact it was pet-friendly, and also the laundry

big beds and clean rooms with a bar and breakfast option in morning

the wifi was not very efficient, not letting me see all my favourite sites, so i reverted to 4g

spotlessly clean and gave me an early check in

allowed us have an early check in which was great as we hadn t slept the night before

breakfast is well done, staff are generally helpful and the location is very good. wifi is good.

social aspects, the large open spaces for congregating on the ground floor in the bar and in the restaurant

i liked every part of the hotel especially that gym.

was halloween weekend we stayed and the lobby was decorated and had treats for the kids

tasty breakfast . bar open late . comfortable room

friendly staff. late check out. excellent room ambiance and amenities. tasty food.

weirdly there's an outdoor laundry at the garage nextdoor

24 hour bar and reception, games room with playstation and pool table

confortabile good breakfast and gym aswell the bed confortabile and the person from reception very helpful many

, spacious room delicious buffet breakfast gym location is great, close to train

o people working behind bar on sat 8th just ignored us and could have offered to find

we were next to a group of loud teenage kids, which was just one of those things!

booked 2 hours in advance of arrival and the sofa bed was not prepared for the kids to sleep

was great the breakfast food excellent the room was perfect the bed was very comfortable the whole experience was

the room was really clean and breakfast was great

after midnight with sleepy kids and the two wonderful ladies working the reception made everything so easy

and there was instant easy connection to macdonalds wifi

also beware in house bar prices

breakfast was great and room service was good

very friendly staff, both on reception and delivering room service

unable to order room service as there system was down

breakfast was excellent

and well equipped bedrooms and lovely gardens, dog friendly, ev charger, helpful staff

we stayed in a standard double room with breakfast that in lesser hotels would be marketed as a superior room

struggled with wifi

food and service was very good and breakfast excellent

gym was on the smaller side but had everything i needed

rooms, great bar and restaurant, staff brilliant

wifi was also very good

the room service excellent

price and facilities available in the price and of course the mini bar and snacks available for

good breakfast, plenty of free parking

beautiful place, but discreetly situated and spotless throughout, plenty of parking

wifi was a bit flaky and slow in the brewhouse rooms which was a shame as other than that it was

was too late on weekend, wedding that was held was hell, as kids running around hotel banging on doors, screaming, and when we went for food, a kid was

considering the likelihood of kids in this room

location and bar area and breakfast and comfortable bed great hotel!

setting and ambience the bar is awesome with great cocktails also , new york style breakfast was aweaome

best location, high quality linen and amenities. nice gym, friendly staff, very nice breakfast.

good food at breakfast

couldn't fault breakfast, plenty of choice and high quality ingredients used

breakfast very good

the girls working on the bar thursday and friday couldn’t have looked after us any better

no hot chocolate options for room for kids, again evening staff sorted this

not enough bar staff had to wait a long time to get drinks as staff were busy on reception

clean comfortable rooms , ground floor room right next to bar which was excellent

lovely place and great bar below with decent food and range of beers - room was nice enough.

i needed a late check out and that was no problem which really helped me out as i had a young child with me

no food or snacks available at bar when we came in at 11pm

great value for money nice bar and restaurant

nothing to dislike. from the bar to the bedroom, it was very nice.

we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

the spa was exellent the hotel is great thats why we will be back

room service was excellent and bed was very comfortable

around major roadworks, keeping bags safe for us and even carrying them out to the car, and the bar staff and breakfast room staff as well

room was huge, clean and had everything we needed. spa is amazing.

breakfast was good for the price

we did not have breakfast - thank goodness

we didn't try the bar or restaurant so i can't comment on this

room was clean and comfortable and breakfast was help yourself buffet

stayed her for 2 nights and was completely satisfied with everything room so comfy breakfast self service everything you want staff really nice would highly

not to mention the pool

room was spacious and the bathroom quite nice too

she also gave me and late check out as i was staying there for two nights and also had a choice to

musician with a mic and guitar amp) practiced all morning on the day i asked for a late check out so didn't really rest - this wasn't the hotels fault but did see this as

friendly cleaners. late check out.

very friendly, helpful staff. delicious breakfast.

lovely room, great location, excellent breakfast,

the atmosphere in the bar at night was great

comfortable room,excellent breakfast and really wonderful staff

a little noisy in the bedroom above the bar but too be expected really

could of been more choice with breakfast

sofa beds for the kids were really uncomfortable

bar service, and breakfast good

great location near to birmingham arena. room clean and comfortable. breakfast excellent!

95 @ head, kids eat free

staff excellent, parking and ev charging right outside front door

location great, food great, parking good, friendly staff

oh and free parking too

room service is early

staff were excellent. always polite and helpful. the ev charge point was very useful.

not great facilities and staff not great, did allow late check out though

until late at night and a snack menu for any late night munchies, which can be ordered through room service for a charge

bar / restaurant looked very nice

i wished the restaurant and bar was open a bit later only because i missed itud83dude03

even a pancake machine which impressed the kids

what a nice thought to give to kids

lovely hosts, john and kim made me feel very much at home and provided an excellent breakfast and lots of handy tips re navigating around the birmingham area etc

super breakfast

lovely room, tasty breakfast, perfect location, but the hosts take the prize

breakfast was delicious

gorgeous cooked breakfast in the morning by the couple

no luggage storage options so if you arrive before 3 you have to pay early check in

5 service charge for room service

the same guy served us in the bar for drinks when we got back and ran the bar on his own, a real credit to the hotel

breakfast expensive when you only require some coffee and toast, so maybe a cheaper option please

ok for us but the bar did close a little early considering it was a new years eve stay.

ud83dudc4fud83dudc4f though, because of covid precautions, there was no room service unless specifically requested, though i actually liked the fact that no one came to my

breakfast was excellent, with lots of options

late check out at 12 and breakfast till 11 is perfect for me

kids were in room 212 and there was a peeping sound that refused to stop

clean. nice gym, good breakfast, comfortable bed. helpful staff. central. good value.

breakfast is included for all customers, and there is also a small gym in the basement

the leisure facilities. the gym equipment & the steam room are excellent.

late check out was no rushing around in the morning

surprised room service provided a cake & birthday message for my 10 year old daughter moments after arriving

paid-for wifi.

they were patient and tolerant of all our mess and noise from the kids and so kind to us all

in our room, no 12, didn't produce any hot water, despite running it for ages, and the menu for breakfast could be explained to guests who have already

was perfect - the staff, the rooms and facilities and the bar next door

breakfast opens at 7

the car park ticket and free drink voucher left on the bed is a nice touch, the honesty bar and the highfield pub next

went for a few drinks in the evening and breakfast the next morning