liked the modern facilities, not crowded, cleanliness, not restricted amount of towels at the pool, tasty food, and very attentive staff

the kids club is also great with a lot of activities for the kids

also the breakfast buffet was really good

multiple options of food for breakfast, snacks, lunch and dinner

there were a few hiccups during check-in and check-out the biggest issue, however, was with the spa

service of every staff member, the food at all the resturants, the 24hr room service, the pools, the entertainment at the resorts, you don't have to leave the resort for

if you played golf and went to the spa it might be worth it but, to present it on the first morning without

spa is great too, although it's a separate cost

that made our stay so great, kevin and hervey on the entertainment side and tomas at the pool bar and christian at maria dolores particularly

had a lot of choices for breakfast mercado 19 had a lot more choices and la consetida was more cozy

friendly helpful and great with kids

the food was overcooked in the buffet, more music near pool would've been nice, and earlier entertainment for the kiddies

it should allow younger kids

it was hard to find things the kids would eat

stuff pools kids pools quality of the drinks the ocean where you can actually swim evening

had a difficult time with an early check in request, had to request a manager to get better service

ned by the same company) and take advantage of

we were there for a wedding and the bride reserved reservations for 5 of us for a spa day months in advanced and had even talked to the spa manager on the phone

considering how much you pay to stay here, the guilt you can start to feel if you didn't pay the golf cart driver or a staff member who's just given you fantastic advice didn't sit well with us

sometimes a bar or restaurant would not even have one of the top shelf liquors asked for

the pool was big and you can also swim in the ocean

great vibe and location. had everything we needed. very relaxing and pool was fabulous

the pool- very clean

i loved how the hotel is right on the ocean and that it has a pool

colourful mexican interior decor, shady spots & lovely pool

swimming pool

umbrella including the beach hat, to watch netflix, to seat at the lovely garden with swimming pool, having available drinking water and tea or coffee, to dry our hair or iron our clothes, to

we had the pool to ourselves and made friends with mochi, the sweet resident cat in the courtyard- it was our

the pool/garden area felt private and relaxing

was very clean and a good location everyone was very helpful and we were even lucky to have an early check in

honest staff big rooms great parking

good hotel with a nice pool and very kind personnel.

the bar and restaurant staff were lovely and made a great first impression of mexico

breakfast sometimes a little slow on delivery and cold depending on server

secure building and parking

the vibe is just fantastic around the pool, beach bar, and i really enjoyed my stay

), free pool trial for scuba diving, yoga and fitness class daily (but not the fact that the second person of the same room should pay extra

i loved the daily schedule of fitness classes and spanish lessons

the pool and bar were all a great addition - a great stay all round

pool area, location, bar restaurant, the bungalow area.

leaves in the pool, unfinished bathrooms, dirty floors

nice modern property, pool, great location on isla mujeres, clean and comfortable

great location clean cute kitties nice pool big room

hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool

could do with dark curtains due to light from pool area

wifi and warm water from the shower

clean big room, good ac, nice helpful staff. secure parking

staff - really comfortable room with huge bed, ac, tv, hot water, soap, shampoo and towel - good wifi - soft drinks available to

very dangerous location no good wifi

nice big room. good stuff. good wifi

staff pool restaurant & decor! excellent!

that the sun doesn’t hit the pool past 3 pm, but we still enjoyed it alot :)

nice room and great gym excellent food

nice facility, half is for the residents of the condo. beautiful gym.

great for families with kids or adults looking for a laid back vibe

spa service do not have a great selection

buffet wasn't open for dinner, just breakfast and lunch.

i loved the room, easy to get into dinner without reservations, good room service, good drinks

demand for a seat at the beach is quite high and i feel they could add more seating space at the beachfront

the spa experience was top notch

amazing place. very chill beds are really comfortable pool really beautiful

i also managed to book a spa treatment that was amazing

staff were great and friendly (especially lucero)the pool area is nice, didn't eat but the food looked massive and fresh

for spa were a bit steep

is a little calm oasis, tucked away from the street with a small pool and cafe which we particularly liked