the preferred area was the best with the separate pool, lounge area and daily food in the relaxation area along with the butler service

one of the highlights of our trip was our visit to the spa for a couples massage and hydrotherapy experience

more options for lunch and breakfast

best buffet breakfast

staff at the swimming pool bar are also very kind and professional, all the other waiters in the various restaurants will

spa has great clean facilities, well equipped gym

considering how much you pay to stay here, the guilt you can start to feel if you didn't pay the golf cart driver or a staff member who's just given you fantastic advice didn't sit well with us

was disappointing, required golf cart taxi to and from restaurants, dood was bland

excellent food, service and staff. the spa is a must

one nice perk, is that you can walk or get shuttled via golf cart to their next door neighbor resort,

the rooms are sufficiently large, the facilities (pools, gym, etc

are: - rethink obligation of dress code all over the restaurant, but specially ate the poolside bar (does it really make sense (-)poolside bar food isn't that great but it's just a quick/casual place to grab a bite to eat after being at (-)resort but often children monopolized many of the large pool areas to include the swim up bars (+)at the beach bar was the best (-) some of the bar tenders at the swim up bars were not friendly

i loved that there were so many pools for us to use and many activities for the kids

it was hard to find things the kids would eat

breakfast could be better and have more variety every day for non preferred club member

we loved the gym, smoothie bar and pool the most

wonderful activities including gorgeous beach parties and concerts and a great state of the art gym and all other amazing services and wonderful staff, absolutely everything about this resort is

room service, we arrived 11:30 pm wanted to order food but they say it will take up to an hour

view & breakfast

an early breakfast as they get claimed quickly speaking of relaxation, the cocktails at the hotel bar were absolutely delightful

hotel is very good, with plenty of amenities for adults and kids

kids had an amazing time

meals at dinner weren’t as tasty as breakfast/lunch options.

the girls from kids club were not able to babysit my son at the evening hours

this place was perfect for kids from our perspective

the pool was a nice

the pool was clean and nice

swimming pool

umbrella including the beach hat, to watch netflix, to seat at the lovely garden with swimming pool, having available drinking water and tea or coffee, to dry our hair or iron our clothes, to

we had the pool to ourselves and made friends with mochi, the sweet resident cat in the courtyard- it was our

they have great yoga classes and other fitness opportunities on the deck by the sea

pool area, location, bar restaurant, the bungalow area.

the bar was amazing and it was a two minute walk to the beaches

the pool area is so chilly

stay… 50 pesos charge to the second person of a same room if both wants to attend the yoga or fitness class, prices $$$$ of drinks and coffee at the hostel, fridges in the kitchen are full +++

nice modern property, pool, great location on isla mujeres, clean and comfortable

leaves in the pool, unfinished bathrooms, dirty floors

hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool

could do with dark curtains due to light from pool area

the pool is super nice, and we had all the amenities we needed with a cute room, balcony and good

the pool was big and you can also swim in the ocean

colourful mexican interior decor, shady spots & lovely pool

great vibe and location. had everything we needed. very relaxing and pool was fabulous

the pool- very clean

it has great character would recommend come in past front door to beautiful gardens,fresh clean pool,great views abd a good vibe

good hotel with a nice pool and very kind personnel.

nice room, nice staff, clean, nice breakfast but any extras like butter for your toast cost

secure building and parking

wasn't included)

enjoyed the pool and outdoor sitting area

wifi and warm water from the shower

very dangerous location no good wifi

there was parking provided as promised

staff at the property, informational and helpfull, working wifi, refrigirated botteled water for normal price

clean big room, good ac, nice helpful staff. secure parking

bars: unik - rooftop cocktail and party bar with dj isola - lobby bar with a wide selection of

was great, easy access to the beach and pool

this hotel is poorly maintained, expensive, inconvenient and a tourist trap when they say “water park” it’s like 5 pools together, in terrible conditions filled with kids and it is not

but we ate breakfast and went directly to the water, by noon we left and went on with our day, as others were

wonderful breakfast with fantastic staff.

very good breakfast; very nice staff; all was perfect!

property was beautiful and i liked the option of staying at the pool or going down to the beach

the staff assured that i enjoy my time resting in lobby/pool/gym

the bar and restaurant staff were exceptional.

nice facility, half is for the residents of the condo. beautiful gym.

felt the spa facility’s - sauna, cold plunge and spa could be a little better value