liked the modern facilities, not crowded, cleanliness, not restricted amount of towels at the pool, tasty food, and very attentive staff

the kids club is also great with a lot of activities for the kids

also the breakfast buffet was really good

multiple options of food for breakfast, snacks, lunch and dinner

there were a few hiccups during check-in and check-out the biggest issue, however, was with the spa

service of every staff member, the food at all the resturants, the 24hr room service, the pools, the entertainment at the resorts, you don't have to leave the resort for

if you played golf and went to the spa it might be worth it but, to present it on the first morning without

spa is great too, although it's a separate cost

that made our stay so great, kevin and hervey on the entertainment side and tomas at the pool bar and christian at maria dolores particularly

had a lot of choices for breakfast mercado 19 had a lot more choices and la consetida was more cozy

friendly helpful and great with kids

the food was overcooked in the buffet, more music near pool would've been nice, and earlier entertainment for the kiddies

it should allow younger kids

it was hard to find things the kids would eat

stuff pools kids pools quality of the drinks the ocean where you can actually swim evening

had a difficult time with an early check in request, had to request a manager to get better service

ned by the same company) and take advantage of

we were there for a wedding and the bride reserved reservations for 5 of us for a spa day months in advanced and had even talked to the spa manager on the phone

considering how much you pay to stay here, the guilt you can start to feel if you didn't pay the golf cart driver or a staff member who's just given you fantastic advice didn't sit well with us

sometimes a bar or restaurant would not even have one of the top shelf liquors asked for

the pool was big and you can also swim in the ocean

great vibe and location. had everything we needed. very relaxing and pool was fabulous

the pool- very clean

i loved how the hotel is right on the ocean and that it has a pool

colourful mexican interior decor, shady spots & lovely pool

swimming pool

umbrella including the beach hat, to watch netflix, to seat at the lovely garden with swimming pool, having available drinking water and tea or coffee, to dry our hair or iron our clothes, to

we had the pool to ourselves and made friends with mochi, the sweet resident cat in the courtyard- it was our

the pool/garden area felt private and relaxing

was very clean and a good location everyone was very helpful and we were even lucky to have an early check in

they have great yoga classes and other fitness opportunities on the deck by the sea

amazing staff, beautiful facilities, great restaurant/bar, lovely pool, and fun exercise classes

no alcohol is permitted from outside, no pad locks to rent, bar prices for a beer are good (30p) but opens at 7

stay… 50 pesos charge to the second person of a same room if both wants to attend the yoga or fitness class, prices $$$$ of drinks and coffee at the hostel, fridges in the kitchen are full +++

the pool is amazing, the location is the best on the island, it’s clean and the ac is good

hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool

could do with dark curtains due to light from pool area

leaves in the pool, unfinished bathrooms, dirty floors

the pool is super nice, and we had all the amenities we needed with a cute room, balcony and good

nice modern property, pool, great location on isla mujeres, clean and comfortable

pool water was too warm.

the spa was absolutely amazing the best i've experienced across all secrets locations

room service was prompt, very good and loved the choices

there is a bar where one can get drinks

some restaurants were better than others and the room service menu was ok at best

good hotel with a nice pool and very kind personnel.

nice room, nice staff, clean, nice breakfast but any extras like butter for your toast cost

secure building and parking

wasn't included)

enjoyed the pool and outdoor sitting area

wifi and warm water from the shower

very dangerous location no good wifi

there was parking provided as promised

staff at the property, informational and helpfull, working wifi, refrigirated botteled water for normal price

clean big room, good ac, nice helpful staff. secure parking

property was beautiful and i liked the option of staying at the pool or going down to the beach

beautiful room with ocean view, amazing soaker tub, serene pool, great vibes, friendly staff, excellent food

the food was great and all amenities, especially gym and spa were spot on

when we went, we were told (not nicely) that this was only possible at the indoor bar where it was very cold

of the staff at the beach bar had that attitude of “oh you’re a foreigner so doesn’t matter what things cost”

amazing place. very chill beds are really comfortable pool really beautiful

i also managed to book a spa treatment that was amazing

staff were great and friendly (especially lucero)the pool area is nice, didn't eat but the food looked massive and fresh

for spa were a bit steep

is a little calm oasis, tucked away from the street with a small pool and cafe which we particularly liked