beach and small pool. poor food.

very small pool. all the food was in the lower end resort next-door. except for rosewater café.

i got to the hotel my reservation did not match the hotel reservation ( we had reserved a swim up pool

there were no activities to do other than sit at a pool and drink. this is a party resort.

pool area and pool was very small. beach was not nice.

mini bar fridge wasn’t very cold in our room :(

there is only only place that serves breakfast, the buffet - but would be nice also to have a place for a more sit down dinner

the asian restaurant was our favorite; the hospitality staff were amazing, the resort activities, spa and entertainment were all fun/relaxing and made it worthwhile

room service breakfast is the way to go

bar at xhale has even better (black and golden label johny walker) options all sorts of tequila

about our trip - miguel arranges awesome daily activities and ask for freddy and juan valdez at breakfast

breakfast buffet was good. staff was super nice. pretty good liquor choices.

the waiters and bar staff ensured you had a drink in hand at all

only the breakfast…

the pool/bar staff was constantly checking up to make sure we always had what we needed

too many kids

food was excellent , taco bar was out of this world

spa is great

ivan was great at the breakfast buffett

two seniors, and they offered wheelchair on the booking process, once there they told us that golf carts will be available to transport them instead of the wheelchair

the food and pool areas

property clean and new, water park is great for kids.

way that kids are at the swim up bar and hanging around the bar

spa was very relaxing and they had daily specials for different treatments

adult pool and kids pool should be swapped. pool that has the bar should only be for adults.

nice place with swimming pool close to the beach.

a real kitchen

ac and wifi was great, family worked on multiple zoom calls no issues

kitchen had everything we needed

t a kitchenette

one pool is more for activities and kids, another one quit and for adults

cleanliness & the decor. kids club was the best!

the kids enjoyed the kids club with omar, who was also a great facilitator of the entertainment events

we loved having the option to get room service with the all inclusive option

saving graces were room service staff and housekeeping

beautiful pool!

nice common area - hammocks by the pool and very creatively decorated garden and bar space

loved the room bar and pool area

nice pool with mokeys in the trees above

private parking

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

ich has great food quality, with a solid menu that would satisfy any

very much enjoyed the preferred breakfast in the mercure

food: we ordered room service several times

i liked that there weren t a lot of kids

teens and little kids may get bored

was difficult to find the main lobby and the pool/terrace

super comfortable and clean room, very good shower. beautiful project. good space for gym.

very clean, new and comfortable. great wifi.

to the airport, nice pool, breakfast was okay, shuffle to the airport worked well, late check out

good breakfast nice gym shuttle service is a big plus!

i want to bring my kids here next year

the two small kids will love to meet with your own and play with them, offering you some fantastic quiet time on

the casita pool bar was fantastic and the beachside beds/cabanas were so relaxing and comfortable

loved the variety and location of the pools

the 24 hour room service was handy and we used it almost daily for breakfast

no food service around the pool. need bathroom closer.

job of clearing seaweed from the beach - rooms very nice- outdoor shower, indoor jacuzzi, outdoor pool - food better than most all inclusive, but not gourmet - food and service at generations

pleasantly surprised that they also offer room service from the same restaurant

also a nice swimming pool

we had to go to the snack bar and that was disappointing but glad they had that at least

were lot of kids running and shouting while my stay

very clean, nice room service and helpful staff

very comfortable beds, clean room, good breakfast included

the breakfast was nothing to talk about the breakfast was nothing to talk about

breakfast was good but not well attended when it’s ran out

location and free breakfast

it's fine that breakfast is at whatever time but early coffee would be nice

a new hotel, they are having a few teething troubles,great but if they provided a shuttle service into town for a fee of course it would help with the exorbitant taxi prices in

really enjoyed how beautiful and affordable this hotel was, also how breakfast was included which was so delicious

gym and pool were clean, nice rooftop but no bar service up there

the hotel could consider a shuttle back to the hotel as well, the expenses for taxi back to the hotel adds up over longer

the gym was adequately equipped yet stunk like chlorine and ammonia

amazing - a joy for dedicated length swimmers as well as providing the ubiquitous swim up bar for those more inclined to relax

breakfast could be included in the high room price

mind that it's really expensive, counting all the extra drinks + lunch + dinners together :) the bar was amazing and their spicy margaritas are just wow

room service menu limited

i would have liked more healthy options for a light snack, perhaps in the room service menu.

the wifi was not working at the time when we arrived.

restaurants very close, we were told, so we had to order through room service, but it was pretty good

no food/room service after 11pm but not a huge deal as there is a 7/11 right there

room service was quick but the food wasn t very nice

we sat by the pool while we waited for our room to be ready

gym was decent to work off the let lag

area, comfortable beds, breakfast buffet and free shuttle to and from airport

shuttle, staff, breakfast, rooms etc

they accomodated our late check out by keeping our bags in a room downstairs

highly recommended. shuttler to the aiport every 30 minutes, breakfast and restaurant excellent.

pool bar closes too early on friday and saturday nights

one of my kids has a special diet, they were very careful of that, chef ricardo rodriguez and juan chad are

breakfast was a solid 10/10

room service was speedy and yummy

the food was great and the bar keep you going.

i wouldn t recommend this resort for couples or families who don t have kids as you can t relax and sleep in

food was good, the best restaurant was cin cin for adults only great food

everything! all was 10 stars. the spa is like no other. so nice, clean and amazing

everything, room service

the hotel offered us 14-days of quarantine for free after our reservation ended, which included room service three times a day

breakfast was awesome

the breakfast was amazing, i ve tried the best tacos here

very good breakfast

new building, clean, spacious room, private parking, close to the airport.

wifi was fast and the restaurante has great value for money

chose to stay at the grand mayan water hotel to be close to my friends who were staying at an all inclusive resort nearby, while

the breakfast at the buffet was good

for choice when it came to the delicious food options and enjoyed every meal, particularly the breakfast buffet

i upgraded to the vip/club area for access to the infinity pool and breakfast in the japanese restaurant

the activities and the staff cesar, orlando, blancha the chef, jesus in the bar at the hub, sorry but there was a waiter who on my birthday went out of his way to get me

the room service food could use improvement

too rigid about late check out. laundry staff was not friendly.

had to pay for the gym... had to change rooms on saturday.

wifi in public areas is not the fastest, but still works well enough

spa was great as well

i wish the restaurants had adult only sections so you didn’t have to be annoyed with kids running around while trying to enjoy your meal

the wifi signal is not so strong in the bedroom - still manageable from the kitchen

small kitchens, a restaurant ia there if needed, plenty of space to chill, hang out, animals for kids ,playground, a great pool all withing a very tranquil environment

the wifi, if you need it, is very strong

the rooms are always spotless and comfortable, and the hotel grounds are well maintained, with a pool and a peaceful relaxation area

nice and you can use some small trees activity like zip line and some nets and hammock