high-speed wifi. close to city center.

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

aircon wifi parking lovely leafy location clean towels and

wifi had some downtime

staff is very supportive, and the rooms were super clean and every day we had room service

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

the bar area was very comfortable

a mini bar in the room is advertised but there was nothing in it

parking sensors don't detect them which resulted in one gouged alloy wheel

has parking inside the building

free garage and outdoor parking

spacious. nice bathroom. parking available. good value for a night stay while traveling.

parking is also good plenty underground and outside

gym and pool

i ordered room service as well and the food was again great, but delivery was slow and the staff was

air conditioning system was not easy to control. my kids felt cold during stay.

the extra bed for kids is a bit hard to sleep on, other than that all is great

good wifi

wifi signal and internet access is very slow

room service takes some time but still amazing.

breakfast was

hotel is a bit tired - the lifts are cranky and old and the gym is just about functional

the gym was 24hours and the swimming pool was available when we asked

the staff were wonderful- kind and helpful with our early check in request

the bar area was also comfortable and all the staff were friendly and helpful

breakfast good. very clean. great central location. staff very friendly and wifi very good.

despite the cold temperatures no amenities in the bathroom no coffee machine in the room and no room service neither for just a coffee no working mini bar in the room and no water in the mini bar

bathrooms walking distance to metro surrounded by eateries & super markets nearby atm super fast wifi very helpful staff decent

unable to access wifi but didn t stay long enough to fix this.

connected by a part of the hall way that could be closed off which was very convenient with small kids

they were able to accommodate my early check in and also safely stored my suitcase on the last day until my flight which allowed me

toiletries were finished, we had to ask for them because they didn t replace them during the room service

i used the room service ordering online using a qr code

check in to check out, everything was excellent, the bed was comfortable and quite at night, good gym at the hotel, allow for good work before excellent breakfast, room was good size and layout was

not acceptable for 4* to be honest and for this price - not so good wifi

pool

if you are travelling with kids looking for an hotel with a pool, this hotel is not an option

the gym was a little bit cold but the temperature of the room could be easily improved.

had room with terrace), spa was excellent

prices at the pool/rooftop bar were slightly high! i believe the hotel can do better values.

i recommend checking it out during the day when the bar is not open as it feels like a private roof top then

family ‘suite’ was absolutely brilliant for 2 adults and 2 kids and could have actually fitted 3 very

wifi could be a bit sporadic and i managed to get it on my phone at times but not my ipad

concierge roberto was extremely helpful. the rooftop pool the bar and courtyard

the breakfast and the service was great

that the mattress of the sofa bed were quite thin, therefore on the hard side - it was ok for my kids, as they are still young - i am sure though that if we had mentioned something, they would

location, decor, staff, breakfast, laundry

family friendly, was definitely a plus, as we were travelling with 3 kids

the kids were running throughout the whole floor at night

the rooms are perfect for students and kids small and cramped ( during our stay there was a full bus of kids and teenagers

to improve breakfast by adding some american food like bacon and eggs

breakfast was good with enough variety

unfortunately during our stay for the 2 nights, the hotel was full of kids, noises, and having breakfast there was impossible (bus tours) the rooms are very small and

airco and wifi were ok, bathroom had a

they gave early check in

the breakfast was healthy and very good as well

loved the breakfast, the shower, the comfort of the bed, the little balcony we had connected to the room,

the location was great and the room was a decent size, the breakfast was nice.

mini fridge is well stocked, but the room service is a bit odd as it goes through the restaurant

the bar staff were excellent & very friendly & helpful though

we had a very pleasant stay at ocean drive. everything was just perfect. pool is very nice.

location, rooms are modern, mattress so comfy, great shower, staff super friendly, great roof top pool area, close to everything

could hear everything happening in the corridor and rooms

the staff were excellent and the bar area nice with complimentary water and fruit.

there was no towel bar to dry wet towel - no hangers for pants (they would fall off the type of hangers provided) - no

bar was only open in the morning which was disappointing

it has a charming reception and bar area

i were to be picky, the bar had a good selection of spirits but little else

the location is fantastic and the staff is great. recommended for families with kids

i wish the hotel had a roof top bar or even some type of area to mingle.

the laundry service was wonderful & not too pricey

main streets and traffic noise - breakfast was delicious, glad that i included it into my costs - bar fridge was filled everyday - staff were friendly - chromecast on tv allowed me to cast things

no bar available in reception area

the gym is very decent and played great tracks

staff was super friendly and helpful. they accommodated the needs of my kids.

breakfast was really good, hotel was very clean, and there was a nice big gym.

nothing other than shame the spa hasn’t been finished yet

the spa is not yet open,but other than that its a very nice hotel

they have a gym - i didn't realize this. lots of free weights.

the gym was a bit stuffy needed better air conditioning or simply for it to be turned on and something

offer a continental breakfast at a lower price.

breakfast (excellent range of healthy options), comfortable bed, staff super friendly, top location

it was hard to clam down my kids about it :) - another first time seen hotel feature was 2 layers sheets on the bad

it would be tight for 6 unless 4 are kids

excellent central location, yet relatively quiet, good family room with bunk beds for the kids

the kitchen was fully equipped

layout of the room was perfect for our family of 4 (2 kids ages 10, 12)

everything is in place, a fully equipped kitchen

great location, wonderful big room with two windows and a kitchen

the room had a kitchenette

the apartment”s interior design was very tastefully done, kitchen was very well equipped

would be very cramped for 4 people with pull out bed right in the livingroom infront of the small kitchen area

kitchen i love so much also

fully equipped kitchen, everything is tastefully decorated and we even received a small gift

comfortable beds, very functional kitchen, modern place