the television wasn't working wouldn't connect to the wifi they could not fix it

the wifi is terrible!

wifi not existent in rooms and poor overall

them, very good food and drinks choice, just download the app before you get to the hotel as the wifi is not the quickest

wifi in rooms

the scottish borders it s perfect, especially for touring motorcycles as there is off street parking at the rear of the hotel where there is direct access to the rooms which is ideal

real fire log fire in the bar ,it was lovely and warm ,the local people were so friendly , will be

excellent location with private parking in town centre.

great breakfast and a good place to eat, even the locals speak highly of it

parking available

parking was handy too

little parking

very good breakfast in stunning ballroom, spotless room with great shower

as above - the parking.

slow wifi connection

this hotel been a few times now different room above the kitchen found it noisey banging doors early morning will not stop us staying again different room

large room friendly and helpful staff delicious breakfast great location for town good parking takeaway breakfast if

friendliness of staff. great breakfast. room spotlessly clean

hotel friendly staff , hotel bar was excellent and i really enjoyed the breakfast would recommend it and will definitely return

mattress , comfy armchair and good view on trees and grass and people buying christmas trees in parking lot

the tea and coffee, cakes and biscuits and even a muesli bar for breakfast were nice touches

it was local and fun bar staff were brilliant and nice yes i had a good time there.

mike was warm and welcoming and we got a chance to drink at the bar in front of a log fire

lovely comfortable room, accomodating host (we had to arrive early for a video call (wifi was great)) (+)large room, clean and comfy. tea, coffee and snacks provided. good wifi. (-) tv reception hard work to get due to wifi (-)bathroom fan is loud (not horribly so) and the wifi didn't work (we used the password on the sign on the bedside (-)to note, wifi was very weak intermittent, owner informed me he was replacing the next day (+) the wifi connection was a bit poor and it needs a renovation here and there but overall it is a good (-)wifi isnt good and consequently tv isnt good (-) the wifi didn't work once while i was there which was a nuisance

bar staff and the landlord where very helpful and friendly, the scottish breakfast was lovely,

no room service, kitchen shut early, couldn't get anything to eat

lockers in the spa changing which do not require a pound coin.

best breakfast i have ever had

clutching at straws, but the pool could do with a bit more heat. that s it!

couldn t connect to wifi in the room and room service menu was limited to sandwiches.

10 tray charge for room service i think is a little steep.

staff were excellent and plenty of parking space.

noise on my first night from above kids running back and forward across the floor

bad reception amd wifi dropped in our bedroom where we had to use up mobile data

friendly bar staff room was beautiful

good breakfast, exceptional location, very nicely renovated castle, beautiful interiors and garden,

we picked this hotel as it included an ev charge point

our dinner was incredible and breakfast was also first class

breakfast was amazing and very good! having breakfast in our hotel was very convenient!

best breakfast i have had and my friend with very specific dietaries was more than happy, they even had

breakfast in the dining room was a lovely experience

didn t have breakfast

breakfast was perfect, lots to choose from we had the scottish breakfast which had the nicest

the bar had a great atmosphere, very cosy

parking was easy

location fab, lovely comfortable room, great breakfast. the pool and spa was fab too.

great hotel with lovely friendly staff, food was amazing and the spa facilities were great.

enjoyed having the pool on site

signal poor and wifi intermittent

also good restaurant and excellent wifi best i've had in a larger hotel

we arrived late and missed supper but were allowed to eat our sandwiches in the bar with a glass of wine

ate in the restaurant for dinner and breakfast

which was a real disappointment as we were travelling from afar and when we inquired about an early check in they refused to commit in case the existing guests requested a late check out which

brilliant breakfast using mostly local produce.

excellent wee hotel. lovely dinner and breakfast.

and close to everything including the bus routes, main road to edinburgh (about 35 miles) parks, golf club, coffee shops and pubs

allowed early check in due to committment in city. breakfast was excellent.

breakfast room is nice with a good selection of different breakfasts

nice little bar to chill out next to as well

bar great and tinto lager really good

bar and dining room were roasting, maybe a fan would have been good

the staff were brilliant very friendly definitely recommend nice hotel and breakfast was good

t it's a castle what do you expect

the property was beautiful, but distant . the room service was not available.

com that there is room service at this place, but there isn t

wifi also really struggled and we could only get 3 live tv channels and no streaming

great wifi

parking is simple and the wifi works fine all around the property

50 pm i was given my key and told the restaurant and bar were shut

the meal at night and the breakfast were lovely

water pressure is low. wifi is poor. more hooks in the bathroom will be good.

we ate an evening meal and had breakfast there

the room is nice. breakfast is good. parking spaces are good.

room service was excellent

great hotel nice and quiet no noise from outside and fab breakfast

know it sounds trivial but the carpet in front of the bar reminded me of a painted concrete floor that had had a lot of the paint walked off

service from the team, we visited with the kids and goodness me it was amazing

kitchen appliances would have been useful like a microwave oven or toaster and a bigger fridge

kitchen

neighborhood, superfriendly and accommodating owners, walkable (20 mins to city center), great kitchen, small breakfast included

exceptional staff, brilliant breakfast.

amazing breakfast, so much choice and delicious fresh and local ingredients

breakfast excellent, tasting menu one evening excellent

on one side the views extend to the a golf course, to the field which hosts the bull cows and the stunning old brick coach house

breakfast was perfect - full scottish breakfast, porridge, rhubarb compote and the view included

the guest wifi in the rooms is really not great and was cutting out constantly.

was at the entrance spot for check out, but it was easy to find someone at the bar who sorted it

decor of room, bar and generally the hotel is excellent

rooms quiet, even when bar and restaurant hectic

a written explanation of wifi and location of the slot for the keycard.

beautiful building, the breakfast area and the bar were so nice

nice pet friendly hotel - beds, bows and treats, our room was on the first floor next to the bar and we were worried it would be noisy, but it wasn't

we also loved going to the cozy bar later in the day

the cool and calm kyle was wonderfully engaging in looking after us guests in the beautiful bar area in the evening

initial presentation of the building; the entrance; the bar lounge; the room - and the most helpful staff

breakfast was nice, free wifi in the room, very good

room service could have been a bit more transparent/available

wifi connection and quality

i didn't use the bar area abut it looks very nice and comfortable

we had arrived in a mini bus and parking was not an issue - thank goodness

bed linen, great communication with owner and breakfast was very enjoyable , large grounds with parking 5 minute drive to livingston

the kitchen at the house only catering for breakfast which was excellent

because it was marked private we veered right to the parking at the back of the building

great bathroom and shower really useful small kitchen with all you could possibly need for a quick snack or microwave meal

very pretty house inside a beautiful park, the owners are very friendly, plenty of parking.

the staff were extremely friendly and helpful and to top it off, we arrived from an early flight and were accommodated with an early check in which was amazing

breakfast was a good price and had decent options; room was lovely, modern and clean; facilities (gym, bar) were great; great shops, cafés and restaurants in the surrounding area

breakfast good, didn’t use gym, went for a run

great hotel overall - good decor - comfy beds - free welcome drink - nice staff - gym - board games in the restaurant/bar - fairly good location, not right in the centre but

was under the impression that there was a gym, but it's a small room with a few workout equipment

gym available

the laundry service is also wonderful

we like the studio size of the room. shower space. bathroom space . gym. breakfast. staff

breakfast was good too

not provide water bottles and also refill station is only at hotel lobby

ll designed)

very friendly clean and in a good location. good bar and food

shame but the staff member we dealt with on check in was great and allowed us a free upgrade and breakfast as compensation

the room service and food in general was good

staff were super accommodating and great with the kids

early check in option was nice as we had a long journey, but we did pay 16 for the service.

the bar was nice, and we used it a few times after struggling to get into a few pubs with the kids (even during the day - apparently due to 'scottish licensing laws' - which hadn't been a

everything else brilliant ie breakfast room service. reception staff in particular.

breakfast was excellent but poor wifi in bedroom

everything is spotless, the gym facility is great and the bar is of a good standard

loved the courtyard. bistro and bar were comfortable and food and drinks excellent.

friendly staff, lovely breakfast and room service was good

not all the items on the room service menu was available during our stay.

were lovely and staff very friendly and professional, loved the little cigar room and the bar was very cozy with friendly bar

fast wifi, great location

facilitated an early check in as i’d had a very early flight

one member of staff was on the phone trying to trace a bag of laundry, perhaps important for her but not for numerous guests waiting to book in

staff, breakfast and laundry

noise at 6o'clock both mornings was horrendous lorries collecting laundry or delivering couldn't have made anymore noise if they tried went on forever spoiled what

early check in possible upon availability and luggage storage on site

warmly welcomed when we arrived ahead of time, was seated in the beautifully furnished lounge ba bar and had a lovely light lunch before receiving a

hotel in a great location, with parking

polite staff, clean rooms with attention to detail, outstanding food, excellent parking an amazing place to

there's a very comfortable lounge bar which is relaxing for a few cocktails

also, i wanted to order food on our first night up for room service, and to have water as well as we were partched

friendly staff that were accommodating to upgrading our room and early check in.

hotel really helpful and friendly staff, didn’t use the bar or resturant as didn’t have time but looked good room was perfect for my stay only 1 night in

breakfast was great. the bar service at night was also good.

we asked for a late check out which was no trouble we just paid the £10 fee which i thought was reasonable when

staff, quick check in and early check in as requested on the app, very clean room comfortable bed

got early check in

i requested an early check in and it was so slow and didn't happen

blatantly lied to about my room which had been booked the night before my arrival as to get an early check in

the staff were lovely and gave us a free upgrade and waived the early check in

i wanted an early check in and the team at apex facilitated that without any extra charge

there was good information provided beforehand, the staff were helpful on arrival and the bar area/restaurant availability through the evening, and the friendly atmosphere of it, was much

stay with my two kids

given early check in free of charge, which was very useful

it was also walking distance to the maybury casino , which i visited on friday night

women lady in breakfast desk counter

lounge and bar area is open to the public which was very busy most the time, mostly with business meetings,

lovely stylish room in great location. super breakfast as part of the offering.

absolutely loved the late check out time which is so unusual these days

when, as guests of the hotel, we weren’t able to find a spot for a cocktail, bite to eat or breakfast at the very least

was hungry as i hadn't eaten much, so i was delighted when there was a little wooden thing with a room service menu qr code

very well run hotel, bar and restaurant

room and en suite were a pleasure to use even though the torfin is a bar and a lovely one at that

we ate at the bar in the evening

was very clean and they even had the room ready for an early check in

with shower were really stylish,under the room was great restaurant, perfect design and great kitchen and enourmous portions, the breakfast you can

great miss : no swimming pool or spa to have a massage but there is a good gym

of response in getting laundry done

the front desk service, room service and restaurant service are all very good

restaurant on site and fast room service

location, on victoria street, clean, wonderful staff, luxury rooms, felt at home, excellent wifi