wifi wasn't the best

lovely bar area rooms all individual ours was a good size furnished well breakfast good nice open fire to

easy parking

helpful staff, great location with free parking, good breakfasts and dinners, great atmosphere

fantastic facility. great rooms. great bar . very peaceful

my husband, two kids, and i all had beds and were able to sleep long and comfortably after flying on a red eye from

parking is simple and the wifi works fine all around the property

lift, no bar after 8pm, park and ride very hit and miss, around 10 miles out of edinburgh but the price

maybe a bar person and a floor person on shift would speed things up as one person doing all greeting,

hotel was nice and welcoming and playground for the kids open spaces and parking right next to the hotel

kids eat for free which was also a bonus

the leisure facilities ie pool, gym and sauna were out of this world thank you for making our short holiday to scotland an

free ev charger, gym, pool.

the hotel wad great, breakfast was good and the best part gor our kids was the pool

woke up quite late for breakfast, however, the hotel staff went the extra mile to provide cooked room service breakfast outside of regular service times

great mini bar snacks plus biscuits & cakes in our room wuth a great coffee machine

amazing breakfast, so much choice and delicious fresh and local ingredients

on one side the views extend to the a golf course, to the field which hosts the bull cows and the stunning old brick coach house

the breakfast and high tea were sublime

you sit eating your breakfast in the most impossibly glamorous dining hall whilst looking at parkland

neighborhood, superfriendly and accommodating owners, walkable (20 mins to city center), great kitchen, small breakfast included

kitchen appliances would have been useful like a microwave oven or toaster and a bigger fridge

kitchen

great location, good rooms, plenty of ev chargers.

we also loved going to the cozy bar later in the day

initial presentation of the building; the entrance; the bar lounge; the room - and the most helpful staff

nice pet friendly hotel - beds, bows and treats, our room was on the first floor next to the bar and we were worried it would be noisy, but it wasn't

beautiful building, the breakfast area and the bar were so nice

free secure eduroam wifi, great for travelling academics

great location if you have kids starting at the university

free safe parking

we had private and safe parking

single beds, which was a tad uncomfortable and that there weren't a lot of options for the hot breakfast, but nevertheless, it was delicious

early check in possible upon availability and luggage storage on site

location. able to use gym and laundry facilities

noisy outside from a laundry late at night and first thing in morning

laundry delivery van was outside the room window before 7am everyday, including sunday and was

was great - within walking distance of major sights - laundry available - east checkin and check out - no issues with the

the guest wifi in the rooms is really not great and was cutting out constantly.

was at the entrance spot for check out, but it was easy to find someone at the bar who sorted it

complimentary wifi and water, nice touch

i did mention this to the lady on reception and she offered us room service - which we took up and it was great ( thank you ) (+) room service is great too (-)room service would be ideal for business users (+) room service breakfast was good with some very tasty options (+)its has all amenities and room service is very good,the bar and restaurant are comfortable. (-)the only thing we missed was a few more english tea bags in the room and the opportunity to order room service (-) the only oddity was no reception desk and also there weren t any instructions about room service in the room or numbers to dial (-)room service and on site parking available (-) had to call the restaurant from my mobile to order room service

rooms quiet, even when bar and restaurant hectic

no room service

ee) room service, however, the choices were disappointing

arrived really early and they accommodated early check in with no problem

wifi was slow, our room was very warm for some reasons even though the heating was turned off.

central, in quiet area with bar and restaurant near by

not all the items on the room service menu was available during our stay.

the bar was cozy and nice place to end the day

quaint with cozy well appointed bar & whisky rooms

fast wifi, great location

food at the restaurant and great experience with room service as well, great food/drink selection and price for breakfast, incredible bathtub in the

great location. car park only a few minutes walk away. bar is open 24hrs

the bar has a fab selection and breakfast has everything you could want

excellent location, comfortable rooms, good breakfast and room service

the exchange rate makes everything expensive, but this room was priced within my budget and the breakfast

our first evening after having been out all day we had a look at the bar snack menu

i had requested an early check in due to the time our train arrived and was told it wouldn’t be possible, but was

the bar was very nice downstairs

we arrived early off our flight from dublin and as room was ready we were checked in with no early check in

excellent central location, more breakfast than you could sensibly eat, really comfortable bed

very professional absolutely wonderful breakfast at a top value for money

this was really good for families with kids. we like it.

the bed was rock hard. kids were fine with the sofa bed, but the actual bed was not soft.

bed, great room and the staff super friendly and ideally located in the medieval centre :) gym is a bit small but efficient, value for money amazing

i really like the atmosphere in this hotel with water cooler, gym and everything

the breakfast is excellent, with fresh products every day

location and late check out.

only thing was no toilets in bar area

breakfast was great

the 24hr bar was a fantastic feauture!

would not get laundry done there, as it was very expensive compared to a laundrette down the road

no swimming pool in case you need one but a decent gym on the 3rd floor

great miss : no swimming pool or spa to have a massage but there is a good gym

good vibe, super modern and clean, good quality equipment in the gym, superb location very nice

a specific bar for hotel guests, there were events on which meant we couldn t use certain bars

the hotel can offer

fantastic location and very user friendly. pool for the kids, fun bar, great breakfast!!

great location and having the pool and gym adds another dimension to the break.

room service breakfast arrived in 2 lots unfortunately but

- loved the pool it was open 7am until 10pm and no restricted times for kids

music on in the restaurant in the hotel, £18 for breakfast for adults and children eat free, kids loved the late access to the

no bar food

great location and bar man was so friendly

the motel was very clean staff very friendly the location was great late check out was great

the lobby/bar had a lovley cosy atmosphere and bar was open until late

offering such a late check out for guests is only a good feature if there is enough staff to turn over the rooms on

great choice of hot and cold food at breakfast times

breakfast was excellent

i liked how there was a gym but it was very small and poky, no windows

my details to give a free membership when i was strssed about not having a room yet and 2 sleepy kids

the all had no common sense to help their customer with 2 small kids

i also requested early check in and on arrival they were able to facilitate my request

breakfast was excellent but poor wifi in bedroom

gym was tiny, coffee/kettle in room in a cupboard with no plug and no real place to put it

however the room service breakfast service was fantastic servicing of the room wasn t great, on one occasion

wifi is strong for remote working and admin

rooms immaculate; spa area and pool is wonderful; food delicious

the gym is amazing but the opening times of 9 to 5 make no sense

breakfast cleanliness

putting up a kids tent in the room, a christmas stocking on the door, wrapping the phone chargers with small

breakfast cost on the high side

the staff were super helpful and were able to get us an early check in which was incredibly helpful

great hotel overall - good decor - comfy beds - free welcome drink - nice staff - gym - board games in the restaurant/bar - fairly good location, not right in the centre but

decent gym for the size and fantastic cocktail bar on roof

all cereals largely based for kids or student age

was allowed early check in too

lovely bar / lounge to sit and relax

late check out time and room was also available early

late check out a welcome bonus as our train didn’t leave until 6

friendly helpful staff..ideal location for sightseeing..late check out and bag storage available

bar prices a little expensive but bar has a great view of the city( as pictured )

centrally located , validated parking, excellent facilities, great to have access to a laundry

brand new, modern hotel with total room package, laundry and breakfast

it has very convenient self serve laundry facilities and their taxi call button brings a cab in minutes

there is also a free laundry service if needed which is handy if you need to wash your clothes

arrival the receptionist was super friendly and we were able to get an early check in

we had the best sleep, heading back to the spence for a great breakfast

good gym

the staff in the spa and the spence restaurant were fantastic

time visiting and still yet to get a spa appointment despite numerous requests up to 6 weeks in

both the dining area and cocktail bar were outstanding