reasonable pet fee and room rates

asked the staff for extra towels & was told both times that they did not have a key to access the laundry room - but we had seen other staff coming from them

full not queen/king cleanliness in common areas unacceptable laundry/stairways and

maybe not smoke it in the laundry room at the beginning of the ground floor hallway

no laundry bag in room

great location, no pet fee, parking available next door for only $10/day.

i loved the vibe of the hotel. all the games, the outdoor fire pit and the pool/gym.

the pool table and outdoor life sized jenga was alot of fun!

we had a great time at the aquarium and the pool, gym, and surrounding amenities were above expectations

especially june at the bar and the tall young man at the front desk (sorry i did not get his name) that helped us with our

especially the bar staff at the manager's reception and the breakfast crew who did a great job keeping a very

the room stank like mould and the wifi doesn't work in the bedroom

bathroom floor had stains on tile, wifi is very week, and wasn t sure where the machine was

breakfast is outstanding, except pastries are cold like they came out of refrigerator with no way

really enjoyed the cooked to order breakfast and happy hour and snacks each evening

hotel was clean. beds were comfortable. liked that we had joining rooms for the kids.

i came to the thinking that pool was open so had to disappoint my kids

kids playing football in hallway doors slamming

i came to the thinking that pool was open so had to disappoint my kids

hotel was clean. beds were comfortable. liked that we had joining rooms for the kids.

location was good .. breakfast was great lots of choices .. staff were very friendly ..

surprised you had to pay for parking and no included breakfast service.

also, no room service if you are staying more than 1 night

inside pool

paid for breakfast, should have went to waffle house or mcdonald’s they are both located across the street

location, front desk was awesome, breakfast was great. superior valet.

the breakfast.

the price, i feel there should have been a complimentary breakfast included in the room rate

breakfast was very good but cost extra.

early check in friendly staff

friendly and helpful staff, which included the valet, front desk, bar tenders

in room breakfast could have a little more selection

room, breakfast

roof deck, staff lobby bar bartender all amazing.

the rooftop bar didn t disappoint as it was a wonderful evening to enjoy the skyline of cincinnati and a few

the rooftop bar steals the show and is highly recommended for adults that need a night out alone

the rooftop bar is spectacular! it was nice to relax in the evening.

the room was cozy and loved the kitchen will definitely be a return customer

reakfast was outstanding

the phelps bar was closed!

i also like that there is a laundry facility on the premises

the guest laundry room was ran down and looked dirty

were very polite room service was there every morning to change out laundry and clean the room they were helpful with any questions i had in the front

my kids had bed bugs in there room and was covered with bite

when we travel, we look for a place where my kids can swim so i we were very disappointed they closed their pool years ago

availability of late check out

was bad kids in the hot tub and pool when we got there with our girls

didn't have wine bottle opener that we could use, even though they had a kitchen and bar there

i look forward to visiting again without the kids

the bar restaurant food and drinks are exceptional but very pricey

the kids in the next room were loud the first night

opted for the bigger room as we had 3 adults and 2 small kids

, to talk with and entertain the kids

made breakfast a joy

delicious breakfast and great location

very clean, great breakfast and the staff was polite and courteous!

they also gave me a late check out of 1 pm which was amazing

breakfast was wonderful

nice, the rooms were large and the furnishings were comfortable, it was quite, clean, and the kitchen was well equipped

the lighting in the kitchen area could be brighter

that the billiards and bar were on separate floors

breakfast was very good the gentleman serving was very hospitable and pleasant rooms were spacious

hotel was very clean, staff was friendly, breakfast was great and valets were on point

room set up was remarkable - the kitchenette was amazing - really more like an efficiency

the rooms are a good size, with comfortable beds and a nice size kitchen if needed

travel with our dogs and appreciate no additional pet fee

zero pet fee

good staff and it was clean . guest laundry

the whole night kids were running down the hall and people need to keep better watch of their childern

kids loved the pool, i was thankful for a washing machine

wish pool was open 24 hours. vending machine ate my 2.00 though

the indoor pool was nice and warm

kids running upstairs,could hear everything

the rooftop bar has a fun vibe with wonderful bartenders

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

it said you could order room service which you could not

ended up having to take tiny gym towels

the pool room was so potent with chlorine it was almost unbearable.

there were clumps of food and dirty cups left in the coffee bar area

the gym facilities were great. free parking, close to freeway.

beds a bit stiff and the pool was highly clorinated

the indoor pool was small.

liked the friendly staff, clean rooms, and breakfast was great

the breakfast was terrible!!!

bed was comfortable. breakfast was good. location excellent for our purpose.

excellent gym, nice pool, wry good breakfast. clean rooms, well equipped kitchen.

excellent gym, nice pool, wry good breakfast. clean rooms, well equipped kitchen.

the kitchen, netflix, the coffee.

comfortable, clean and up to date! plus the breakfast was really good.

breakfast was so much better than the free breakfast in other hotels

the kids thought it was really neat

no microwave or coffee pot, kids would of loved a pool

the gym was nice and had peloton bikes

drinks at the bar were way too expensive. especially for bottom shelf alcohol

in the lobby area, fiona's bar is great for an evening drink and simple meal, and poindexter's serves an ok breakfast

the pool was too cold

pool a little small but fun. wifi didn't work well in our room.

the pool was out of order

the breakfast and coffee snack bar was a nice feature and the gentleman working it was very nice

but the downside was the pool was too cold

clean, comfortable accommodations and friendly staff. pet friendly with reasonable pet fee.

bought our 8 wk old puppy with us and paid a $15 pet fee

pet friendly and the pet fee is very reasonable

my kids got a big kick out of choosing a movie to watch before bed

i liked the size of the room, along with the full kitchen. it was nice to have a real room key.

breakfast was a little lacking (instant oatmeal pkgs) and they took even the coffee and hot water

not eat the breakfast

clean rooms. kitchenette.

the kitchen was a great benefit for our stay

light breakfast

there was a bar and restaurant though i didn't use those

1st shift was really rude and noway i am paying 20 per person to eat breakfast my kids was wanting

only thing that i didn't like was that the pool was not open

very comfortable & quiet room; airport shuttle was so appreciated!

the pool was closed after i asked them a couple of days prior to coming to the hotel and they said it

pool hrs

great staff, offers breakfast, good looking rooms.

plus they have a pool that is well maintained

beds were clean and comfortable. pool condition and cleanliness was good.

breakfast was great, pool was nice, and staff was nice.

everything was clean and we really liked the kitchen

there was no real breakfast, but that maybe because there was a kitchen in each room.

hotel is clean, the staff is friendly & it’s an affordable price for it to have a full kitchen included

i love having a spacious kitchen

the room is big, kitchen is good, very nice staff

they are pet friendly

was different themes of the room, there was an inside pool, & hot tun & arcade room in the pool & there was a jacuzzi in the hotel room

the bed was very comfortable and the spa was awesome

the heated spa and swimming/gaming area

the pool and the heart shaped spa tub in the room

breakfast buffet area is a little small

the breakfast was great

wish the breakfast would have been more than just self serve

the breakfast

clean & close to casino

the breakfast was a really nice bonus

a lot of parking , says heated pool but the pool was not heated , was a little sad about that because i looked forward to taking a

the beds and pillows were comfy and the rooms had a full kitchen with utensils and cookware that were handy

the room was great! loved the kitchen

suite had the best kitchen layout with sophisticated storage system

first day pool wasn t open

at first it was a problem with the pool being closed on our first day

pool

the wifi somehow logged in to my phone and my accounts were hacked

proximity to venue destination, cleanliness, reasonably-priced restaurant on premises, indoor pool

breakfast was delicious with plenty of options available for different preferences

breakfast was excellant with good variety each day.

there was a container of ranch in the fridge, and the pool was very questionable.

the breakfast prep area was small and got congested with people waiting on their waffles

she wrote down information for us such as hours for breakfast, pool hours and wi fi connections

the night was quiet in the morning there was breakfast hot coffee, i would definitely check in this hotel if i were you

the breakfast needed a little help.

room is great, free breakfast every morning!!

i love the pool, breakfast was awesome.

not enough breakfast

no breakfast because of covid decent daily price stupid pet

the parking, laundry and staff

i'm so thankful ur employees ok my service dog to stay here no pet fee

entrance stairs hallway need a facelift. no bag for laundry.

laundry dryer was thumping against the wall

of new paint but it doesn't cover bugs, bad carpentry laundry facilities out of order and the breakfast was cold only except for toast

got great sleep in the comfy bed and was happy to wake up to fresh waffles in the breakfast room

didn't have the complimentary breakfast so can't comment on that

the kitchen and that i was about to cook instead of going to a restaurant everyday.

easy access, very clean, complimentary breakfast.

the breakfast.

limited breakfast

quickly breakfast was replenished with the amount of guests eating

breakfast area was spacious and tables spread out-i didn’t feel jammed in next to people,

social evenings and breakfast.

the hotel or our stay, but full-size trash cans in the rooms would be helpful, especially with a kitchen in the room

the kitchenette was nice - full size refrigerator, microwave, dishwasher

live having a small kitchen, sitting area and king bed

the kitchen staff was absolutely wonderful and treated us so kindly

from the front desk all the way to the morning breakfast crew

breakfast options were more than adequate for this type of facility

breakfast was good & convenient. hotel in a great location.

very clean nice breakfast bar

huge suite rooms, amazing breakfast selection, good functional gym

dered twice and both were terrible)

) several eateries and varieties of food inside and a bar just 400 ft away from the entrance of the hotel across the street, which was just as impressive

the staff was exceptional. from front desk to room service, everyone was kind and attentive.

wish coffee shop were open longer hours room service was not available due to short staffing

staff, options and facilities like the gym.

machines out of order, laundry 2nd floor

clean rooms, had good laundry facilities

host at the hotel who came to pick me up at the airport despite the fact that their shuttle service was technically not running at that time

was so close to the airport, and they had free shuttle service

had two adults and four kids so we needed the room with two beds and a pull out sofa

no pet fee

the staff was friendly and helpful. it was clean great breakfast.

the room we were given was next to the laundry room and the staff was doing laundry all night

wasn't even shut when we got to our door and the lights qouldnt come on i had 3 small kids in tow and did not feel safe

roaches by the food at breakfast

breakfast was good and staff was nice

the gym and pool area was warm and clean

breakfast breads were not restocked often, especially on sat

very nice clean hotel. breakfast was great. loved the outdoor seating area.

we were a larger group with lots of kids and the hotel staff was so friendly and kind to us all

plenty of restaurants and shopping center 20 min from newport aquarium and cincinnati zoo kids had a blast in the