breakfast was the only redeeming factor in an otherwise lousy stay.

the staff was very friendly and the breakfast was great

breakfast was great especially the eggs

had very nice breakfast!! hotel was newer and staff were very friendly!!

one and onlt complaint is the grab and go breakfast

breakfast, clean

breakfast was great!!! bed was very comfortable

good breakfast, good location and great staff! if i go back for work i will stay here again.

breakfast

amenities in the kitchen were unexpected (dishes, silverware and even a dishwasher) and kitchen towels too

need a hot breakfast

breakfast was great

location could be easier to access. breakfast could improve with more hot dishes.

large fridge in room, small kitchen/sink with dishes and utensils

forgot to grab a breakfast bag, but the stay was wonderful!

the staff was excellent and the breakfast was delightful

breakfast was good and the room was clean and comfortable

pool didnt looked like it hadnt been cleaned in a while, saw a bag floating in it and some leaves

very clean, breakfast always fully stocked, flowers around the property are well kept, and the housekeepers

easiness of hearing conversations outside room (though typical for this type of hotel) and the breakfast didn't seemed to get restocked after it's initial opening

i requested a early check in and when i arrived i was charged 35

a little more variety for breakfast.

the pool closes at 10.

nothing fancy about it but a great value that included breakfast, a small refrigerator and microwave

oh & there’s breakfast comps available

i like that they have a pool and basketball court

the pool.

was very upset that the pool was under maintenance

love the style and the rooftop bar is beautiful

bathroom fan, the shower being a little hard to figure out and maneuver, and some noise from loud bar patrons coming down to use the elevator to the rooftop (which is currently broken)

noisy air condition, location too far away from cbd, no gym

you can enjoy a drink at the downstairs bar or take it up to your room to enjoy

that included one free sparkling wine at the hotel bar and use of a gym, but as i was only staying one night, i wasn't able to use them

the staff was very friendly and helpful. made to order eggs for breakfast was a definite plus.

location ..ambience breakfast all fab

the breakfast was fabulous!

the hot breakfast provided each morning was delicious

location, great breakfast, very friendly staff

at my 2 kids and i would have been prepared for the wait

15 people in our group,7 rooms, we were all extremely happy with the ease of check-in and the bar was a plus

great location. breakfast is good. spacious room.

gym was very nice and extremely clean

friendly staff, pool, free breakfast

internet was reliable, but you have to obtain membership before getting complimentary wifi

over to inquire about luggage storage until check in and we were greeted with smiles and an early check in

i did not see any signs to the gym facilities or the pool

hotel had everything we needed - restaurant, pool, bar, etc

staff wasn't very helpful. facilities were, for the most part, dirty.

the breakfast buffet was delicious

pool area very attractive even though we did not get a chance to use it

night at the hotel but i don't think we could've done any longer unless we were traveling without kids and

breakfast had a nice variety

however, it was perfect for my young kids and amazing after the sun went down and right before bed

good breakfast selections, not not a full breakfast

no bar or restaurant attached to hotel and no eggs or meat at breakfast- just carbs!

i also enjoyed using the gym and i like its location since i could walk to all the main attractions from the hotel and the

excellent, just one block from saint charles street car stop from you can move everywhere, great breakfast, cleaning, staff and more

i didn’t have time to try breakfast

very good for a business trip such as i was on, if not in the hotel much, pool area and gym looked fine, but didn't have time to use

the gym was

everything was nice and the kids loved the pool and hot tub

loved the pool gym and that it had a laundry facility

the guest laundry was not working and was the case for the entire 4 days we were there

the pool was very crowded saturday and sunday.

lots of potential and some good facilities, rooms a good size, pool area and gym nice

we enjoyed the room, fitness room, and the pool.

decor, wonderful staff, great amenities - gym and pool were fabulous

beautiful hotel with big spacious rooms and amazing rooftop pool. location is also nice

the hotel is pet friendly with one time pet fee of $50

to pay $15/day for wifi no complimentary breakfast gym is very very small and limited no microwave in room; this is annoying when staying a week for a

poor dining room service for breakfast, impersonal and inattentive bartender

room service breakfast was delicious and fast

the staff was a bit rude, and unwelcoming. especially the bar tender leonard.

breakfast

about deposit n no breakfast

the guy with the hat in the evening shift was very helpful, and also the guy at the bar on tuesday evening

didn t get a chance to use the gym but i think i would have been more inclined to if the gym had more equipment options

bathroom; no bathrobes available; no streaming capability on television; no pool or rooftop and gym is very small

the bar soap was only good for two days

door men barely looked up to say hello led alone open door or assist you with bags

location! accommodated us for complimentary early check in

there isn't any guest facilities bar a printer

the phone representative lack of help when the process didn’t work, such as assisting in an early check in, saying i could only do it through the app

the staff was super friendly. loved the rooftop pool and the gym was good!

amazing roof top bar and pool. great coffee bar and location is perfect.

room service food could have been a little better.

rooftop pool and bar, small gym but top of the line equipment, coffee shop, extremely large lobby with bar they also

wish they offered room service.

the bar was a highlight & we were so grateful for the 24 hr room service

other amazing little touches were the beautiful speakeasy bar only available to guests, a gorgeous wine and cheese spread in the evening, and delicious

pool and gym at the neighboring ace hotel were closed due to hurricaine ida but of course this was

breakfast was limited and not a great value.

breakfast, great room setup

it would be nice to have 24 hour room service

couldn t turn ac off and the pool water looked uninviting probably due to lots of sun lotion.

the heated pool was awesome for the kids

kids hate it but i must admit i was not very pleased as well although i treied to be open mindrd

we were able to use later in the afternoon but it was filled with 8 kids yelling screaming splashing and probably peeing

we were given a generous late check out time

young man during breakfast was the best, had dreads can’t remember his name, look forward to coming

the hotel had awesome themed rooms and events for the kids and families

comfortable suite, incredibly cozy bed, friendly staff, awesome coffee shop and gorgeous peacock bar off the lobby

very nice room, nice building, nice staff, good breakfast, good access to french quarter, casino, convention center,river front

great bar & restaurant in the lobby

my kids got pink eye from the pool.

the lobby area is very inviting and has a few board games for those with kids

the pool and gym are lovely, the location good, the staff were helpful.

made a screeching noise which woke our kids up at night, pool was cold for indoor pool, we had premium internet for an extra fee and

there's water to drink in the gym

only bad thing is the room want ready until 2 hours after check in time, and i requested an early check in

could have been better, no room service & no extra towels

staff did not honor my request for early check in and once i was allowed to check in, i was given a standard room instead of the room

bar area seemed to have some gnats

everyone was friendly and helpful from check in to bar to the pool

when booking nothing was said about the spa being shutdown until 48 hour before i arrived making it impossible to find another hotel and i

most beautiful stay using pool and spa

absolutely knock out bar on the ground floor, fabulous tasteful decor throughout

the bar chairs were dirty and ripped. that's the only complaint i have

room service for lunch or dinner

breakfast was excellent, i loved our rooms and staff was amazing.

the entire hotel is kept exceptionally clean; the staff is amazing; and the breakfast was delicious

breakfast was the best morning breakfast i have ever had at any hotel

are not cleaned daily but day after day and last 2 days kept without cleaning or any room service

they did offer me to go to another gym 10 mins walk away

hotel is in historic gym

loved the hotel, the location and pb&j bar and all of the staff

i loved the gothic theme of the hotel. the bar staff were excellent, especially jon and ceasar.

the gym has good equipments, but no water or towels

be fantastic if it had a bar and/or cafe/bistro/or room service

the small pool wasn't heated, so it was far too cold to take a dip.

the bar should be open at 11. coffee downstairs should be complimentary.

we traveled with our college kids and we were able to all be on the same floor, which was great

the bar staff was so pleasant to deal with and the bartenders were excellent

i only got room service on saturday and been there since thursday had to sleep on same sheets and use same

restaurant and bar seemed popular; only had breakfast

i liked that i could walk to the casino and into the french quarter, even with a

we shared a wall the the 24 hour gym so the treadmill pounded the walls all night, it winter and they had nothing but thin sheets on

first we got a room next to the gym and it was super noisy - my card was disabled a few hours before my checkout time - one of the

the gym was well-equipped with state of the art equipment that appeared to be brand new, and it

i got a suite so the bedroom was private and the kids stayed in the living room area using the pull out bed

coffee bar was so convenient for light breakfast and coffee

the pool was awesome and the pool bar was just as great

long story short you will live the ness, the sheets, the food, the spa, the gym, the services and people and i can’t forget the most beautiful flower arrangement in the

pet fee is too much

pet fee and several homeless sleeping each night in alley and nearby park

selected this hotel for the pet friendly and parking included in my package

had booked a room with two beds for 4 people - 2 adults and 2 kids

would have liked a fancier bar and better work out facility

great gym, interesting building. excellent location.

ask for coffee supplies to be restocked, would be more convenient if it was just completed with room

the gym surpassed my expectations

complimentary breakfast was appreciated and overall i enjoyed the beautiful building itself

the coffee at the bar was just ok, the drinks were good though and that's what matters.

my kids and i stayed here the day before leaving for our cruise

trouble with room service

to my kids hanging out

large group of college kids trashed the hotel during our stay

wifi was only good in certain areas. gym/fitness certain quite small.

noisy, the bar downstairs had a burlesque show going on till midnight and you could hear everything

site, no ice (they would call the hotel down the street and have it deliver 45 minutes later), no bar (like advertised), not even a soda machine or snack machine on site

a bar downstairs and access to the pool table would have been great

nice, very small (18 rooms), and lobby next to a very noisy bar

bar listed in amenities is used for special events only, rates listed on booking