chef/staff for breakfast was exceptional

bed was very stiff, and the bathroom could have been in better repair (leaning sink shelf, towel bar not firmly attached to the

there was a good bar a short walk away with a wide selection of craft beers and good bar food

the hot breakfast provided each morning was delicious

the breakfast

we also really appreciated the availability of a voucher for the gym next door

that included one free sparkling wine at the hotel bar and use of a gym, but as i was only staying one night, i wasn't able to use them

it met all of our expectations. wish we could have ordered speciality coffees in bar area.

bathroom fan, the shower being a little hard to figure out and maneuver, and some noise from loud bar patrons coming down to use the elevator to the rooftop (which is currently broken)

the street car stops right in front, they have a great bar with live music every night, the jack rose restaurant is amazing and the rooftop bar was an

no water in gym, though they said they will inform housekeeping, but till day 4, the water tank still empty

the room was nicely appointed, the breakfast was good, the staff was very friendly.

everything bar the shower

free breakfast bar was good, and staff was helpful and friendly

room too small staff at breakfast was rude

can be a bit loud in the bar area.

rooftop pool and bar, small gym but top of the line equipment, coffee shop, extremely large lobby with bar

don't really like room service and what not coming in and

we were ordering room service so no one to tell us what each item was

great room service

it would be nice to have 24 hour room service

the gym was extremely nice

size of the swimming pool

the heated pool was awesome for the kids

pool was a bit smaller than pictured

there isn't any guest facilities bar a printer

they allowed us an early check in and stored our luggage

door men barely looked up to say hello led alone open door or assist you with bags

the bar soap was only good for two days

the design of room and restaurant and bar inside hotel

the pool was very crowded saturday and sunday.

pool, social club and accommodations as well as ease of check in

stay was amazing!! rooftop pool was gorgeous and perfect!

and practical gym, amazing care and service by staff (thanks to jessica and brandon)

decor, wonderful staff, great amenities - gym and pool were fabulous

the hotel bar is simply amazing, the decor, drinks, food and ambiance are very unique and hotel guests have a

ry informative) loved the access to the pool next door

pool and gym at the neighboring ace hotel were closed due to hurricaine ida but of course this was

breakfast, great room setup

coffee room service and treats for evening

pool area is a bit outdated and not very

staff was very helpful, the free hot breakfast was amazing, and the location was great

the indoor pool was not open due to mechanical issues.

the pool and spa were nice and clean

breakfast was great. location ideal. rooms were great for relaxing.

my kids met me after a work conference and really enjoyed the peanut butter and jelly bar at 10pm

professional and friendly staff, great breakfast, spacious room and nice gym

i loved the gothic theme of the hotel. the bar staff were excellent, especially jon and ceasar.

bar is beautiful

bartender talked way to much about her one year old child

location gym with amazing view (11th) night shift receptionists

right under street cars (no sleeping in) early check in was not available

staff did not honor my request for early check in and once i was allowed to check in, i was given a standard room instead of the room

room service at all because of covid we were told so room wasn't cleaned the entire week we were

no room service, gotta put your garbage in the hallway for them to come pick it up

lobby bar was good

the only thing i experience the 1st time ever no room service, i had to go hunt for extra towels for shower

the gym has dumb bells that go up to 75lb

the view sucked and room service couldve been better.

didn't like having to request room service

springhill suites has 2 queen beds and a sofa with trundle bed, which was perfect for our two kids

my kids loved the morning waffles

breakfast was adequate and abundant, dinning area was large and spacious and clean

the gym was just right and stocked with towels and cleaning supplies

the breakfast room was very busy each morning, but finding a seat was never a problem.

the hotel, staff, restaurant, pool and spa .

the pool, bar, fitness gym, valet parking, room and dining area.

had self laundry, small but decent gym, a whirlpool and swimming pool (which we didn't use)

the comfortable bed and the cleanliness. my daughters liked the swimming pool.

the guest laundry was not working and was the case for the entire 4 days we were there

shower. bar tender girl

amazing breakfast

good location and facilities. room was clean and to a very high standard. gym was superb.

the staff is always friendly and helpful, from the front desk to the valet and bar tender

the staff at the bar made amazing drinks and were always helpful with questions

they have plenty options for food - hot bar (scrambled eggs, sausages, baked potatoes), muffins, toasts, porridge, cereals, fresh fruits

pool area looked nice as well, and was a safe space to have a cigarette without being on the street

loved the facilities! the building and room were beautiful! the pool was great for the kids too!

the location and the staff. they allowed early check in after returning from a cruise

lovely pool for relaxing on a hot day

price and early check in

pet fee and several homeless sleeping each night in alley and nearby park

selected this hotel for the pet friendly and parking included in my package

pet fee is too much

the gym is quite worn, with heavily used equipment, and could really benefit from an update

had booked a room with two beds for 4 people - 2 adults and 2 kids

for 10 and 12 year old kids

for 10 and 12 year old kids

my kids with oldest being 20 yrs old went up to the pool and was denied entry

we arrived 3 hours prior to check in, wanting to early check in and leave our car and bags, but our room was ready and available for check in

hotel, we traveled with our kids, they loved the pool

wonderful bathroom, big tv, extremely comfortable bed and pillows, nice lobby and bar, tasty breakfast, as i already said - mostly everything is what we liked about the hotel

the bar was amazing and the food was so good.

breakfast was outstanding

gym

room service wasn't available because the cook was running late

comfortable suite, incredibly cozy bed, friendly staff, awesome coffee shop and gorgeous peacock bar off the lobby

no parking or gym or anything to justify the high cost other than its prime locatio by french quarter

was perfect for me ,the location the price of hotel , breakfast bar ,the people that worked there was very

complimentary laundry (on 3 different floors)

dirt on all of the woodwork (closet doors), small hair pins in the closet (choke hazard for kids) and the fridge had food/drink stains

the hotel is pet friendly with one time pet fee of $50

not clean the room, and dumped 8 towels in our room instead which was a tripping hazard for my kids in the bathroom

i love that the gym was opened as needed...

i didn’t like that room service was not 24hours

room service was prompt and delicious

also, the gym is tiny

very clean, great staff, free water bottles in the gym.

i didn’t like that the rooftop and gym was closed

the bar should be open at 11. coffee downstairs should be complimentary.

the bar staff was so pleasant to deal with and the bartenders were excellent

the pool was a bit smaller than i expected.

hotel accommodated early check in

and comfortable like we are just aww by the experience bar/ lounge was good as well cute little pool was therapeutic as well room was so clean cozy and beautiful house keeping staff was also very

no pet fee, staff was very nice

pet friendly (no pet fee) and staff are nice and professional

allow pets and they do not charge a pet fee

staff, no pet fee, great location, comfortable and large room

the pool , how nice & fancy the room was , the view was amazing. the bar was also nice !

the breakfast was minimal and not what was expected

the breakfast was amazing

the gym was closed i like to workout

walking distance to the french quarter. clean, nice continental breakfast.

great location. price was good. staffs were good. the breakfast was good.

wonderfully staff comfortable clean quite wonderful bar great location

however, the two doubles was way too small for 2 adults and 2 kids

there was no room service available to correct

the staff was very helpful upon arrival and gave helpful information on laundry services that were available free of charge

we never received room service and there was no water

the gym surpassed my expectations

the design/decoration. the courtyard, the gym

v good gym

wanted room service after a tiring day of walking

oking forward to visiting the restaurant which looked awesome and taking advantage of room service on future visits)

when we did order room service my husband's burger was rare instead of well done

was nice and friendly, rooms were clean and the restaurant and gym was good, lobby was inviting and smelled amazing, the valet front desk and maid service was

stuff not cooperating in many request such as i asked to microwave my kids lunch and they refused the keep charging me as the scam people they charge for parking while i

hot top in the spa didn t bubble

didn t like that the restaurant at the hotel had such limited hours and that there was no room service

nice, very small (18 rooms), and lobby next to a very noisy bar

bar listed in amenities is used for special events only, rates listed on booking

noisy, the bar downstairs had a burlesque show going on till midnight and you could hear everything

site, no ice (they would call the hotel down the street and have it deliver 45 minutes later), no bar (like advertised), not even a soda machine or snack machine on site

a bar downstairs and access to the pool table would have been great

the walls are thin so we could hear the kids yelling at the dog at 7am in the morning

i love the room here, i had my kids with me and our dog. super pup friendly and so clean.

the bar served amazing and served affordable drinks

also liked that the gym was open 24 hours a day, and it has a peloton

they have a 24 hours bar & it was a party every night

room service was fast, room was clean

i was placed on the 14th floor right under the gym

i had lunch in the bar and it was very delicious- but did lack variety or options for smaller meal/ snacky dining

very nice hotel for the price, loved the bar and restaurant

the toiler paper bar was put on backwards and my friends and i spent most of our stay getting the roll of tp out

kitchen was perfectly equipped and the washer/dryer inside the apartment was a game changer for kids

the only thing i didn't like was that the pool was very small.

there were board games for the kids and the pool area was beautiful

there were board games for the kids and the pool area was beautiful

so beautiful. exceptional clean. very comfortable. clean hot tub and pool. great ice maker.

did have breakfast there once and it was pleasantly good

breakfast which we paid extra for was not that good, and the variety was very limited, only two

great bar and unique asthetics. the location is very close to the french quarter.

breakfast and cleanliness was good the staff at the check in counter was nice

9 daily) and no breakfast

location great. staff all friendly and helpful. bar & restuarant so convenient.

because the toilet is so low (if you're over 5 ft, a bar could be installed to assist

the bar n hotel wasnt open like i thought it would be or that it should have been..

courtesy of the staff, clean room, and location. also, the laundry facilities for guests.

great locations, close to the french quarter. nice spacious room. staff was friendly. nice gym.

was perfect - the room was lovely and had a great view, the staff were great and the pool and workout area were very nice

there was only one elliptical machine in the gym

the gym and the pool were a nice addition

overall, i would say this hotel is more for adults not much for kids to do besides a swimming pool

location, room, public spaces, pool & pool bar