water/ice refill station on my floor instead of other hotels where i’m traveling to their gym to replenish myself

patio off the bar was a great place to relax

great bar and service

though i travelled solo, found many families with small kids, very family friendly hotel

not seeing any kids in the lobby but perhaps summer it’ll be more family oriented

convenient bar with plenty of room to

did not like that the gym was not open due to covid restrictions from the gov

could offer room service from restaurant thats located in the hotel, should have menus in room for customers

bed was super comfortable, and the room service

also sadly cause of covid the pools and bar were

the mini fridge in the room and free tooth brushes available at the front desk because both my kids neglected to pack them

with kids all you need is pool for relaxation and fun after sightseeing

rooms were comfortable, pool was a nice option for the kids

also had indoor heated pool and laundry and dryer on

nice room nice hotel staff my kids had fun at the pool

the excuse was there was a lot of room service but other tables got food and left when they ordered after us

the lobby bar has lively music playing again but the furniture looks like outdoor furniture they mixed in

two times that i ordered room service, the food was either undercooked, under seasoned or stale

bartender at the living room on thursday 5/23 was missing for long periods of time and then snippy

there was no room service.

lobby bar was pretty pricey for mediocre cocktails and wine, but it s new york and you can t beat the

also, the room service was very good

mini bar and breakfast also very much a business hotel, for our young kids it was all fine but maybe a bit too formal

there’s a nice small park for the kids

the comfort of the deluxe suite and the clean and well equipped gym available to the customers

super location, very quiet and pool was superb

the hotel pool is amazing

as all the efforts to try to make you feel taken care and everything you might need, finally, the spa is really nice and the treatments highly recommended

beautiful hotel, amazing staff and a spa that is simply not to be missed!

the shibui spa is a serene oasis, offering a range of treatments that provide a much-needed escape from the

spa folks very friendly

amazing rooms and spa and gym. lovely staff. good location

have stayed in this hotel several times we enjoy the spa the cleanliness the staff is attentive and

the rooftop bar, for hotel guests only, was absolutely beautiful

the gym

bed was comfortable. staff was extremely kind and helpful. gym was quite nice

great views and location. decent little gym

the property was clean they should definitely open that bar on the lobby floor.

hotel was a little outdated. the gym didn't have water in the fridge at all and was very hot.

bar not open but that didn’t bother us

service and attention to detail from the laundry to room service and housekeeping

the food, the water, the curated bar in the room and the products in it, bed was super comfortable, restaurant was great

% nicely added so you don't have to count) = $11

breakfast is very good. we ve been having room service. service was fast

service and attention to detail from the laundry to room service and housekeeping

excellent rooftop bar and great breakfast!!!

option of room service

room service leaves a lot to be desired

due to covid restrictions, there was no room service

wifi dropping continuously, bed mattress too soft. shower does not have module options.

the staff was super friendly, allowed us to check in at 10am for an early check in and all were so pleasant

also the bartenders are a bit sketchy…but the drinks were good and the bar area is nice

bar and lounge on 6 floor very relaxing late night after 10pm because it was empty, only a few

we had an early check in with no extra charge and a free breakfast !

even the bar is amazing i was waiting for some deserts to take to my room for my husband and i and the

noise from bar second floor third night

a discount at the bar or restaurant for guests of the hotel. or a free drink.

gym was tiny breakfast was super basic

i also visited the restaurant and bar on the premises and they were both great and conveniently accessed through the lobby

great location with subway stop right outside and bar on roof is also great

i understood that include the breakfast but no.

obvious sign)

i also love that there is a great bar to have a night cap

nothing was too much trouble, the food was good, the rooms impeccable and the gym well equipped.

early check in and late check out & stored luggage as we had a late flight

everything was pricey in the restaurant, room service and mini bar

be helpful to have hooks for the towels to hang up in the bathroom room service the tray charge is too expensive and i didn't read the small print so my one pot of

had a big comfortable room and i could get a late check out

staff was friendly and even the gym was supper nice -it had complimentary fuji water, apples and chilled towels for post workout

very smart bar lounge area and good restaurant too

the fitness center was very accessible

from other rooms when somebody close the door in morning, room service knocking to other doors

would be nice to include some type of breakfast.

the mini bar was insanely over priced.

cost of room service was a bit steep

the amenities were exceptional, especially the serene indoor lap pool and the state-of-the-art fitness center

inside pool is really incredible

the rooms were impeccably designed spacious, modern, and luxurious, with stunning city views and incredibly comfortable beds

nicest people from the front desk to the housekeeping staff and the guys at the front door and room service

the hotel gym was also wonderful- very clean and plenty of equipment for my needs

i can buy take out from chinese restaurants nearby while kids at hotels

had little kids that were hungry)

free wifi in rooms

no room service and no one took the time to answer the phone after 3 calls.

“room service” is just the restaurant bringing up food

love everything about the hotel excellent room service and hotel service and customer service they should host a class for it the view was

wifi wasnt free

used the spa and the staff was really friendly and competant

location was great. room service and mini bar very nice

view on top floors, nice location for dinners, we've got an early check in without any expenses

location is fantastic, the staff very friendly, restaurant and bar are great

the only thing was missing for me the space and the equipment of the gym

the rooftop pool was great and the views from the room incredible

, restaurant hours) - not spotless clean - room service a little disorganized - poor lighting in the

additionally the food and drinks available at the rooftop bar were delicious

location, quiet but near everything, we walked a lot, gave us a late check out, recommended a car service to take us to airport, it was a nostalgic

it had a little gym and it's own cinema and jazz played each night in the relaxing bar

i found the room service 'delivery' charge excessive.

there is friendly and helpful, from zillah at the front desk to the bellmen, room service and housekeeping

better toiletries in the bathroom and a better wifi connection

it is usually where we like to stay with the kids

mostly am adult setting.. not so suitable for families with kids

gym is well equipped but small, room is also on the small size, but comfortable.

the diner is great as we are a family so worked well for the kids vs the more formal restaurants

nobody told me a would pay $75 as per fee. come on! three nights and $75 as pet fee???

check in was so slow and frustrating having to use different cards to pay without wifi being from england we needed wifi to authorize large payment

the gym was good enough for a work out

the room service is quite expensive but okay food

excellent breakfast and kind, helpful staff

to many restaurants, meals and drinks available at the bar downstairs were lovely

and they have to clean the gym more

fact that they preauthorize money from your credit card in case you used the minibar or ordered room service

breakfast at the hotel was delicious, and the staff were lovely and efficient

got there at 6:30 am and they gave me early check in with no additional charges

loved the bar area. great vibe. had a fabulous room. staff were so lovely and extremely helpful.

gym facilities could be upgraded and have shoes for the bikes in all sizes

an adult hotel (we travelled with teenagers) as we didn't feel any of the menu's worked for the kids but that didn't matter

the dark-out shades were great too - the dual level gym was fantatsic- lot's of machines, weights, and two

there is much attention to detail from the cute bar cart to the light fixtures

some problems with free wifi

water fountain was not working and everyday they guy at the bar would fill out bottles and one day there was a girl there when i went to fill my bottle and she

distance from the train stations, quiet and piecefull at night, but with great restaurants and bar options with walking distance close enought to enjoy and relax after a busy tourist day

in gym the treadmills and air conditioning are

despite the temptation of bottled water from the gym, we found the tap water in new york city to be perfectly drinkable and even enjoyable

no pet fee, fabulous location in a quiet street, clean, comfortable bed, doggie gift bag, friendly

bed was very comfortable, the wifi worked great

the wine i ordered at the bar was

i liked that the property had a bar and room service.

split our 4 kids up into two separate king rooms

room service is really under the standard of a 5 star hotel, yes it is small boutique hotel but

wifi also not super strong

rooms nice and beds very comfortable, room service exceptional

room service was great. wonderful breakfast in our room. staff was freindly and helpful.

is the coolest little bar hidden next to check in in lobby

i ordered room service one evening and the meal was superb (albeit a bit pricey) (-)00 room service fee (+) staff is very friendly, room service is delicious (-) one of my room service hot dinner choices was delivered cold and no-one responded to my feedback (-)the room service food was not good. (-)two times that we ordered room service they forgot about us (+)room was great, the bed really comfy, and the restaurant for eating in and room service is (+) room service was fast (+) ordered the room service and food was fresh and warm in less than 30 minutes (+) my room service dinner was one of the best meals i have ever had via room service

the wifi is an additional cost and the hotel takes/holds a $100 upfront deposit for each night you stay

good breakfast choices -hot breakfast cooked to order

they charge for the wifi and was not very clean in general, the restaurant is pricey

the resort fee includes a glass of prosecco at check-in and wifi, however no coffee and bottled water in the room or spa and pool

amazing hotel, great rooms, excellent location. rooftop bar is the best one in the area.

closing down of the iconic boom boom room the best feature of the hotel and our room service pastries were slightly burnt each day and obviously

you're traveling with kids, just be aware that the hotel has a club and that there is definitely a nightlife scene after

standard king room was a good size, and the gym had phenomenal views including free laundry for gym clothes

having a large tub and a stand alone shower, convenience to west village, and having dining and bar options within hotel

style; location; restaurant and bar are beautiful and spacious; food and drinks quality

is exceptional -- most especially if the weather is nice and you can enjoy the outdoor terrace / bar area on the 5th floor with a view of the statue of liberty

the other hand, when i dined at a small table by the bar at the other end, one evening, the service was risible

booked the rooftop bar a couple of nights but was told it was closed when it was open - not a negative just maybe some

the rooftop bar was just beautiful at night and christopher at the basement bar is the absolute best

pillows and very good shower; location; basement jazz bar with live jazz music; very helpful

the bar was great, all the staff are incredibly friendly and kind. great ambiance.

there is a cool bar and restaurant downstairs with jazz music

booked a studio because i wanted a kitchen

one last thing, the door to the gym needs a better configuration

breakfast and compared to most other hotels a very well equipped gym with cables, 3 benches, some kettlebells, lots of cardio machines,

no 24 hr coffee check in with room key for breakfast was awkward.

the property is very nice, the gym, the work out room very nice.

a bar to have a drink after a long day

i went down to the bar after it was closing, the consierge brought a glass of wine to my room

the gym was also great, never crowded and with all the equipment i needed

we needed to order pizza for the kids and had challenges using our phone and the receptionist offered to do it including accepting

we loved the addition of the creative mini bar which allowed you to mix your own cocktails

our snacks and soda was not replenish for our entire stay,important for kids on vacation

location, gym.

the breakfast buffet was bland even the orange juice.

service, housekeeping were really helpful and friendly, and great with kids staying in a larger than average double hotel room in manhattan

first person at front desk had a bad attitude when i asked for possibility of early check in

breakfast was delicious and the orange juice was amazing

that staff were so friendly, the services at breakfast was also amazing.

the breakfast was excellent and the rooftop bar was worth it even in rain

breakfast was abosultely amazing

beds are comfy, great location, and the bar upstairs is cute

piscina , bar , gym

fantastic pool, excellent service.

love the hotel and location. just discovered the great gym on this visit. so good!

, mirror fitness device, bluetooth speaker, even sometimes wifi) are near impossible to use because of the wireless congestion

spa was too expensive and then still expected a tip.

service, breakfast, gym, and housekeeping were all great.

clean, spacious room, modern facilities, good gym, great breakfast!

enjoyed the breakfast very much

in the hotel, such as coffee and tea 24/7 in the lobby, the possibility to take breakfast away, a gym, and luggage storage

breakfast was ok

fitness facility requires renovation

service was bad, laundry service inefficient, housekeeping inefficient, i stayed there before, and i liked it, so i

room wasn t ready at checkin and room service got mixed up once but the hotel took care of it.

the lobby coffee bar charge $6 for a kids apple juice, you could watch them take out a bottle of ocean spray apple juice and pour it

fitness center feels isolated and lighting could be improved

big refrigirator, huge kitchen, fully equiped

mainly in kitchen

think some of the common areas (kitchen, bathrooms, etc) could be cleaner

i had an accident and was on crutches they were willing to let me have another room with a late check out on the day of my departure

soundproofing room doors to avoid noise from hallway. small gym with booking only.

large room with amazing bed and shower. delicious room service

bathroom very small and difficult to move around, broken window, very noisy ac, not very clean, room service operates only until 10 pm and after that it s impossible to get anything

we ordered room service. it was fast and excellent.

the fitness room was dirty

the pool, the lobby, and the roof top bar were super chic

breakfast in the cafe was great. decor wonderful. bed, really comfy.

staff was very accommodating with early check in and late checkout on a weekend.

not for kids or older adults

the room service is basically a repeat of their menus

no amenities e.g. gym etc but doesn t matter as given location everything is on your doorstep

ordered room service and was was a little disappointing - no knife or fork was provided and had to call

ich was not available on our trip) which should be larger and fit a proper day bed in it for kids

loved the staff and we received an early check in without having to ask fireplace and la sirena for dinner was lovely

the staff were all really lovely and there was a nice bar you could grab a cocktail or two at

mplimentary) is barely wifi...crazy slow. but you can

common areas were clean and well appointed, breakfast above average, and wifi coverage perfect

the wifi

optional breakfast is a bit pricy

no doorman and limited room service after 10:30pm

the bar is amazing and the food lives up to the hype

the gym could be more extensive

gym as sub standard and no coffee machine in room

lunch in cafe and room service

it was nice having a coffee bar in the hotel as well

we took advantage of the equinox gym pass

the coffee shop turn bar at night was much needed

love the coffee bar in the lobby

and apparently you can use the local gym which has a pool

breakfast was nice and generous

comfy bed, lovely bathroom, great breakfast and bar downstairs

we enjoyed the sophisticated, vintage ambience and the lobby bar & restaurant.

we did not eat at the restaurant, but the bar was great and the bartenders were super friendly

breakfast was delicious and the choices excellent

pet fee

the rooftop bar had a great view

a cup of tea late at night was frustrating; nothing to eat in after 10pm a disappointment and room service menu pretty limited

room service food options, especially for breakfast, were rather limited and over priced

roof bar was very busy and noisy but only because it is very popular with hotel and non hotel

the hotel does not provide anything in terms room service amenities, extras or even a coffee maker en-suite

room service was non responsive...they took order and never brought it.

wifi quality

horrible wifi speed for a 300$ room

wifi speed was low, could be better

breakfast area was gloomy.

location, nice staff, nice room, able to accommodate most requests except for early check in but was able to upgrade my room to higher floor with complimentary breakfast during

at early check in i requested highest room again

everything was perfect even down to the breakfast & staff it was nothing i did not like

good service reception allowed early check in i was tired very happy with service