so close to the airport, the staff were gorgeous, free breakfast in the morning.

rooftop pool, safe, clean, staff very accommodating

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

ear plugs i could hear everything going on in the other rooms on my floor and in the hallways wifi was spotty in my room, disconnected

room service food is delivery from nearby restaurants and was very tasty

ly 1-2 spots that we could see so book ahead of you have a car

the only bad thing was that my room was right above the parking garage and very loud when people came in and out

please provide coffee and tea facilities outside of the breakfast time.

gym is very small and very old equipment

common in guatemala to just give a bar of soap, but from a 4* hotel would have preferred shower gel, especially as nowhere in the

gym is locked unable to access

the gym was awful, small and most of machines out of service

shower gel, especially as nowhere in the shower to put the soap without it falling down small gym seemed ok, but didn't use it as couldn't find it at first : signs all over the hotel and in the

room service

beautiful rooftop pool and bar

on what i didnt like as it was all great, refer to comment above

the gym has any equipment you should need and is in pristine condition

reception, booking a car, room service and particularly check in and payments were all a shambles pool area was very shabby

the staff is awesome, the property is kept in mint condition, the breakfast buffet is one of the best both in quality and variety and you can t beat the location

due to covid, the spa and restaurants weren t full functioning so we couldn t use those amenities

the pool and gym were large and a great escape

nice having a cafe and bar in the lobby

great outdoor heated pool

very clean and tasty breakfast

hotel is a bit dated and the kitchen wasn't as clean as should be, there were ants and the staff brought us insect spray, which

the apartment was big and had a kitchen that we didn't use

the bed was comfortable, the room was clean and breakfast was prepared to order

kitchen - no detergent or dish

clean and comfortable. good breakfast.

went the extra mile helping us with money exchange, ride to the airport and cooked a delicious breakfast

very clean, great breakfast and friendly staff

secure and comfortable my room was very near to the pool and some costumers very noisy with their kids also the prices of the food are too expensive compare with the prices at the restaurants

pool area looks nice but we didn't try it as it looked cold

for kids - there is a pool, swing set, and laundry available

for kids - there is a pool, swing set, and laundry available

the large rooms, pool, jacuzzi, big 4k netflix tv, flexible check out.

no tortillas with the typical chapin breakfast.ud83dude43

off local breakfast was amazing

bed was very comfortable, the shower had hot water, the breakfast was excellent, and the wifi was good

wifi didn t work in my room

awesome location, great spacious unit, delicious breakfast, friendly staff

the beds are very comfortable, there is kitchen with a stove and microwave and the second night a washer and dryer

the staff was so kind helping us get towels for the pool and there were many beautiful spots to sit around the pool

the breakfast a la carte was great too, and the waitress was very friendly and super helpful

also the wifi was out

we stayed in one of the suites with 2 bedrooms and a full kitchen -- it was super spacious and had great

location is really nice, they have a rooftop bar and restaurant with nice views of cayalá and other parts of the city

not enough services or service members . very limited amenities. the gym has only one bench

breakfast - i was not able to take advantage of the buffet, just too much food for one person

breakfast, gym (open 24 hours)

the facilities are excellent , clean, with very good breakfast

swimming pool is in front of the road, so not relaxing at all

redtorant buffet price wasto high and the bar price is to high

the restaurant and the bar are very

a warm pool an indoor pool

the gardens, gym, pool and restaurants