the beds were so comfy! and the pool was the perfect temperature!

offering mediocre at best and bar is poor

no complementary breakfast

buffet breakfast, free parking, ease of visiting manhattan by bus, nice amenities, close to services,

location was beautiful, gym was nice

good gym

the wifi for our 4 day stay was totally unreliable

room offered on second floor north wing was facing a courtyard where there was noisy exhaust from laundry dryer

to go early for the breakfast vouchers, because the croissants run out quick

and that they lost my laundry

fitness center is kinda small and dungeon-like so if i were going to ask for things i'd like to

nice quiet area for kids and the downstairs bar is a massive plus

i was alone with a 7-year-old so perhaps the staff assumed i wouldn’t be interested (or maybe kids weren’t allowed, understandably) but i would have liked to know more about for future visits

also no fitness

fitness room average

the gym needs an upgrade.

nicely located; had nice workspace facilities in the ground floor, and a gym i think.

gym wasn’t open due to renovations

gym needs updating and had some mold and rust on equipment

gym could do with an update. breakfast was a bit average

everything the view the room and that we could of cooked well set kitchen had what we needed sad that it was just for one

wasn’t ready on arrival after scheduled check in time, had to wait in lobby with kids for 2 hrs

could be soap in the efficiency kitchen! also the ice maker in the hall wasn't functioning

gym was more than enough for a good workout

breakfast is easy quick items, oatmeal bar was our favorite

king guest room was beautiful and comfortable the lobby was amazing there is a bar and outdoor campfire overseeing ny

live the view and that i can bring my fur kids

we arrived around 10pm and couldn't have been more stunned by the view from the bar patio

, location ; room had no view worst in the building ; staff did not bother to ask for options ; gym ridiculously

gym was very equipped too

really low profile, best place to stay with your family and kids to scape the day-to-day life

breakfast included - a nice

breakfast was ok

and the breakfast needs more fresh fruit

the bathroom felt as if we were standing outside because of the draft coming in the window, the kids room was freezing

mandated vaccine passports to enter bar area

no clean up wipes for equipment in gym. not stocked. stationary bike needed recalibration.

addition to that a bag of trash was left in our room one day also, while we really did like the gym, the yoga mats are very worn out

staff, location, room, the breakfast bar all exceeded expectations.

good gym

clean rooms, great location, easy and early check in

we did'nt get to see the pool or rooftop but overall it was a great stay

no coffee available in rooms or lobby, gym treadmills didn’t work well

everything was great, pool was very small but many hotels don’t have one so this was an added

the pool hours were short 11-7. they didn’t have any ice machines which was kind of a shame.

breakfast both in room service and dining room was plentiful and well presented

food/room service

wonderful location and top breakfast, complete with views

the kids robe and toys are a beautiful touch

the central park view from the bar was splendid!

room service and every night notes with chocolate it was super

facilities and gym are

room service was served in take out containers

cleanliness, comfort, amenities, guest service, restaurant , gym and everything else exceeded our expectations

spa was perfect even for kids

decor, clean rooms, convenient to madison avenue, hotel were very accommodating with late check out

com does not appear to have access to their suites room service pricing and bar a bit expensive but generally good quality and staff are

practically a full bar in the room and the selection of treats was amazing

decor, staff and gym all classic and good

the bar is quite small so it is not always possible to find somewhere to sit.

staff are super friendly, great with the kids and it's in the perfect location - also the rooftop bar has one of my

room cleaning was sporadic. often room service

price of 2 cappuccinos for room service including service and tip was $48 - ridiculous

love location, bar and restaurant!

vegan options and limited vegetarian options in the restaurant and/or room service

nice gym facilities (though small)

the bar, cafe, and restaurant

there is a reason that out of every hotel on the planet, spa valmont chose the carlyle

the jazz bar was so crowded and popular we couldn't get in!

cover charge at the bar on weekends when jazz trip plays.

location for visiting kids, friendly staff, clean room

kabel tv is a lifesaver when travelling with tired kids and no room for playing in the hotel

small room for 1 adult and 2 kids and no room for luggage

so accommodating with an early check in

my kids love the place - so fancy

for late checkout they charged us over $300 each, breakfast for 2 adults and 2 kids was over $120

used glasses left on the table since day one, old bed blankets and covers for the second kids bed

art from oliver in the bar) there 3 small examples: laundry back late they forgot my morning call and the car i booked and confirmed was going to the

stayed in a 1 bedroom suite with our 2 kids

we arrived early and were able to get early check in

tiny thing: i used to love this hotel because it was dog friendly without a pet fee

i called to ask if there was a pet fee and was told no and they were dog friendly

staff worked with me on extra pet charges they used to not have and waived the pet fee.

i loved the on-site gym and amenities options

and the hotel has a gym

free wifi that worked well

the bed is so big and comfortable. have a good breakfast

t safe) and inconsistent

room service came each 2-3 days

wifi is fast and free

big rooms , great location and staff, room service and the food was good

very attentive staff. wonderful pool and spa area

food and room service assistance

very attentive staff. wonderful pool and spa area

gym, pool are great staff is making progress compared to previous

so great if you have a pet

wifi

st order from pricey restaurant), marijuana smell

there was room service available but it's just not the same as being able to make your own drink

room service available from serafina

the gym was closed

one staff member was very helpful in letting us have a late check out

location, the space of the room was good.. and the gym was very nice!

only issue was the wifi didn't work & the lifts could take quite some time depending on the time of day

location, large rooms and great facilities like laundry, gym and fridge and microwave which are hard to find in the

of the room & breakfast wasn't the best

the thing i like most is you can do the laundry on 35th floor and go down to 4th floor to have breakfast while waiting for your laundary to

kitchen set-up was great for eating in

very kids friendly

guests: bring your own body lotion, as the room only had shower gel, shampoo, conditioner, and bar soap

gym can only comfortably cope with four people in the weights area

trip that we had to pay an addition 50$ per night for the amenities (free drinks between 5pm-8pm, gym, wi-fi etc)

resident’s fee (eg resort fee) is $50 per person per night, regardless of whether you used the gym or happy hour etc

it includes things that i would never normally use (the gym - wifi (i bring my own secure wifi

gym and free breakfast

the bar is lovely also after a long day in the city, and the cafe is great to start the day

luggage storage when early check in was not available

00 fee for gym and other things i am not interested in

was in an great location for kids near central park

in bar was super friendly, made us laugh

the fourth floor bar was excellent with a great view of the city, warm, and comforting

excellent breakfast and the room was spacious and comfortable.

fit one adult, two small kids and 3 carry-ons

rented two rooms for me and my kids

was fine, kids liked the restaurant for lunch but needed more breakfast options, soda selection was limited

wise monkeys bar next door was handy

fridge or laundry or ice machines in premises a little let down but apart from that i had nothing else to

hotel says it has a gym, and it really doesn't

jeffrey, one of the doormen, and javier, the bar manager/tender, deserve huge kudos for their efforts, as well as the desk staff during our

our bags for us free of charge for the rest of the day after check out and also extended a free late check out up to 1pm

we loved the bar itself but totally dissatisfied with the quality of the drinks

storage bench on entryway was missing and choice of wines in private bar in living would have been better as i upgraded to 1 bed room suite

basic staff in mini bar should be there

to my room from the bar and restaurant that were not consumed by me or my wife

the staff was excellent. the room service was great. the property was very nice.

bar offers a great atmosphere and even better view of central park

gym was too small

the restaurant and roof top bar was great too

the bar corner could do with a bit more light. i was a bit too dim for me.

central location, walk distance to most attractions great bar and restaurant on the roof.

no pet fee (with the understanding you'd pay for any damage of course) and great dog bed, bowls and

the gym is very well stocked, and the meeting rooms are ideal

great breakfast, very comfortable and the great room with bar was wonderful.

poor internet wifi

the breakfast at the hotel`s restaurant was not good either, specially considering the price

we walked with our teenage kids to the natural history museum and then to the met

there is no restaurant, they do have a “secret” piano bar whit a limited menu but as it is a speakeasy bar it is 21+

i was with two kids for 6 nights and i will come again

excellent room clean nice stuff parking excellent breakfast close to everything

breakfast was amazing

indoor pool with a view was very nice and good for the kids.

breakfast was not included in the rate as booking

front desk staff was great as well as morning breakfast staff in the knave.

very nice jazz bar / performance

there is a very good jazz bar on the ground floor and the very famous burger joint

were clean, breakfast was delicious, the 320 bus picks up and drops off right beside the hotel for easy travels

the breakfast was a 5/10 the waffles were like i was eating bricks.

breakfast was good and the rooms were nice and clean

shane at the bar was amazing

breakfast is not good

new facilities and amazing gym.

location is great, as is the view. the gym is truly amazing.

our dirty laundry was thrown away by one of the maids

was leaking into the kids' room, was freezing and snowed into the room because of the crazy snowstorm

early check in

great

afternoon tea was a bit of a let-down, and limited bar areas.

would have loved to have a pool

breakfast in bed was amazing

of the holidays, the hotel booked their restaurant for the day, so we had to eat in the bar witch had a limited menu,

is very clean and comfortable with the added convenience of a refrigerator, they also have a nice bar and restaurant

were comments in booking that there is no coffe machine in the rooms however, if you call the room service, they are bringing you a coffee machine with enough coffe capsules which means you

gym was good, bathroom was great

the lobby had games for the kids

the staff were so helpful and friendly especially with our two kids!

there are fees that are charged daily, that you receive a credit for food and room service

champagne bar is such a lovely spot but has the worst service i ve received in a long time

didn t want room service

want lure 1800's to early 20th-century opulence with all the modern facilties such as seamless wifi continuity and large flat screen tvs etc

for $50) , however perhaps expected at a nice hotel

unless you have little kids

miss not having a drink at the hotel bar at night but after covid we will be able to enjoy that

included $25 to spend every day & free wifi, staff were friendly & efficient, nice &

we requested an early check in and late check out

expensive mini bar in room very expensive breakfast and internet is $15 a night for in room use

no real bar or lounge

would recommend the mini bar to have more options

only thing that we missed a bit was a bar or cafe in the lobby

had late flight back and the hotel permitted us the late check out without extra

tried to go to the restaurant to have a drink at the bar

no room service or restaurant in the hotel but understand because of the covid

parking is behind the hotel and if you don't see the sign, you'll drive right past it to the front

coin laundry available

free parking in a garage

and sheets in room for sleep sofa, no microwave in room, remote didn t work tv, don t provide laundry bags for dirty clothes

very nice suite with one king bed, 2 sofa beds in the living area, a large dining area, a kitchen area with microwave, mini fridge, and sink, 1

there were no kitchen items, even though our apartment had a kitchenette

breakfast

times square is a horrible place, but it is right next to hell's kitchen and central park so that is a great location

an in house catering/room service/ breakfast option would have

the rooftop bar is also very nice and convenient

bar on the second floor has a great back room for guest to hang out at along with two patios that

great location, clean and cozy rooms. good restaurant and bar on the hotel. good price for ny.

loved the coziness of the room, window views, and coffee in the mornings in a beautiful bar room on the second floor

the rooftop bar albeit expensive is worth a

we pay for a room and being out all day with kids and coming back to a non touched room is not good

my partner said the gym was great

3 $ for childs, you have to download the nj transit app to purchase the tickets,( on holidays, kids ride for free)

very early check in no problem, location close to a lot of stuff

pool and gym were clean and nice

they have free happy hours every day, has $20/day credit for laundry, and free bike rental

was friendly and we were able to get an early check in and luggage storage after we checked out

fun rooftop bar & restaurant

we had a great stay with our kids

a bunch of little delis and cafes around, great grocery store with a hot bar and a lot of takeout options

bartender was very rude, short, and gave me attitude when i asked what beers they had

with us because we went to an irish pub, recommended by your awesome staff, and the parents and kids were all happy

only morning, gym super small

machine or kettle in the room; shower and bath a bit dated; coffee in the bar is way overpriced; wifi did not work

no mini bar or room service.. but it s covid time.

the gym is usable

arrived late at night and there was always someone to greet us

lux), they upgraded us, we received the room

room was good size and bed comfy. fold out sofa was comfy for kids too. bathroom good size.

was not able to hook up with wifi.

have preferential treatment on reservations in the hotel restaurants- it was very crowded and room service took over an

no spa no coffee machine in the room. a little disappointed by the service.

the fitness room is well maintained with the best quality equipment

restaurant and bar were very pleasant and not overcrowded or noisy

i liked the linens and the room service was very good

location was great and breakfast room service was great

very spacious rooms, friendly staff, cheerful decor, good gym, excellent amenities

the waiter in the bar had good menu suggestions

travel to nyc frequently for work and the room service prices here are a bit shocking compared to other similar hotels

even the room service was a good experience

no room service - but i suppose some of the rooms are too small to do much in anyway

add option to include breakfast at a little extra charge.

location close to everything; restaurants, a great bar and broadway theater all within a door or 2 away

breakfast buffet at the adjoining restaurant was atrocious

breakfast not included

the breakfast could have been better.

perfect room and breakfast

no crowd on the fitness room, which was only reason traffic to laundry room was tolerable

fitness centre was

breakfast was very good

long lines at check in & breakfast

the service at the bar was amazing and the room was cleaned and bed changed daily which was amazing

the breakfast seems to need improvement.

did not like the fact your renovating your bar and dining room when i payed to have breakfast and their was no facilities available

always given enough toilet paper, not super accessible for lyft/cabs to find, no restaurant or bar on site, long lines to check in/out or to address

the reason is that the gym and the hallway were both cool with working air conditioning, while our room was like a sauna

the small gym had one stepper, which was out of order

terrific gym

small gym for use, and outdoor seating

the room was cozy and the bathroom was nice. i loved the spa and gym area.

many thanks for early check in and late check out

gym (very well equipped) and swimming pool with amazing views of city

the gym, spa and pool are exceptional

nice pool and

amazing spa , pool and staff great food. luxury vacation and hotel

bar closed and no bike in gym will

there …sheena, lorenzo, lyle, professional and helpful staff…filtered water available in gym for your refillable bottles …superb location for bway shows

the hotel restaurant and bar were convenient

nice gym

good gym and overall experience

grand salon and le bar are amazing.

nothing was too much trouble and the bar and grand salon for dining were fabulous.

hotel with good service except the bartender in the bar

we really enjoyed spending time in the bar which served a great selection of drinks

check in wifi room size interior design the lobby the toiletries almost everything