i like location, pool,

the laundry was expensive and coin only

television can t connect to wifi. we can t use netflix and youtube :

they let us do a late check out

the parking space is to small.

reastaurent and the bar is close by

you get 15% off at the bar that’s attached to the hotel

the attached bar has excellent food, service, live music , big screen tvs and even monday karaoke

we didn't mind the slight music from the bar downstairs, but we were the furthest room so i could understand why others might complain about

myself out of room after reception hours but helpful bar staff were able to assist me in getting back into room

wish the spa would have been up and running

to check in online very friendly staff accommodated a late check out very short drive to silvertip golf

the lounge area and bar were great to hang out - they have happy hour

convenient location, free parking, good bar food and drinks, comfortable room

is no conference room to hang out beside the lobby pool and spa was still under

location newer hotel supportive staff loved my stay kids had lots of fun heated underground parking

wifi is actually terrible

there was a light breakfast bar in the morning

the gym was too small and it was much too expensive for what was offered

restaurant and bar were closed.

hotel posts green signs with regards to laundry, etc, and yet uses a style of room coffee maker that generates a lot of waste

we love the location and clean pool the kids enjoyed it so much!ud83dude0a

staff were accommodating and arranged for an early check in for our stay

the room service was amazing

need to go out of the hotel lobby if you want to go to the pool

from 8am to 8pm which meant we could not enjoy our room in the day and was a challenge to get the kids to bed with the constant drilling/ demolition

hot tub and pool could use upgrading. jet switch for hot tub would be nice

the pool was small and the kids were disappointed with our stay there.

pool wasn’t open yet when other hotels pools were open.

spa services were great with exceptional customer service and professionalism

resort is so pet friendly - such a nice change

also there should be some indoor fun too like a pool or small coffee shop

location & no swimming pool

wish it had a pool.

well equipped cookware and kitchen with everything you will need

hour room service helps with jetlagged children, indoor pool open until 10pm for kids and 11pm for adults and a 24 hour gym

option quite limited: room service or lounge only

pool is slightly cold

bad wifi. chicken wings arrived with one half eaten

internet wifi didn't work at all in the rooms

guest house room that my kids stayed in was not what we expected for a fairmont property

great staff and room service

the scenery is stunning including the golf course area where the bow river runs

example: you can t use the pool, the gym, can t eat in restaurants

the phones in the room were very staticky and finicky when ordering room service, but staff always made up for it

everything else! all of our kids stated that it was a 70 stars hotel!!

laundry facilities not working. rundown property which needs attention.

dirty floors in the pool changing room

the water park and hot tub. views amazing.

very quiet and comfortable. loved having an open fire. the spa and pools are s lovely option.

i thought the pet fee of $25 / night was excessive for a small non-shedding dog

we unfortunately missed out on the pet perks of the room that they offer with pet stays (dog beds, bowls, and a toy) - however, after

were charged the pet fee but never given the dog bed, blanket, bowls, doggie etc that was supposed to be included in

a night pet fee seems pricy but seems to be the standard in most places

cozy comfortable apartments with everything you need. well equipped kitchen. lived the fireplace

the staff went above and beyond with dog treats, toy and dog bed provided on check in to make our pet feel at home

the room service wasn't good, the beds weren't made, towels weren't replaced

big and comfortable beds, clean bathroom, and wifi worked

outdoor pool was closed.

laundry room, yet, they say, but we stayed there for a week and laundry was much needed

staff, free parking, restaurant, rooftop hot pool, small touches and beautiful room with a balcony was all 10/10

the pool area with fireplaces with view on the mountains

the hot pool was amazing, and there was also a sauna and a gym.

and early check in on one of our rooms

hot pool is awesome

room stinks and doesn't have steam bath or pool and laundry as well

the english man working at the bar was not friendly and we ended up going elsewhere for drinks

breakfast was ok. fire in the bar was nice

very geared toward the traveller who appreciates a nice lobby bar and social setting

outdoor patio and pool was v relaxed

the staff was laid back, chill, and unlike most hotels the breakfast here was amazing

right in town, very clean and friendly staff. spa outdoor is a plus.

late check in was fine with staff

interiors were classic and the kitchen was well equipped with all the utensils

the breakfast had everything we needed and though it was often busy (christmas holidays) we could

a couple days prior to confirm both the reservation and the fact that we are paying the extra pet fee

the value for money. late check out!

requested late check out and it was granted

the bar service was so slow we left otherwise we have no complaints it was amazing

parking should be for vans and cars only

they take a lot of school groups, so lots of kids running

room service, nice spa, pool area, spacious with real fireplace hall and reception area

the kids were super disappointed

i wish they have paid laundry, after 12 days camping we had load of clothes need to be washed.

no coin laundry. a little bit pricy

the pool and spa were a real bonus after hiking

such friendly staff ! plus a great pool and a fabulous breakfast !

poor and hot tub were out of order but we were able to use the spa at the hotel next door with no trouble

they were able to accommodate our early check in.

free wifi, free parking, overall amazing experience

gym was small, hot and had no treadmill

didn t see any sign of room service in our room over our 2

laundry facility poorly maintained

park at banff is a big plus, also the hot breakfast does provide good energy for daily

the jacuzzi and pool were wonderful as well

the breakfast was lovely, bed was comfy, updated room, kids loved the pool.

pool available

lots of loud kids and i was there on a mother-daughter trip with my mom

little touches like a firepit, hot tub and laundry

had no kettle to make a cup of tea, and no laundry on the property, had to go next door to the hotel there

strong laundry soap gave me an allergic reaction

was very kind and accommodating when we asked him whether we could park our trailer near your property

enough parking, had to park 2 blocks away

my daughter was looking forward to the gym. the bikes were broken.

outside noise from kids skateboarding continued most of the night

convenient in town location with private parking and continental breakfast.

no pool for kids to swim , fitness room was terrible

asked for late check out, the staff said yes for 1pm. but they checked us out at exactly 11am.

the hot pool and jacuzzi were great

the rooms were so well maintained and the breakfast was amazing!

ground floor room was awesome to access the pool and amenities

i liked the outdoor pool/sauna area

no fitness room,extra chair in room felt cramped, breakfast o ly for 2 even if you had kids.

staff, ski gear storage, close to the town center, very close to the ski big 3's free shuttle stop (like, for a walk of 15

the restaurant, bar and coffee shop are all good value and served excellent food

having guest laundry facilities especially when travelling with family

lack of pool and not a great hot tub.

would like to see a pool besides a hot tub and sauna.

we had a large pickup and parking was a bit tight

cute little cabin to stay in.... parking a little tight, but manageable.

we were also able to hike johnston canyon any time of day without having to worry about parking

don't need to worry about parking if you are staying here

parking for cabin #28 was tight for our subaru,

350+ cad/night, wifi and a microwave should be included

wifi, cramped room considering the location of the bed

the restaurant was exquisite dinner was excellent and breakfast bar included well stocked with a good variety

no wifi

have appreciated wifi but understand it's tricky - we couldn't get cellphone reception there even