very clean, great breakfast and friendly staff

clean and comfortable. good breakfast.

went the extra mile helping us with money exchange, ride to the airport and cooked a delicious breakfast

also, the check in and check out procedures were surprisingly slow, there is no 24/7 room service

imming pool, gym,l, restaurant

the pool is in regular condition and the cardio machines in the gym need maintenance

dish soap and a sponge would be nice in the kitchen to wash and reuse dishes

pool, jacuzzi, restaurant, breakfast, location, and our family room was spacious and

rooftop pool, safe, clean, staff very accommodating

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

great place for kids to run and play

please provide coffee and tea facilities outside of the breakfast time.

great place for kids to run and play

the rooms are very nice and clean and the breakfast is in a lovely little courtyard and very delicious

it is next to the laundry, so the noise is constant

so close to the airport, the staff were gorgeous, free breakfast in the morning.

staff was super nice and they allowed us both early check in and late check out at no extra charge

most importantly however is knowing that all money goes to their ngo supporting local kids to get an education

a sound of a laundry next door.

the staff is super sweet and helpful with arranging outside services like laundry, drivers, etc

the staff had kids at the schools and were well-informed about the impact the hotel was making

the beds are a killer for your back, the rooms insolation inexistent, we spent 8 hours with out wifi and tv, tv does not work and only in spanish if you are lucky, i was locked in my room for one

best part of my stay was the fast wifi, the rest was just ok

had good wifi

look & feel - room was really spacious - excellent hot water & shower pressure - restaurant & bar were

my kids loved the pool

the buffet breakfast was amazing with a lot of guatemalan gastronomy treats

the museums and the restaurant and bar and pool

especially with kids

good wifi, hot shower, and very comfortable big rooms

wifi signal in the last room at the end of the corridor

internet in my room didn t work, i had to stand by the door to catch wifi

wifi in the rooms was poor

great wifi

while we didn't really use it, having a kitchen would be a bonus for anyone who did

kitchen had everything we needed for preparing meals, and the living space was very comfortable for

our 'room' was a two-story private apartment, with a full living room and kitchen in addition to the bathroom and two bedrooms

full kitchen and washer dryer. they arranged transfer from the airport.

plus, it's got parking inside the property

a swimming pool would have been nice

it was great being able to use the pool at their sister hotel too

rooftop terrace is amazing spot to drink fabulous mojito’s or sangria expertly made by the bar and gaze at the volcanoes super comfy bed and pillows

convenient location, lots of small areas to sit down and chat, great breakfast too

breakfast area was nice

in each room day staff were nice & spoke english good location, a few blocks from the main park wifi was mostly good - not lightning fast, but i didn't have problems with doing zoom

another big plus was the free breakfast

good wifi

loved the spa tub

size, shower was excellent, coffee machine ready to use every day, staff was kind and helpful, breakfast was delicious

laundry service was poor

their laundry service is great and fairly priced

we could store our luggage and they could help us with our laundry very quick

the annex's pool is private and lovely

the space was clean and they provided enough towels, lounging areas and inflatables for the kids

restaurant is good and breakfast buffet is generous and varied

gym is very small and no ac

kids activities with a loud mike next to the pool people of a wedding running around while we were

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

the wifi was weak - we could scroll the web most days but not take video calls

wifi sucked

wifi works in the room

limited facilities like no spa or pool, bathroom could have been a bit more spacious

a 5am start), and their laundry service was quick and could be done overnight

wifi didn t work so well in my room

good wifi

room service is excellent

after long travels and unreliable wifi all over belize and guatemala i booked with el carmen and had a great meeting with my clients

and friendliness of staff, bar with live music attached so if you want a quiet place choose another spot during the weekend

i emailed before checking if we could have breakfast at 7am because we were climbing acatenango at 7

there's a restaurant and a bar at the hostel

close to a bar (party hostel) so thursday, friday and saturday it's party until 0300

the “continental” breakfast isn’t continental by american means (in usa a continental breekfast is an included

the pool with views over the vulcano was a great addition

laundry service good

also, their laundry service was fast and did a good job for a fair price

the pool was clean and my kids enjoyed it very much

the shower pressure, hot water yes, but no pressure, makes it difficult to shower, specially with kids

very good breakfast

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for partys like the salsa night without asking,

good breakfast included with a great view of the volcano

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

we didn't need a kitchen except the fridge, but it was fine

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

asked the sheets to be changed and they gave us a new one with even more stains laundry service really expensive showers need to be improved as water goes

the kitchen was excellent and very handy, and the rooftop garden was beautiful with amazing views

very pleasant and helpful staff i did not know there was a kitchen.

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

very helpful stuff and the convenient spot, the useful extra services like laundry and the nice breakfast

the breakfast is good and the coffee is wonderful as well

friendly and very helpful stuff and the convenient spot, the useful extra services like laundry and the nice breakfast

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

they have laundry service

location, strong wifi, hot shower

laundry service was reasonable price

caused some issues with hot water, no wifi and most of the last day in the dark

wifi worked well in our room next the the kitchen

the complimentary breakfast was fine but minimal given the cost of the room

dinners and breakfast were delightful, and the service was personalized and attentive

included breakfast was not as great - you’d have to order a la carte options for additional cost

only complaint if i have to have one was the breakfast isn’t good