ancient and historical facility, swimming pool, spa, museums, the ambiance and exceptional breakfast buffet

i did not use the spa but it also has one

we arrived late in gc and drove to the hotel, a bit challenging to find the hotel and parking the dark, but the staff was very helpful

especially with kids

was clean and the food was delicious and there was a variety of items to complement the breakfast/lunch

good wifi, hot shower, and very comfortable big rooms

wifi is basically nonexistent

internet in my room didn t work, i had to stand by the door to catch wifi

wifi signal in the last room at the end of the corridor

om 23 if i remember well)

we could store our luggage and they could help us with our laundry very quick

laundry service was poor

their laundry service is great and fairly priced

life the who,e concept, helping schools, helping kids

a sound of a laundry next door.

great food and bar here too

the staff had kids at the schools and were well-informed about the impact the hotel was making

most importantly however is knowing that all money goes to their ngo supporting local kids to get an education

no breakfast buffet and have to knock every time to go in to the hotel

the spa bath was nice

breakfast was excellent but you have to place an order for it 15 minutes before you want to eat

wifi was temperamental, didn t always work. wish price was a bit less.

they were extremely accommodating allowing me to check in early after coming back filthy from an overnight volcano hike

are a few bars located next to hotel which share a wall near the pool so it can be loud in the evening

excellent location, nice room, secure, helpful staff, nice pool

has a swimming pool and sauna

also, their laundry service was fast and did a good job for a fair price

the kids were very comfortable

had a great big tv in the room but it struggled with the wifi connection breakfast was very basic nothing to get excited about

the “continental” breakfast isn’t continental by american means (in usa a continental breekfast is an included

great drinks and beer selection, great breakfast, incredibly helpful staff, a cute little terrace, and absolutely great live music in a

i emailed before checking if we could have breakfast at 7am because we were climbing acatenango at 7

there's a restaurant and a bar at the hostel

wifi could ve had stronger connection.

the bad wifi.

2) there's no working wifi

we had wifi as well

the restaurant and bar for being a tourist area closes too early and there is no warning or signs that gives you the

the resto and bar stay open till 11p

room far from wifi

the bar is very noisy from 8 to 9pm

there was loud music from a nearby bar until 12

wifi. variable. dropped al 3 of my devices frequently.

poor wifi

the second one didn t have a good wifi connection and i found two roaches on the room

wifi worked quite well :)

working wifi

had good wifi

the beds are a killer for your back, the rooms insolation inexistent, we spent 8 hours with out wifi and tv, tv does not work and only in spanish if you are lucky, i was locked in my room for one

best part of my stay was the fast wifi, the rest was just ok

the wifi was weak - we could scroll the web most days but not take video calls

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

i liked the spa tub and the security of the place. it was also very quiet and clean.

limited facilities like no spa or pool, bathroom could have been a bit more spacious

large kids playground

preferred a room close to the pool and didn't know how to request it

water in our room every day; delicious meals onsite; gym with free weights, machines & cardio equipment; central location for exploring antigua;

parking was far

great pool. the staff is friendly. the rooms are very clean. the wifi is good.

the laundry service is high recommendable

location, strong wifi, hot shower

they have laundry service

caused some issues with hot water, no wifi and most of the last day in the dark

cheap laundry, it was actually cheaper than nearby laundry places

we didn't need a kitchen except the fridge, but it was fine

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

personal, my room was next to the laundry room and the stuff woke me up very early (they were talking and make so much

first room i was assigned was in a dark corner next to the laundry room

there is a shared kitchen you can make some oatmeal or instant coffee

good breakfast included with a great view of the volcano

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for partys like the salsa night without asking,

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

very good breakfast

breakfast area was nice

it’s a complex for weddings or celebrations where the family could stay, they don’t have pool or nice restaurants, they send you to porta hotel to use pool restaurants and it’s cheaper

breakfast was not included

i loved the rooftop terrace bar and the wonderful seating area for meals

it was great being able to use the pool at their sister hotel too

there is parking available

kitchen fully equipped

it was fairly spacious and very quiet. there s plenty of parking for those with vehicles.

the kitchen was well stocked with the basic equipment for cooking, though we mainly used it for making

full kitchen and washer dryer. they arranged transfer from the airport.

to be expected - the issue we had was being in room 7 which was right next to the check in and bar and wasn’t highlighted when we booked the room, it’s quite a noisy area until around 11pm

the breakfast was tasty and the rooftop bar was excellent

the walls were thin and you could hear people outside very clearly, as well as the noise from the bar downstairs

staff and owner were fantastic and so was the location and breakfast

room was the last one available so near the front and the noise of the bar, the street, and neighboring dogs

also they charge 40q a lb for laundry which was literally outrageous

friendly and very helpful stuff and the convenient spot, the useful extra services like laundry and the nice breakfast

also positiv is, the terasse, the good coffee, breakfast and smoothie

they also offer meals, laundry service, and airport shuttle although all three are extra cost

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

wifi is decent if you want to work and there is a restaurant at the front of the property which

great hotel, good location and cheap laundry service !

appreciated the early check in (free) as well

they offer a laundry service, and have complimentary tea and coffee for most of the day

they also offer a laundry service which was quick and well priced

laundry for a reasonable price

fair price. good and speedy laundry.

room service is excellent

wifi didn t work so well in my room

a 5am start), and their laundry service was quick and could be done overnight

after long travels and unreliable wifi all over belize and guatemala i booked with el carmen and had a great meeting with my clients

the way the bill was itemized to reflect food charge

the place it’s beautiful, clean and the breakfast was delicious

laundry is located just 1 minute from hotel

good location, breakfast was delicious, clean

the roofterrace was amazing. very good breakfast. the staff is very friendly.

new trendy hotel in the heart of antigua - staff v friendly - nice breakfast with absolutely superb views on the

the pool was too small

re like a paddling pool for children), wifi did not reach bedrooms which is very annoying

very nice room, good location, good breakfast and free parking

the staff, beautiful room overlooking the garden and the included cooked breakfast.

hotel, friendly staff, excellent breakfast, good location- just a few blocks from the cathedral and very close to the artisan market