no breakfast or coffee due to covid 19 precautions

also used the guest laundry which was great

also a small but nice gym with great views

the gym was clean and well maintained

breakfast

breakfast good my kids love it housekeepers are friendly

they do have free continental breakfast

good place to eat nearby barbecue place behind hotel is awesome nice little dive bar opposite side and jack london square

has only one thing going for it - location - next to jack london square - where there is a great bar / eatery attached to a bowling alley

breakfast...no eggs.

better support system for door dash drop off since room service is closed during covid.

no room service.

there wasn t a 24hr restaurant or room service

gym is amazing staff is amazing houskeeping claudia and front desk lupe

it wasn t a pool like it said

breakfast and comfortable beds

the breakfast and the comfy bed

near transit, hot breakfast, comfortable bed.

great location, great breakfast, fridge, micro & gym & ac, a+ (cel reception bad)the place doesn't seem old & looks good but definitely needs deep

gym…clean room….quiet…friendly staff…

decent breakfast included

rooms are very small. fitness center tiny with 3 machines crammed together.

fitness center was terribly small with just three machines

paid for early check in and they had the room ready. breakfast was decent.

staff was alright. it had a fitness center.

loved the well-appointed kitchen

my room (king suite) was equipped with a full kitchen including a full size of refrigerator and the king bed was firm and very comfortable

the gym had everything we needed for a quick workout

excellent gym which everyone could use freely

not have the breakfast; there was no restaurant in the facility

and our little dog - they gave us dog treats and poop bags as we checked in (note there is a $50 pet fee and $60 valet fee which seems to be typical for this neighborhood)

new, clean, quiet, safe, great breakfast

clean, friendly staff, great breakfast

the continental breakfast was the usual

is nice and quiet and breakfast was the best

size of the pool

i have done plumbing work in swimming pool equipment rooms with nowhere near

the only negative comment i have is the pool wasn't clean

the swimming pool was almost empty and full of debris

want the pool to be a hot tub and not a unheated swimming pool

no room service. phone in room didnt work.

i enjoyed my stay, and i was happy to have breakfast delivered to my room

breakfast was kinda expensive, the room was a little small

also rooftop bar is misleading as it's not technically in the hotel and was only on the 2nd floor

breakfast i ordered on march 15th was simply awful

i never had an issue finding parking on the property

not enough parking

easy and late check in and the parking inside.

parking ok

no complimentary breakfast. no full kitchen rooms.

the first room smelled like a kids, gym locker

my son had children to socialize with in the pool

my kids loved our stay, especially the indoor hot tub and pool

only complaint is our room didn’t have a microwave and the shower floor was slippery for the kids

living area, comfy bed, kitchen has all we need though not used this time, breakfast decent, nice gym we didn’t use this time, apples at reception for night snacking, everything we need,

very clean kitchen area is well equiped. beds are comfortable and it is really clean.

breakfast there is a joke, just terrible

could've had a little more variety witht he breakfast options

clean, good central ac, good breakfast options, always had fresh coffee in the lobby.

the swimming pool needs to be bigger and in a better location.

the swimming pool

the staff is lovely, the breakfast is great and free, the hotel staff is accessible

the breakfast was good

the breakfast is a full breakfast & very tasty

room smelled , no clean hand towels , no thrash baskets , no bags for laundry , bed was uncomfortable, bed or room wasn’t made after being gone for the

it’s our home away from home. dog-friendly. kitchen with kitchen ware. couldn’t ask for more

really did like their kitchen and the kitchen equipment

amenities include free grab and go breakfast, free parking, coin operated laundry room and pet friendly

don’t have breakfast!

lattes on the property, and a menu not really set up for kids or even teens

comfy bed, nice pool

hotel's beautiful old architecture and great pool/workout facility is a unique match

modern bathroom updates, comfortable bed, incredible gym and facilities, friendly staff.

had lunch it was so good the gym was fantastic

small gym

we wanted to order late night room service but apparently there wasn t anybody on the shift.

we requested an early check in and was well accommodated upon are early arrival thank you

the gym is small but has good quality equipment and a tv

bar in lobby is lively and charming

the gym was very small, but i didn't come to work out.

the bar was not open, could not get a mimosa

very pleasant staff and the lobby bar was very fun and comfortable.

the property is nice and well maintained, the bar is good

staff a bit lost at times and gym very basic

i liked the gym too

breakfast was okay

great property and you get access to the gym next door.

loved the breakfast:great selection of tasty pastry, fresh fruit and juice and very good coffee

pool and gym access at the ymca

we had a blast and the kids loved staying here

you happen to get a room on the 11th floor, take note that the rooftop bar and restaurant is the next floor up

i requested a late check out (paid a little more which was ok) and everything went so smooth

the fact that you dont provide laundry service was a big issue

free breakfast down by the lobby and there is a bar as well

secondly, you need to pay if you want high speed wifi, didn t realise hotels did that anymore

a gym would be nice

had to call room service for ice

directly across from the ferry building, walk the entire embarcadero

nightly urban oasis fee of $25 usd didn t seem fair for the value of wifi and access to the ymca embarcardero

it seems that it charges for that which wifi should be included in the facility

wifi was very bad and construction work was done in the next room causing quite a bit of noise.

good internet as well, along with a serviceable bar and a good breakfast buffet

breakfast is not included if you choose the breakfast package

the area of hotel was clean and we felt safe with our kids

pillows could be better outrageous service charges for room service

gym was well equipped

love everything maybe the only thing i d like to see is a pool and a peleton in the gym

the room service and restaurant meals are also very good and moderately priced

location superb gym super clean great room with amazing entertainment program free of

the price for a 4.5 star. the bar was nice, watched sports had a good drink and awesome food

staff, early check in

staff have always been great with early check in and providing a room with a view

accomadated us for 2 beds, high floor and late check out

location staff room design amenities gym

they have been so accommodating in all our requests including changing layout for our kids sleeping, holding our packages for us in between our two stays, printing our paperwork and

breakfast service should start earlier, considering jet-lagged passengers

gym is good but limited work put space for free weights exercises

poor natural light on the restaurant/ breakfast room

there is no food and beverage restaurants open. only room service available

pets stay free

had everything we needed, value was good for the booking, and no pet fee was an amazing bonus

was amazing especially no pet fees

afternoon to monday early in the morning, room size, staff, complimentary coffee and water, tv, wifi

early check in appreciated

regis staff and a very very noisy experience in the bar area due to the protests outside

no room service, very loud noise and no bespoke orders during the breakfast

room service was overall very nice, service was excellent, however i wish there were some

i look forward to when the spa will be accessible for guests to enjoy

there is a bar in the lobby which seems to be an ideal place for social events

very clean and well kept hotel with beautiful bar and lounge area

advertised with a spa but disnt have one on site

early check in much appreciated

pool, breakfast, gym

they were very nice about letting us do early check in

love the decor and slightly quirky environment. will be great when the rooftop bar opens.

i really liked the gym, which was good size with several machines and lots of windows

great food & drinks at the rooftop bar, and the hotel gives you a $30 credit for the rooftop bar each day due to some tax fee you have

of noise bleed from rooftop bar and no full length mirror

check in and late check out it was perfect roof top was beautiful scene from the room was

the staff were very helpful with early check in. much appreciated.

24h gym was well-equipped

the bar service in the hotel lobby was expensive and poor.

great helpful staff. early check in was brilliant as we d travelled from sydney.

super friendly staff, especially nice and patient with kids

excellent location and service great gym downstairs

it shares with a gym club and that is what it feels like

pool. awful pool in equinox gym that was not heated and a lap pool.

did not like the restrictions for not using the swiming pool with my kids i did not like not having a breakfast open buffet i did not like changing elevators (one

the pool is located in the health club & under 15s we’re not allowed which was an issue for our kids as booked a hotel with a pool specifically, and this wasn’t

late check out was also easily available

location was great , many places at a walking distance! clean rooms and amazing roof top bar !

just needed a night to stay after my kids' activities

of room service; however, totally understandable due to covid restrictions

gym facilities were exceptional

very nice pool/spa/gym

didn't like that everything was so expensive and that i couldn't smoke in my room i'm at the pool close so early at

om the front desk, to the bar to room service)

kids liked the option of a pool

the cleanest of the place and room is so roomy the pool and the gym are nice and clean

very clean and updated room. bar and restaurant were great. location was perfect.

the hotel is modern, clean and has excellent facilties such as the bar and restaurant

mini bar very expensive but they always are.

free breakfast and late check out

the gym is well maintained and open 24/7

location and cleanliness modern. price and no pet fee were huge great deal.

the little extras-the grab and go breakfast, the refillable water bottle, that they have a gym in sf, the voucher for a snack from their convenience section, the wine hour, the fortune

breakfast can be improved

rooms are very small, as is the gym

comfortable beds, and hotel offers complimentary continental breakfast and happy hour

no room service and very expensive overnight parking

the service was wonderful, they accommodated an early check in and a late checkout to match our flight schedules

the gym was under construction which i can not remember was mentioned

& 8 years old) and we spent 3 nights during new years eve

with two young kids and a lot