the breakfast was good and the pool was amazing

location, very nice pool and facilities, big room and comfy bed

outdoors by the swimming pool

clean pool

rooms were clean, cosy, plenty of space, also a great pool, it’s away from tourist areas, quiet, tranquil

beach was nice for kids to play in sand they had a

the wifi does not work reliably, and not at all when the weather is cloudy

bar and restaurant staff was friendly and accommodating as well

really comfortable, quiet and safe with bar within a few minutes for food/drinks anytime-about 15 mins walk to town on bicycles to rent

kids loved the 'buena vida' restaurant

property has an on-site restaurant and bar

secure parking

strong wifi conection

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it has free parking and a lot of interesting things like the cenote, iguanas here and there, and jungle

room service never picked up the phone, restaurants not open when we checked in mid afternoon for a

sugar free mixers for all the cocktails were horrible, food was okay, gym was okay, kids club was weird - we weren t allowed to look at the facilities before leaving our child there

we order room service which was and we sat down at three different restaurants to eat

you also are able to enjoy breakfast a la cart at the oceana restaurant which is outdoors and it is delicious

more things for kids entertainment. shows

the pools were clean and loved getting upgraded to the adults only section of the resort

with a la carte restaurants, the resort is big enough to never filling overcrowding at the pool or beach

they had a great kids program

snack bar was my favorite place

and there is also a small bar where you can get any drinks that you want

downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone instead of paying attention, which

of kids friendly entertainment, kids everywhere

downside was that the lifeguard at the kids’ water park spent most of the time watching videos on her phone instead of paying attention,

too many kids.

if you have young kids, they'd probably love the free water park

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

pizza arrived it was the incorrect order, extremely small in size more so should have been in the kids menu & the cost was $38 aud

good food althrough out the trip but the breakfast buffey definitely stood out

but the coffee could definitely be better for breakfast, it s a little weak and bitter

room service was slow

on the strip the gates were open and while other colored bands were not served at our bar or pool they did pass through quite a bit and on occasion occupy chairs that were set aside for

request room service and it took 2 hours almost and breakfast was cold already, one time request rice and

had a swim up pool room)

the theme parks are great for all ages from small children to adults and our experience at queuing for most popular attractions was max 40 minutes

our two children in the first one, and our friends stayed in the other one, which was only for adults

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

at one point inside the resort, i remember sitting in the viapy bar and thinking, there wasn't one place i sat or looked at in this resort where the whole scene

i will say the bathroom in the gym was a little tart smelling but other than that the food was the best ive had ever

room service wants to charge for wine, which is obnoxious especially when you can just walk to a bar and get some

shuttle pick up wasted a lot of our time waiting on us and others

cluded shuttle goes only from cancun airport) to get you there

our kids loved the big pool with the fountain and it was all well equipped with chairs and umbrellas etc

experience, great people work here, breakfast amazing, internet is good, location is perfect

and if youu dont feel like going anywhere, stay at the amazing pool area

breakfast was not great, only a couple of options which were not great either

nice resort like hotel sith good pool and a small pool indoors

good breakfast

the hot buffet breakfast provided was good too

in bathroom, leaky shower drain install that sent water under our laminated-wood flooring in our kitchen/entrance (room 250; we never told them because we would have changed hotels rather than

big and clean rooms, good breakfast

our room had full kitchen

difficult to impossible to get wifi in the bedroom.

the pool and internet/wifi slow and drops a lot

we booked one night more, the host was very helpful and very kind, thank you, the pool is great, wifi strong, clean, and very

lastly, i believe the pool should be a no smoking area ud83dudead one time, i had to go yo my room cause a guy was there

good wifi for working remotely

the location was prime, the breakfast fruits eggs pancakes meats and specially the lunch burgers, nachos and tacos-wow

breakfast was delicious

breakfast and lunch were great

breakfast was absolutely sublime, served on the terrace with a stunning view

you need to buy something, also there are several cafes just next to the hotel where you can have breakfast or lunch, they are inexpensive and super good

tiny swimming pool, didnt look welcoming

rooms, lovely pool, close to everything, walking distance from beach, ferry to cozumel and several nice places to

i enjoyed the clean pool for cooling down, and the 7 min walk to playa del carmen beach

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings

swimming pool might be a bit cleaner. rooms are not perfectly isolated from the hall.