carmen at the pool was fantastic and took such great care of our group

the staff seemed to add up my tab at the bar and restaurant incorrectly and accidentally overcharge me

the lodge (where you find the open restaurant, a bar and several sofa/armchairs where you can get wifi and work) is beautiful and is a few meters

the pool area with a bar and a floodlit at night, jungle view platform was superb

cute, very clean rooms with modern facilities and a great bar and restaurant

a mini bar with small fridge will be a great bouns

the pool is worth its weight in gold after walking and climbing the ruins all day

i complained at the front desk, i found out that some of the people were children of the staff -- kids at 2 a

kids loved the pool and games room

right in national park. walking distance to all ruins. restaurant and bar on site.

wifi in rooms, but the restaurant area mostly works

across the parking lot for tikal national park

perfectly located to visit the ruins, parking good as was the road in

staff not nice, food is disgusting price are high located on a parking lot

loved the bar and happy hour

you can have a dip in the pool or lay down on the sunbeds and the staff can help you with everything from guided tours into

staff, great pool, great food (try steak

location to national park, pool was great and friendly staff.

beautiful garden and pool area

access to park, extremely friendly staff throughout, great pool!

garden restaurant and bar area like a sort of tropical forest bathing

it was really handy having the restaurant and bar on site, and as it closes by 10 you could get an early night without any noise

wifi reception was patchy for me.

we didn't have wifi at our house, but that is just a small detail.

wifi didn t work 100% in our room

wifi didn t reach our room.

strong wifi

private parking was a bonus. staff were very helpful and efficient.

the secure parking for our car was a plus

very nice stsff and free purified water station, and secure parking

beds, patio, good shower, onsite parking, very good working aircon.

very helpful staff. i was very pleasantly surprised at how well the wifi worked.

was very friendly and helpful, room was clean and very comfortable, off-street parking, and the room rate was very reasonable

very friendly host, private parking inside the facility. looks brand new. 50 m from the lagoon

location, beautiful large rooms, great price/value, parking in a safe place, owner helps organize many things, super starting point to go to tikal

deep gravel parking lot that made it impossible for my motorcycle and resulted in it falling over

the room was super comfortable, and the food for dinner and breakfast delicious

breakfast and dinner included in the room rate is such a good idea as even though they are some

the food is great, the laundry service is cheap, and the showers have good water pressure and plenty of heat

the pool needs some care as it looked like a stagnant mosquito-breeding ground and did not look usable

our room was simple but comfortable and the wifi worked well

good secure parking

wifi didn t work in my room. the kitchen needs some cleaning ud83dude05

no wifi, no hot water, dirty

no wifi

day while we were at breakfast, we were watching monkeys swing from tree to tree in the rainforest that is on the hotel

if you are leaving early to go to tikal, they pack small breakfast boxes to go

the swimming pool was great after a nice walk at the lake at dawn

things i liked about the hotel was the beds were comfortable to sleep in, the pool was clean, and the lake was a perfect place to relax and enjoy the sound of the exotics birds

breakfast was very good

you can go see monkeys, swim on the pool, kayak, bike on the property

the standard breakfast is a bit mean - in this category of hotel i don't expect fruit and bacon to be extras

the staff where excellent, rooms spacious and very comfortable, a great gym for a small hotel and just a nice place to chill

we enjoyed breakfast and dinner at the hotel which was all delicious with beautiful views

but this was not really an issue because they let us use the spa pool instead for free, plus there is the hot tub in the

beautiful views of the water, a pool, restaurant and bar and beautiful walking trails around the

atch out for crocodiles) staff helpful and friendly ( and spoke good english which helped) the kids loved the

i also likes the little bar of soap that they provided

is spectacular, the food is very good, the location is extremely beautiful, pool is a little too warm, but very nice, love the

the shower water to be lukewarm, make sure that you do the laundry somewhere else as the prices are high, and communicate with the hotel about your arrival

unfortunately the staff lost a bag handed over with the laundry

staff, laundry facilities, great view and it was nice being out of flores itself but still 5 minutes away

i cancelled another booking on the island of flores because i compared the reviews about wifi, and this one did not have any negative reviews about the wifi

the showers are good and the guys did our laundry in under 24hours

laundry service is very expensive

clean practical common kitchen

all you need , hot water , wifi , air conditioning , lake front

staff is good, very clean, good location, nice shared patio and shared kitchen.

the shared kitchen was so useful too

the lake from the shared patio, good water pressure, wifi and hot and cold filtered water

pool is nice

the pool was a treat on hot days

location is fine and wifi works well

pretty pool area but unfortunately never had time to use it

but it was fine in the lobby, at the pool and in a small sitting area on my floor

shuttles not permitted into town so we had to lug baggage to the hotel

airport shuttle organization available

excellent room service that always included some artistic towel arrangement (swans, flowers, etc) which was

cell-phone was ripped off/stolen by one of the two shuttle drivers in santa elena, so just watch your belongings and keep them on your lap when u take

and they let us check in at 6am

beautiful views, comfortable room, room service with delicious food, and boat service that was included was so nice

bar on the rooftop

also our room had a bar next door but it got quiet before midnight

the bar on top has a great view

the hotel is right by the water and has a bar and resto on the top floor

great views from room, close to evening food market and early check in was very appreciated

wifi is a bit hit and miss

wifi

first 2 nights we were in a room that had very poor wifi connection

wifi not so

cks went missing during laundry and she did not want to search for them)

was very nice and welcoming, let us do an early check in

quaint, clean, lovely staff (especially hans) and a wonderful breakfast that you order from the menu

breakfast was delicious and colorful

great breakfast, and especially the fresh fruits! wonderful staff!

a little pricey for flores perhaps, but still pretty good value, especially for the breakfast which was amazing

arrived early had arranged for early check in

the so called infinity pool is a very small pool and was not very inviting

were so thankful to be staying at luciernagas where we could float and relax in the lake or the pool instead of in flores itself where the heat was quite oppressive

wifi and ac 10/10 working really well

the pool

pool poor

they offered a free airport shuttle when we arrived

the position and the shuttle to the airport

close to bar and restaurants but not so close to keep you awake just perfect

there is a rooftop area that seems to have a bar but this was closed for refurbishment at the time of our visit

central location, very clean, great air con, free airport shuttle for 3+ nights

clean and comfortable - pool was a plus

lovely hotel in flores, staff were great, nice rooftop pool and bar

service in the side bar

wifi in my room, 303, was spotty and kept cutting out and said i had the wrong password

hotel s free shuttle was waiting for us when we arrived at the airport even though our flight was early and we

the wifi worked well. i thought the price is good. but now i know it was too high.

the room was large and offered lots of space. the location was great. wifi worked well.

very weak, intermittent wifi, no hot shower

good wifi in the room

air conditioning, wifi and location

swam in the pool, relaxed in the hotel and then they offer boat transfer to flores at no cost

add to that a really good restaurant with exceptional breakfast

lovely pool and a great open plan restaurant and bar area

clean and relaxing part of the lake with direct water access and comfortable beds around the pool

rooms and bathroom are state of the art good wifi

reception staff was very nice, they helped us arrange a shuttle to tikal

the a/c and wifi

to several factors - our room

laundry service wasn t working while i was there

booked directly through gateway travels)

good laundry service for a reasonable price

hotel was great - in a perfect location in flores near everything and with good wifi

wifi is decent

air conditioning, late check out

bed comfortable, ac and wifi good

we booked our airport shuttle at the reception and all went smoothly

breakfast was ok but not very big

breakfast was delicious and they made us also a breakfast to go when she had to leave super early

beds, location, pool was a saviour from the heat, breakfast included and shuttle to/from the airport

couldn't be better, the pool on the main boulevard is what brings us back over and over

the common spaces, pool, bar and terrace with lake view are beautiful and comfortable

the staff, the decor and colors, the free airport shuttle, the swimming pool, the breakfast

the pool was so refreshing after a long day at tikkal and it was so nice to be able to have a beer by

a lot of services are offered (like visits to tikal, different tours, taxi, laundry

very attentive, the room was comfortable with the things to spend a great night available, nice pool to relax

it has also shuttle service to and from the airport

the views are incredible and the pool is sooooo relaxing

nice place, good location, friendly and hellpful staff, good airport shuttle.

nice room and property with a pool

great location, and they arranged us an early breakfast at 5:00 am before our shuttle

great location, nice pool, clean rooms

the complimentary breakfast menu should have one more option. not only what was offered.

great location with air conditioning, top quality beds and free shuttle to the airport

pool not well maintained

pricey for guatemala and the breakfast was not very appetizing

breakfast was very good

wifi virtually non existing. safe in room had no key.

they prepared breakfast for take away because we had to leave very early. thank you!

this is it the reasonable price, the balcony with lakeview and the free breakfast

was no wifi in the room which is something i really needed and didnt have access to on this stay

pool and lake view

staff went above and beyond and allowed early check in which was very helpful and amazing

they do have a small gym which isn t by the restaurant but by the rooms

i like the facilities, they were awesome, the pool and the amenities are nice.

location was good, nice pool and view of lake

great quiet room. good size, nice bathroom. amazing quiet pool. lovely staff.

expectations across the board, great pool area, really good location, super comfortable and best of all the staff are wonderful

the swimming pool and surrounding area is immaculate

the laundry service next door delivered our laundry to the hotel reception

the pool was a lovely respite after some 40 degree days and it was well kept

pool

spoke english, no pool bed cushions, elevator looked like out of service for a loooong time across thebridge from

with view on the pool, very clean and good furniture, - including a fridge in the room

the pool was out of action for over two days

swimming pool

the pool is pleasant and clean

of options for breakfast, specially the guatemalan breakfast was amazing

breakfast that had a variety of options

great location and views into lake. pool area very nice

the pool and the view is beautiful

we didn t have time to use the pool but it looked impressive

kids liked the pool and the room was spacious enough for the 5 of us

we enjoyed hanging out by the pool

really welcoming staff allowed early check in and luggage storage after check out.

the wifi was terrible

were so soft, they had everything you need in the rooms, 24hr security and safe enclosed parking