beautiful room with a balcony and great view of the lake and the pool was very nice.

room was large with a mini kitchen and large closet

kitchen was missing a few items like silverware and mixing bowls

no silverware in the kitchenette

the music from the bar could be quite loud at night

didn’t like that we had to give up our parking spaces to allow for boats

and ability to park your boat in front of your room, staff was

at reception, cleaning, and kitchen were amiable and very nice, especially ellie at the kitchen/breakfast

queue at the microwave at breakfast.

the breakfast

the breakfast was wonderful, with lots of variety

breakfast buffet was excellent

they have a continental breakfast every morning and we enjoyed the pool

sketchy people in parking lot

pool was nice, the staff was kind, and after a long days work it was very welcoming, the rooms were

close to where we wanted to be. the pool is awesome despite not using it. large room. quiet.

pool was by our room but was surrounded by hedges so you couldn't see it or hear people who were

it was very quiet (but for the pool pump)

pool to small

small pool, ideal for toddlers.

the breakfast wasn't all that they need more breakfast items also i really enjoyed the staff

breakfast

pool

no place to sit outside. pool was locked so you had to get the key to unlock the gate to use it.

swimming pool would have been a plus but it’s unheated and was out of service at the time we were there

staff was amazing, older hotel but nicely remodeled. area was quiet. pool was very clean!

breakfast is good, beds are comfortable staff is very friendly and helpful

breakfast was good

the breakfast was fantastic.

as soon as my kids got out of the shower, their feet were nasty dirty from the floor

pool is always clean

the bar at the pool wasn’t very well staffed or stocked.

morning coffee bar had small styrofoam cups instead of larger recyclable paper cups

enjoyed the poolside bar for afternoon cocktails and ambience

enjoyed the pool

it is right on the lake with a pool, rocking chairs, dock, and outside bar if that is what you like

we stayed in the suite on the 2nd floor, full kitchen and plenty of room

the rooms were comfortable and cozy, i liked that the rooms had its own kitchen

complete kitchen, king bedroom, sitting room adjacent with twin size pullout

inaccessible for many people; should have been on kitchen counter

historic old building well kept up. great to have a full kitchen. very nice. super clean.

no room service, had to ask for supplies

pool was dirty, they never cleaned the room, had to ask for toilet paper always, no coffee machine,

room 109 was the pits ! no chairs in pool area

was dirty, they never cleaned the room, had to ask for toilet paper always, no coffee machine, parking was far away from room and attendant was not helpful

they offer no breakfast. location was great. the pool is a great amenity for children.

very nice breakfast

breakfast was hot & tasty with good coffee

pool nice a clean

pool hours too short. shower water value bad. low water pressure

the staff at the front desk and breakfast area all wore masks which i personally appreciated

my son loved the pancake machine lol and enjoyed the pool

vending machines were out of order and there is no laundry detergent for the laundry facilities

there was a pool although we did not make use of it

the pool was closed but the lady at the desk would have opened it

there were kids staying with what looked a baseball tournament and they were running down the halls soaking

kids running up and down the halls late at night. so i would say noise.

loved the location, staff, breakfast.

cleanliness and the breakfast.

the daily breakfast was terrific, very clean area and well stocked

the only thing i can think of is a little more attention to the pool area.

beautiful pool and recreational center

property, great golf course and pool area

my wife was more than happy to spend time in the spa while i golfed

great property and golf. friendly staff.

to a large number of children’s sport teams, staying in hotel, the breakfast & pool area’s were noisy & packed

i didn't use the pool but it looked nice

was spectacular the gym was super equipped the breakfast was amazing everyday different the room was super clean and

great pool, gym small but decent, good breakfast, all nice and new. decent price!

no water pressure in the kitchen and tv didn't get good reception.

beautiful pool.

pool n lolocstion

the pool area was nice and the employee who checked us in was very polite.

pool dirty

the saltwater pool was amazing after a long day

not partake of breakfast, appeared to be very limited

continental breakfast included

wish breakfast was open later. it was good, but only served til 9.

no hot breakfast

ran out of meat for breakfast

modern, clean and the staff always had a smile. breakfast is was also decent...

hotel was immaculate and the breakfast was delicious

clean , comfortable, friendly staff, only problem was the pool closed too early

pool closed too early

great breakfast too

laundry facilities were not clean and sanitized

the pool was not finished.

everything was being replaced, the pool needed lounge chairs

no towels for the pool.

laundry facilities and staff

we couldn't use the laundry when we wanted too

sleep like a baby. did laundry and that was a big help. thank you i would stay here again

barking dogs(which there's not supposed to be any dogs there),slamming of doors constantly and kids running and screaming down the hallways at 10 at night

the pool it was a little dirty

laundry facilities were filthy and i was asked to plunge the toilet when it was stopped up to no

pool was not able to be used according to manager

the breakfast was really nice especially the different condiments for the bread

were very few options for the free breakfast and they were out of milk at the time when i went down

dirty, stinky, poor bed quality, pool was nasty.

breakfast - the coffee was like dirty water

didn’t start until 8 and the bar didn’t open until 5, not a big deal

had breakfast vouchers

i thought breakfast was included but it was $10

comfortable, clean room. good staff. excellent breakfast

it’s quite new hotel. beautiful rooms, comfy bed. really loved gym!

could improve the breakfast but not bad.

great breakfast

also, the free breakfast was awesome

breakfast was excellent the pool was a plus for the kids location was phenomenal do to the fact

parking was very easy, check-in was hassle-free, and the room was nice and cool when i opened the

very friendly staff and great breakfast.

wish could handle own food at breakfast

rude staff member: veronica hotel had run out of bar soap and laundry soap

breakfast wa not the best - eggs sausage were cold so selected yogurt coffee instead

great breakfast great comfy bed great staff

a couple more hot choices for breakfast would be good.

could use bacon at breakfast

breakfast was pretty good

breakfast was very tasty

i appreciated the laundry facilities which were clean and secure so i didn't have to sit while the load ran

friendly staff. clean room. nice breakfast,.

the laundry area and ice machine were conveniently located

pool was small

the pool

great hotel with a good breakfast and awesome staff

partiers above with kids jumping and running in the hallways

lovely pool setting and loved the jacuzzi

large well lighted parking area

outside seating area by the pool

got woken up twice because there were kids running up and down the hallway banging on people’s doors

parking places were a little too close together and very few handicap spote.

in the room, sketchy parking lot -- cars with flat tires, folks sitting outside their rooms watching us unload the car,

the room was perfect just the parking was limited the breakfast was cereal and service was good

more parking needed and variety of breakfast

4 cars in the parking g lot flat tires weeds growing up around them.

breakfast was great. lots to choose from and fresh.

comfy bed & great breakfast options

wish i had time to use the pool

the pool was very relaxing and clean

clean, friendly staff, nice complimentary breakfast and coffee bar

great pool and clean rooms with great pampering from staff.

full kitchen in room. living room area and curtain separation from bedroom.

only thing i did not enjoy was that at the pool you can smell what is going on in the laundry room and sometimes there are hot winds coming

small pool/outdoor area

the breakfast was good. nice fitness room.

to covid the breakfast is grab and go items which is fine but there is no hot coffee

breakfast was nice, pool was great, staff very friendly.

property - allowed for trailer parking which was good

freezing swimming pool

we arrived late at night, it was difficult to find a parking space

the breakfast was delicious, organized, and abundant

nice pool and generous breakfast selection.

space bed was very comfortable all of the facilities was very clean staff very friendly and the breakfast was

room service i had to ask for towels and have pails emptied no one came to make beds or clean

the bed are hard need a bigger pool.

wish pool was indoors for rainy days.

excellent staff. quiet, nice gym and laundry facility. nice breakfast

the cost was reasonable and the whole facility including the pool and fitness areas were very clean and well maintained

all the amenities. gym, laundry, meeting room, on site car rental.

very good staff from front desk to housekeeping. nice workout room and laundry facilities

i liked: having a mini kitchen, my request to be on the top floor was honored, being close to public grocery, the modern

loved the full kitchen. very clean and new

was really disappointing that even though the hotel offer kitchen it provide not even a saucepan to use, who is going to carry with cookware on a vacation,

it had a stove, fridge, kitchen sink and cupboards

they should provide cutlery /plates for the in room kitchen.

breakfast was amazing, pool was nice and beds were comfortable.

breakfast was great,room was clean,pool was nice.t was the quietest hotel i have ever been at.

wonderful staff!.clean hotel.very comfortable beds.excellent breakfast.good pool.

very clean rooms, decent breakfast, nice pool, nice location and not a bad price

nice hotel. friendly staff. great breakfast bar with many selections. well worth the price!

the pool was heated, we really enjoyed that

from the pool to the spa and then wolfgang puck restaurant and everything in the lounge too

breakfast was good, restaurant staff was inexperienced. hotel was very nice.

they loved the pool

lobby bar woefully undermanned.

the breakfast has a good verity of items, they even have a to go box for early risers or flights

staff, very helpful and super friendly good breakfast and fresh fruit available all day hats off to the cleaning

pool area was not ready for 'february swimmers'

the breakfast was delicious!! staff and accommodations were great!

pool was small and unattractive.

small pool, but big enough

breakfast was good, but would have appreciated one or two gluten free items

key card didn't work on the back door next to the pool at night

the breakfast was great 10/10

amenities, beautiful pool, great work out options

convenient location , good breakfast included in fees

the breakfast was delicious

i love the breakfast. it was very good.

was wonderful all the way from checking in to breakfast and checking out the pace was very clean quiet i love the washer and dryers was

clean, everything we need, great breakfast. washer and dryer included in price

location, cleanliness, pleasant staff, quiet, modern, good breakfast!

everything!! staff was amazing, it was clean and comfortable and breakfast was good.

clean, comfy, breakfast and coffee :)

good breakfast and location was very convenient

the breakfast was excellent and the lady taking care of it was very kind and did a great job.

wi-fi, needs more laundry facilities

carpets, laundry to small for size of facility 2/2 and one dryer in not working

ice machines don't work and laundry was filthy

no breakfast. cost of laundry facilities

wi-fi, needs more laundry facilities , cost of vending machine

breakfast was great

breakfast was good and nice variety..

great breakfast also spacious rooms

breakfast was great rooms clean spacious facility clean and even though next to the highway no road

decent breakfast

the laundry room on site was nice

no anything to use in room with small kitchen

the laundry room the key card access to the building

idea of there being a kitchenette and full size fridge

big tv, laundry basket, large fridge, large microwave

the pool was closed our first two days

nice location the pool view and great customer service

pool being closed (but was fixed and able to enjoy day 3 of 4 of our stay)

was very friendly,the rooms was clean ,fluffy pillows beds was fair ,a/c & heat worked great ,the pool was nice & clean

coffee till 10. clean pool and area.

the staff was amazing and very helpful to me my wife and kids !!

the gym is open 24 hrs

starbucks was available, the tv was nice, the gym was nice!

they have a pool and gym which is always a plus

bed pool

nice little pool/patio area

small tv. breakfast was bland. fitness center small

the pool was closed and locked so ealry

complimentary breakfast is like i

i had to say one thing they need to work on i say laundry room need couple more units and they need to stay on top of them make sure they are working

they close the pool at 7 and it was to be opened at 9am but never was, so we didn't get to swim

there is a walmart, dollar tree, laundry matt, amscot, and plenty of food within walking distance

the pool was closed.

i like that they had a laundry room and ice machine

breakfast & friendly staff

breakfast and no bugs

no bugs at all inside, close to where i needed to be, open, clean pool, lots of vending machines, laundry works

there wasn’t much option for breakfast

we requested a room with a pullout couch for my kids to sleep on

breakfast is great

breakfast, pool , and the beds are so comfortable.

front desk allowed early check in/late check out.

easy check in, clean room, location, and breakfast before check out was great.

my kids enjoyed the pool very much

don't like the no smoking policy at the pool.

the gym even though small had lots of options

love the gym accommodations

we had a great experience at the bar and with the food

there was a starbucks all the way to your right and a bar down to the left

, hotel staff very accommodating for late checkout , large pool deck with plenty of chairs, killer shower head , no fridge or microwave , was lucky to get

nice bar and fish and fries was delicious

room service, stuff, cleanness

the room was great and very comfy. kids enjoyed the pool.

room was very spacious: kitchen, living room, bedroom, and large bathroom

the bar tender was very helpful and helped us plan a great list of places to go that evening.

shuttle dropping us off and picking us back up was super convenient

gym featured outdated / clunky elliptical equipment pillows were extremely uncomfortable

room service and in hotel restaurant not vegetarian friendly

the pool closed at sunset. to early. disappointed. kids couldn't enjoy

they charged to deliver room service.

comfortable beds and pillows delicious room service

breakfast was very good sadly the afternoon social was not available

we cant use the pool past 11

available however when requested front desk they were very helpful to provide for us from the kitchen (my ice did not work in my

pool had so much trash in it, bags, wrappers, not exaggerating

breakfast, which is not to miss, clean bathroom, comfy bed and pillows

the pool needed attention

pool was small

free shuttle within

loved the swimming pool. tv had netflix. nice bathroom and room.

great gym and a warm and friendly staff.

good location for universal studios, a nice room, and a pool for the kids after a long day.

the kids did enjoy the continental breakfast

the pool area was a little small but everything else was great

breakfast is perfect for me, but not for my friend

gym, swimming pool, coffee 24/24, breakfast, position

good breakfast before hitting the park

also having a usuable laundry room for guests was very helpful

the included breakfast was great and there was a good selection

breakfast: not enough variety. no eggs or sausages. leaks in the bathroom.

room was very confortable, breakfast was good and the location was just what we needed.

was great , pool and fitness room isabel at the front desk is amazing

the breakfast was perfect for families because the kids felt at home

the breakfast was perfect for families because the kids felt at home

lovely free breakfast included and incredibly close to

the parking was always available

everything was very clean (which is a big thing for me) and the roof top pool is relaxing with a lovely city view

pool and the gym

gym and heated pool were great, with long opening hours

had a great stay, the staff were very helpful, the gym was clean and it was close enough to nightlife without being in the middle of

i wish it had been warmer so i could have used the roof top pool

breakfast and bar hours

the breakfast could have a few more healthy options (fruits, vegetables, non dairy milk, nuts, dry

the laundry is modern and clean

we also checked out the gym area before hitting the pool and it’s the biggest gym i have ever seen in a hotel

of the amenities, the location, the staff, the cleanliness of the entire building, the rooftop pool, the vibe in the building are all top notch

my kids loved the pool/slide

gym was small they say it has spa - but i wouldn t call it a spa more like two tiny pools with

bus shuttle needs to be more frequent

the early entry and free shuttle mean you get everything done before the crowds

wifi was a little difficult to get on - took me many attempts and some patience to get my laptop to

the pool.

parking was easy, check staff were friendly and hotel is clean.

clean, quite good choice for breakfast, friendly staff close to universal, and free parking

like free parking, free breakfast and free shuttle to universal

location,comfortable and great breakfast.

cept for the pool)

wifi was not good/strong.

the pool could have been cleaned more regularly and the luggage trolleys had flat tires.

pool was good

wifi is very slow without paying to upgrade - we're talking pages loading like dial-up.

the staff, location and breakfast

got an early check in with no issues

shuttle schedule, 7pm to get back may be a bit late when you have young kids.

the shuttle will take you to universal studios and back

a bit inconvenient if kids want to watch a different program from the adults

the rooftop bar and restaurant is superb

my kids cried when we had to leave

i liked the sky bar very nice!

gym facilities

the ac sky bar restaurant offered an outstanding dining experience, complemented by attentive staff who were

i would have liked a hot tub, in addition to the pool.

gym was good, location was convenient, and room was comfy

was gardens water flood on nights time at the gardens location and near to the surrounding the pool areas, was wast of water, you may need to change or do something to stopping watering in

hotel had a nice pool, and was in a good location

location was great and shuttle bus to universal studios was a bonus

have cameras in parking lot.

i came out of my room i saw drug deals, hookers and people running through the parking lot hiding

there s a shared microwave in the parking lot but the turn table doesn t work

dirty sheets hair in bed this was disgusting the walmart parking lot is more appealing than this motel

the hot breakfast was excellent.

fireplaces, pool was great!

the breakfast was okay

love everything about the hotel the location and the way the staff accommodated to our early check in

the swimming pool should be cleaned and temperature controlled,

a lot of trucks park in the back at nights keep an eye on your kids

the laundry room

staff and housekeeping are extremely accommodating and the breakfast is absolutely steller considering it was free and the staff was constantly restocking and

kids saw roaches and too close to prison

far from universal, the pool is nice, breakfast is great as well

easy hassle free check in, nice pool and hot tub for relaxing (gym if you’re interested

the breakfast was great and the pool and jacuzzi and bed was comfy ☺️

waffles were great! laundry on site. staff was super nice. room was large.

the breakfast was awesome

it is clean with comfy beds, a good breakfast, a nice gym, great pool and heated spa bath with background music playing outside

laundry room a bit chaotic and messy on a monday.

reasonable price. cook my favorite at a vacation .kitchen,bed clean comfort

daughters had an allergic reaction to the sheets and bedding ( not sure if it was the laundry soap or just dirty ) , plus we had nobody to come and clean the room or changed our towels

located for universal studios, very friendly staff, nice enough rooms, love the kitchen

basic continental breakfast, but golden corral only ~2 blks

the amway centre starbucks on site - useful , though excellent in room facilities well equipped gym roof top terrace/pool relaxing outdoor

the bed was very comfortable. the room was very clean and the room service was delicious.

pool was amazing and the breakfast downstairs was simple yet delicious

could have more on room service

i could see the limited number of pool chairs being a problem during season

we caught free shuttle and walked home at end of day

four nights we stay there we barely sleep the room upstairs of us have kids oh lord they sound like horses running jumping until 12- 1 am have to call the front desk to

everything was great. breakfast was good. kids enjoyed pool. the room was clean.

noise in room above laundry and fridge loud

staff, clean room, comfortable beds, smooth check in/out, decent breakfast, simple and clean pool area, and excellent price

guest laundry and arcade

wish the bar closed later 12am is early for me but, plenty in the area so no big deal

the self-service laundry is not mentioned in the hotel guide

can never get wifi to work with my iphone at a hilton

it has a ton of activities for the kids

walking distance from many bars/restaurants

to pay and park across the street and the limited on-site dining and room service due to restrictions, still

we used the hotels restaurant and room service for dinners and the quality was

the hotel offers guest-operated laundry which was really helpful

also we liked that there was room service only by request, so we were not bothered

everyone was very nice. beautiful place. room excellent. love the pool table in lobby.

the pool and bar area was modern and comfortable

large bedroom, with a lounge area and a kids area, nicely decorated.

no restaurant just bar and breakfast only

lounge, pool and bar area

i loved that it was reliable and had a shuttle bus available for the parks

we enjoyed the pool, room, location. everything was great breakfast and restaurant awesome.

the property is close to universal with shuttle buses.

location & shuttle service were very helpful

i wish there was a shuttle to and from the airport

the pool, lounging area and bar were a perfect way to relax after visiting universal

the whole wall opens up to fire pits next to the pool

all of hyatt house staff was excellent from arrival staff, cleaning staff, and the kitchen staff

staff was very friendly and helpful. breakfast was good and diverse

the cable kept cutting in and out which was inconvenient for 5 kids trying to entertain them.

my kids particularly enjoyed the

staff was great, pool was great too !

the food for the kids

also, the hotel and pool area are well taken care of

the pool and hot tub is

room was clean and the pool was beautiful and has a nice shallow area with sitting ledge

room was clean 2- early check in 3- coffee maker wasn’t clean but just 1 min after i called front office they

the pool was very clean and well maintained, and the property itself was just stunning

we arrived late and the front desk was personal was awesome, gave us a complimentary late check out

open the fitness center to late

for the kids fun atmosphere and really clean

excelente!!! so much to do for the kids.

laundry machine took payment without my load starting had to pay again

the laundry rooms didn’t have many machines working. long wait.

all the amenities, kids loved the pool area and lazy river

rooms and room service very expensive. food at pool had limited options and no healthy ones.

kids loved getting a lift on the bike taxi's

service at the sushi bar very slow

property location and options for universal park tickets. early check in.

rooms were small, wifi was terrible, more variety on restaurants.

kitchen staff for the complementary breakfast, that guy doing the cleaning

we had 3 small kids with us, medicine that went bad and we ended uo getting sick after the stay

staff was wonderful and the location was perfect since we took our kids to universal studios

the room and bathroom was cleaned and i loved the late check out

we stayed the night before easter and to our surprise the hotel had preparations for our kids for easter morning

every things location gym and space of room is very nice

perfect hotel for couples or those with older kids. food court was high quality.

room - really comfortable for family with kids having seperate section - definitely recommend kids suite

caters more for adults and the rooftop bar is awesome but cold in january

everything, definitely the gym.

we ordered food at the bar and it was excellent

salt water pool-grills and full kitchen in every room

located in safe area, bar food was a nice touch because we could order and take to room and

would have preferred the suite to have paper towels since there is a kitchen, but that's not a big deal at all

the lounge bar area was really nice as well

was very clean-shower very spacious- pull out bed very comfortable- loved the kitchen- staff very friendly- and very close to a lot of restaurants-i enjoyed everything about

the bar closes at 11 pm. other than that no complaints.

definitely has some of the brats best breakfast food

the kitchen was perfect

friendly staff, clean, extra things to do for the kids. the breakfast was excellent!