excellent location. friendly staff, great breakfast options. pool

less you land after 10pm, which the last sea-yyj flight does); neatly located next to a bar that serves food and a supermarket and

the egg in the breakfast was very cold

the accessibility and ride to the ferry, the awesome staff, the fabulous breakfast!

linens, a quaint patio out the back(first floor), and newer carpet as well a s a kitchenette

was great, was able to book last minute, laundry facility was great

laundry facilities a surprise

did not like that the front desk could not make change via credit/debit card for laundry coins so i had to use their atm which cost $4

the guest laundry facilities were an added bonus

sally at the front desk went above and beyond to secure an early check in. she was amazing!!!!

breakfast was

absolutely loved the view and the spa tub in the room.

location, ev chargers, friendly staff and the room had a small kitchen with everything we needed for snacks

we were on the ground floor and the guests above my room had kids and i could hear the

ev charger in parking lot is very nice.

people with mobility issues we liked the picture of the walk in shower however we expected a grab bar in the shower and comfort height toilets

an extra safety bar in the front of the shower would have been more reassuring.

on checking in the staff member offered us snacks and water as the cafè and bar were closed

on the bay, nice restaurant with a view, fully equipped gym, new rooms, quiet, parking below and close to all shopping and restaurants

the gym was awesome, and of course, sidney is a lively little town

quiet nook in the bar where we could avoid the sports tvs

the waddling dog has a breakfast restaurant and a bar with restaurant within its walls and both are very good

fact the kids cant go in the pub and the room where they are isnt as nice as the rest of the pub

out too early for breakfast, unfortunately

left before breakfast but the bar area and restraunt in the evening was very nice and busy, good food also

bathroom and kitchen were good

kitchenette with good quality plates pots

the room was spacious and clean. the beds were comfortable. the kitchen suited our travel needs.

the beds were comfortable, the kitchen was extensive, the bathroom was a bit small, but overall the room was great

the larger room had a nice kitchen in addition to a roomy bathroom

) the pool and hot tub were so clean and inviting

requested early check in and a room on the third floor and both requests were met

due to covid meals were taken by room service

helpful and polite, the room was amazing, hot tub in the room, fireplace, reasonably priced mini bar just overall an amazing place to stay

great room service options for food and drinks

no safety grab bar next to the bath tub; a used bath towel was hanging behind the door; dust bunnies on the floor

we loved the pool and the attached restaurant had excellent food!

wish breakfast had been included

spotless and absolutely family friendly environment. i love the the the pool access .

good on the website but no hot water warm at best no restaurant no bar it says there are but closed for renovations not disclosed on website ten minute walk to

need a few more kitchen tools

the kitchen was well-equipped and we didn't have to ask for anything in addition to what was provided

large apt with full kitchen

kitchen could be better stocked as they have the full kitchen but nothing to cook with, no wine

we drove an ev and there were 3 tesla chargers and one standard ev charger in their gated parking garage, which was most excellent

kitchen a bit lacking in that they did not provide any tea towels or dish cloths

early check in and late check out were appreciated

there is a restaurant and a gym

clean, nice facility. pool area was great, but kids not very welcome there

had spa day, dinner at jacks, pool, hottub time later

was only one washer available for use for laundry facilities

the service and room were excellent! laundry facilities on site. loved our stay!

we did not use the pool or bar so not sure about those

we also enjoyed the large pool

i liked the cleaness and i was really surprised that it has a kitchen too.

time of the day reasonable price for a 3-star quality motel/inn accommodation there is a decent laundry facility on-site, and they will provide the detergent i would consider staying here

there is a burger/beer bar attached to the hotel

not a single bar to hold onto

reception staff, yummy burger restaurant next door, excellent cleaning staff, small but decent gym

comfortable, great service from front desk personnel, gym was adequate

staff were great. shuttle was useful based on location.

kitchenette limited.

the heated pool and the gym are also fantastic

from the people who works, the facilities esp the pool and hot tub thst my kids enjoyed so much

complimentary coffee and tea in lobby pool , gym government employee

liked the pool beds were comfy excellent wifi ice bar and beer store pool exercise room not shady quiet and

location,very friendly staff,clean room,good service,very nice wifi,very good pool,great value for the money,will be back again

many sunday options in walking distance except hecklers bar & grill, which is 19+ only (no option, when traveling as family with kids)

was cozy, had a games room, had a pool, pretty close to down town, floyd's diner was really great, and 10% of at the restaurant

no restaurant as yet being built. cleanliness excellent game and tv room exceptional. gym great

complimentary shuttle service, the gentleman who spent time with my kids while they were trying out the complimentary e-bikes

the breakfast was awesome

ebikes were available from the hotel but they only have one kids bike and there is some biking on street before trail so we didnt go

didn't get a kitchen unit, i'm not sure why booking

we liked everything. the optional the kitchen was great. it was very big.

noise from the bar band in the lobby

location was excellent. large room with kitchen, very clean.

great staff . life music gym pool. walking distance from downtown 35 minute walking.

received a free upgrade to a room with a full kitchen

the pool, sauna and gym easily available and well cared for

pool was broken 1 elevator

3rd day they still didn’t take their gloves and didn’t make our kids bed like new

yummy breakfast.

kids were looking for bacons

the pool and gym.

nice suite; kitchen facilities, comfortable beds, great location

kitchenette had adequate crockery, large coffee mugs, cutlery and pots and pans

maybe some more kitchen utensils/saucepans would be useful in kitchenette.

kitchenette has no dishes.

only think what you can improve is install the hoodvent in the kitchen, during the cooking i was scared to turn on the fire alarm

full kitchen & accomodating staff, and laundry available.

the motel manager was very helpful and the motel had guest laundry facilities

good value, close enough to downtown. they were cool about early check in and late checkout.

complimentary laundry which was a huge bonus, because i was there for a hockey tournament where there wasn’t

no laundry facilities on site, despite being implied on listing

the pool

the amenities (gym, hot tub, swimming pool and laundry) always very clean

i usually park outside with all the flower bushes/trees because of the size of my

no breakfast, and coffee bar in the lobby needed improvement

attached kitchen

earlier booking that i had to change, so good value huge room, 2 king beds, good wifi we used the laundry a few maintenance issues, check your door lock, not always locked properly dodgy area, but

outlets, ice machine, laundry, and some lights in the room were not working

early check in for free (30 mins early)

room was dirty the halls were a mess and the laundry facilities was in the dark basement very

staff were very kind, and allowed me to stay for a very late check out with an extra charge

in those bags on floor…lol… had to move them to somewhere high so he can’t reach them) kids upstair were running around and could hear them

it was saturday night and the bar was rocking, and a little loud, so they moved us up a floor to a better (quieter) room

very roomy! enjoyed the kitchen, fireplace and patio!

it was the perfect venue for a family stay with my adult kids visiting victoria

other guests had the doors to their suites open and lots of crying , loud kids

good attached bar and restaurant

with have kids and would not stay there again and would not recommend it

it was beautiful inside and the sports bar !

friendly and accommodating staff, they allowed us an early check in when we arrived to drop off our luggage

cute bar right downstairs

tennis, gym, ping pong all nice additions

there is a gym, very spacious, which we did not use

great staff, healthy breakfast, great location, very nice pool and gym and the room was clean and comfortable

the spa was an enjoyable experience and well priced

beautiful, well kept. great fitness facility and son enjoyed pool.

gym pass was great

suite's kitchen had a recycling bin and a garbage bin but no composting bin

the room was amazing. great kitchen facilities. staff were very friendly & helpful.

we were surprised that there was a kitchen and refrigerator

cute kitchenette room very friendly staff

we definitely appreciated the ev charging available

loved this hotel with fantastic views with all its amenities and it has a full size kitchen almost like you are in your own apartment

also laundry facilities on nearly every floor, ours was just outside our room very handee

wish i knew in advance there's coin-op laundry on several guest floors

location, views, staff, self serve laundry, cooking facilities

i also liked the fact that one could have waffles in the included breakfast

the local bar was loud at closing time

the breakfast is just a granola bar or a cup of yogurt, so just be ready for that

comfortable stay. the room was clean. enjoyed the spa bath.

the bar and restaurant were closed, could have been on the website stating that fact

sitting area with a library full of old books, a wet bar and fridge, a wood burning fireplace ready to light

unfortnately in the evening the downstairs bar and surrounding

issue at best…first night there was a minimal amount of noise from the churchill bar which didn’t exist on the following nights…didn’t impact my sleep but if you might be

added bonus was the great whisky bar off the lobby

no pool, gym, hot tub or spa if that's something you would be looking for

we loved the view. staff was pleasant, pillows were nice. room service was great.

like our room and i like the view we walk the water front view we swam in swimming pool was great short

the view and the bed were good. the wifi access point for each room provides a good connection.

you can sit at the bar for a cocktail

were very accommodating and just overall wonderful from checking in, room service, to our pool reservations

we only had bar snacks and a drink so our restaurant experience was limited it is very convenient being close

gym equipment was broken

we also went to the hotel spa for couples massages and they were perfect

it had a nice bar and friendly bartender but food seemed pricey

attentive staff, wonderful room. great bar & restaurant.

university kids partying late into the night

great location, bar and entertainment right downstairs

the coffee bar in the lobby was a nice perk

last night of our stay (friday night) there were some rowdy party kids in the room next to ours

not recommended if you are staying with kids

excellent gym with great steam room to relax and unwind in after a good work out

so kind so helpful so knowledgeable and have a willingness to help that is bar none

rooftop bar for sipping adult beverages during summer while sun lingers over water

we were on a long trip so it was useful to have a laundry

very old gym equipment. mice in the lounge area !

location, staff and amazing breakfast. michael at the front desk was very helpful.

experience, from the decor of the rooms, to the way the staff is dressed according to the era, to breakfast served on a 3 tiered stand with a cup of tea

breakfast was amazing

not enough food at breakfast but that’s okay! it was wonderful nonetheless

wonderful. the location was.perfect. the breakfast was delicious and presented beautifully.

the suite was amazing. 2 bathrooms 3 beds full kitchen and a great view

hotel is in a central location. great room with kitchenette and balcony.

ev charging.

hotel staff were amazing and we got a very early check in, despite only wanting to leave our bags there as the room was ready

the staff assisted with early check in, late check out, brought us a microwave, gifted our dog with treats, water bowl, and

quiet,unexpected but super useful kitchenette with decent sized fridge that actually kept things cold as well as hot plate and

pool and gym were closed for

thing is the pool was good our first time but the 2nd time we went in, it looked like it hadn’t been clean

gym / workout room - the tv actually worked

we were also happy that we were able to book the use of the pool

beautiful, large room, with a comfortable bed, balcony, jacuzzi, and the breakfast room was open all day

the owner and staff were accommodating and lovely… and there was a great continental breakfast

spa in the rooms

very comfy bed, wonderful spa tub

amazing kingsize bed and spa tub in our suite, with balcony

room too small; poor lighting and room service menu; over-priced!

view, the quiet room, room service, access to victoria, breakfast, the suite with separate rooms

self park); would have been nice to have a pool or gym

no pool. gym could be a bit larger.

the food in a bar downstairs is ok, but not delicious

early check in on arrival, pool and gym facilities great

i could hear my kids talking in our room as i was waiting at the elevator

enjoyed having a loveseat and chair to relax in plus a mini kitchen

the bar in the hotel, clive's, is one of my all-time

they let me do late check out at 12pm which helped us to explore the city in the morning

we all felt very special, being able to stay in a historical hotel, the kids even went on a ghost hunt

of room service

very distressing when you pay high $$ and have to listen to kids and other conversations

at q was not a great experience, very slow service, odd menu as kids had to order lunch and adults brunch, i had chia pudding while the kids had spaghetti and

room service was prompt

pool great food and view was amazing

it has a bar and restaurant on the ground floor

staff is always friendly the outdoor pool is nice in the summer and the pub and restaurant food is delicious and location is right

that they put me right beside the pool

location, didn’t charge for parking or pet fee

pool is great for kids and location is perfect

the pool, sauna and steam room were enjoyable

nice rooms, great lobby, amazing gym, and pool

the dining area and bar was

great location for tourists to visit the city. free wifi.

love having a balcony, bed was comfortable, bonus was having a kitchen & there was a window in the bathroom…great airflow

-breakfast included, with eggs and meats

-friendly front desk -excellent gym facilities -if you don’t feel like going out and just want some simple, good food, try the

breakfast was included & made mornings easy

early check in was requested but not provided

this hotel is also conducive for family with kids as they have spacious rooms

the wifi was a bit sketchy a earlier check-in would be nice

clean, well equipped room, everything i needed in the kitchen as well and all throughout

loved the gym and use of laundry

though usually not a problem with the nice victoria weather)

needs a reno - the fitness gym is terrible

location is amazing. kids loved the pool.

gym facilities were not really useful - just some bikes, treadmills and dumbbells

there were so many different options- our kids really enjoyed the waffle maker

kids running up and down the hall at 9pm at night disrupting our quiet evening and waking my baby

the room was very large, the kitchen was fully equipped

the kitchen - very handy

full kitchen and living room

great location. bit cheaper than other hotels in similar location. has pool and gym

restaurant, laundry facilities, games room, pool and hot tub

the savings allowed us to have a spa day and afternoon tea at the empress hotel

excellent location, free breakfast, free parking, free wifi!

they allowed us for an early check in like 3hrs earlier (i guess we re lucky coz room is available and it was victoria

we had kids (11 and 5) and the way we planned was to go out during the day, have fun, come back post lunch

what a great stay in and a terrific breakfast included with included bacon and a great assortment

were within walking distance to a weddingud83dudc4dstaff were extremely helpful and arranged an early check in for us so we could make it to 4pm rehearsal

for someone staying 5 days the laundry facilities are a particular bonus--as are the delicious christmas cookies put out regularly

spacious room, comfy beds and pillows, handy kitchen with a full size fridge

helms inn has a visitors laundry so if you are travelling for any length of time as we were, this is a wonderful added extra

services daily with laundry facilities & very friendly

no free wifi

to speak of from the room i stayed in, as this is a classic motel where all the entrances face a parking courtyard

parking was available and gave us peace of mind that the gates were locked for a significant period

very handy with the inhouse laundry

wifi was a litte spotty. i kicked me off a few times

from property after reserving online that they were moving me to a standard room from one with a kitchenette that i had reserved and would receive a price reduction

it was nice to find a hotel with on site laundry. wonderful front desk staff.

fire that had burned 2 vehicles

the hard wood floors and room service dispite the virus lol

it had everything i needed- comfy bed, tv, nice bathroom, mini kitchen.

older building and the grounds were a bit unkempt but the pool, room and staff were great

and the pool is awesome,for an outdoor pool it's the cleanest i've ever swam in

as i was there in the middle of a heat wave the pool was a huge bonus

the pool was awesome always clean

clean rooms, pool was clean and nice, staff was friendly

love the hot pool, hot tubs and steam room

gym

restaurant bar in the spa was overpriced

shoutout to jocelyn and nikayla at the poolside bar for being so friendly and making our experience comfortable

no water in gym

bar or restaurant had loud musical trivia on

no pool inside...washroom could be a little bigger

nice pool area, which would be great in summer

pool was cold

booked on line to include breakfast (extra $20)

a bit noisy in the mornings and the picture of the pool looked bigger than it actually was.

beautiful clean rooms and property, staff exceptional, great location, quiet, good parking.

friendly hosts off street parking close to centre comfortable room

a chemicals

wifi signal kept dropping and sometimes could not be detected in our room.

hotel is great for large family. no pool. but on site restaurant is a nice option.

spacious bedroom as well as large living room, both w/ tvs full kitchen

2 adults & 2 kids , $ 60

it was nice to have a little kitchen as well

a pool would have been really nice.

had our grandchildren (ages9&11) with us unexpectedly after reservations made, and we had the kids sleep on the floor

but chris was there and waiting,plus he even helped us with our bags and kids to

i paid for the night for my kids and they had a blast

we loved our little apartment-styled room with a living room, dining room and kitchenette

the bed was very comfortable and the bathroom and kitchen were large