parking situation is horrible

and i was really looking forward to the whole spa treatment

attached to the casino

ud83cudf89 all of the staff in the hotel, valet, spa, casino, restaurants and gift shop were all very pleasant

pool is nice but girl at bar wasn t very friendly

the pool is almost an afterthought

enjoyed the breakfast, friendly staff, very clean and loved our room / stay

was very clean the staff was friendly altogether i like the place pool was clean breakfast was pretty decent will

unfortunately, due to covid, the pool was not open

the pool water was cold according to the kids.

need a shuttle or something to casino for guests. that s all there is to do.

needed more choices for breakfast!

wasn't their fault, but due to covid, the pool and fitness center were not open and the breakfast was only cold

t sure of spelling) was outstanding.

the breakfast was amazing, the hotel was very comfortable.

property was great but for the breakfast the eggs tasted really weird

found the breakfast bar just great

the gym has 5 pieces of equipment - all in great condition

the free breakfast was small, not much of a selection.

breakfast should have more choices

breakfast was good, location was great for the activities that we had planned

breakfast is just ok. coffee could be better at breakfast and in the room.

breakfast was only served until 9am weekdays which we were not told about upon checking in

close to the tanger outlet and the gun lake casino

breakfast was good

breakfast wasn t that great

the pool was out of order

they had a delicious breakfast

bed is comfortable & breakfast is adequate, with many choices

pool was closed due to state orders and no where was that posted beforehand and the provided breakfast was very unprofessional and not what was

pool was not open. not sure why

we didn't use the pool or the hot tab, but we did look in there and it seemed to be very clean area

super clean spacious room and amenities plus an excellent breakfast bar.

should have trays in the breakfast area

rates,pool,cleaniess

room was beautiful. breakfast had a nice variety.

friendly, helpful staff. excellent breakfast

the amenities gym, pool and the hot was nice.

pool was small.

went above and beyond to be sure we had breakfast before leaving at 5am for a flight

we were on the 1st floor, right by the pool

very clean and comfortable. nice room and dining area for breakfast.

disappointed that the pool was closed

very clean, comfy bed, good quality exercise room, nice breakfast bar.

the jumping kids above me. sounded like elephants.

the breakfast is always great

the pool and it was a quiet stay

only thing that was inconvenient was that it was so busy that there were no towels in the pool area

be a little less since they weren't doing breakfast and their facilities were closed such as the gym and the pool

the gym room was in the staff room, w/ a refrigerator and other items, not conducive to exercise at all

gym is in an old kitchen and the breakfast is not fresh

don’t know if the pool heater was working as it was a bit chilly, but it didn’t stop the kids

pool was on the smaller side and no hot tub.

i loved the small kitchen and the bathroom

she was really impressed by the size, kitchen amenities, and loved having a couch in the room

front desk personnel were wonderful, the room was immaculate and comfortable, breakfast was as good as any breakfast restaurant

cleanliness, and efficiency kitchen were nice

pool was very nice and well maintained

booked a king room, along with what was listed as a full kitchen by booking

there's an indoor pool

the kitchenette was very nice as well

the free breakfast and kitchenette

nice, clean room. staff was helpful. great kitchen.

great location and the staff was great. the hotel was very clean and had great breakfast options

the bed was comfortable, the desk expansive, and the storage closet in the kitchen was a welcome

we were surprised to see that the kitchen was fully stocked with dishes and cooking utensils

very friendly staff, very clean facilities, breakfast was wonderful!

breakfast had lots of great options

staff at breakfast

staff, cleanliness and hot breakfast all exceeded our expectations.

location, appearance, breakfast was offered at 6am on a saturday!

great location for us due to traveling between all of our kids that are spread out on that side of michigan

they were going to give us a queen with a sofa bed but since we have 4 kids that would not be enough sleeping space

the breakfast bar was excellent and very clean

breakfast was very good. having bar area for evenings was very nice feature.

the room was great the hallways was beautiful nice pool great food friendly staff.

breakfast was outstanding

super comfortable bed, and excellent gym

it was a bit scary especially for those that have their kids with them heating loud yelling in the middle of the night right under their window

breakfast was delicious and the dining area was organized in a way to provide a lot of privacy

very clean & friendly staff. swimming pool!

breakfast area was easy to locate

the free airport shuttle

the full kitchen and additional seating - sofa

parking, way way too tight and not enough of it

shuttle [free] was

i guess the pool could be bigger. but my daughter still had a blast swimming.

friendly staff and great location, heated pool was nice!

i didn’t eat the breakfast, we didn’t wake up early enough.

breakfast was good… would prefer better hot food… had eggs… but they looked very wet.

breakfast was excellent.

pool & hot tub are exceptionally ckean

of the building facing i-131 --- don't mind the interstate view really, but the backside of the pool room wasn't great

was clean quiet breakfast was not breakfast due to covid but they still had fruits, juice, cereal, etc

breakfast was hot and delicious

there was water on the floor from other guests going directly from the pool to the elevators

lots of action in parking lot i did sleep well, stayed on second

there was no breakfast, even though it was advertised. wifi worked. location was good.

the breakfast could have been better.

room was cozy...staff friendly...parking was safe..well lit

ough the entrance to the hotel parking lot was difficult to navigate)

good grab & go breakfast, spacious room, great location.

the breakfast in the morning was good and nice to have available

breakfast not good. room is either too cold or too warm.

tv channels leave alot to be desired need more choices. pool area was chilly

breakfast is good! there’s a microwave and mini-fridge in the room

only bummer is outdoor pool and hot tub

breakfast was excellent

good size room with well equipped kitchen and the staff were very helpful and accommodating

pool wasn't ready yet, or hot tub. already june.

the breakfast was great & the manager at the front desk was very polite and efficient.

pool was a little small but that's it.

breakfast was amazing as well as the pool facilities

pool is heated like a hot tub but not so hot you can’t be in it long

the staff was very friendly, and the continental breakfast was good quality

the pool was pretty small

breakfast was delicious and free, included with the room

the breakfast food didn’t agree with me at all. and i was sick later in the morning

the breakfast was awesome!!!!

breakfast same as all comfort. close to our activities. clean carpet and clean room

nice large room! great pool/hot tub. delicious full breakfast included! comfortable beds.

having kitchen in the room was great advantage for us

a laundry and even a gym

it smelled of a mix of dirty gym shoes or laundry, and old marijuana smoke mixed with the chemicals that come off of new build

desk for a few minutes when checking in and checking out, did not realize it came with a whole kitchenette that was not

we really appreciated the full kitchenette with a full-size fridge and freezer as well as a two-burner stove

the free laundry machines and mini gym were a bonus

free bfast, wifi, pet friendly

ffle machine was a bonus

places that should have been kept up on frequently like the pool and fitness center and laundry were lacking a bit in service

the pool was heated but it was still nice it was just hot outside on that day otherwise i'm sure it

free breakfast is nice, too

the continental breakfast was good, a mix of hot and cold food

pool

bigger towels. more variety for breakfast.

staff pool cleanliness

great staff, clean room and breakfast

clean nice hotel. great price, nice breakfast.

was pleasantly surprised to have dinner there, i knew i would have free breakfast, but it was great to have free dinner

self laundry free of charge.

the pool hours were very great. the breakfast was very nice

i like that they didn't put me near the groups of kids that were there

kids were using pool deck as a water slid sliding into the

longer breakfast time

the waffles were my kids fave

loved the room and the option to leave your vehicle while you were traveling and the shuttle service to and from the

the breakfast was wonderful, as good or better than you would get in a restaurant (worth$15-20 easy) we

breakfast items i tried were great

the pool and hot tube was relaxing

great breakfast

continental breakfast.

the eggs and sausage at breakfast weren’t the greatest.

they changed breakfast sausage to chicken instead of pork. hahaha

gym, pool

to get down to breakfast before 10am

everything from room to pool was well maintained and clean

the free shuttle to/from the airport

their airport shuttle is not up yet, but they more than made up for the inconvenience.

i needed a shuttle to the airport very early(5:30am) outside of the free shuttle hours, and they were quick to

late check out

i chose this facility due to 24 hour airport shuttle

the kitchen was incredible! the staff was super friendly.

room was much larger than i thought it would be and had a it’s own kitchen!

some of the kitchen supplies were not in the room as when i stayed here before.

i loved everything especially the kitchen that was in the room too!

lightbulbs in kitchen ceiling were out making it hard to see

the spa tub

the king size spa tub room

they also helped me with an early check in which was greatly appreciated

the breakfast needed more variety and the pool needs a dehumidifier.

friendly diligent staff. breakfast was good sausage eggs coffee tea muffins

pleasantly surprised had a full breakfast. rooms quiet. bed was comfortable.

seriously watched drug deal in parking lot

it had free breakfast and. pool

we liked the friendly staff, the pool area and gym, the room was clean, heated pool that works

they really need to update the pictures of the pool area

lampshade had writing of the words love on the inside stains on the ceiling there was puke by a laundry bin just outside he elevator

stairwells, and for as big as the hotel is there should be laundry on each floor there are too many rooms and too many guests for only one washer and two

there was not much to the breakfast but it was ok. the staff was exceptional.

location great breakfast was good

breakfast

parking lot very slippery, police in the parking lot made a person wonder if the right choice made

breakfast clean and pool

room was very comfy, with super big twin beds, to my surprise breakfast was included

staff were helpful. gym has good equipment.

the breakfast was nothing special.

the pool wasn’t up and we weren’t informed.

the breakfast was a great variety food was hot and good

breakfast was kinda

the room above us was loud and running back and forth for hours at a time, the kids in the pool were rude and

the pool was clean and monitored within every half hour with two

the pool was clean

there were usb charging stations for the kids stuff

personal & breakfast

to the airport, terrific airport shuttle service

it is so nice that they have a curfew for kids for 10pm and actually inforce it

the room was very clean and great location by the airport. they also offered shuttle service

staff at the front desk and bar were very friendly, upbeat, and willing to assist

shuttle only to airport

pool was fun and hot tub wonderful

kitchenette in the room was a huge bonus

because we stayed four days, we got tired of eating out, so it was great having the kitchen and buying healthy groceries instead

the pool and laundry room were closed due to renovations.

best pool ever clean and very family friendly

no pet fee is a bonus as most area

only given 2 pool towels- no jand towels.

facility was excellent the pool the stuff the breakfast was amazing and good customer service

the friendly staff to the hit breakfast every morning, this place is one of my favorite places to stay

didn't have change to use laundry

early breakfast hours, size of room/bathroom. pool.

dishes in cupboard, stained sheets) heavy air freshener smell odd layout with pullout couch in kitchenette no dishes in kitchenette claimed “breakfast included” at reservation and had

the gym was also terrible

laundry costed $10

pool was dirty and the hot tub didnt work

the laundry facilities were out of order

pool the back outside seating and basketball court

breakfast and pool were good.

there was an inside pool and work out

sweet staff, awesome staff in breakfast for working her butt off to make sure everything stayed stocked up the kids loved the

they kept my kids life jackets i accidentally left in the closet.

it was very convenient for us and the kids

addition to a full breakfast buffet, they offer a free evening buffet including beer, wine and mixed drinks

we received dinner and drink tickets in the evening and also breakfast in the morning

complimentary hot breakfast with many options

the pool was cold but my kids still enjoyed it

they supplied a shuttle to the airport

live in california and fly to grand rapids airport to see my kids in muskegon in norton shores because of this i'd like to come twice a year your hotel is at a

gym was nice had good staff at certain times

supervision in pool, kids being so reckless, and hotel ran out of towels

the pool ruined the kids hair,too much chemicals!!

comfortable rooms super nice shuttle service and front desk and dining area staff i highly recommend

the pool and fitness area were nice

laundry facilities, location close to where we needed to be, it was quiet there

they put me by the laundry for customer and all i hear is the washer making banging noise threw out the day

quiet, hot tub, breakfast, bed.

jenna was amazing and hooked us up with an early check in

enjoyed the restaurant for breakfast and the bar at the end of the evening

the gym is big and is open 24 hours

there's a laundry facility on st as well as a pool and spa

really enjoyed the pool and bar area. breakfast was very good but on the expensive side.

the breakfast was good too

breakfast could be better hopefully after covid things go back to normal

pool area was clean but small

staff went above and beyond to serve our family of six, especially great with the kids!

location, shuttle to airport at 4am, very comfortable bed.

said that pool was heated and i'm sure it was, but was still on the cold side

how quite it was in the room. the pool was a great size for the kids as well.

i don’t believe i should be asked how long i’m going to be swimming with the kids

, the bathroom, kitchenette, the overhead lamps, and even in the closet are warm, bright and welcoming

was a little expensive and there was quite a few kids running around the floor above me

the kitchenette was very handy. good selection for breakfast and coffee was quite tasty!

took the kids here for a last minute, end of spring break trip

the pool area was super nice! kids loved it

very clean and friendly staff. the pool area was big and love the little game room for the kids.

morning if i would need my room for another night, they were kind and held my room each day as a late check out until i could call them to confirm whether i d be back

staff is very nice and acomidating. we love the indoor pool.

breakfast could have had more selection was only coffee and waffles

no breakfast or pool but understandable with covid

room overlooked the pool and was right above the breakfast nook

lame breakfast

party with many kids, running up and down the hallways yelling

everything about it and the hotel was amazing the pool all the way to the hot tub and everything is n

the breakfast was great and the lady taking care of the buffet was very kind

everything, friendly staff, spacious room, location, and breakfast

the pool area was dirty the hallway on my floor was dirty an so was the elevator ud83dude33

fantastic room. fantastic breakfast selection.

clean pool, easy access from road. staff was really nice.

the manager and staff are so friendly! the room was clean and beautiful. my boys loved the pool!

the pool and hot tub were in working order and very clean

breakfast was so-so, but it was on par with other hotels in this price range

cleanliness and the ambience was great. the pool and staff were nice. location was good.

we really enjoyed the pool. the location was great. the staff was very helpful.

pool small

the pool was closed and i think they should note that in their listings as we were looking forward to

the location, pool and out door area

sleeps six. fitness room. good breakfast.

the breakfast wasn't great

comfortable rooms and beds. br was very nice. we had a lot of fun in pool!

had a kitchen and lots of room. newer hotel that was clean

you have to keep your key card in the kitchen lights to use them

large jacuzzi, front desk check in very friendly, the restaurant and bar were very nice, and location was ideal

even had to pay for extras including wifi

that was a bummer for the kids

the pool and jacuzzi. the stores inside the hotel.

lighting in the pool area.

the hotel was perfect for a week’s stay. the full kitchen was nice.

free laundry

the kitchenette was nice if we were staying longer. wish we could’ve put it to use.

that you didn’t have a indoor pool

good selection at breakfast

late check out

first night i was there all my laundry was stolen from dryer, 3rd night my room was broken into and some of my things were stolen

laundry and free breakfast

when we finally got to our room around 7:00 pm, the room was a mess - dirty laundry, garbage in the room, bed not made (no sheets, blanket), vacuum cleaner in the room

the worst part was, we were next to the laundry and the dryers were going all night

had issues getting conjoined rooms (we have kids)

was a quick getaway for my wife and i without our kids

there was no pool for the kids to swim.

gym

pool and spa should stay open

gym had good equipment tiana at check in and morning wake-up call was lovely and so

like that they have complimentary breakfast, an indoor pool, and laundry facilities

breakfast. gym.

cold pool, no hot tub

the room and near full kitchen was an unexpected bonus

staff at the desk great hot breakfast included convenience of location pool

the kitchen was well stocked, complete with wine glasses and an opener

very nice !! big room, nice pool and great breakfast!!

the parking lot of complicated to get to. there was just a shower, no bathtub for the kids.

bar/restaurant was amazing, staff was all very nive and accomodating especially when we needed a late check out for a dr appt

parking fee, bar hours (closed after concert and would have like to have one drink to settle after concert at

also i requested a late check out when i booked, yet when i inquired about it the evening

the bistro) was good although highly priced, swimming pool is ok, gym is tiny but ok, parking and location are great

super nice bar by the lobby with really good food

bar was not something we expected and we ended up coming back to our hotel to enjoy the music and

we live in nyc so we had no problem walking to restaurants and bars on the other side of the river

location, cleanliness, great food and a bar downstairs, great staff!

and the food at the bar was wonderful, had the shrimp and meatballs

the room view of the pool was awesome

large area for kids to play

of the rooms that have a pool view can have a quite strong chlorine smell, so if you think you'll mind that, better avoid

the kids loved the pool, arcade and foosball table

kids loved that

didn’t include breakfast with the rate but that wasn’t a big deal as they do have a little bar and serve food

onsite bar and restaurant were a great option

the bar had a great happy hour

need an ice machine on each floor instead of having to go to the bar to get ice.

they had just opened up the bar and they made a drink that seemed like they had been doing it for years

salt water pool snack bar nice beds

at this time as you can imagine kids and i are grumpy tired in annoyed

they only give you one bar soap for the entire family which is ridiculous

couldn’t watch the basketball tournaments, no movies for the kids to watch

they also extended the courtesy of late check out at no extra charge

also, when we had ordered room service, we left our tray outisde of our room as instructed at 5:30 pm

didn t like that wasn t able to fully access all the rest of the services such as the pool but i understand under the coronavirus

restaurant & bar closed to private event

lobby bar staff to busy to serve anyone

they told us to wait at the bar, the patio bar was closed to restock

but the people who greeted us, served our bar drinks and handle the breakfast buffet were fantastic

it was so clean and the staff was so nice! breakfast was great!

complimentary breakfast included people are great and very helpful facilities are awesome (gym, pool, boardrooms) recommend it for short stay, long stay, work, travel

the only complaint was from my son. they don’t have bananas at breakfast

we did not have breakfast, but the bar was wonderful late night and even was able to get fries!

friendly staff, close to everything and great breakfast!

complimentary breakfast

modern & clean room, very nice breakfast, super friendly staff, refreshing salt water pool, well-kept workout room, and the big bonus - dinner at night

the breakfast was good for a hotel breakfast and the location was amazing for events downtown.

huge room, great breakfast

pool area needs some attention. maybe make an 18+ area or don t allow kids in the jacuzzi.

for some reason the pool was not open

clean rooms and hotel. pool was nice. room service was fast.

ordered room service for 1 adult and 3 kids and it cost $105 plus tip for

pool wasn t very warm.

also, the pool is a bit small

room service

had a good breakfast in the morning

the ability to have dining within the hotel, the swimming pool and the hot tub.

great restaurant on site/room service

pool, vending machines, and a laundry room for guests

keep in mind the hotel does allow the facilities to be rented out for parties, and the pool was a bit packed the weekend we visited; however the pool's operation hours are generous

ladies at the checkin desk were extremely helpful about laundry services, parking and recommendations for our evening meal

i could not use the free breakfast, because it started at 6 and i had to be to work at 6.

staff was so welcoming, cookies at the desk were great, the hot breakfast buffet was really good

shuttle to downtown venues

was very comfortable and the 24/7 gym had everything i needed during my business trip

there was even a pool and hot tub

it was very clean and the breakfast was amazing!!

due to covid 19 the gym and pool area was closed and the limited free breakfast!

breakfast was very good

the gym facility was great, and the breakfast was one of the best of that type that we've found - lots

the little gym was nice, our beds were comfortable, nice showers that were equipped with quality body wash,

no pool, had to get ice from 1st floor and breakfast was cold

the breakfast was delicious

the only thing i liked was the staff. they were nice enough to give us a late check out.

hot tub was disgusting, the back board for the pool was in the pool being playing with by young kids who were not supervised

breakfast was great.

price was competitive and breakfast was good.

the pool being closed!

the heated pool and hot tub was extremely relaxing

pool like website had down

the indoor pool was ice cold and was also part of why we booked here

pool was close, i could of stayed cheeper somewhere else without a pool!

pool was open but absolutely freezing

the pool was closed and had an extreme smell of chlorine

water in the pool was cloudy, enough so that i didn't want to get in

great breakfast

close to wings stadium awesome breakfast very friendly staff

breakfast area was dirty, pancakes and waffles were empty really early in the service, no cups

breakfast was awesome, very friendly staff

nice rooms, nearly full kitchen facilities, great shower, comfortable beds

not get to enjoy the pool or anything else because group of kids took over the building it was suppose to be enjoyable

bed was very comfortable and the kitchen useful

only thing that disturbed me was breakfast; watching parents waste food with children:( not sure how that could be

nice size rooms. enjoyed the kitchen.

from the website we were led to believe the pool was not open, but when we arrived people were swimming :(

much chlorine in pool that hurt your eyes just sitting in the room

clean, great breakfast

the pool was over chlorinated

the breakfast and the staff were lacking. breakfast was poorly stocked and often unattended.

clean large rooms and beds and tv and bathrooms etc breakfast good nice swimming pool spa and gym

went to sports bar connected to the hotel, food and staff there were also very good

the included breakfast was so much better than a standard continental breakfast, and the pool area was beautiful and perfectly clean

breakfast in the morning was one of the best i've had at a hotel

water fountain inside the gym. water fountain outside of gym didn t work

it was a great size, clean, and had a nice little kitchen area

the room was great. kitchen was unexpected and a pleasant surprise. bed was comfortable.

the laundry room was handy, too

nice bathroom and kitchen area and that they allowed dogs

the full-size kitchen, gym, and although we didn't use it, it had a nice laundry area and snack area