i didn’t like how far my room was from the elevator and pool

breakfast choices were average at best

the breakfast is always great

very clean and comfortable. nice room and dining area for breakfast.

lots of kids parties going on and we did not hear a sound from all of them

to bright in pool/spa area after dark

casino, drink, eat

we ve always preferrred the pool over other hotels because it s keptvwarmer

location for breakfast was great just didn t have much of a selection

onto the lake and it was a superb location in the building; easy access to the front desk/pool/fitness room as well as the front desk - breakfast had a waffle maker and many options for toppings

breakfast was limited but good

breakfast was good. location was ok

needs more breakfast options

breakfast could have a few more choices.

had breakfast area closed

no late check out for non-loyalty

breakfast was outstanding

the bed was really confy and was allowed early check in and late check out

it was a bit scary especially for those that have their kids with them heating loud yelling in the middle of the night right under their window

the hotel had a decent fitness gym

nice kitchen in the room and good sized bathroom

enjoyed the extra space as it felt like a little apartment

the pool was open but you sign up for times and we got the whole pool to ourselves

there was a lot of trash in the parking areas

the free airport shuttle

to much chlorine in the pool.

absolutely fantastic breakfast selections. staff very friendly!

pool breakfast friendlyness awesome

wonderful breakfast and friendly staff

the breakfast was excellent, and the employees were helpful and knowledgeable

pressure in showers was weak and , rediculous walk to self parking area, need to work on this for

good location. parking a little hard,but ok.

the swim up bar staff shelley she not colored people friendly and very rude

ud83cudf89 all of the staff in the hotel, valet, spa, casino, restaurants and gift shop were all very pleasant

- excellent pool - fantastic, but you need a hot tub down there not upstairs in a spa only

supervision in pool, kids being so reckless, and hotel ran out of towels

from the pool and hot tub, the restaurant

shuttle service and personnel were excellent

it place hotel and nice place to stay if u have a family nice pool jacuzzi steam room workout center surrounded by good food places in

took a while for the staff to bring pool towels.

no shuttle to airport after 12 noon

very clean, comfortable beds, nice pool, very friendly staff

were right next to three or four familys of traveling hockey moms and to have the kids running up and down the halls starting at 6 am wasn't great

our go to place everytime we visit grand rapids. clean, spacious, great staff, nice breakfast.

pool and bar wasn’t open

i love the spa tube it was very comfortable and fit two people!

we didn't stay for breakfast due to flight time

the dirty laundry room.getting the room cleaned took all day.

the layout was kind of odd as you entered it through the kitchen bathroom

the breakfast was less than desirable. bananas were green. muffins and rolls were rock hard.

was told the pool was open

better option for breakfast

hot breakfast

the pool and hot tube was relaxing

big suite, comfy bed, great breakfast, wonderful staff

pool

was very friendly, rooms are clean, breakfast has a big selection, the beds were comfortable and just off the freeway, but you dont

breakfast and pool were good.

breakfast for working her butt off to make sure everything stayed stocked up the kids loved the pool as well and it was 9ft deep in the deep so they definitely loved that of going down to the

everyone enjoyed the breakfast area

the kids were always in the swimming pool

bed, walk in shower, nite staff went above & beyond helping us with securing an uber when the shuttle to airport didn’t

quiet, hot tub, breakfast, bed.

fresh, recent upgrade to entire hotel close to airport, shuttle available

no deep end in pool.

kitchen had complete complement of dishes and utensils

person that runs the shuttle seems to be a problem

was a little expensive and there was quite a few kids running around the floor above me

pool should stay open for adults later

breakfast is just what you need to get your day started positive

no pet fee is a bonus as most area

pool is inside/outside, and even in cold and snow we were able to swim outside

would have been perfect had it not been new years eve and really crowded with families (kids)

the kids around made a lot of noise in my next-door.

pool was freezing even before getting into the hot tub!

breakfast was the only thing that let the hotel down but there was a bob evans just across the

pool area was clean but small

i wish there was a hot tub not just a pool

breakfast was hot, fresh and delicious

the kids didn't want to swim anymore the breakfast lady wasn't very friendly lol but oh well

airport shuttle service not timely.

breakfast b so good the rooms clean n smell so fresh n the beds r soo comfortable i recommend u

facility was excellent the pool the stuff the breakfast was amazing and good customer service

early breakfast hours, size of room/bathroom. pool.

the pool wasn’t open ud83eudd79 i really wanted to go swimming

staff and pool was open.

it is so nice that they have a curfew for kids for 10pm and actually inforce it

great location to the airport, timely shuttle!

proximity to airport, free shuttle service, nice staff

prior guest's bar soap and hair was in the shower

the airport shuttle was timely and helpful

amenities were great; ie, pool, fire pit, grills

gym was nice and clean

wish for a kitchenette, rather than eating in the living room

laundry facilities were great

add jacuzzi in the pool

gym, pool

the pool was over crowded and was not heated as it was stated to be.

clean!!! very nice breakfast choices.

no pool, no gym, no breakfast due to covid

boiled eggs in the breakfast box were incredibly weird

we liked the friendly staff, the pool area and gym, the room was clean, heated pool that works

the staff, room was great. decent breakfast

our room was incredibly clean, the staff was extremely friendly, and the pool area was immaculately clean

they had guest laundry service

stairwells, and for as big as the hotel is there should be laundry on each floor there are too many rooms and too many guests for only one washer and two

have the pool & hot tub to use & have good night sleep

staff was beyond helpful and diligent about having all the breakfast amenities and care area stocked and full

employees were very pleasant and helpful. clean room, and they gave me a late check out :)

breakfast was great,there a very nice well dressed lady making sure things were clean and tidy and

typical hotel hot breakfast but it was good, pool, laundry, typical size rooms, hot coffee in the lobby

room was great, the pool was clean and the staff was friendly and knowledgeable about things to see and do in the area

breakfast wag good, i wish they served bacon

the staff was polite & breakfast was good

the. breakfast choices were great.

the breakfast was actually good

i needed a shuttle to the airport very early(5:30am) outside of the free shuttle hours, and they were quick to

their airport shuttle is not up yet, but they more than made up for the inconvenience.

late check out

i chose this facility due to 24 hour airport shuttle

we called for the free airport shuttle

a laundry and even a gym

we really appreciated the full kitchenette with a full-size fridge and freezer as well as a two-burner stove

clean, nice little kitchenette, plenty of storage space, comfortable, good lighting in bathroom

the bed was very comfy, full kitchen as this place caters to extended stay

having kitchen in the room was great advantage for us

like cooking for myself, so having a kitchen was very nice

beautiful courtyard and pool

no swimming pool indoors

the location and the breakfast and the studio rooms.

a lot to hate besides the construction stuff in the parking lot that time

the pool was clean and monitored within every half hour with two

location....breakfast.... cleanliness and staff were all so nice

while the pool was open the hot tub was not.

the swimming pool is small, there’s no floating or swimming vest for kids

ran out of some of the breakfast items by the time i got there at 7:30

maybe warmer water in the pool

children enjoyed the pool & adults the hot tub

plenty of space for our family, great breakfast, great location, pool

the amenities gym, pool and the hot was nice.

the tv was my fav. the breakfast was bomb. staff is very respectful and kind.

should have trays in the breakfast area

breakfast was good hot and cold

room was beautiful. breakfast had a nice variety.

didn't use the pool area was clean and convenient as well as breakfast area clean and convenient

the staff, room and breakfast were amazing

the suite was perfect with its own kitchen and comfortable bed

close to resturants and stores. has a kitchen and living area in the room.

the kitchen was incredible! the staff was super friendly.

i loved everything especially the kitchen that was in the room too!

room was much larger than i thought it would be and had a it’s own kitchen!

there's a laundry facility on st as well as a pool and spa

the gym is big and is open 24 hours

jenna was amazing and hooked us up with an early check in

the pool towels were more like gym towels

a drink from the bar and i didn’t even taste the alcohol in it

once the office staff member got off her cell phone… then she came into the kitchen area and apologized a lot and said that she would have the fresh food items out as soon as

excellent pool area for children and adults

great night sleep in a very comfortable bed & the breakfast was great.

pillows were great. kids sundae bar was wonderful!!

water park for grandkids and adult children quietb room good breakfast

breakfast was good

pool stayed open late

location perfect for needs. breakfast items well stocked.

breakfast was awesome and the property is fresh and clean.

pool and hot tub were also nice and relaxing, even for an unusually cool day in august

nice place, pool ,hot tub, free breakfast, walking distance to a very nice bistro with a full bar and only 10 min to bittersweet

found the breakfast bar just great

breakfast should have more choices

we were accommodated for an early check in up to 1 hour which made a big difference in our day

the staff, the pool and hot tub and they had a great breakfast

breakfast was good, location was great for the activities that we had planned

they also helped me with an early check in which was greatly appreciated

the spa tub

the king size spa tub room

there was no marked parking, and there was

good location , breakfast was good , clean and friendly staff

breakfast was excellent

very nice, very clean very respectful staff! and breakfast is awesomeud83dude02

nice. 10 star plus. clean room. very quiet nice breakfast

screaming kids at the pool was unbearable due to the indoor acoustics of the room.

liked that we did not have to go through the lobby to get to the pool

staff was extremely friendly, rooms & common areas clean &comfortable, comfy beds, delicious breakfast buffet, easy check in/out

maybe not enough info like where is breakfast, pool, luggage carts, cookies, coffee, etc.

i like the gym, but i think needs some new machines

parking lot was not plowed for deep snow.

the breakfast bar was huge and i was looking forward to it the next morning only to find coffee and two flavors

the sheets and pillowcases appeared clean. bed comfortable. karaoke bar has been shut down.

don't like the breakfast it's only muffins there's never no coffee the orange juice and apple juice is always

the breakfast selection

pool area was crowded

didn’t get to use the upstairs pool table and indoor pool because it was after 11 once we got back

i will say great value for the price, breakfast didn't include many hot options but it was better than nothing

staff were helpful. gym has good equipment.

breakfast was delicious

breakfast was good

the spa tube was amazing

nice big spa tub

spa out of order.

pool and jacuzzi

rooftop bar is amazing! staff was very friendly and helpful. free parking is a plus!

cots only an air mattress for my child and pool was closed for maintenance our entire stay

pool out of service, construction ongoing in the lobby and high level of dust and dirt in the

the pool area was small but not busy at all

pool could have stayed open longer.

also, i thought there was a shuttle service

was very comfortable and the 24/7 gym had everything i needed during my business trip

slept in through breakfast because i didn't want to get out of bed

the breakfast was great. and staff was helpful. a lift ride to venue.

shuttle to downtown venues

had issues getting conjoined rooms (we have kids)

was a quick getaway for my wife and i without our kids

there was no pool for the kids to swim.

very nice !! big room, nice pool and great breakfast!!

pool was small, but enjoyable

staff at the desk great hot breakfast included convenience of location pool

the breakfast was adequate, but the room was great

convenient location. clean, amenities, breakfast. staff was superior

the bar had a great happy hour

there was a wedding next door and the crowd at the bar made it hard to get service.

didn’t include breakfast with the rate but that wasn’t a big deal as they do have a little bar and serve food

friendly staff and great food in the bar / lounge area!

we loved the location and the bar in the lobby. everyone was very friendly and helpful

we live in nyc so we had no problem walking to restaurants and bars on the other side of the river

receptionists that were super helpful and friendly; the dj and bar on weekends was super convenient and fun

i had the best margherita of my life, truly, at the bar right after i checked in

location, cleanliness, great food and a bar downstairs, great staff!

bar was not something we expected and we ended up coming back to our hotel to enjoy the music and

found a dirty wet washcloth and used bar of soap in our shower.

dead bolt did not work and the extra security bar would not work either

the bistro) was good although highly priced, swimming pool is ok, gym is tiny but ok, parking and location are great

they were able to accommodate me for an early check in as well as a late check out and where overall just very

swimming pool is amazing and it is good choose if you with the kids like us

the pool was freezing cold (aug 19th) they say it is a heated pool but they need to turn it on

there was no room service, had to travel down to the bar to pick up my food order.

we did not have breakfast, but the bar was wonderful late night and even was able to get fries!

friendly and helpful staff, hotel bar was great and breakfast was well done!

great location, clean, comfortable and good breakfast.

complimentary breakfast

it offers a roof top bar for guests only, perfect

breakfast was fantastic, the bed was comfortable and there is laundry for the guests

pool gets crowded but opens at 7

room was spectacular with great views, the rooftop bar is must see and the staff was world-class

room service friend was allergic to cheese and his andwhich had cheese they said they makr a new

no microwave or room service

lobby bar staff to busy to serve anyone

we had drinks in the bar area and did not feel to inviting there either to be honest

and maybe a little bigger room service menu

ordered room service for 1 adult and 3 kids and it cost $105 plus tip for

there was kids running up and down the hall screaming

no room service at this time

the pool and hot tub were very clean and you could even order a beer to take in the hot tub!

kids were loud past 11 pm

is wonderful however, perhaps guests could receive a small discount on their breakfast

pool area was prefect for my grandkids, not very many people in pool area at once

it was good distance from our venue. pool was available without too many people. room was quiet.

the company provide a shuttle service

we didn't get breakfast so i don't know what they had available

went to sports bar connected to the hotel, food and staff there were also very good

the pool area was bigger than most and the indoor/outdoor hot tub was fantastic

- the room service was around 10-30 a person per meal

very nice room the staff were helpful and the breakfast and the gym facilities were great

bonus to have laundry facility on site too

the free breakfast was actually pretty good - hot items were hot

breakfast was great and the location was perfect for a night at the casino.

parking lot needs repair

breakfast was warm and served by personable staff member

breakfast was outstanding as well

place was clean and my early check in request was accepted

make sure you ask for a view. some rooms overlook the pool roof and your view is blocked.

loved the hot tub & pool! great customer service!

requested a 2 hour early check in which was denied

great location, the pool and hot tub were very nice and clean

i wish i had time to enjoy the indoor pool, because it looked so inviting

curtains in room needed updated, usb outlets needed, pool needed to be heated.

clean room, friendly staff, walking distant s to restaurants and decent breakfast

location was convenient, room was clean, breakfast was great.

i did think that the hours of the pool could be extended a bit.

near firekeepers casino & hotel.

included breakfast , was outstanding

close to the casino

room with comfortable beds, the kitchen has all supplies you need

the cabinet space, dishwasher, dishes, pots and pans, silverware, roll-out desk, quite hallways, pool, exercise room, breakfast included, coffee always available by front desk, & check out time is

brand new...with kitchen that i took advantage of!

breakfast was poor

pool was bitter cold, and it had hard floors no carpet

breakfast have a pool which is offered have done somebody at the front desk that actually cannot

breakfast wasn't terrible- but we stayed on a busy weekend and it was hard for staff to keep up

excellent location; breakfast was okay

kitchen area was bigger and better than i had anticipated

indoor pool was available but cold, not warm for guests to use

ons of space in the room. lots of storage and the bathroom was great as well as the kitchen.

niece said it looked like the pool hadn't been vacuumed in a while

room was clean and the grandkids loved the pool.

bed very comfortable, pillows perfect, great pool, easy to find

chose to sleep thru breakfast

the pool was very very small.

kids enjoyed the pool, teenagers enjoyed the gym, and i enjoyed the spacious and comfortable room

eat breakfast

was warm and friendly, the hotel and room was clean, had everything we needed, and the pool and hot tub was very nice and relaxing

we loved how clean the rooms and hotel was and also the pool and breakfast employees were great

couldn't even stay in the area it was very load with kids

stayed because said pool was good for kids

customer service, breakfast, comfortable beds, clean.

only negative was that the pool was not open.

the bed was comfy. pool was clean and warm.

towels at pool could be bigger. towels in room could be more comfy

how the pool was closed wish i would have known before booking it

friendly staff, clean, great breakfast and coffee!

the pool was also closed because of renovation, should have mentioned that in discription, i also

first hot breakfast since our journey began 6 days ago. very pleasant surprise.

bed was soft pool was nice breakfast was good

friendly people, good breakfast and great location for us.

the availability of the pool and gym was also appreciated

coin laundry not working, no sign, lost a buck fifty. whatever

i gave back my dirty laundry every time

didn’t like the coffee and there is only one laundry machine for guests

very nice place but laundry room waz closed because only maintance man had key was very very late didmt get to do

very nice place but laundry room waz closed because only maintance man had key was very very late didmt get to do

the bar & pool close early during the week

didn't use pool but did see it was pretty small

i used the pool, fitness center, and dryer

cold pool

nice and clean. pool was a bit chilly.

waited 5 minutes for help), room door didn't close completely without pushing, cramped parking lot

the lack of parkinglot activity

va parking.

lots of parking and a mexican restaurant right next door

also had very little parking space

handicap parking is on opposite side of building from handicap room

no parking 4

parking lot needed replaced

was pleased to find the pool well maintained and the water was warm

very quiet, pool was great staff was wonderful

loved having a kitchen that i could heat and make my own oats, etc

kitchen appliances included

my kids loved the pool area (and the snacks

breakfast was not my favorite

the location was perfect for us and the breakfast spread was very good.

the breakfast, staff, and room

rooms, friendly staff, and the breakfast food was exceptional

breakfast was very good

the pool is too small and had entirely too much chlorine in it. no hot tub.

kids didn't have access to juice in the morning because staff said it was