the surroundings are rather ugly with a highway, a parking lot and a huge car storage place around it

the breakfast was just alright. it was a little pricey for the quality.

for work was perfect , breakfast selection and service was excellent , good complimentary selection of drinks in the room

breakfast options were amazing, room was neat and spacious.

gym, swimming pool and overall set up of hotel

view and was comfortable definitely recommend if you are in the area will book again plus free breakfast was a

breakfast is coffee and toast, anything else is extra

breakfast was just ok

uit, toast and coffee) but menu breakfast was really good

the breakfast quite good

the pool, and the restaurant

rooftop pool seems abandoned.

the swimming pool was out of service (which wasn't mentioned even after asking about the terrace)

breakfast was good. quiet place rested

breakfast no rules

think the breakfast was very poor, literally the chilaquiles were just tortillas with sauce, no chicken, no

clean and comfortable room. good breakfast coffee available at all times

service and breakfast

breakfast is the same all the time ahaha i stayed here monthly

breakfast left to be desired.

breakfast included (although basic)

breakfast doesn’t change, same food

breakfast area very clean and comfortable, food was good and plenty to choose from

location perfect breakfast amazing

clean, excellent breakfast, fabulous staff

breakfast was expensive for the poor options for breakfast

convenient location of hotel, cleanliness and decore of the room, breakfast buffet.

location, walkable from the bus station of the city si very close, great staff and breakfast

clean, they offer a great cookie during the reception who helps to give an smile from my kids

clean, they offer a great cookie during the reception who helps to give an smile from my kids

the swimming pool is exposed, to close to lobby

the pool was little

hot water, wifi doesn t work, breakfast is awful, old rooms with meccanical noise during the night

modern hotel with stylish decor, spotlessly clean, comfortable beds, good wifi, good location directly next to the highway (but nonetheless good sound insulation) and in the

entrance to parking lot is complicated

great choice for breakfast

convenient location fair price good room service

spacious and clean rooms private parking

they said they had a pool and a jacuzzi,but it was only a tiny pi pool with dirty water, it wouldn't fit 10 people

had to reserve the gym, but when we got there only one machine actually turned on

great hotel. luxurious, very comfortable. good wifi.

great price, modern rooms, clean, parking, good breakfast

clean, enough space, good gym

rooms, nice location, easy to reach, good parking place

also we went there because of a good experience 10 years ago, excellent food thru room

comfortable accommodation with good parking and restaurant and bar

the room smelled like a strainer. the room has no spare toilet paper. the pool was cold.

comfortable accommodation with good parking and restaurant and bar

cold, noisy, small. tv: bad image quality and no sap option. breakfast included

breakfast started 20 min. later

quiet, safe, cold ac, hot water , easy safe parking and an awesome breakfast

very well set up, clean, comfortable and nice breakfast buffet

breakfast, staff

the bed was comfy and the pool was a nice touch

there's no good parking entrance road sign

pool temperature

usa main hotel chains but way above in courteous service and excellent breakfast and restaurant room service

the staff was helpful and the parking was huge

great staff , parking and pool. great value for our stay

the parking, the rooms size , the cleanliness, the staff .

beds were comfortable free parking

no toilet paper, communication with room service , exercise room is sub par for 5 star hotel,

we chose this hotel because it's indoor pool, but it was well, not clean, specially the one for kids

room, pool, bed, cleanliness

you can only tip cash which was frustrating when paying with a cc for room service or breakfast

the swimming pool is really small.

i liked the buffet for breakfast

breakfast was great ,great place good staff,

is wonderful, rooms are more o less clean, the rooms were close to each other as requested, breakfast so so, easy to

breakfast here is clearly very good as the restaurant was full when we left - we didn't have time

staff were very friendly, the jacuzzi was clean and breakfast was nice

easy check in process with friendly staff, own parking

had breakfast in the morning, while i was eating i found a piece of glass in my mouth, it was inside my

rest of facilities, breakfast and staff were excellent

the pull area was full of mosquitos and wifi service was very slow.

pool and facilities are gorgeous and can be the main reason people stay here

breakfast was excellent, and all the staff were exceptional, fantastic laundry facilities

they have such an amazing hotel with clean rooms and amazing breakfast, the area is nice and the mall has everything you need

everything was great.the staff were attentive and the breakfast generous. the bed was comfy too.

breakfast was ok and nothing to complain about

the boys at the restaurant at breakfast are great and they will do and go the extra mile for you

water in the pool was cold no wifi broken fridge broken bath top tv didn’t work when we got there room service

front desk employed, response to service, ubication, swimming pool

we did not stay long enough to enjoy the pool area

we were looking for a large room with a comfortable bed, a/c, strong wifi, and a pool

the pool was not available for guests as there was a private party taking place that evening

breakfast buffet included with room price and can order eggs and breakfast meats to your liking

close pool

the rooms were clean and comfortable, breakfast tasty and pool nice.

great free breakfast

facilities, breakfast, cleanliness...

better breakfast option, better bar. wifi and cable system bad

check in and safe parking

the pool and i didn t get that i had a dirty old room small bed and the view towards the parking

room very clean, swimming pool, good free mexican breakfast, parking lot, very quite, lightning and the attention very good

free breakfast was only eggs and beans with bread

proximity to all the major stores walking distance to parks pool

food in general was extraordinary; wifi service was very good and the room itself was gorgeously decorated

electricity for more than 5 hours, no air conditioning, wifi, light or able to connect computers nor phone

pool look cozy we didn't have time to try it

waits for food and drink at the pool

breakfast, good gym, great clean room, located across the street from a beautiful park and only 10

nice buffet breakfast and a beautiful park across the street

the breakfast is worth the money

the breakfast was very good.

ere are limited spaces), nice housekeepers, good location.

i wrote it before room service and it's food are excellent!!!

breakfast -room service- delicious, super fast, we loved it!!!

room service and it's food... delicious!!!

requested birthday decorations for the room, asked if we could swim at the pool, there's no heater active and can't use it

the pool heater was not available, and most of the time the shuttle driver was not available

as nice as the hilton garden inns i frequent, dirty carpet, small pool, not the best location, and shower pressure was raggedy and not consistently hot

pool was very small

friendly staff, great location and wifi service.

politeness of the staff at the breakfast could be more welcoming and the opening times of the pool

breakfast included was a great $ saver

the gym was horrible with broken machines

the breakfast was great and the location was excellent. the staff was very welcoming.

nice gym too

was a heated pool, which was my first criteria, food was good, got a covered car parking which was included in our stay, no extra charges

pool was good for the kids and the little playground was also used intensively

i was asked to pay cash at the restaurant and then for room service as well

hotel with beautiful garden areas, pool was small but heated which was great to be able to swim early before leaving

the swimming pool itself is nice, and the gym

wifi is the best i've experienced in a hotel, ever. stable and fast. roof bar is very good.

child unfriendlyness, temperature parking

wifi is the best i've experienced in a hotel, ever. stable and fast. roof bar is very good.

good location good wifi stuff understand english clean

free car parking under the hotel, which is handy

nice breakfast. lost an item and got it back

breakfast was fine but not memorable.

free breakfast with good options. very nice staff. clean. spacious room. good location.

the breakfast was good, but actually it could be more rich

the breakfast was perfect to start the day!!!

they provided internet, computers, kitchen and friendly

we set up our spa day at check-in and went to our lovely room before setting out on our adventures in the centro

you can also get use of their kitchen

the staff was very helpful. we appreciated the laundry service.

the staff are exceptional. use of kitchen was a huge plus.

staff were really helpful and kind; the included breakfast was great; the room was beautiful; the location was great, close to everything; it was

so the area with the swimming pool is a bit tight - but if works so fine even though

other window), it was loud due to other guests being noisy and the in-room wifi access point was inconveniently placed so the blinking lights annoyed us the whole night also

is a beautiful, boutique hotel with pool, jacuzzi, and terrace

breakfast was great, the room was well maintained and comfy, the location of the hotel is excellent

my windows were looking to the pool/breakfast area and woke up to hearing people talk.

the backyard has a small pool and tables, background music creates a relaxing atmosphere and it's never loud

the pool is small but perfect for cooling off in the afternoon

we loved having the pool each day

the pool area is really nice too

to main roads to and out of the city, room equipment good, the breakfast buffet was very

my reservation included breakfast & options were tasty and varied

very nice staff. the food at restaurant was good. and they have a gym.

if the gym is well equipped, it's extremely dirty and no maintenance is done

place is in a very convenient location, the staff is very kind and we love the pool (open from 8 am to 9 pm) (-)area of the swimming pool needs some maintenance (-) the pool was cleaned at 9am, so if you want to swim earlier you will do it in a dirty one

entrance to parking lot was very confusing to me and multiple uber drivers 2

is a soriana grocery store across the parking lot

roomy, big bathroom, very comfortable beds. easy parking.

the breakfast was great. the view from the room was also beautiful.

the fresh fruit at breakfast.

hot breakfast staff service

the food, the laundry service and good price

location, staff and breakfast were okay.

1 night, but the location was excellent as we were able to walk to a restaurant for lunch and breakfast the following morning

there were a lot of mosquitos by the pool

breakfast vouchers were available to use at the restaurant across the

great breakfast

the included breakfast at patio santiago across the street was fantastic too

breakfast was included in our room rate but it didn't mean a free choice from the breakfast menu -

breakfast was ok.

were only 2 breakfast choices

variety)

is limited storage space, doors are relatively thin and we could hear people working out in the gym above us or the housekeeping staff outside, wifi could be a bit wonky if you re using too

hey didn’t offer a breakfast

breakfast and located in the heart of centro or downtown queretero so it was so great to get to

central location , breakfast ladies excellent,

great place, good location near the city center. we also enjoyed the buffet breakfast!

helpful staff, good breakfast, hot shower, location is excellent

breakfast included but at another hotel 15 mins walking away. breakfast poor and bad

pity there is no breakfast, but enough restaurants on the side

i didn't had breakfast.

wifi never work fine all time i have to use my own internet and i pay for the service i didn t

great location in el centro, excellent wifi in room, spacious bedroom, lots of space, big comfortable bed, several windows, great lighting

spacious spa and pool area

the spa hasn’t available the sauna

to spend the evening at the brewery bar and then start the morning with a swim in the warm pool

a small note for future guests: during both days of our stay, all spa treatments were fully booked, so if you’re planning to use the spa, it’s definitely worth

was perfect, pool zone, tabern , rooms everything was clean and comfortable, is really good you have in your own

the rooftop bar is lovely, they let us take our own wine to have with their food

but i would felt better if they had a better security filter, everything was ok, but it shares a bar open to the

an additional breakfast options for example; scrambled eggs, breakfast sandwiches or breakfast burritos - i know

from cecelia and liliana at the front desk who booked us tours, dinner reservations, taxis and spa appointments to the room staff

maybe a larger cup of coffee for breakfast

breakfast was good

location in the historic centre (minutes walk from the main plazas), delicious breakfast, comfy room, super clean, friendly staff

there's a nice pool and daybeds to relax

everything is nice, quiet, comfortable, excellent location and service. delicious breakfast.

impecable, facilities are neat, location is close to plaza de armas (good restaurants there), and breakfast at the hotel

the breakfast was great too

we were able to have a late check out due to unexpected circumstances

spa services are available in room we hope to try some next time

breakfast was literally down the hall. super convenient.

the delicious breakfast in the morning

the breakfast was very simple it could of been a little more choices

the breakfast is very good, and it's close to coffee shops and restaurants where you can have a lovely

only thing we did not like was breakfast

breakfast was excellent each morning

rooms arranged along a series of courtyards into the block, with breakfast tables in the courtyards

was fantastic owner could not have been more helpful loved the breakfast and even invited 2 friends on the last

wifi in the rooms was great

good wifi

location, staff, ac, shower and wifi work well

i like fresh fruit in the breakfast

hotel is quite new and has an interesting parking lot so that is fits one car per room, although being small

breakfast was unexpectedly really good, lots of options

breakfast is ok, this travel in mexico is very good for me. thanks holiday inn.

ol, bar, etc

wifi worked well

perfect! wifi too!

comfortable bed, good working wifi, very clean and a shower with good water pressure

good wifi

staff is nice , wifi is good

hotel was nice and clean. breakfast was amazing.

never said hi, it took forever to get pool towels

breakfast it's ok

given a table for breakfast and then gave it to somebody else, even when there was a dish with fruit and coffee

the breakfast is awesome and also the attention from the restaurant staff is excellent.

also #202 gets you pretty fast room service

wifi didnt work

room service was also available

i would suggest to improve wifi and towels situation.

perfect location, very comfortable, good wifi, good restaurant, very helpful stuff.

not wifi

no wifi, they didn t give us a conditioner i couldn t work from my room on my computer

the wifi wasnt working at all lack of fresh air in the room

wifi in the rooms didn't work, my toilet smelt and lingers in the main room

wifi doesn't reach the peripheral areas

quiet location + center of the city + valet parking + very clean + very well maintained + very well

staff is courteous, their valet parking is great

we had the big room with a kitchen

they do not have kitchen service, or restaurant service

hotel is clean, comfortable, great room service and friendly staff at the desk

he also got in my car and took me to the free parking lot a block away

the kitchen was very poorly equipped

suite we stayed at had a kitchenette, but it did not have kitchenware, only a few dishes and silverware

parking is by a third party and around the corner, people managing it are rude

there could be a few more utensils in the kitchenette

hotel, great attitude by all at the hotel, delicious breakfast

90s disco music during breakfast did not match the setting.

breakfast was not included, but available as a separate charge

the breakfast is very good, with pastries, fresh fruit and eggs of your choice, all included with your

food was so delicious and the waitress (yvonne) so engaging, we ended up eating breakfast there everyday

hotel was quiet, the staff was friendly and helpful, someone was at the desk 24 hours a day, the wifi connection was good, the shower was great, the bed was reasonably comfortable

hotel is beautiful, comfortable and we got a very good breakfast

breakfast, no restaurant, no air conditioner, no water in sink and the most important is no

breakfast is offered at 8:30 am it was never on time

reserved a room for three adults and paid extra for breakfast well when i got there they didn t even tell me about it

spa facilities off the main reception

area, and it's actually a holistic hotel meaning that they have sacred geometry and nice relaxing/spa music and the colors are aquas and blues which make the place very soothing, perfect to relax,

at the spa area, the neatness , organized environment and mostly the ancestral wisdom of the wonderful

spa was being remodeled so there was very noisy

everything except breakfast.

didn t get room service

no room service

great architecture, design, room service and location.

it is a beautiful property with a pool and delicious breakfast

we really missed the room service. or at least a bar where we could get something to drink.

large room in excellent condition, big courtyard with restaurant, gym and pool, room also with air conditioner

the pool was dirty and unavailable

facilities, swimming pool, room luxury/size

gym equipment could have been updated.

noise at night like if they were filling a pool in the room next to us or doing some work in there

matter where you look, either inside your room or at the bar next to the pool, wonderful design and materials will surround you at tá

pool area is nice

the pool/jacuzzi is warm and relaxing, not crowded

plus the pool with chairs in

lovely pool and outdoor space and amazing friendly and attentive staff

very cute patio and design good wifi outside the room very nice & friendly staff

beds are stiff, short and not so comfortable. barely any wifi in room 107.

also the wifi didn t work at times

the wifi service would fade fade from time to time. there was a drainage problem in the shower.

also the wifi was iffy