the pool was not available for guests as there was a private party taking place that evening

water in the pool was cold no wifi broken fridge broken bath top tv didn’t work when we got there room service

front desk employed, response to service, ubication, swimming pool

we were looking for a large room with a comfortable bed, a/c, strong wifi, and a pool

the receptionist told us it was the pool heater

food excellent and attention, only wifi was not that good

the wifi was also not working and we brought it to their attention but they just kept handing us the

the warm pool

the wifi never worked, so, if you have the great need to use it

great location great breakfast

as nice as the hilton garden inns i frequent, dirty carpet, small pool, not the best location, and shower pressure was raggedy and not consistently hot

the pool heater was not available, and most of the time the shuttle driver was not available

requested birthday decorations for the room, asked if we could swim at the pool, there's no heater active and can't use it

friendly staff, great location and wifi service.

pool was very small

roomy, big bathroom, very comfortable beds. easy parking.

entrance to parking lot was very confusing to me and multiple uber drivers 2

is a soriana grocery store across the parking lot

there was not freezer in my room is always good mainly with kids

was a heated pool, which was my first criteria, food was good, got a covered car parking which was included in our stay, no extra charges

i love how big the room was and the room service was amazing!

the buffet, the gardens, the parking, the room service

great property and pool, garden. staff super friendly and efficient. really enjoyed my stay.

place is in a very convenient location, the staff is very kind and we love the pool (open from 8 am to 9 pm) (-)area of the swimming pool needs some maintenance (-) the pool was cleaned at 9am, so if you want to swim earlier you will do it in a dirty one

to main roads to and out of the city, room equipment good, the breakfast buffet was very

my reservation included breakfast & options were tasty and varied

if the gym is well equipped, it's extremely dirty and no maintenance is done

the breakfast buffet is very expensive and i paid more for the rooms that booking.com said

we did not have breakfast. the rooms are quiet. plenty hot water.

breakfast was super, lots of choices even roast pork and broccoli

the food, the laundry service and good price

the fresh fruit at breakfast.

location, staff and breakfast were okay.

the breakfast was a bit pool.

breakfast was shared with the whole staff of a company and made the experience none pleasant and

breakfast was not good

nice breakfast. lost an item and got it back

the breakfast was perfect to start the day!!!

great location super good and healthy breakfast staff was super firendly and helpful

the selection of breakfast

staff were super friendly everything was new and clean breakfast each day was amazing

breakfast is ok, this travel in mexico is very good for me. thanks holiday inn.

not enough parking space

given a table for breakfast and then gave it to somebody else, even when there was a dish with fruit and coffee

facilities and rooms with huge meeting areas in the bar and restaurant

hotel was nice and clean. breakfast was amazing.

specially the swimming pool and jacuzzi

the breakfast is awesome and also the attention from the restaurant staff is excellent.

wifi is not good in rooms

property, nice pool, gym, restaurant and staff was wonderful

super clean and beautiful, everything looks amazing, feels safe, good service, easy parking

the rooms are very small, tv doesn't work well, wifi is slow, gym is unsatisfying

there are many parking options at the property

clean and neat, good business hotel with conference rooms, good staff. has an ok pool, too.

the rooms were clean and comfortable, breakfast tasty and pool nice.

this is ashame because the onsite breakfast kitchen, food, dining room and staff is excellent (wish it was a full service restaurant

rooms, good wifi, friendly staff, great pool area that is very well maintained

breakfast buffet included with room price and can order eggs and breakfast meats to your liking

room very clean, swimming pool, good free mexican breakfast, parking lot, very quite, lightning and the attention very good

wifi worked good

in general were super clean, beds very comfortable, parking availability very appreciated :) staff were helpful, always available to our needs

clean, nice, good breakfast included.

check in and safe parking

safe parking

secure parking for my motorcycle, a pool, comfortable bed, close to centro and the historic area

we had breakfast included; it was tasty and enough to satisfy the hunger and handle till lunch

they said they had a pool and a jacuzzi,but it was only a tiny pi pool with dirty water, it wouldn't fit 10 people

great price, modern rooms, clean, parking, good breakfast

great staff , parking and pool. great value for our stay

the parking, the rooms size , the cleanliness, the staff .

the bed was comfy and the pool was a nice touch

the pool area is nice but the pool itself wasn t very clean

there's no good parking entrance road sign

great bed, big tv, secure parking lot, and friendly staff

pool temperature

rooms, nice location, easy to reach, good parking place

7 pool chairs are a joke

also we went there because of a good experience 10 years ago, excellent food thru room

also the pool need to be warm up because even at 2hpm it is really cold

room service so slow, in front desk very slow to pay by credit card

staff was friendly all the time, it was so cool to have free cofee and water all the day at the breakfast room

quiet, safe, cold ac, hot water , easy safe parking and an awesome breakfast

breakfast started 20 min. later

the breakfast offer instant coffee

breakfast included

laundry on site saves time and money

comfortable, tv cable, inside of a mall with some options to eat, laundry, gym inside the hotel

parking , gym and other things are good

laundry was free

any trouble or emergency you may have besides all the restaurants that are perfect to have kunch, breakfast dinner

the pool area is really nice too

the pool is small but perfect for cooling off in the afternoon

my windows were looking to the pool/breakfast area and woke up to hearing people talk.

the backyard has a small pool and tables, background music creates a relaxing atmosphere and it's never loud

we loved having the pool each day

the location and great breakfast

gym old, dirty and machines don t work

access to the on-site parking was easy

ere are limited spaces), nice housekeepers, good location.

the property is high quality for good cost with free parking

i wrote it before room service and it's food are excellent!!!

breakfast -room service- delicious, super fast, we loved it!!!

room service and it's food... delicious!!!

our room was big and cleaned spotless every day, and the breakfast ala carte was just right

location, full breakfast offerings, pool and jacuzzi and staff was very accommodating including arranging for my

internet wasn't working. i had to work. manager did get me connected to a wifi!

breakfast was amazing, pool swimming in the hot afternoon was the best

wifi did work well

nice facilities breakfast was excellent buffet type, close to the historical district

politeness of the staff at the breakfast could be more welcoming and the opening times of the pool

the small bar and small pool on the roof top was fun

there is a nice bar and i loved the restaurant

good location. has gym. good wifi. good breakfast

staff is courteous, their valet parking is great

hotel is clean, comfortable, great room service and friendly staff at the desk

valet parking

the parking is not at the hotel but it has valet parking

parking but they had valet

we didn't get to spend any time looking at the spa services but i would certainly do that another time

the wifi was good and allowed us to check emails and listen to radio caroline's internet broadcasts

wifi sometimes didn t work as well, no lunch or dinner service

only thing we did not like was breakfast

there was a wonderful honesty bar in a garden room that we made use of in late afternoons and after retiring from dinners

free car parking under the hotel, which is handy

i was initially worried about parking as they said it was available for compact cars only, and i drive an suv

they said it was booking, and they couldnt do anything they dont have parking

was very slow and most of the time wifi didn't work

one can hear the noise and music coming from the rooftop bar quite loudly in the room

very comfortable, safe, cleanest, room service excellent location, affordably prices recommended

good hotel in general - good staff - secure - good restaurant for breakfast and dinner (it is pricey

breakfast had different options , delicious

it was a large, spacious room.it was easy to find english speakers. room service was excellent.

nice location, great breakfast

the breakfast was excellent

breakfast was disappointing

90s disco music during breakfast did not match the setting.

nothing really, it would be great though if breakfast was included with the reservation.

food was so delicious and the waitress (yvonne) so engaging, we ended up eating breakfast there everyday

beds are stiff, short and not so comfortable. barely any wifi in room 107.

also the wifi was iffy

very cute patio and design good wifi outside the room very nice & friendly staff

also the wifi didn t work at times

the wifi service would fade fade from time to time. there was a drainage problem in the shower.

parking on site

room, very pleasant and acomida ting staff, access to unlimited fresh water, good free parking

suite was lovely! location is great, parking was a godsend!

service was very good, the room was very clean and the parking was great, specially considering it is at the historical center

the location is great, we got to walk a couple blocks but worth the scenery and the parking on site is great

hotel is beautiful, comfortable and we got a very good breakfast

reserved a room for three adults and paid extra for breakfast well when i got there they didn t even tell me about it

breakfast, no restaurant, no air conditioner, no water in sink and the most important is no

breakfast is offered at 8:30 am it was never on time

also #202 gets you pretty fast room service

wifi did not allow us to

wifi didnt work

room service was also available

while wifi worked in the room, it became practically unusable as soon as you stepped outside of the door

the breakfast included was delicious but mostly the owners were so kind and helpful and really made our

the free breakfast was a nice addition

robes were part of toiletries - breakfast was very tasty on the top terrace roof, i enjoyed the experience - staff was nice and

breakfast each morning was good

it is centrally located, amazing owner and staff, delicious breakfast, comfortable, and words cannot express how much i enjoyed staying there

breakfast was good

breakfast is brought to your room so you can eat in your room or on the patio outside your room

nice breakfast served in room

location in the historic centre (minutes walk from the main plazas), delicious breakfast, comfy room, super clean, friendly staff

the simple european breakfast was very nice

the rooftop bar is lovely, they let us take our own wine to have with their food

but i would felt better if they had a better security filter, everything was ok, but it shares a bar open to the

- any option for breakfast or

pity there is no breakfast, but enough restaurants on the side

got the room at the last floor junior suite number 302, big, clean very comfortable bed and good wifi

breakfast included but at another hotel 15 mins walking away. breakfast poor and bad

full of cracked concrete and paint the floor poor wifi for rooms a the back of hotel

good wifi

location, staff, ac, shower and wifi work well

the breakfast felt very vegeterian with beans so it would be nice to have an english translation of the

central location , breakfast ladies excellent,

breakfast and located in the heart of centro or downtown queretero so it was so great to get to

hey didn’t offer a breakfast

everything ,stuff was very helpful they brought me extra pillows and blankets room was clean ; breakfast was

were only 2 breakfast choices

breakfast was amazing and started at 7 am which is early for mexico

we had breakfast included and it was delicious

the reception staff were great as were the servers in the cafe for our daily breakfast

variety)

the room and bathroom were clean, the wifi was fine, and there were plenty of outlets, excellent hot water

i felt like a princess in most spectacular room 209, that has incredible spa like glass room

pool needs lights for night

the pool area is quiet, clean and relaxing

the pool is nice, they also have parking space

did not have breakfast as we left before it was served

room was close to the pool but the sign said it closes early it did not kids were loud and stayed till

there is no parking on site but secure parking is provided very close by

added bonus was the small pool you could also use in the sister hotel round the corner

there's a nice pool and daybeds to relax

the breakfast was delicious

nice small pool

a pool on the premise, must go down the street to their other location to sit in the very small pool

no windows in the room and the spa is very expensive. nothing is included in the fee

there is also a common kitchen where you can find water, coffee, tea and juice any time

never did understand to what extent guests can use the kitchen

they have an outdoor kitchen you can use, i think they might serve food sometimes, they had a lot of dishes and cups,

thanks also to the ladies from the room service, especially the younger, i do not remember the name

everything was great.the staff were attentive and the breakfast generous. the bed was comfy too.

the boys at the restaurant at breakfast are great and they will do and go the extra mile for you

breakfast exceptional! kind staff! helpful doormen.

mexican breakfast

i have rated it before, i just have to say that the buffet breakfast has considerably improved in my last stays

biggest problem is the security and noise conflict between a roof-top public bar and restaurant on the 4th floor and rooms below

breakfast on the rooftop terrace was lovely and very filling

everything i needed was at a walking distance and the roof top bar & restaurant have an amazing view and delicious food

the room service was superb and the room was cozy and clean

the hotel itself is beautiful and quiet despite its location, and has a fantastic rooftop bar with amazing views over the city at night

with nice shade, swimming pool, lot of space to relax

no room service and breakfast, although delicious, doesn t star until 8am

no room service

swimming pool, amazing breakfast, great service

of queretaro historico area; clean, comfortable; excellent staff & service; courtyard w/ patio, pool, and library

plus the pool with chairs in

lovely pool and outdoor space and amazing friendly and attentive staff

pool area is nice

pool is a lot smaller than the pictures and not really well maintained

the pool/jacuzzi is warm and relaxing, not crowded

hotel was quiet, the staff was friendly and helpful, someone was at the desk 24 hours a day, the wifi connection was good, the shower was great, the bed was reasonably comfortable

all around the park and very safe location, the staff was very helpful and courteous, the breakfast was amazing… made to order, it was very quiet and nice and dark for sleeping, very

they have spa service to your room

the breakfast was delicious, and no steps to climb to go to our room was a big

breakfast was incredible, and i really enjoyed that it was included in the price

breakfast was literally down the hall. super convenient.

and spacious rooms, tv cable and wifi, hot water, toiletries, comfortable beds, attentive staff, car parking inside the

area, and it's actually a holistic hotel meaning that they have sacred geometry and nice relaxing/spa music and the colors are aquas and blues which make the place very soothing, perfect to relax,

noisy at weekends nights. breakfast could be more generous.

at the spa area, the neatness , organized environment and mostly the ancestral wisdom of the wonderful

spa facilities off the main reception

everything except breakfast.

great if you are driving because parking is included

suite we stayed at had a kitchenette, but it did not have kitchenware, only a few dishes and silverware

perfect size little refrigerator with the mini kitchen

the suites with kitchenette are all super old

the kitchen was very poorly equipped

the breakfast is not much but good

the location was excellent. very close to some good spots for breakfast

clean, different, kind staff, good wifi

lack of windows in the room, no hotel parking. no breakfast at the hotel.

that would have made it even better would have been coffee, toasted bagels and cream cheese for breakfast

no wifi on room, window just to patio, only socket in room was above the wordrowe used by tv

wifi in the rooms didn't work, my toilet smelt and lingers in the main room

no wifi, they didn t give us a conditioner i couldn t work from my room on my computer

wifi did not work in the room

wifi doesn't reach the peripheral areas

location. pool. amenities.

very comfortable and clean, although the swimming pool is too small.

the swimming pool is exposed, to close to lobby

hot water, wifi doesn t work, breakfast is awful, old rooms with meccanical noise during the night

clean, they offer a great cookie during the reception who helps to give an smile from my kids