explained what the hotel had to offer, gave my kids free sunglasses and buckets / shovel for the beach too

staff were great. early check in was a bonus. also bag storage on last day in usa was helpful.

rooms were clean and my kids enjoyed it

still a very uneasy feeling when you’re traveling with 2 small kids

i asked for an early check in and they graciously accommodated us

great breakfast, courteous staff, perfect room.

room service had to be requested, which is understandable, but it also means you won't have coffee

we arrived early and although our room was not ready for early check in they did hold our bags which the us

the conceirge was excellent,check in staff great, bar top notch

gym was extremely small and unusable and the partial sea view room we booked and paid for had no

later evening opening time of the pool bar; closes too early.

very nice rooms with lots of natural light. good pool. good location.

of the covid the pool was not open but we could see it from our room and the pool area is nice and beautifully lite

staff, great food for a hotel cafe, pool and spa was nice

e heated pool & spa were great

myself & my husband along with my 2 kids under the age of two basically had to stay in a full sizes room

staff upgraded me, did a complimentary late check out and stored my luggage

it was a real turn off when you are traveling with your kids

pool area should be renewed a little bit more.

it has a well-equipped gym, a nice pool and they lend skateboards and surfboards

the drinks prices in the rooftop bar were outrageous!

room service did not pick up the phone in the morning for breakfast.

the beach, the pool was so lovely, we stayed in room 206, which is a one bedroom apartment with a kitchen, it has a great fridge freezer, the keypad entry is brilliant, i definitely will be staying

amenities room and gym were clean and nice looking

hotel is stylish and the one bedroom suite with kitchen was spacious and clean

pool in the picture looks bigger than actual size

breakfast cafe

location, friendly staff, starbucks on site, early check in ; etc

we had to have our kids sleep on a roll away cot

not walkable for families with little kids

breakfast, heated pool, whirlpool, laundry, gym facilities etc definitely made it feel as if i was at home

and there were no amenities in our room such as cups or cutlery despite having a studio with a ‘kitchen’ area and there being no restaurant facilities onsite

pool, spa, gym and self-laundry services

i liked that those who were only staying there were allowed in. it was safer my kids and i.

we felt a bit uncomfortable in the santa monica area in whole with a family with small kids

love the restaurant and bar next door

got early check in

to the location it was very noisy early due to deliveries at the bar next door

not a really quiet place (noisy from the bar in the neighborhood and the traffic) - walls are very thin and car parking is nearly beside

heater/ac didn’t work in first room. beds are really hard. gets loud from bar next door.

location is at the top around the corner from the beach it was great kids loved it we all enjoyed it recommended

making us change rooms, kids couldn’t take baths faucet didn’t work, bugs in room

for kids you can stroll to the beach in a minute and people watch and town is only 10 minute walk

would have liked laundry facility the room was a bit dated

no pool for kids

problem with homeless people and did not feel that safe when walking around at night with the kids

breakfast, i ordered bacon and eggs, they were inedible

i think our 3rd stay here, all staff always great! yummy breakfast omelette !

problem with homeless people and did not feel that safe when walking around at night with the kids

amazing gym spread over 2 floors

breakfast not included.

pool and spa and location

thing i would change is an option for a room with a bathtub instead of just a shower (for little kids to bathe)

the pool and location of the hotel was brilliant

very beautiful hotel. staff exceptionally helpful. pool and gym space great. laundry very clean.

kettle in the room :( people leaving their loungers by the pool for ages, but not freeing them up - we didn’t get a pool lounger for days - suggest a

the fairmont has a gorgeous pool and an awesome incredible gym

the pool was clean, the service and food/drinks nice too

no way is that worth 1k a night for no sleep for a family with kids

the pool area is small but manageable. it’s a city hotel. free bikes foe seeing the sites.

no room service

the staff that managed the bar were very nice and we received excellent service from them.

no breakfast or room service

pool outdated and not staff to moderate the kids’

they charge some sort of fees for resorts when there s no spa open and do not have room service

room service overpriced though. only one elevator working

from our early check in, mohamed was so kind and sent us to the penthouse for complimentary drinks while we

famous penthouse restaurant has a limited menu, nothing really suitable for kids

there was no fridge to use for the kids.

breakfast could be improved: expensive for quality and quantity

don t miss the rooftop bar and restaurant

pool and the gym were fabulous

the restaurants are also incredible, as is the gym

the partner spa is gorgeous

the gym exceeds my expectation; i appreciate getting my sweat session while traveling

had a kitchen and family room

a cozy, large room with a great kitchen in a quiet, charming hotel

very nice apartment with kitchen, very comfortable with kids

loved the ambiance of the hotel, the pool in the middle of an open courtyard and the 1960 vibe

loved the pool upon entering the property

the rooms were very comfortable and well decorated. great gym too

pool and gym

nice exterior patio with restaurants, chairs, swimming pool and cabanas

really enjoyed our time by the pool, the food was nice and the kids had fun

loved the style location is great - walkable to beach and shops comfortable beds gym had peloton

i would have liked a pina colada or a similar tropical drink but the bar staff at the pool didn't know how to make one

the pool, the view, the beach and the restaurants and room service all 5 stars

gym facilities need an upgrade

room service menu selections

breakfast place struggled to know what to do when a power cut struck (it seemed almost impossible (+)best location, best breakfast and everything (-)the breakfast was delicious. beautiful view and friendly service. (+) the outdoor patio was excellent for breakfast (+)fab breakfast. great location. (-)not that keen on the inside area of breakfast space (+) the breakfast was delicious (+) also some very good breakfast spots are in a 5-10min (+)much everything, genuinely one of the nicest hotels to stay, great pool area, breakfast in the conservatory at coast always a treat, rooms are absolutely wonderful (-)the breakfast in the restaurant was so so compared to the price we paid

traveling with four kids so that is not always the case

convenience , room service, all accommodations, luxury, view and everything

you fell like sitting at the beach cosy wine room to unwind with a good glass of sauvignon blanc gym equipment still has smell of of wrapping box

the pool and the spa are fantastic and you have a clear view of the pacific ocean

our room was ready for an early check in - much appreciated after the grammys arty the night before

the kids loved the pool

helpful staff, even gave us some inflatables for the pool, which was excellent for my 8 year old daughter

guest fee of 28$ is added at the original price for the parking, bycicle rent and wifi

the pool was big enough and warm enough to be good fun for kids

pool was nos as big as i expected, but still very nice, no room service, but bar and restaurant open until 10:00 pm, food was good, limited options, but all

great location, comfortable beds & we were able to get early check in on arrival

manager was very accommodating with early check in and late check out on request

a pet fee of 50

check-in was easy, and because it was before high season, they were so kind to accommodate a late check out for us, which worked out well because our flight ended up being delayed

the staff were excellent, accommodating an early check in for me

could also put some gluten free biscuits or muffin as im glutten free and there is nothing in the breakfast table that i could eat

to the beach, comfortable fits 2 adults and three kids just fine, very nice staff

was so small for 5 ppl, i booked almost a year ahead and specified for 3 kids and 2 adults, i’m sure you could of put me in a lil bigger room

clean comfortable rooms. kids enjoyed the large connect 4!!

breakfast picky bits in the morning were sufficient with coffee

no window covering on the kitchen window and the cottage is pretty close to the street so there was a lack of privacy while

the kitchen appliances were full size, including a dishwasher

for our big family, the cottage had a kitchen and it was within walking distance to the

of tv channels not sdequate sound proofing thru the walls no tea or coffee making facilities no kitchenette or laundry

our backs in and drove us too the nearest cafe, convince store to wait while we waited for an early check in room, its a nice quiet place in walking distance to the beach, cafes, restaurants,

host was pleasent and even allowed us early check in

staff were all nice and friendly - very flexible with our requests (early check in & left luggage) - loved the location - fast food, grocery stores and the beach were

we were able to do an early check in, which was tremendously helpful

they allowed us to do a early check in and keep our luggage for 6 hours after check out

the owner was supper nice and allowed early check in

gym was good

need to reserve to use the gym, which was unexpected and meant we didn't use it when we needed to

need reservations for the gym and you have to go outside in order to enter the gym

small gym.

the gym was very small and not air conditioned

great gym, great parking

one specific young lady at the reception desk on monday april 15th evening dealing with the free shuttle service

especially noticeable when a family with kids next door

and helpful the rooms facilities the tesla drop off and pick up the patio area the happy hour the gym tarting across the street

early check in much appreciated

the vouchers they give you for breakfast are incredible

was brilliantly ant and really made for a relaxing enviroment futher more the complimentary breakfast was chefs kiss

the breakfast was also amazing

breakfast included is a warm drink and pastry

to walk to get breakfast

perfect location, great staff, nice facilities including laundry room

in-house laundry room which

great wifi. staff super friendly. laundry super efficient and cost effective. great location.

there was a laundry in the building which was very handy

laundry machines are cheap

comfort of the furniture and bed was awesome and the kitchen was perfect

at 6am after a long haul flight and was able to leave my luggage at reception and advised when an early check in became available

like it's next to the beach and to have a own kitchen and the nice restaurant in the neiberhood and the friendly people of the hotel and the

the kitchen is fully functional, and there was ice in the fridge

large rooms with small kitchen, comfortable beds, tv with good channels

no heated pool.

there is a small pool - we used it once

had a really great time there for our family trip staff were super nice they let us go in the pool for one hour per family because of covid they still had breakfast just a really super friendly

tight quarters in breakfast room

i loved how cozy it was and the free breakfast as well as the free parking.

the only problem was that the dryer stopped working on our last day when i need to do the laundry

the kitchen was good size and clean

we had a kitchen, clean, staff were so kind and helpful-we just love this place

also website said onsite laundry facilities but need to walk to other property down the beach

staff was amazing and helpful location was perfect had kitchen area

hotel had only one in breakfast area

granola bar is not breakfast.

no gym and breakfast is not sufficient bir there’s any food / beverage at convenience other than

the price was a bit expensive but i guess that is due to the proximity of santa monica beach - gym is not a real gym: only 3 machines that are located in roofed balconies, so it

gym was just a treadmill no pool a little far from main part of beach

location, view, bicycle options - screaming kids, unaccommodating staff, noise and kids screams from another room was loud we could hear each

perfect location great rooftop bar incredibly comfortable bed!!!!

the foyer gets very busy in the evening with people waiting to go up so probably not a hotel for kids

late check out

we loved the rooftop bar and our kids loved being so close to the basketball courts

we got a unit with the small kitchen, was very nice, extra room

it has a whole kitchen room, the bathroom is spacious and clean

clean and renovated room. good breakfast. friendly staff. safe neighborhood.

if it had a pool would be amazing

it has laundry facilities and they provide you with change for the machines

there was a bar right next to the reception which offered decently priced happy hour cocktails, considering we

i travelled with 3 kids and the room we were given had bunk beds which they all loved.

we have stayed 3 days as family with 2 teenage kids and room size was really good to accommodate us with large luggages

nice laundry facilities with a comfortable area to wait

we got there 20 minutes before check in time and were told we had to pay $20 usd for an early check in so just waited in the foyer for literally 20 minutes to the tick of check in time

affordable and at this time perfect for my needs, like i have opportunity to do my laundry always clean

the laundry services

great location, free parking, laundry and dryer. really recommend this place.

i liked being able to do my own laundry. the area is nice secure.

could do laundry there which was helpful when travelling

the kids were super impressed

love the little kitchen, big fridge, comfortable bed, very roomy.

cleaning staff super friendly also with our kids

we stayed in a two bedroom with a kitchen, plenty of room and privacy

is clean.very confort them my kids love it

were able to check in to the room early

kitchen advertised as “full”, yet had no oven of any kind

this is the second time we have stayed in the only suite with kitchen

bed was a bit lumpy and the kitchen needs a few more coffee cups and plates

i was given early check in after a rough morning travelling over and was so at home and happy

also they charged for an early check in - by 40mins - without letting me know there would be a charge for that

i like that they offered early checkin and late check out as well as options to upgrade the room

accessibility & great location. early check in clean & quiet.

appreciated late check out option and good

staff are very nice and helpful, front desk staff alfonso helped me to have early check in when my flight arrived in the early morning

property nice clean gym was good

totally recommend, even if you don t have kids it has this chill vibe, that s amazing

rooms, room service every day, fresh towels at the swimming pools, shared area to relax

kids loved the pool, table tennis, hammocks, and free popcorn and lemonade

my kids loved the colorful artwork in the room and throughout the kinney

gym roo small. lighting in room was poor. staff were average.

if you're going to use the pandemic as an excuse to bad room service - maybe you should just close

loved having breakfast in bed because room service was fantastic each morning

location, restaurant, staff, wifi and low parking fees.

good amenities and we enjoy the heated pool and hot tub

clean. many seating options. bar and grill. parking.

there were no towels at the pool and no wipes in the container at the gym

swimming pool and comfortable lounge area

we were very tired from our travels and they had a late check out which was wonderful

the sofa bed is thin and not very comfortable. ok for kids though.

nice place near venice beach. good parking, good wifi and service.

the pool n jacuzzi was small.

wifi was unstable sometimes. the rooms are fully white and therefore feel unpersonal

plenty of parking

there is free wifi but the internet connection is terrible

pool staff were friendly

loved the 24 room service

room service made mistakes

my spa treatment felt rushed and was not very relaxing

i love the location, the pool, and just about everything about the hotel.

patio area at outdoor bar on upper level was in need of housekeeping

the pool was warmed was so nice

nice hotel and room was right next to bar

location, balcony doors actually opened, restaurants, pool, marina.

location is ok; but very noisy due to bar area in hotel

breakfast was good. the area was easily accessible to restaurants, shops etc.

everything was clean and breakfast was great.

very friendly staff, good breakfast, great indian spot across the street. easy parking.

comfortable beds, clean facility and rooms. breakfast was great. staff was friendly

the breakfast area was nice and clean and the food was pretty good

we were told that there was still room service available until 10pm

within the hotel, there's a starbucks, quiet areas to work, and a clean gym

that you had to pay for parking for a hotel your already paying to stay at . no room service .

gym and breakfast

the towels were not very good and

beautiful location. easy early check in

i liked the gym equipment and the filtered water

pool, restaurant, bar area, room, staff....

the kids love it

i booked 2 rooms the same and asked for early check in

service, clean room and bathroom, delicious breakfast, great location

very quiet, great breakfast

the breakfast was nice, the 24x7 coffee machine and water was really appreciated

generous breakfast

staff was very helpful. had good amenities like laundry for guests. good breakfast.

little bar down in the lobby so you could get a glass of wine at night/coffee in the morning

was fine to stay at for business travel, but there's no kitchen, and it just seemed a little 'bare minimum' sometimes

nice little gym

gym could be brought into 21st century

upscale hotel, very comfortable bed, lovely pool, good equipment in the gym.

food was lovely in the restaurant and they were very child friendly great kids menu

pool, tennis, pilates

had an allergic reaction to the laundry soap used to wash the sheets on the first night

spacious rooms with kitchenette and laundry facilities

has your own kitchen with coffee and tea and washer and dryer

the refrigerator and kitchen facilities were fantastic

loved our room which had 2 balconies, a full kitchen and washer and dryer although we did not need anything other than the refrigerator

gym was poorly equipped. i passed. not worth the effort

coffee bar downstairs was also great

any extra were high: tip-free restaurant with an additional 15 % discount: $250 for 2 adults, 2 kids

while base level wifi was free, faster wifi

offers incentives to book direct with them like dropping the valet daily charge and upgrading the wifi internet via the innercircle club

the patio bar area is beautiful and comfortable

great location, comfortable,clean rooms. lovely patio,good breakfast.

charming place, very clean. breakfast options on point, friendly staff. loved it!

beautiful and clean. i also enjoyed the breakfast.

the breakfast was excellent, with healthy options and truly great coffee—definitely a highlight of

loved staying in this hotel and my friends, and i were so happy staying there, breakfast was good for us and location was perfect, clean hotel and very nice room

breakfast and location

love the location, staff, comfortable beds and breakfast. convenient parking too.

continental breakfast, included, was very good

breakfast was good and rooms were comfy and roomy. great location!

breakfast was simple, featuring yogurt, croissants, jam, bananas, and apples, along with a great

close to our kids

should have breakfast included!

the hotel was so cute, the complimentary breakfast was delicious and the staff was great

a small boutique hotel with clean room and good breakfast items (not a full breakfast style) like croissants, yogurts, snacks and coffee

wifi is slow, can get cold at night and only one spare blanket, and texting the hotel didn t work

parking was perfect

i requested room service everyday for fresh towels and a made up bed

wifi was very slow

parking is a little tight and limited but it's nice to have it in the villa

room service was quite expensive. staff were functionally friendly.

room service is non-existent they, don t answer the phones or pick up

the room service and cleaning staff were very helpful and nice

there was no coffee available in the lobby and when i tried to order it with room service i was told i had to scan a code on my phone , but i didn t have the menu do i had to

conveniently located, street parking, pool and bar, friendly staff

had full amenities- minibar, $10 food/drink voucher, fast room service and a huge flatscreen with wide channel variety

no room service unless i fill in the form

sitting out by the pool was relaxing

our dog was treated well(they offer no pet fee), she was given her own doggie bed amd bowl

the amenities, food and design of hotel, game room was a bonus, gym was really nice

breakfast was fine. location good, street not noisy which was surprising.

the breakfast was fine -- basic continental with microwavable pancakes, juice, coffee, cereal, rolls

sunday but breakfast finished at a relatively early 10a

clean rooms. pretty good breakfast.

i didn't even know it came with breakfast

i feel safe with the parking

parking is limited but the area seemed safe enough to park on the street

room service

parking was a little limited

the parking space is small but is not too bad.

i called ahead for early check in which was not available

early check in, café on site.

need some fixes paint wallpaper things like that but the room was clean and they allowed us in early we needed a nap and we were grateful for the early check in

it's been on our list since my kids began college at ucla

room service was good breakfast and dinner

avy) bags at 10:30pm.

we requested early check in and requested the time of our arrival

classy hotel with new and clean rooms, everything is well maintained, very spacious, good gym, excellent location - one of the best we stayed during our trip to the us

loved the pillows and that there was breakfast.

breakfast exceeded my expectations, considering the very affordable price level this is value for

the breakfast is disappointing

because of covid, there was no breakfast

the complimentary breakfast was plentiful and delicious.

breakfast was so good, friendly staff, we asked for late check out and they let us stay until 1pm

pool, although it was a little chilly at the time

could use an upgrade in some respects - a swimming pool - upgrade of the rooms

-no pool

the room also has microwave , and they have laundry room for guest so i can wash my clothes

excellent view. spa pools are awesome

wifi connection was deplorable, really needs to be remedied as i saw this comment from others and

and bar closes at 9 o'clock in the evening and nearby there is no other way to eat or drink

luxury property, great gym, friendly staff, excellent room service.

pool available, fitness, free wifi

rooms, wonderful views, a privileged location next to westfield mall, an large and modern gym, the cleanliness of the hotel and rooms, staff are soo friendly

yet close to airport, beverly hills, west hollywood and santa monica gym is outstanding and pool is excellent hotel has wonderful

for a hotel of this class, at least the use of the sauna / pool should be included

great gym

their fitness center is the largest gym

we had room service on the first night, which was excellent, and breakfast in the hotel was just as good

spa was very exclusive and a premier experience

grounds are so pretty, the spa was amazing and the bed was super soft and i had a wonderful sleep

we arrived to the hotel late around 9pm and had a club sandwich in the bar area: the sandwich presentation was terrible, the french fries were way too many

excellent dining and bar selections

the crowd got a little rowdy for the little kids to be around

loved the pool, the restaurant, the cafe, the gym, the room

the staff was great, the pool was amazing for my small kiddos, the drinks at the pool bar were strong

the pool area was very relaxing and the food at the restaurant was very good.

the food and cocktails at the bar were delicous

great atmosphere, position, decor, bar and music

a beautiful bar and restaurant downstairs

the staff that included the concierge, parking valet, housekeeper, bar tenders and servers were excellent

staff for room service was horrible

i had room service, which was fine, and also one meal in the restaurant--the pasta

the staff was not only congenial, but they introduced me to a lot of the features as the salon, gym, etc

the concierge went out of their way to make any request happen and the whole team treated our kids super well

was variable but too costly, the bar area only opened until 10pm which isn't late enough when on vacation, the pool & outside area's

public facilities such as gym, pool, lobby were great. room was disappointing and shabby.

room service menu and options were excellent

the best service, beds, food, rooms, staff, spa, amenities, location, room entertainment, a/c, bar choices, class and elegance

we were able to see fireworks from a cabana by the pool

they upgraded us and gave us a free drink at the bar whilst we waited for the room to be ready

breakfast was wonderful and the staff thoughtfully provided a cake / pastry for our anniversary

the bar is tired

room service was taking long time to serve

e had skipped dinner ) we do miss the

hotel is brand new and oh so beautiful, really everything from the rooms to the gym to the restaurants

have high ceilings with a lot of light and are spacious with big comfortable beds and good bathrooms with a large power shower and big bathtub

room service which we rarely do was very nice at 145 am

a basic hotel but it s fine, the room service food was very nice, the room was clean and i wasn t disappointed when i arrived

bed was comfortable and clean..loved the jacuzzi and the kids loved the pool

that i can't open the first time the battery was dead, then they let me in the hallway whit my kids for more than an hour waiting for them to fix it

as we were traveling with kids, having access to a microwave was essential, so this was inconvenient

staff is great . thanks reception for making hot tea at night while the bar was closed

pool area clean and tidy

hotel is fantastic, especially the pool area

the room service food quality was really quite poor.

mike was extremely helpful as well at the two gentlemen at the bar and the nice guy that took care of our baggage

beds were comfy - early check in available and held our bags for us after we checked out so we could explore before

jacuzzi)

gym is nice as well

the bath towel lacks quality control. it is from the laundry department issue.

that i didn t get to use the pool... :

the 24 hr gym is included in the room rate which is great

deck and pool location close to family

as a guest, having to reserve and pay for poolside tables and competing with non guests for pool space

visiting family in culver city, clean, good staff, nice restaurant and rooftop bar, well equipped gym

our family enjoyed the lobby fireplace gathering area, rooftop pool to lounge as well as dinner at the restaurant prima donna

marcus at the bar was exceptional. helpful with local tips & made some beautiful cocktails.

took me forever to warm up leftover food for my kids

no housekeeping came even though we stayed for four nights, no wifi on new years

wifi only worked in room, not in lobby

would have preferred room service

the pool

fitness room and whirlpool which are advertised were not available

the kitchenette was very cool!

fitness room too small

bed bugs, not good. fitness center and laundry should be moved to higher floors.

room my kids and i were given had antique furnitures

no late night room service.

location , friendly staff , nice bar and food good value compare to other hotels around .

didn’t like that the person in the front desk told us breakfast was 7-11 am

was great, nice to have the bar and restaurant on site for things like hot water for tea etc, having a nice work out room is

room was nice; servcie at breakfast was extraordinary. the waiter went above and beyond

room service food was amazing

was great, decor+ character of hotel was great, room service was good and fast, room was very large, beds were

good bed and wifi

the bed was really cozy, the room super clean and renovated, the mini bar had everything we needed and the staff was really kind

very nice hotel but the restaurant and breakfast bar are a disaster !

great choice of restaurants with outdoor seating too either on the boulevard or by the pool

2 floor fitness center did not have a rowing machine. pool open until 5:00

it would have been nice if the pool was open later or if these was a hot tub to use

the food in the restaurant and to the room service very expansive.

room service provides good meals, one night the meal came burned, manager remade the meal