everything was nice, breakfast was good.

the breakfast was lacking. good coffee tho

big room, clean, breakfast

i did not get to try the gym but i was able to use the business center

shuttle service

clean rooms and clean bathrooms. breakfast was very good.

there was supposed to be baged breakfast, and there was none.

it was near the airport with free shuttle.

good location, helpful staff, good breakfast

was close to ice machine (they shared the same wall) and hotel's cleaning staff laundry room was across the hall and was very loud

they said they had a gym but it was a very very small room with a broken treadmill and one other piece of equipment

almost everything except the gym

in a brown bag very poor quality not as advertised gym was closed very upset with the quality of this

wanted early check in they never responded to me and they didn't had laundry area so l had to go sit at a

probably the gym smell not to bad not to good

due to covid the bar restaurant and pool were all closed which they did not inform me of they just had signs posted

the pool wasn't open and the

shuttle service and front desk personnel top notch!,

staff was very friendly and so were the shuttle drivers

due to covid the bar restaurant and pool were all closed which they did not inform me of they just had signs posted on the door

there was no breakfast. it was clean and basic

was no breakfast and the view from our room was a parking lot

breakfast but continue to advertise they have one

i'm sorry i didn't eat breakfast

they breakfast room getting repaired so all all it was very satisfying

we were surprised it had a kitchenette with all conveniences including a dishwasher

very clean and had kitchen facilities

the kitchen was fully stocked with dishes and pots and pans

the kitchen is blocking

i appreciate complimentary hot beverages. 24/7 laundry and gym, no additional fees.

they accommodated my early check in, and the staff was very nice

that the pool wasn't open.

the pool wasn't open

police car in the parking lot all night helped me sleep a little better

room service

everything was disabled—the pool, the breakfast, and the chair was broken.

had to take the shuttle from the airport at 1:30 am when the shuttle quits running at 1 am

the pool was not open. i think it was to early for the season.

ben, for short the person that was working at the bar was very friendly and it was a pleasure to have met him

airport shuttle 15 mins late

theres a small reataurant and snack bar on property

maybe open bar earlier

the water was to cold for the kids anyway

location super nice staff especially the lovely 2 ladies attending the bar and lounge

went to the bar to pick up dinner which was good

the room was very clean and had everything we needed, as far as the sofa bed and the kitchen utensils

loved the digital key feature, being able to check-in virtually and the features of having a kitchen and refrigerator

pool closes early @8.

stove and kitchen area were adequate

not clean, no proper breakfast, dirty kitchen and dishes. very old property, not worth the price

allowed for an early check in upon arrival once i made a call to the hotel

the pool is open until 11pm

the lady tending breakfast bar was constantly replenishing food, wiping tables and counters, and greeting guests

fitness facilities below average for the cost of the hotel

i needed an early check in and the staff was amazing!! thank you so much for helping us.

didn t like that the pool was not open that was why i was staying till monday doing could go in hot tub and

great access to the airport. very accommodating with car parking while traveling.

the early shuttle service

really appreciate the complimentary airport shuttle at 4 a.m.

i liked the restaurant and bar. the pool and location was nice

and shuttle were great

airport shuttle bus is free and called for the guest service

when we called for the shuttle we were told that it didn't run after midnight but would start up again at 4 a

staff, accommodations, coffee, flexibility, airport shuttle, friendly, everything was great

friendly and helpful close to airport fairly clean nice little fitness center very very comfortable bed and fresh

the airport shuttle service

breakfast had lots of offerings and a friendly hostess

did have a free shuttle in morning to get to

the breakfast was nice and got and the location is in a good spot

shuttle to airport picked us up at 4:00 am for our 6:15 am departure, every thing went smooth

that you can smoke in the hotel and the breakfast

left too early for breakfast.

the breakfast was served well and very tasty. the location is very near to where i was going.

breakfast and that they allow you to have pets

i like everything i didnt eat breakfast.

fitness center was brand new. the room was really big. the kitchenette was perfect

the hotel has a laundry room and a small workout room

it was new and fresh clean with laundry facilities.

we enjoyed an evening by the fire pit followed by a dip in the pool which was both warm and clean

breakfast had a nice variety

the pool was closed but it was understandable.

the pool was under renovation

very clean, modern, awesome breakfast!

it is more like a small apartment and feels like home. breakfast was very much appreciated.

close to the airport. free shuttle

was friendly and accommodating and remembered you when you walked through the lobby or went for breakfast in the morning or took the shuttle to each historic area

directions to the hotel even though they used gps, we also had a note that said there was free breakfast but we could only find the breakfast bar which you had to pay

location. bar (excellent service by gary).

i love the gym, and everything what's around

i used the gym it’s clean and well maintained with towels and water

of particular note, gary - the bartender who works at night was a great person to interact with and get to know when we were

they did comp us two drinks a piece from the bar and reduced our rate by $60

lobby offers convenient breakfast and had a nice bar area

valley parking only the bar wasn't very cozy

the bar area was nice but wow, i had a sauvignon blanc - the only one they had and it was $15 for 6

wish the hotel restaurant & bar was open, but these are crazy times, so no fault of the hotel's

the hotel is very dog friendly, and the room service from the onsite restaurant was excellent

the restaurant and bar are still closed due to covid, which isn't too surprising.

day room service

room service got mixed up. not a big deal. we are our breakfast at the restaurant instead.

we had a lovely delicious dinner at the bar and an excellent breakfast the following morning

steven and jason at the bar were super friendly and helpful

really wasn't anything except they aren't offering room service due to covid - so that was understandable

the room service was prompt, and delicious

still no room service yet

anywhere to take my dog to use bathroom, no trashcan in kitchen , barley any shower pressure and luke warm,

breakfast offerings

laundry should definitely offer the contactless option to pay for the service (now it’s coins

everyone was so delightful. the paintings on each door were amazing! food in thr bar was good!

the bedroom, one of the bedroom curtains had a huge stain on it, and the couch in the living room/kitchen combo had multiple stains all over the cushions, pillows, etc

the kitchen.

a nice breakfast in the morning and a place to purchase a drink on the rooftop was enjoyable

in kitchen was smelly

breakfast buffet and monday thru thursday they have a happy hour with free wine, beer, and a light

everything is great, service, gym, pool, location, all

we loved the gym

not sure if it's the case for all floor 19 rooms but we could hear the music from the rooftop bar on floor 20

the location was great nice and quiet the breakfast was good everything was perfect

of the room, spaciousness of the room all of the staff were nice, pleasant informed, and the breakfast was neat clean and fulfilling

breakfast was good, some selections ran our quickly but it was still ok.

small room, $4.95 a day for wifi, overpriced parking...not a good value for the price.

no free parking no free wifi

we heard kids running up and down the hallway all night

only alerted to the fact that the pool and gym were closed after booking

dinner the food was 1 1/2 hrs getting to me problem in kitchen or forgot the order staff real good about

had to request for room service clean, my stay was long and in third day, they didn't go to clean my

breakfast good. nice gym.

room service was delightful

some of the staff weren't that friendly, noise complaint called on our room but it was noisy kids on the floor

used room service for dinner

the bartender at the bar was extremely nice and attentive

coffee or tea in room, and coffee only available at the bar in the morning, per bartender

the room was small but well equipped. the bar staff were so friendly and exceptional.

staff, cozy room and hip decore, lobby area with a lot of pass-time options for adults and kids

i received a welcome drink coupon which was a nice touch--full bar in lobby--and the lobby is very well=appointed--games, snacks, etc

just perfect to fit family with two small kids

plus an indoor pool

room service offered

was very clean and had ammenities i wanted; pool, hottub, gym, parking (parking is paid, not free) (+) nice pool area and gym with cold waters included (+) it had a gym and pool that was clean (+) the gym had many cardio options, which was wonderful (-) its hard to say, there was no wifi in the gym and swimming pool

rking is paid, not free)

use of the ymca gym just down the street - large, well equipped and clean

fantastic ymca gym half a block away with hotel privileges

friendly staff, great service.. good breakfast.

we were able to do early check in and late check out. the staff were very accommodating

terrific breakfast and location

bed wasn't super comfortable and the fitness center was pretty small but i have no major complaints

very spacious, clean with breakfast included.

the bar was so so

is a beautiful hotel with a lobby and rooftop bar overlooking the city

love the decore, nice little bar area with fun drinks

i loved the bar and restaurant was excellent

the restaurant and bar downstairs has an upscale but casualness that i always enjoy from a small boutique hotel

good breakfast, nice clean rooms!

decor, clean little, friendly staff, bed, bathroom meticulously clean and breakfast

the breakfast were extremely pleasant and professional

breakfast was plenty, and just right, stay was great i will be going back with family

breakfast was mediocre

staff was extremely kind and helpful. kids loved the rooftop pool.

was awesome, staff was friendly and helpful bar tenders were exceptional

the kids even had their own bathroom

have kids so extras are a must

wish there was more of a restaurant but i had a sandwich from the lobby bar and it was good.

bonus was the free laundry with soap

free laundry was definitely a plus

these rooms are located directly across from the laundry room/gym, which for some reason is open 24/7

laundry

size of the room and the kitchenette.

the hotel room smells bad, mostly weed,.. very bad for family with kids also very old room

a non smoking property with people hanging out on the outside walkways smoking, washing cars, kids riding bikes in parking lot etc

no pet fee

bad place do not go if you travel with family and kids nasty place do not waste your money

at blue or something and a broken mason jar was under kids bed

wifi was terrible

room close to parking lot

the lobby was nice and staff were friendly. plenty of parking.

by the window a mother sitting in the parking lot drinking a big beer i'm watching her two kids play in the parking lot the place was a complete joke do not stay here unless you like

didn t like that the bar & grill didn t have better hours for dining we wanted to dine in and have drinks on premises

didn't stay for breakfast

more hot food choices on the breakfast bar.

options available for breakfast

the breakfast was awesome

good quality equipment in gym although 5lb weights too light and next weight up was 15lb

location, friendly staff, indoor heated pool.

the pool was closed with old furniture in it

room smelled like a pool with soaking floors

breakfast was superb along with the serving staff. thumbs up to the serving staff. thank you

swimming pool right inside front door. lobby humid and selled like chlorine

door to shut properly, keys kept not working, no laundry said the machine was broken

shower, clean towels, wonderful duvet on the bed, working television with steady signal,working wifi, plenty seating and lighting

very clean. very comfy. good parking.

wifi was useless

convenient parking

she assisted with a much needed early check in and provided great customer service

breakfast was ok. no muffins just toast or cereal and waffles. variety could be a bit more

they could offer more selection and variety of the breakfast that’s offered

breakfast

i did get an early check in and the staff was very nice to me but there were too many loud arguments with

no breakfast cause of covid19. disappointedg

breakfast!!!

the staff was great, we enjoyed the breakfast although on the weekends they only serve a

the only benefit was i could park my tractor trailer.

they also offer a simple breakfast

the breakfast could have been better

room and gym, easy check in, good breakfast -- and a pool table and pinball in the lounge

your breakfast bar is the best i've experienced. by far, the coffee was delicious.

the variety offered by the hotel; bar, food, and gym

we were extended a late check out because we were waiting for the light to be connected in our new house

breakfast was far beyond expectations, plenty of hot and tasty food

location, close to restaurants and gas stations. great breakfast and coffee

nice staff and best service we received. excellent location and good breakfast too

breakfast is always good the clean room and there prompt to help or meet our needs when we needed

clean, well located, quiet, great breakfast, excellent value.

we didn’t stay for breakfast

the free breakfast is warm and inviting

very friendly staff, clean rooms, delicious continental breakfast

breakfast

distance to the needed amenities such as food laundry and stores

not have a swimming pool, vending and ice locations, i was on 3rd floor, had to go to 1st for ice

microwave and fridge. also liked the laundry room.

room and breakfast where very good.

everything was nice. good breakfast. desk clerk was cute

the room was nice. breakfast was good. staff was pleasant.

the overall cleanliness, awesome breakfast and excellent wi-fi for internet connection.

no pet fee for one dog, gentle staff, clean room, spacious room.

location was fine enough space park work truck

room to park a big truck

the tv channels, remote and wifi could use an upgrade (a 2 bed) he said i booked a 1 bed and was trying to charge me for upgrading to a 2 bed, tv and wifi didn't work, i almost got kidnapped in the parking lot (-)wifi was insufficient if you don't pay extra

great breakfast but my husband would have liked gravy rooms were super clean

we also used the laundry machine in the hotel

they had no laundry soap and there was no sign in the laundry room indicating it.

the continental breakfast was nice and the staff were all very personable

breakfast was good with a variety of items to choose from

was clean ,quiet fitness room was nice all the equipment was working and it was clean , breakfast was good staff was

fact the kids (baseball team) ran on the floor up stairs the entire night until the we hours of the morning

asked for an early check in (which was explained was any time before 3:00) and the lady at the front desk told

pools not open, no continental breakfast

the continental breakfast was great. the hotel and rooms were very clean.

no breakfast and wash cloths and towels were dirty

no real breakfast.

didn’t eat breakfast but the location was perfect!

not a full breakfast it was just coffee and juice.

breakfast was cereal and toast

parking was convenient

went to bar to get away from noise but

the bar had some amazing cocktails and everybody was amazingly friendly

breakfast cafe is wonderful and so much better than a free continental breakfast bar which has mostly unhealthy choices

easy access to parking

big rooms with couch, clean room and linens. guest laundry and offers weekly rates.

clean, option for late check out given, comfortable

clean, nice staff close to parks golfing shopping. guest laundry.

the room was neat and clean also had a kitchen area with dishes apartment style loved it

laundry area has missing and inoperable machines, the pantry was bare-nothing really good to grab

i especially appreciate that the gym is decently equipped; i worked out every day

of space in suites, with kitchen, living room, bedroom, separate bathroom

perhaps a better mix of dishes and pans for the kitchen.

the full kitchen

like the apartment style room and full kitchen

breakfast was very good , quite a few choices if you don't like eggs,the staff that did breakfast

the pool and chairs, etc were very nice

great gym,, nice rooms...nice mattress.....

the gym equipment needed to be wiped down, maybe put a sign up to ask people to wipe down equipment

only 1 bar of soap, only a single packet of coffee

room service was exceptional, one of the best experiences ever

staff, clean room, good location, ample parking, quiet area with a lake in the back of hotel

excellent staff, great room service

liked the kitchen, location, good value for the money.

spacious room with kitchen and black out curtains.

coffee and a muffin or bagel sshould not be advertised as free breakfast

i loved that they have a kitchenette in the room and pullout

would prefer to have a fully furnished kitchen upon check in, not have to request the material

breakfast be ok i just wish it was a full breakfast with eggs bacon toast and grit's

on site laundry is reliable and accessible

front desk provided all the kitchen items needed for my stay

rooms were nice and having a kitchentte made it better for us if we xidnt want to eat out everynight

the room was clean and it had a mini kitchen.

it does have a complete kitchen, fridge, stove microwave

the rooms have a kitchenette but no utensils

the rooms are barren and depressing, rust all over the bathroom, the kitchenette is empty, bare light bulbs

the kitchen floor was dirty and coated the bottoms of my brand new house slippers with a black sticky

kitchen

the dining in the lobby and breakfast was amazing

was blown away by the breakfast options, the room layout, the friendliness of the staff, the cleanliness of the

also, there was a kitchen with all utensils, plates, glasses, and bowls a coffee pot too

need better breakfast but still ok

the location also offered hot breakfast, which is a great convenience for people who are not familiar with the area

i was so grateful that the pool was accessible given the limitations at many facilities during the pandemic

great room and breakfast.

due to covid, no ice and no gym

was disappointed to learn that the outdoor pool was not yet open as i had selected the facility partly because of the pool

meat at breakfast and pool open

booked it so i could take my kids to the pool

we love the design and plan to come for a few days to see richmond and play some golf

don't have enough adequate parking spaces for the guests

kinda dark outside needs more lights in parking areas

check in was super easy and they granted me an early check in

the gym, the cafeteria

it appeared to be fairly new and the breakfast selections were plentiful.

everything including breakfast was great

good hotel & breakfast enjoyable

workout gym needs a 2nd caribiner and the dispenser for wipes to wipe sweat from the machines was empty

stay was great. staff was very friendly. breakfast choices was amazing.

we ordered room service

no information in the rooms about what things were available to guest, room service menu, happy hours or what was on the agenda for the day, etc

that there's a pandemic going on; but, if they can offer breakfast, they should be able to offer room service

love the breakfast, wish we could have been able to get in the pool

bathroom is very small but the room is spacious and comfortable breakfast was hot and staff was courteous

also the breakfast was so disappointing

very clean and modern. great breakfast!

pool was too cold

very kind, very clean, very convient facilities (breakfast, fitness center, pool)

although we didn't have the opportunity to utilize the hotel's gym and pool it was nice to know that these facilities were available for guests

the limited breakfast you receive

disgusting, every trash can on the property was overflowing, all the hallways smelled terrible, breakfast was a joke

they promote laundry and the facilities but nothing works

there was to be breakfast provided but there was nothing except cereal, a sweet roll and coffee but no sweetener

poor breakfast

breakfast was only 1 type of cereal and bread.

early breakfast

breakfast was very minimal

breakfast was very basic

breakfast was a lil lacking and my tv didn't work, but i was mostly there to sleep and was out and

breakfast was good

breakfast was really good. the staff was excellent as well.

breakfast and the staff were really helpful going out of their way to help me when my key cards

nice gym

excellent breakfast, love the bar/hangout area

very quiet. bed was comfortable and liked bed comforter. good selection of breakfast items.

everything.the staff. the room. the breakfast. people were very friendly.

breakfast can be much better in the box.

the breakfast was very good with a decent variety and the staff kept the

no laundry bag

friendly staff, good breakfast, clean pool and great cookies.

breakfast staff went over and above, as did check-in folks

i did free breakfast, but i heard great things about it

breakfast lady was very nice and pleasant

didn't see any umbrellas at the pool

breakfast selection was very poor

breakfast

only a couple things no breakfast and the fact that you can only come in one door.

back to having real breakfast!

loved everything about the room it was spacious and clean just that they need more breakfast to guests

i missed breakfast on the first day as the opening times for this were a little confusing where my jetlagged

rooms were clean, breakfast was good, staff was exceptional!

breakfast was all carbs and sweets, not anything for a diabetic

continental breakfast was just that, a typical, coffee, juice, cereal,

i like they had breakfast wish could have been more options but could make your own waffles.

pool

pool was definitely smaller than i was expecting

i booked a room for the night so my daughter could enjoy their indoor pool for her birthday

called ahead for booking to see if the pool was open and available and was told yes

the starbucks in the lobby was closed, the pool was closed and no breakfast.

booked a spa suite and did not get what i paid for when i told the front desk worker he said it was nothing

breakfast was better than most we have had at similar types of hotels

great staff, clean and excellent breakfast

was no breakfast served

spa with sauna is listed in hotel amenities, which is not true