very comfy bed, complimentary breakfast, historical downtown, nice area around, wonderful

nice gym

i love the gym, and everything what's around

location. bar (excellent service by gary).

good breakfast, bar on site

of particular note, gary - the bartender who works at night was a great person to interact with and get to know when we were

lobby offers convenient breakfast and had a nice bar area

valley parking only the bar wasn't very cozy

they did comp us two drinks a piece from the bar and reduced our rate by $60

the bar area was nice but wow, i had a sauvignon blanc - the only one they had and it was $15 for 6

valet

no daily room cleaning. bar closed. no microwave in room.

room service stunk. not sure what that was all about. breakfast on site was good.

the hotel is very dog friendly, and the room service from the onsite restaurant was excellent

restaurant and bar not open.

the restaurant didn’t have a lot of option for food... they didn’t serve breakfast

the bar is very nice, good drinks

have breakfast

breakfast was very good

also advertised breakfast until 10:30 but when we arrived at 10:10 was told the kitchen closed in 4 minutes

room service.

i was sad i didn t get to check out the pool but i will next time

the pool and the seating area outside the pool

safe,downtown, no hassle, room service,

steven and jason at the bar were super friendly and helpful

there was hair all over the bathroom and shower, bottle caps around the room, food on the kitchen chairs, stains on the kitchen floor, and left over papers from prior guest

very spacious room, with small kitchen excellent for family stay.

the room was stocked with all the little necessities you would need in the bathroom and kitchen

kitchen could have used a few more utensils.

a nice breakfast in the morning and a place to purchase a drink on the rooftop was enjoyable

the pool was lovely, we were the only people in it.

decor, shuttle, spacious rooms

room service was very slow, but all the people we dealt with were very polite and helpful!

free shuttle was fantastic

was extremely disappointing for a hilton experience and the pool was closed for renovations so my kids couldn't use it

ere room was next to mine)

staff did not bring silverware with room service.

very busy so the rooms you can hear everything through the walls, many families so you just hear kids all the time

minutes given the 7:15-7:30 window),

staff. valet. bar staff. hotel itself. location.

had everything we needed, they were quiet, there was a discount for two restaurant offered, a gym etc

breakfast was wonderful and the front desk staff were amazing!

the pool was very tiny in the bar overlooks it

some of the machines in the gym did not work

the location was great nice and quiet the breakfast was good everything was perfect

the bartender at the bar was extremely nice and attentive

coffee or tea in room, and coffee only available at the bar in the morning, per bartender

the room was small but well equipped. the bar staff were so friendly and exceptional.

some of staff in bar area rude to forward

staff, cozy room and hip decore, lobby area with a lot of pass-time options for adults and kids

in the bar area

the staff is super friendly and will shuttle you around downtown richmond and pick you up

believe that for the price, location and star rating of this hotel, room service should be extended to 24/7

the shuttle service was a great bonus along with the pantry which was my favorite part

next door had screaming kids who were running around until very late

use of the ymca gym just down the street - large, well equipped and clean

fantastic ymca gym half a block away with hotel privileges

the breakfast was out of this world, omelette, sausage, bagels, biscuits, juices fruit, cereal, oatmeal

friendly staff, great service.. good breakfast.

a good complimentary breakfast

bed wasn't super comfortable and the fitness center was pretty small but i have no major complaints

we were able to do early check in and late check out. the staff were very accommodating

bar wasn’t open… but it was a monday night

love the coffee bar downstairs

the restaurant and bar downstairs has an upscale but casualness that i always enjoy from a small boutique hotel

is a beautiful hotel with a lobby and rooftop bar overlooking the city

i loved the bar and restaurant was excellent

towel bar fell off, no ice buckets or cups.

all available facilities: spacious rooms, gym, pool, bar, game room

one of the reasons we stayed there was to let the kids go sight seeing from the roof only to be told we were not allowed up there

the kids even had their own bathroom

staff was extremely kind and helpful. kids loved the rooftop pool.

the breakfast was very good

breakfast stayed fully stocked

the bar and the food were very limited

other than we miss the waffle maker and hope it returns after their remodel (this will limit the breakfast options for at least three months this year -2025)

great workout room. clean rooms and great shuttle driver!

picked a hotel with a pool so the kids could have fun before our flight home but pool hours were very limited,there was no hot tub or

nice room close to airport. shuttle to take to airport or local restaurants

looked to be maybe 4-6 cars in the entire parking lot

i needed to get to the airport the next morning and they even provided shuttle bus service

parking was easy, and wifi was excellent

was awesome, wifi perfect, very spacious room, large balcony, unpretentious atmosphere, restaurant/bar across

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half the room

convenient parking

password was provided; a free breaksfast was advertised on the hotel site, but there was none, no room service was provided

wifi was horrible

she assisted with a much needed early check in and provided great customer service

i'm sorry i didn't eat breakfast

no breakfast

breakfast

need to change mattress on bed is flat need to do breakfast buffet

they should not advertise breakfast because there isn’t one offered.

no laundry

in a brown bag very poor quality not as advertised gym was closed very upset with the quality of this

the food on the breakfast bar was really good and the young man who was serving it really made our day with his

we didn't have breakfast

just the gym smell a little bit

shuttle to the airport and free parking for our vehicles was so awesome and we will stay again the

the breakfast was lacking. good coffee tho

i didn't eat the breakfast i had an appointment. parking was great

i did not get to try the gym but i was able to use the business center

pool did not seem very clean

no breakfast. had coffee and tea 24/7 free. liked the kitchen in the room.

was good free parking on site staff was friendly rooms were clean and kitchen area was a plus beds were soooo comfortable rooms were very clean

also, there is a small gym area and free laundry

if i had more time, i would have went to the gym and the pool if there was one there and if it was open

clean, quiet, nice decor, plenty of towels and bath products, super nice little kitchenette with supplies

heard someone doing laundry in middle of night and through out night would get whiff of sewer smell which i think

location, price & cleanliness. hot breakfast & free shuttle to airport

breakfast was really good

good breakfast. was able to do laundry before leaving. very friendly staff!!!

near airport. simple fitness room. decent breakfast included

there was a soccer tournament taking place, although there were lots of kids, it wasn’t noisy

also the shuttle to the airport was excellent, especially as we had to leave at 3:00 am

pool water could have been a little warmer.

the pool wasn't open and the

the pool was cold, had small worms/caterpillars in it, and had a weird smell.

the restaurant and bar is there if you want it

had to take the shuttle from the airport at 1:30 am when the shuttle quits running at 1 am

everything was disabled—the pool, the breakfast, and the chair was broken.

the staff was courteous. clean room. service at the bar was great and the food tasted good.

pool

the fact that i paid 180 dollars for the room to not be served breakfast and charged for parking when i didn't even have a vehicle all your hilton offer free breakfast and this one should

didn t like that the pool was not open that was why i was staying till monday doing could go in hot tub and

the early shuttle service

nice staff. decent breakfast. free airport shuttle was great.

proximity to airport, free parking

staff was friendly, shuttle bus driver was friendly

hotel had a lovely breakfast buffet that included fresh juices and smoothies

shuttle to airport picked us up at 4:00 am for our 6:15 am departure, every thing went smooth

guess my main complaint was the pool not being open i wish some where when booking it would of said the pool was closed for repairs

breakfast had lots of offerings and a friendly hostess

no parking at all near the room, had to park on the other side of the building

they accommodated my early check in, and the staff was very nice

the pool and the fact that my room was clean.

pool was closed down and kept having trouble with the door keys not opening up the door

great customer service and room service

airport shuttle bus is free and called for the guest service

staff, accommodations, coffee, flexibility, airport shuttle, friendly, everything was great

when we called for the shuttle we were told that it didn't run after midnight but would start up again at 4 a

shuttle driver was extremely unprofessional

and shuttle were great

the pool is open until 11pm

buffet breakfast because of covid, but the bagged breakfast was something i wasn’t expecting so that was

location was perfect and breakfast was on point

the shuttle only helped certain people

comfort, cleanliness, proximity to airport, shuttle service

the pool closes too early, 8pm??

breakfast had a good variety and changed a little every day

inform people no pool

great breakfast in the am

very nice breakfast

plus free breakfast in the morning with excellent taste

the breakfast was served well and very tasty. the location is very near to where i was going.

it could have some type of meat for breakfast

earlier breakfast

i like everything i didnt eat breakfast.

it was new and fresh clean with laundry facilities.

fitness center was brand new. the room was really big. the kitchenette was perfect

the hotel has a laundry room and a small workout room

we enjoyed an evening by the fire pit followed by a dip in the pool which was both warm and clean

breakfast had a nice variety

n8ce, clean room with big beds. clean bathroom and good wifi. breakfast was nice.

the breakfast was not great.

the breakfast not good

was a waffle maker provided for breakfast, along with other food, and this was an improvement over other motels in the area

breakfast

unexpected free coffee. room was set up with complete kitchen.

kitchenette was great

free laundry room was a life savers

it was closer to the highway. it had a gym and laundry area.

room was comfortable, and i enjoyed the access to heat and the kitchen area even though i didn't use it

the ladies working the breakfast the lady from australia at the front desk were great!

the hotels fault , corona has made hot breakfast impossible

good breakfast, nice clean rooms!

breakfast was mediocre

the breakfast were extremely pleasant and professional

room and gym, easy check in, good breakfast -- and a pool table and pinball in the lounge

i guess the pool area could have been a little nicer/neater.

breakfast was great and different each morning

only thing i can say is to extend the breakfast to 10 a

great area and close to every thing. very clean and i love that they have an indoor pool

it has ev chargers in the parking

property was clean i did i use the pool but the water was cloudy parking was available

room service until we asked reception

24 hr fitness center, guest laundry, enjoyed the breakfast

the lobby was nice and staff were friendly. plenty of parking.

no pet fee

the hotel room smells bad, mostly weed,.. very bad for family with kids also very old room

a non smoking property with people hanging out on the outside walkways smoking, washing cars, kids riding bikes in parking lot etc

the pet fee was free.

would not allow my kids who are teenagers out of the room without a parent with them

breakfast was very good

the staff and location were great! breakfast and everything else was great.

cleanliness and breakfast

breakfast was great

didn't stay for breakfast

swimming pool right inside front door. lobby humid and selled like chlorine

friendly staff, comfortable bed, great breakfast

the breakfast was very good

breakfast was great value was good and staff excellent

breakfast was superb along with the serving staff. thumbs up to the serving staff. thank you

no pet fee for one dog, gentle staff, clean room, spacious room.

the tv channels, remote and wifi could use an upgrade (a 2 bed) he said i booked a 1 bed and was trying to charge me for upgrading to a 2 bed, tv and wifi didn't work, i almost got kidnapped in the parking lot (-)wifi was insufficient if you don't pay extra

location was fine enough space park work truck

room to park a big truck

liquid soap containers in bathtub empty. only one bar of soap at bathroom sink only

easy access to parking

the bar had some amazing cocktails and everybody was amazingly friendly

night sometimes there can be some weird characters in the parking lot or the surrounding

it was heated, when we arrived the pool had no water also no drink menu with prices at the lobby bar a cheap glass of wine was

although we didn’t make use of the gym or laundry room, we did pass them and they looked clean

i didn't get a chance to use the gym but maybe on our next visit - we will be back

it was close to my work place and had free laundry

although we didn’t make use of the gym or laundry room, we did pass them and they looked clean

free laundry

great gym,, nice rooms...nice mattress.....

pool was not working

like the apartment style room and full kitchen

the staff were very friendly, room clean and spacious, and the breakfast was incredible!

very friendly staff, great breakfast and good location

staff is amazing and personable really clean and pretty building felt safe being alone with 3 kids shopping and food super close within walking

room service was exceptional, one of the best experiences ever

look a kids made the beds

the bar area was short staff.

no-kids hours at the pool would have been appreciated

convenient and clean. breakfast was a plus and very good.

we also used the laundry machine in the hotel

the breakfast was good and the location was good.

nice free breakfast thrown in and we left having a really great sleep which was definitely

the continental breakfast was nice and the staff were all very personable

breakfast can be improved

room was well organized and clean toiletries were provided and kitchen was essential

would prefer to have a fully furnished kitchen upon check in, not have to request the material

early check in. very clean hotel

great hotel with a kitchen for cooking and dishes provided

should have done better for breakfast they just had muffins and granola bar , coffee and do not remember if rhey had juice or

laundry facilities dirty with several out of order machines

the room was clean and it had a mini kitchen.

kitchen and location

also great weekly rates, best in town that offers a kitchen

we had a family of 7 with little kids and the cereal was empty… very

) husband and kids already unloaded etc or else would have asked to change rooms we’re were told the pool pump

i felt bad for my neighbors because my kids kept forgetting and it would slam

our room was very clean and comfortable. the breakfast was delicious. enjoy the pool too.

the laundry facilities were unavailable as the machine was broken, and i was forced to find a

it does have a complete kitchen, fridge, stove microwave

a sink , room for if you bought your own utensils and plates and a microwave but there were no kitchen stuff to cook with, heat up, etc

the kitchen floor was dirty and coated the bottoms of my brand new house slippers with a black sticky

kitchen

the rooms are barren and depressing, rust all over the bathroom, the kitchenette is empty, bare light bulbs

room had a small kitchen, including full size fridge/freezer

the kitchen, the comfy bed.

breakfast was decent, was sad to see no bacon and pancakes

breakfast was great!! great location!! the hotel was very clean and good customer service.

the dining in the lobby and breakfast was amazing

no real breakfast.

no breakfast and coffee was awful

not a full breakfast it was just coffee and juice.

i did not eat breakfast.

didn’t eat breakfast but the location was perfect!

meat at breakfast and pool open

great room and breakfast.

the gym was very clean and smelled very good

breakfast was amazing

,, for as sweet as everything was, i would think that your breakfast would be like the comfort inn on west broad

was not enough help getting breakfast out, they could not keep up with the demand for food and they ran out of things

laundry that worked

old run down gym

hot coffee every morning clean room excellent the staff was very friendly enjoyed the pool

pool was closed.

comes with the room you would pay $20 for outside the hotel and you get 2 free drinks from the bar before

how early the pool closed

the balcony was super small & the pool was kinda small

breakfast was good

no information in the rooms about what things were available to guest, room service menu, happy hours or what was on the agenda for the day, etc

although we didn't have the opportunity to utilize the hotel's gym and pool it was nice to know that these facilities were available for guests

the gym was very well equipped

it was clean. the kids loved the pool.

clean, friendly staff, good food, awesome pool and gym.

very kind, very clean, very convient facilities (breakfast, fitness center, pool)

big rooms with couch, clean room and linens. guest laundry and offers weekly rates.

clean, option for late check out given, comfortable

clean, nice staff close to parks golfing shopping. guest laundry.

poor breakfast

the limited breakfast you receive

no breakfast

the staff was very unprofessional and would not let us eat breakfast and they cut power to room and left it off for hours i'm getting a

disgusting, every trash can on the property was overflowing, all the hallways smelled terrible, breakfast was a joke

breakfast was a lil lacking and my tv didn't work, but i was mostly there to sleep and was out and

good location. clean room. friendly. good breakfast tea.

great location, parking, early check in

breakfast was only 1 type of cereal and bread.

breakfast was very basic

i missed breakfast on the first day as the opening times for this were a little confusing where my jetlagged

they had a great breakfast selection.

general manager could not have been nicer and he gave me a ground floor room near the office and breakfast area

breakfast was all simple carbs plus a little dairy

rooms were clean, breakfast was good, staff was exceptional!

breakfast had turkey sausage, a suprise, that i enjoyed

breakfast was good considering the circumstances of the pandemic

the staff, the location, the free breakfast, cleanness of room.

lady at front desk was great very friendly also young lady at the breakfast area was very

extending my stay, there was no fuss, communication was very easy and the breakfast was a bonus

i absolutely love that there's a laundry facility on the property

room with a kitchen but no fridge

a great little room with a fridge, stovetop and kitchen sink.

the kitchen sink had no water pressure and the bathroom sink was stopped up

kitchen

no forks, spoons, knives or plates to go with the kitchen set-up

the staff, the room, the pool and fitness room.

beautiful rooms, friendly staff, very clean, very private pool

the pool, location, and comfortability

the pool and the bed was comfortable

the floor around the pool was very spiky and hurt our feet

friendly staff, clean rooms. i loved the ev charger! i will come again.

guest laundry facility was great

staff, great breakfast, beautiful room

the spa was amazing and relaxing

due to the spa being at a great temperature, i was expecting the pool water to be a nice temperature as well

don't charge a pet fee

was not much we didn t like about the hotel but we wish the pool and hot tub would have been indoors and

everything! especially breakfast. the kids enjoyed the pool. the gym was nice and big.

the bar area, but would like to see an update of the menu

kinda dark outside needs more lights in parking areas

breakfast

chlorine in the pool was over the top

indoor pool , gym bed comfy breakfast delicious friendly people great customer care

indoor pool , gym bed comfy breakfast delicious friendly people great customer care

the pool and the cleanness of the rooms and breakfast

also, not a breakfast room- just a little area with only two chairs. see above.

need more clean the tube had a lot short hair it was nasty and they offer breakfast but it was only coffee and oatmeal basycly details clean

love the kitchens in each room to warm up food, cook breakfast, or just pop a bag of popcorn and order a

people put dirty laundry and towels in the hall and they stayed there all day

lack of breakfast. it was grits and granola bars with coffee.

the pool was down for repairs

no indoor pool or hot tub

equipment was very old and outdated in gym area

great large room and even with covid serve a great breakfast and gym open by appointment

breakfast bar food selection.

my children enjoyed the beautiful pool and our room was so comfortable

they have a nice gym, jacuzzi and pool, and a laundry room

late check in, room was great. breakfast attendant was very pleasant

the breakfast was good. good variety.

had the pool to ourselves when we arrived

everything was excellent from the pool to the gym to breakfast

everything... staff was amazing... pool was clean... hot delicious coffee

convenient location, close to amenities, good sized rooms, gym and heated pools, and good breakfast with hot items and omelette made on the spot

also enjoyed the indoor pool and spa

very good. nice varietyfriendly. of food for breakfast.

hopefully the pool will be open next summer!!

rooms and plenty of parking

staff friendly and was able to get late check out

the pool was closed

ow), an bath tube had been painted and the paint was chipping,

my family loves the pool, and i love the laundry facility

hot, fresh breakfast. clean pool

wood chairs, with flat tv to raise the ambience, while serving the free, super good and generous breakfast, which continues to be served until very late in the morning

i came in town for a funeral for my nephew and they were able to give me a late check out

breakfast was delicious

there were good amenities, including a restaurant, bar, fitness center, and indoor pool

outside pool was closed

the pool

restaurant bar awesome

i think you should add a grab bar in the shower.

didn’t have a free breakfast. at the price we paid, you’d think they’d have that.

the pool area was still closed due to covid. we were expecting for it to be opened.

food was mediocre. coffee and evening bar hours were very limited.

pool could have been lil bit bigger try to wash clothes only one washer and one dryer and a ball

breakfast service was very slow with only one associate taking orders, cooking and serving

near i-95, newly renovated, suite had a mini-kitchen with sink, full-size refrigerator, large space-saver microwave, hot plate, and basic

also there were people coming in and out just to use the gym facilities

we made use of the gym

the kitchen

has a kitchen and all assorted too cook too

breakfast was awesome

great location, great breakfast.

staff is great, comfortable, and has ev charging

front desk staff scared us by not realizing they had an ev charger

the fitness center looked small...maybe it's just me