the continental breakfast was very basic.

the floor is very dirty. i don’t recommend to family travelling with kids.

no judgement on what those ladies do for a living but there were kids running around so not a nice thing for them to notice

i would not stay with kids i didn’t feel it was kid

since we were in a hurry, our breakfast was made to go

not enough breakfast options

clean room, comfortable bed, easy parking, small fitness center and laundry

the spa ..big room ..and decent breakfast

breakfast was very good and rooms very spacious

the pool was heated, loved it

and comfortable, the breakfast delicious and plentiful, and the amenities include free wifi and parking

pool was closed and laundry was closed

i didn't like the fact that it was under construction and i was not able to access gym or pool.

the gym is quite small and the fitness facility is working badly.

was clean and comfortable, the breakfast delicious and plentiful, and the amenities include free wifi and parking

my kids didn't even wanna shower or sleep on the bed cause of it

breakfast was basic but sufficient. pool was nice.

they were loud and often smoking pot (i have nothing against it except i had kids with me and i didn’t want my room smelling like it) -3rd night we were there we were woken

the bonus surprise was guest laundry room on site (didn't know i'd need it

didn't like that they didn't have a laundry mat

modern rooms, a thin down comforter, good breakfast

it was so clean and lot space. the staff was so kind and friendly. good breakfast.

was a great selection of morning goodies for breakfast snack

the room was very comfortable and clean. the continental breakfast was good.

the free breakfast was great, and yes, the scrambled eggs were fluffy.

we didn’t use the pool as it was winter but it looked well maintained

location right next to the freeway takes away the relaxing atmosphere of the pool, which is located towards the freeway-side of the building

we didn't use the pool, so we can't speak to that, but it looked

the convince of the location and pool and spa facilities.

main issue was that their website listed a pool, gym, and a buffet breakfast

a sign at reception said that the pool and gym were closed (though i didn't see these)

swimming pool was closed. no breakfast

we made breakfast sausage sandwiches that rivaled the egg mcmuffin next door at mcdonald’s, i would

breakfast was great (waffles, beef patty, egg patty, breads, corn flakes)

i saw the pool and the gym i did not get to use them because i realized that am my car had been broken

the staff was attentive and polite! the room service personnel were attentive and friendly!

plenty of parking, clean and good area.

not just wet, but a pool of water on the floor

pool being worked on

a bit of traffic noise from the street and parking lot

it's equipped with an indoor pool, and has a good workout gym

breakfast was good. room was spacious

gym was clean but the peloton bike was offline and could not connect to the network

was great, beds were comfortable, breakfast was awesome, pool & gym was excellent, even though my restroom was looking a little outdated i have to say this is one

breakfast was amazing we did not expect that

at the front desk was very nice to switch us from a top room to a bottom room, with no problem, kids loved the heated pool, the area was close to the freeway and places to wat and

great breakfast. quick check-in and out.

continental breakfast was very good compared to other places where we’ve stayed

breakfast

verycomfortable and an excellent breakfast

the laundry room was helpful.

bar staff rude, no water in the hotel on sunday with no explanation form the staff, no apology or

bar was nice to have and it was a coffee bar in the morning

convenient location for work and an excellent gym for a morning workout!

secondly my main reason was in the ad it said there was a pool not any more now it's a gym

no swimming pool for the kids

breakfast.

size room, full kitchen, dining area, close to shops, restaurants, quiet, good parking

comfortable and nice to have a kitchen. nice breakfast!

jets weren't working on hot tub - but no worries - we all had a great time in pool area!

having a kitchen was great

there is also a gym available next to the breakfast room which also looks very nice, although i haven'

we are a family of 5 and can no longer fit our 3 kids in one bed

we had two king size beds for us and the kids

i was traveling with kids and it was very difficult to go out for breakfast

gym is not as advertised.

very nice staff, great breakfast, spacious room, nice park for kids across the street.

nice place and very clean. kids enjoyed the stay

clean, comfortable, good hot breakfast

had a family and the kids wanted to swim

breakfast!

in the continental breakfast, not enough selections for food and there wasnâ

breakfast could have more a variety.

check-in was a breeze. the room was nice and tidy. the morning breakfast bar was wonderful.

breakfast was great too

clean rooms, perfect location, great value & free breakfast!

end time of 9am is too early for those on vacation, especially with kids

was afraid my kids would fall off the bed during their sleep, so maybe the beds

hot delicious breakfast, comfy beds, microwave and fridge in our room, and the gym facilities.

room was very comfortable and the beds and lining was top quality for us with two kids 6 and 8

the hotel staff was amazing and very helpful, indoor pool was a plus also the breakfast was great and they had a lot of varieties

right off highway, next to denny's restaurant, has a laundry room on site, good parking, and two beds in the unit

i like the laundry area with vending machines and benches outside for sitting in the beautifully landscaped

cable tv in room; microwave in laundry room; nice courtyard; walk to walmart

she extended exceptional customer service an allowed us to park our trailer in the parking lot for an extra night

there was also washers and dryers to clean laundry

we did not get all towels on time as 'they were in laundry'

more breakfast options and to serve bread at least to 10 am many people like to be able to sleep in and

hotel does not have a pool, hotel hot tub was not operating

microwave and no pool ( pool on pics is a 4 person jacuzzi and that’s it)

rubbish outside of the room , given room next to laundry machines going all night and vibrated into our room

the breakfast was great

the hot breakfast is very good and well attended

breakfast and staff very clean awesome ??

the breakfast was like no other

breakfast eggs

there's an empty space that could be used possibly a bar could be placed with hangers for people to try their swimsuits

lovely rooms on the sand with balcony to sit out and listen to the sea with a glass of wine after kids fell asleep

the staff was very friendly and willing to go above and beyond at all times even offering a golf cart ride to the car

the only complaint was room service coffee was very bad.

the revamped spa was also wonderful

so easy to check in and out… great breakfast, comfortable beds, quiet room, and an ocean view!

rooms are spacious, staff was very welcoming and the breakfast was very good

the breakfast options were great, tasty and filling

suggest to have apple juice aswell for breakfast

big rooms and decent breakfast

pool had too much bleach a lot of salt, and no air vent felt stuffy

indoor heated swimming pool fire pit outside for chatting n catching up with friends swimming pool

free breakfast, pool, lollipops

pool is very small and loud, due to covid grab and go breakfast

liked the tv and pool it was very fun i also like gym

parking area could use with a few more lights.

spacious parking lot, an elevator

small parking lot

easy access plenty of parking clean, quiet, no heavy traffic.

ss then 1 km), very clean, parking free, free very good coffee and very kind staff

the room had a lovely bathtub, kitchen/dinning room was nice

i liked the coffee machine in the kitchen and in the room, but it would be nice to have more selection and higher quality coffee

ample apartment

terrific, quiet, peaceful, great parking right outside

parking is a little tight

coin-op laundry and dryer machines were convenient.

no tv no outdoor pool and furniture

wrong with free parking and internet

wifi super reliable

was no pool but i guess you don t need one with the beach so close

wifi keeps disconnecting & slow connection

gentlemen allowed an early check in and was knowledgeable about surrounding areas and restaurants

the motel had all necessary facilities and the outdoor pool is definitely a bonus

it was perfect there then loud kids at the pool while sleeping

clean and comfortable with all the basics - ice machine, inexpensive laundry machine, and a drink vending machine as well

staff's attitude, the lack of coins for laundry, the lack of hot water/kettle inside the

laundry is a bit to expensive

rooms were very clean and the laundry was done daily

we use the laundry and the ice machine

there was even a water dispenser in the laundry room for drinking water

i appreciate there was laundry facilities and an ice machine

we loved the food on site, the pool is heated so swimming in 59 degree weather wasn’t a problem

it was clean and close to the golf courses that we were going to play.

two of my adult sons and i were on a golf trip

is a great location to stay while playing local golf courses such as poppy hills, pacific grove, laguna seca, and others

the breakfast was very good and it offered tons of variety for adults and kids.

staff from the front desk to the ladies that clean and the gentleman that brought up our room service all were a delight

room service only left 1 towel for us we are a family of 5

clean facilities and the kids lived the pool. happy hour is always great!

the indoor pool

on the beach with a pool, several outdoor relaxation areas, a restaurant, and a bar with a bunch of seating watching

the pool and spa area were beautiful

charged me a pet fee even though i have a service dog

expensive bar and resturant, no microwave in the room

manager let us check in earlier and he explained club and late check out

fitness was extremely hot, no air-conditioning

everything from the breakfast, the locations until the staff. nice people.

nice clean room. buffet breakfast.

clean and great breakfast

i wish the pool was open a bit later

went out of the way to have a room for me for early check in

breakfast was delicious

the breakfast was good

very big room lovely beds great breakfast

i love your breakfast with the burger sausage and egg with cheese. the staff are wonderful.

free breakfast and parking

clean, modern refurbished, comfy beds, helpful staff, guest laundry.

friendly swift check in, clean comfortable rooms, diner opposite, local 7 11 and laundry

outstanding laundry facilities and clean rooms with comfy bed modern appliances

got an early check in. clean quiet friendly staff

convenient laundry and dryer for guests

split floorplan - 2 queens in one room for kids and their friend, 1 queen in other room

with 2 separate bedrooms and a kitchen/living room area with a sofa bed

the kitchenets are over and above what i thought it would be like+

parking (and accommodating for 2 cars), inexpensive price, affordable pet fee, day-of availability

good price for a huge room with a kitchenette

the cottage is great for a family with kids.

the spa was very nice the exercise room was clean, the ice machine was easy to access

i like that this hotel had a sauna instead of a pool, it was a nice change of pace

no pool/or hot tub. pictures showed pool. should be taken down from website.

the master bedroom was separated from the kids room and the kitchen was separate as well

nice big room: good breakfast. very clean.

this is a security risk on the first floor and a fall risk for kids on the second floor

kids don’t like wheat bread very little space to move around the size of a closet on your kitchen

breakfast was substantial for us

i also didn’t like that the room above 402 had kids because they were running and stomping

this man sorted out a very prickly problem i was having in the laundry and i shall always be grateful for his intervention

staff, laundry great selection bin for vending machines

pool was cold, laundry room out of service

it was well placed to explore monterey area, laundry facility, helpful staff

there is a laundry service available (for a fee)

we had a few small needs, and the breakfast attendant was amazing, she helped us out each time, and made sure that we had the

and kids will love making pancakes and waffles

need towels in pool/spa area so guest doesn't have to use

only could have been better with melon served at breakfast.

excellent staff, huge room, fantastic breakfast. very clean hotel. a+++++

plantation shutters, good sturdy locks, crown molding, white sheets, neutral colors, swimming pool, fantastic staff

the service when we arrived for a early check in was great.

motel was spotlessly clean with great facilities including a pool and laundry

maybe install a card system in the laundry room

no leniency on early check in

great breakfast, hot swimming pool is small but very nice.

wifi was poor, fridge didn't work great & the gym was only three pieces of equipment.

small gym and easy access to the bay from this location

i also used the gym room which was small but had new equipment- was a nice feature for a budget hotel

the gym needs exercise equipment.

parking

walls are a bit thin and we had a noisy neighbor with kids, so i advise bringing headphones or earplugs for sleeping more soundly

a quaint, secure location for parking and close by all major attractions.

you are looking for great wifi, this is not the place

room was small and parking was tight

it was close to everything, golf courses, restaurants, freeway and downtown monterey.

late check out and very friendly

i love that they offer early check in and late check out (upon availability)

early check in is available majority of the time which is an added bonus when ready to kick off

the electric stove and kitchenette did not function at all

tile was coming off the kitchen counter

laundry machines available, ice, vending machines great location

laundry mat first thing early next morning

allowed us to make a late check out at 2pm

a bit noisy in the room and a pity the laundry was always busy

fresh and tasty breakfast, room was clean and warm (night was cold but

was stated that there were onsite laundry facilities

the updated room was excellent. i liked the balcony facing the pool.

great breakfast, i booked because i saw it had a nice breakfast and it was true

honor bar and snacks reasonably priced

the tv from upstairs, the dog inside room #104 barking, the kids running all night from upstairs todo el ruido de las demás habitaciones se escucha toda la

the room vas very clean. the breakfast was great.

there was a handy long bar that had a small refrigerator and microwave

nice breakfast with good coffee

lovely pool area and spa

only issue was the food from room service was bland and chicken was cold

property, the staff, the valet parking guys

4f), nice little gym

we first arrived, there was a noisy crew of kids above us

this hotel has golf course and tennis court that allow us to do extra activities making more it more fun

also the spa is still not open, they will do only massages and the amenities

room service is a tad expensive once the 21% tax has been added

pool and hot tub and common areas.

they even have games by the pool for the kids

king bedroom suite with full kitchen, dining room and living room, 700 sq ft

the heated pool was really nice

so close to the park for kids and close enough to downtown without having to deal with the extra people & loud

pool entrance was close

the hotel courtyard was especially lovely and a great place to eat take-out dinner and let the kids run around

laundry facilities. friendly staff. very clean and well maintained.

friendly helpful staff clean rooms and nice outdoor seating area and pool

the pool wasn’t heated but once you’re in the water it was ok!

comfortable rooms, lovely location, really nice staff, laundry facilities

the pool was cold and smaller then the picture shows but overall it was

the masculine, beige, golf club vibe was prevalent, and not my style

best for golfers to stay. family members also have hiking activities to do.

place especially for a family with kids, very friendly staff although we had to call several times to have our in-room dinner taken

maybe men golf parties not very relaxing for getaway

the restaurant is not a hotel's restaurant so instead of getting included breakfast you get a credit (which i do not belive it was credited to me), the room lacked

good gym, pool, and hot water jacuzzi

it was awesome and the kids loved it

it doesn t offer room service for breakfast, only dinner.

was clean, the front desk was a little slow i had to asked for most of the information like wifi, parking, room location, pool access

we chose the hotel because of the availability of self-laundry and were happy to find the facilities well-maintained, secure and clean

nice staff great breakfast lovely setting

nice pool, our rooms are large and comfortable, staff very accommodating and

place for a weekend getaway, well appointed spacious room that have comfortable beds

friendly staff and amazing pool

we are greeted with some sort of unique soaps and shampoos which can be kind of fun for a mini-spa like treat

my daughter & i used the gym with gorgeous views, outdoor deck

bed comfy gym excellent staff good

wish they had lobby bar service, but i am guessing during covid they had to close it.

hired complimentary bikes and used the shuttle service

more shuttles availability

at front desk was a little rude because i asked if i could check to see if my room was ready for early check in

early check in!

early check in and never heard back if i got it or not

just 10 minute walk to the shops and food hotel was clean and staff friendly they accommodated my early check in too room had air-conditioning for the warmer days and a fireplace for the chilly

no carts to take your belongings up and no early check in. but that's ok and didn't matter.

friendly, helpful staff. nice size room. great breakfast.

great breakfast

parking is included with your stay

it would be nice if breakfast consisted of a greater variety of dishes.

nice and clean! great breakfast selection!

restaurant and bar were closed due to covid, self parking across the street

wifi would be a reasonable gesture of hospitality

breakfast we ordered everything was wonderful we were able to take our drinks outside since we

clean room excellent room service. comfortable bed and nice surrounding.

wifi was advertised as included but it was extra

if you have lite kids be careful where they sleep

is amazing, and the kids really liked the fire pit

we did have a younger couple with kids that where load in the evening, so that wasn’t too nice

the rooms were updated and felt spacious enough for our family of five (2 adults 3 kids ages 8,5, and 2)

and see beautiful cannery row, monterey bay aquarium, shop and eat great food you can walk the kids to dennis the menace park it’s just awesome for kids and the beach is close to the

peet s was closed and no room service.

the pool is really like a jacuzzi - unless i missed any bigger pool with people flocking in it!

has a pool and gym

wish there had been room service, but lots of eateries nearby.

the best thing about portola hotel & spa is the location in my opinion

i liked the pool and the hot tub. comfortable bed.

private patio that led directly to the pool - great

nice pool and small patio to chill in the sun

pool, hot tub and gardens were delightful

lovely pool and outlook and amazing parking

loved the furniture in the room, the bed, and the pool.

grounds are lovely and each room looks out onto a courtyard area with beautiful plantings and a pool

no designated spots for parking

heated swimming pool well maintained lovely fresh pastries and coffee for breakfast excellent parking good location, within easy walking distance to cafes/restaurants and wineries well

the pool is incredible on a hot day and the pastries were a lovely touch in the morning

good location kids liked waffles for breakfast. large room

they have wine and cheese at around 5 pm which was a pleasant surprise and the breakfast was good

you need some bacon at breakfast

the breakfast was robust with a waffle maker, warm eggs and

shared a room with our kids and would have preferred more blankets in the room and queen beds instead of double beds

the hotel bar was fun and bartenders were great

kids running up and down halls yelling and slamming doors all night

breakfast was included in my stay and it was amazing

first from dogs were barking all night and kids screaming up and down the halls

location, room service, facilities are perfect!

enjoyed the gym, hot tub, and continental breakfast

the facilities include a gym and spa which i did not have time to experience

no breakfast no iron no laundry service first room bad smell but staff very happy to change

gym is small but has foam rollers, yoga mat, and basic cardio machines

the small gym featured 3 newer looking equipment with weights

balcony, large modern apartment with large clean bathroom, sitting with a fountain, small pool

no pool and one of the hot tubs was out of service.

the facilities were great aside from the wifi

free breakfast had good options

is covid rules, so no breakfast

only 15 minutes to poppy hills golf course.

very clean, nice pool & spa and great staff

reception staff tried to charge $50 for “ early check in” when it was obvious room was available

card wouldn’t work for laundry room or pool

to support people that were staying there like a bar and food and heated pool, a gym and laundry services

there's just one overhead light in the living room/kitchen

very cozy. very comfortable bed. private. garden area. nice pool.

pool

was at a hood location, we liked that there was a kitchen, heater, hot water, nice coffee and thick walls so we couldn’t hear our neighbors

comfortable room with kitchen and living area

although we didn't use it, the pool looked like a great place to cool down on a hot day

buddies and i stayed one night in between golf rounds in the area

the pool was a bonus too especially since most hotel pools are closed due to covid-19

location,pool,cleanliness, people

didnt use the pool but looked very clean

the room was exceptional - lovely decorated - with every facility like good wifi, refrigerator or ice machine

spacious rooms, lovely common room with continental breakfast and welcoming staff.

breakfast was a little meagre

light breakfast included extraordinary staff quiet incredible bed fireplace large bathroom mini

erfect opportunity to

good position and nice pool

couldn't get ev charger to work. would be nice to have a small fridge.

hotels gym hours were limited, for travellers access to early or late sessions is very helpful

gym is smallish but that said, i only shared it once and it was perfectly adequate for me

gym opens later than most @9am

there is no pool, hot tub or view

no pool

small room. no swimming pool.

the pillows the pillows were excellenti thought there was a pool but the spa was way too small

very expensive so only stayed a night here but the pool and jacuzzi is a must

there is a frisbee golf course across the street and it was less than a 15 minute walk to fisherman's wharf

came to monterey to play golf, so all we need is a clean and comfortable place to sleep

we’d like that they have ev charging in the premises

friendly staff, free ev charger, good parking, clean rooms, comfy beds, good value for money

we were able to get an early check in and the staff was very accommodating

convenient and complimentary ev charging right on the property

very clean room, friendly staff, no-smoking rooms and separate smoking area, and even ev charging stations