however still very close but with many added bonuses - free parking, breakfast included and free wifi

moldy didn’t like way i had to go through pub to get to rooms especially sat nite with 2 kids and pub full of

he booked us a table in the restaurant for when we got back the food was lovely ample free parking thank

easy to find, ample parking and superb facilities

great location to tram...beautiful hotel. fantastic breakfast great choice.

wifi did not work in the room

ample car parking spaces, shower was powerful, beds are really comfy and good quality linen

in multiple rooms and the free wifi in most was ok but stayed in one and you couldn t get any internet or mobile signal at

highly recommend and great for the price with good parking

attentive and guest-oriented staff, soft towels, warm rooms, good showers, on site parking, room service, garden views, quiet zone, microwave in the room

good location easy to find free parking close to airport

comfy bed was able to organise early check in

comfy roomy bedroom with private bathroom. good breakfast and free parking and wifi

onsite parking always a bonus

available parking area

the tv screens in the bar area

clean not expensive good bar , room was as good as all the others we have stayed in

also, the staff in the bar area are very friendly and helpful

staffs are very helpful ( special thanks to jassrin who helped us for an early check in

as it went, i had a really good time thanks to your wonderful bar staff who sorted me out with

located for a short walk into the town centre, ample parking, close by to major motorways making travel

a key drop box maybe as i just left the keys on the bar as no staff were around in the morning

it was a very friendly welcoming pub, staff were so helpful and the price of the bar was great

loud music from the bar but stopped by 11.30pm, quite happy with that as it’s a pub!

on bar was lovley

lady behind the bar was fantastic really helpful and friendly

hotel next to really nice bar restaurant

the fact we got a good deal and was able to request late check out for £15 for a whole two hours later

bar & restaurant were great and lovely gardens surrounding

was perfect the hotel was ideally situated away from the bar and the whole stay was wonderful food drinks venue was

bar staff very friendly and efficient

very central and clean good parking

special mention to jodie on the front desk, extremely helpful and assisted with organising an early check in

was fantastic, close to the everything, great view, spotless, modern room, free easy parking, right next to tram

the only piece of advice would be to supply washing powder etc in the laundry room

we liked the parking, the location, the laundry facilities, the photo facilities.

was perfect, we requested for early check in as we had our 4 year old child and they were able to accommodate

good beds. free ev charging.

& friendly, family room great lots of room smart tv two very comfortable king size beds , spa & wellness children loved the swimming pool we did lounge upgrade great breakfast drinks etc

only thing i could think of is the spa not letting kids in the spa facility s as the kids would have loved

poor wifi

messaged us on the morning of our stay to check that everything was okay with us and to offer early check in at no added cost if we required it

own shower room, 2 toilets and kitchen

location is superb, atmosphere good too. toilets are clean, as was the kitchen.

it is the biggest in the building with 2 bedrooms, shower room, 2 toilets and kitchen with a huge lounge which had another double bed

really liked the company as they let me get a late check out when i was hungover, what a ledge

kids pasta was expensive

fact the room was ready and they still wanted to charge an additional £15 for early check in, no hairdryer in the room and paper cups for the tea in the morning, the price that

early check in and late check out available for a reasonable amount

was next to a laundry room and the noise was quite loud through the night of staff in and out of the room and

free breakfast offer

they could not have been more welcoming and friendly with the kids

staff bar area big room

little to dislike at this hotel however carpets in the corridors need a clean or replacement as room service trays etc have left their mark

the kids free packs on arrival started off the holiday for the kids

the staff were pleasant and the breakfast was very good and delivered early enough for us to have a proper breakfast before flying

kids meal prices were over priced the draft from the front doors in the bar was really bad and

can also cast from your tablet/phone to the big tv which was great for kids

location is very closed to terminal 2. gym is good. comfortable bed/pillow.

new hotel with on site restaurant, easy walk with 3 kids to terminal for early check

location, gym.

beds were so comfortable and a lovely breakfast before our flight

we enjoyed the lobby bar with a chardonnay we liked, the food in the restaurant was delicious, the room clean with

early check in accommodated, pastries in the reception for early starters.

staff breakfast

staff very helpful, gave us late check out and printed our flight boarding passes at no extra charge

excellent rooms. food excellent especially breakfast. beds very comfy all staff very helpful.

late arrival pizza breakfast comfi bed

the kids room went down a treat with the children

bit unhappy why only a half dozen milk containers were provided nevertheless room service staff responded quickly to my request for a few more

small gym space

didn't answer the phone when i was trying to order room service... not quite 24 hrs

plus there is no early check in so if you're early you can leave your luggage with them and go shopping at the

overnight stay for part of my 60 th birthday with the tour of old trafford from my 2 fantastic kids

location complimentary mini bar and astro turf for kids on site

early check in, comfortable room, and nice facilities, with close proximity to old trafford

the breakfast is the best i have had in this type of hotel chain

spent the night with my partner just for a night away from kids to have a drink and relax

breakfast was brilliant, rooms clean and comfortable and staff couldn't have been more attentive on

staff were friendly and helpful for late check out

the gym is so basic. it didn't have a single weight in it. not idea if you are a gym goer

room service was very

ev charging also and long stay car parking

loved our stay at the clayton, ideal for an early morning flight with 2 excited little boys , room service was brilliant

staff were friendly and efficient and it was great to have such a good room service menu available

location, nice rooms good food and kids playrooms

what we saw of the downstairs looked nice & cosy, but we had very tired kids with us, so we just went straight to the room

kindness, comfy and lovely attention with kids

which serves delicious food at very reasonable prices - it's a family pub with a play area for kids

have liked a bar or some way of getting alcohol to the room easier

stay before the airport, everything was as described no problems at all there is a beefeater bar 15 walk away we went to which was

besides that we had a late night flight when we left and we were offered a late check out at 3 pm

had to download an app and pay for us and the kids

were even given a green drink each for my wifes birthday ud83cudf82, the guy who brought us our room service was also lovely and friendly

my son went to the gym he said was great i sat in the bar relaxed had a drink before our flight

room service has great menu - but the breakfast - wow

lovely and clean but could of been bigger for a king room , breakfast was really nice to say the room service food wasn't

for room service, travel on own for business and would rather have breakfast in room

guests either side of us were either related or put in there by the council they were so loud, kids running up and down the corridor and got woken up at 6am off them constantly slamming the

the people doing breakfast they were absolutely lovely friendly approachable and really genuinely nice people as

room service heating on in bathroom when 25 degrees but worst - no wifi, had work to do and prep

activity at the hotel for the family and my child would have been great - like a play area or a gym

staff were very friendly and helpful and also kind enough to let me use the gym quite late at

light saving lights in the gym, especially when you are running on treadmill and they switched off, having to jump to side or

bar staff lovely as always too

lovely bar and great restaurant

book room for 4 (2 adults and 2 kids) and room was small with no space with sofa couch taking up a lot of the room

breakfast excellent (and included in the room rate)

i stayed at this hotel with my best man late check out perfect.

-clean -good location -cheap parking for a city spot. -late check out

plenty of parking, good breakfast and good location, ideal with kids close to old

of pillows very thin quilt on the bed drunks constantly banging on our door waking up my kids early hours of the

got two double rooms for our family of 2 adults and 3 kids, and it worked well

near the tram station, breakfast was reasonable and enough variety for a 2 night stay

room was comfortable, kids loved it. for the money you can’t fault the facilities

staff were very friendly, cheap food, good location, staff member was able to sort us out with early check in which was amazing

it’s not a licensing issue at that time so to refuse 6 people a drink, including 3 kids, was harsh but not any flexibility with the supervisor or staff

felt spoilt gym fabulous room so clean staff happy breakfast yummy

near the tram and lowry gallery great decor - relaxing lounge area lovely staff small but good gym

was very welcoming and helpful, he accommodated on my early check in request and was amazing, did offer to change the room once i informed him of the

thank you for the tips on where to take the kids to kill time before the salford match

location cleanliness room service booked a taxi for us to our destination from the hotel

a good breakfast and handy bar for light meslsnot

was very happy with the early check in service provided, the cleanliness of the room was excellent, very friendly and

our booking was delivered spot-on the location for the lowry was the best and the staff in the bar and restaurant area were very friendly and could not do enough to make your stay brilliant

bed was huge, breakfast was lovely. highly recommend.

one thing i would have liked to see is steaks on the bar menu.

we had a family room 2 adults 4 kids and the room was a great size for us 4

we had a family room 2 adults 4 kids and the room was a great size for us 4

staff were friendly restaurant was lovely very clean pool and spa area nice

room service options could be more varied

staff very friendly & helpful & terrific breakfast

breakfast was excellent, staff ere friendly and helpful. room service were very efficient.

breakfast , parking, outside area for sitting

parking available for free good value for money,will still come back again

clean, very receptive , enough parking

beds were comfy, decent location, good price, friendly staff, early check in

i the mini bar and fridge are excellent additions

room service was fast and food was exceptional

was comfortable desk was great for working at wifi was stable breakfast was amazing restaurant staff were friendly and

drinks in the bar were reasonable prices and well presented

amazing staff, clean, lovely view of the city and a delicious breakfast!

comfortable beds, good size room, easy to check in and out. really helpful re early check in.

from arrival to departure , staff on reception , bar , breakfast areas all very helpful and the room was very clean , tidy and fitted with all

water hall … good parking rooms good, clean and facilities good staff very friendly really good breakfast

downside for me and it’s not a biggie was the bar prices

my kids enjoyed alot

staff friendly, helpful. room spotless. breakfast great value for money, lots of everything.

great lounge and restaurant area, kids didnt want to go out of the hotel

good breakfast local parking with hotel discount helpful staff

oh and the hotel accommodated us with early check in and free bag storage on departure rooms were quiet, well equipped and clean

the evening and in the morning)

it is a set breakfast consisting of orange juice - which was actually a kids capri sun juice, a bread roll with cheese and ham, 2 pastries, a small pot of mixed fruit, a

swimming pool

the bar was well stocked and the views were good, very central

the staff could not be more friendly, the rooms are nice, i didn’t use the gym but the facilities look good

pool facility was a winner with my kids. we all enjoyed the breakfast.

smart friendly hotel in a central location with access to a pool and gym and reasonable priced parking

to the concert venue ,excellent staff lovely clean modern room to a great ambience in the bar after the

, right over hotel you can find free bus line 1 , the hotel has his bar in ground floor and you can get 20% discount or anything ( breakfast and bar

the bar was very busy with a great atmosphere

hard working staff met us on arrival at the bar and quickly pointed us in the right direction of our room

the bar downstairs is great and the breakfast next morning was lovely

room service was excellant just a nice place to stay .

gym and pool at the hotel, which we didn't use but the place is surrounded by shops, bars and

helpful staff, clean rooms, the spa is a beautiful way to start a morning, breakfast was

minibar would ve been preferable, shorter queue on room service, bath robe would ve been nice, slight smell of smoke in room, late checkout

early check in from 7

great location, friendly staff, nice room and early check in .

we were not informed upon arrival that there would be a laundry delivery prior to 7 am that would continue for 30mins plus right outside our window with

it was very clean and look like brand new with free wifi it was very quiet

aff room or laundry perhaps) and office on the ground floor, shared by a large fire door to the corridor i was

wifi was strong, water pressure and hot water in the bathroom was strong and never faltered

was no free wifi

the gym and swimming pool , food is good too

r duration of stay at least) comfortable, efficient, wake up calls, shuttle transport to

breakfast was spot-on and spa area fantastic

a 101 took me ages looking for room i had to ring reception and reception told me they don't do room service for breakfast i had to go down for mine and she brought someone else's breakfast to

the staff did the best they could offered me a late check out however at 9am work started on the room above the noise was unbearable

clean was able to have early check in breakfast was lovely plenty choice lovely spacious bathroom whole experience was

early check in was great

how it's central to everything, the customer service staff are friendly, the catering and bar staff are excellent, this was my 4th vist to your hotel, i will be using this hotel again

got moved to a different room straight away and given drinks vouchers for the bar for the inconvenience

loads of parking, easy check in and check out, the room was very clean and decorated throughout, shopping

of car parking and it's free

food at this hotel was exceptional, lovely bar & eating area, staff customer service excellent

the room service doesn t do the beds, just the floors and changing towels

room, the reception and bar area and the restaurant area were very good clean

we were able to have an early check in, and they held our bags for us after checkout which is useful

of room, i was on 3rd floor, the ceiling was so low that the room and bathroom can be good for kids not toller than 1,40 cm, probably with one floor they made 2

ordered room service, food arrived quickly and piping hot

city of manchester, which is not the hotel s fault but a thing to consider when traveling with kids

wifi

after a trip to the ivy and then several bars in the area we decided to try refuge and to be honest we were really shocked for a

the wifi quality was intermittent, but we were out and about a lot so it didn t affect us too much

the hotel itself is a wonderful collection of older architecture and modern options

mins)

hotel is amazing and well maintained, gym is great and the bar is perfect for a quiet drink

beautiful design, attentive staff, excellent location, fantastic bar with live music.

bar area, room comfortable loved the dyson hairdryer and the straightener in the rooms

beautiful cocktail bar wilts miles hosting

the bar had 'run out' of sauvignon blanc wine (15:20 hours) of both choices.

i had a mini bar with a nice selection of drinks

breakfast was really nice and lots of it too staff were really helpful room service was good too

was good , bar and restaurant staff were excellent, in fact all the staff were very polite and helpful

location early check in late check out breakfast bar/restaurant

room service dinner was delish!

close to food and bar places and not too far to palace theatre

the spa

service, food, drinks, cleanliness, atmosphere, location, value for money, room service, pool, gym, hotel lobby, bar staff

lively bar with nice piano music

lovely cocktail bar in reception

slightly earlier swim session in the afternoon for kids so they can be finished to eat at a normal time

’ there were kids running

the bathroom was vile and leaked, it was noises with young kids running up and down the place

there was also i few rooms on my floor that had been booked by some young kids who were up partying all night

limescale there was no remote for the tv which meant we were stuck on one channel not good with kids also there was 1 sachet of coffee and one

there was kids running about and shouting in the hallway at all

there is a communal kitchen with a coffee machine and diy continental breakfast is provided which is a lovely touch

the self-service breakfast was available from the communal kitchen which is shared between the 4 guest rooms

super nice, you can tell she’s working really hard both in the overnight accommodation and the bar to bring a higher level of service to her customers whether they are there for a pint or for

would have preferred a private kitchen. but the guests were friendly.

kettle in room 2 (our stay) didn't seem to work, so we had to use the shared kitchen's kettle

however only think maybe to improve on is room service menu maybe have more options and include

the room service response was always prompt and really took good care of our needs

lovely breakfast and staff very friendly and helpful, late check out at no extra charge

did miss not being able to eat breakfast in a restaurant we didn t try the room service breakfast so i can t

loved the pool, gym and sauna etc

as the main bed (so often family rooms have a small sofa bed which doesn’t work unless the kids are small)

friendlies of staff facilities ambience was great, live music, and great bar staff and service

the kids loved our room and the breakfast, loads of games to play in the reception to keep them amused

we loved all the retro and oversized games available and they kept the kids entertained for hours

hotel is lovely and the bar area and seating area is amazing

comfortable bed and good breakfast

breakfast was ok

hotel lovely and staff, late check out too for 12

in my opinion the best hotel in birmingham with a great late check out policy

good breakfast (for extra £19-90 for two people - a bit expensive

the place was really comfortable, and had laundry facilities in the 1 bed apartment

has a beautiful kitchen with everything you would need for cooking and they also provide with washing up liquid and

there is also a gym, and it has a bench and straight bar, so you can actually do a serious workout while you are

kitchen fully fitted and functional

the cafe area at the back and the bar area are both very nice

no wifi code,couldn't get tv to

location less tan 10 mins walk to city centre, gym facilities and spa no extra charge and they are very good

clearly an extra pound or two spent on the linen, and a good laundry service in use

the wifi is abit hit and miss

internal room service phone didn t work

wifi was a bit slow

would have preferred the bar to be open late

the bar was very nice and heated.

poor coffee at breakfast, flaky wifi

bar prices not too silly

no food ie bar or restaurant

unfortunately they don't have a bar in site but we had a pizza from the hotel then nipped out to the local bars

obliged emily we had a great experience and a comfortable stay ud83dude2e before i forget 24hr bar was an added bonus and refreshments were reasonably

fantastic free laundry in the basement (buy wash tablets at reception) and tumble driers

a lovely irish bar and tapas restaurant 2 minute walk

imming pool, 24hr reception, parking, room service with good choice of menu)

comfortable large twin room, and spa facilities were great

the pool and hot tub was amazing

and, considering this, the facilities are brilliant

spacious rooms, ample parking, well situated hotel

well equipped with fast wifi, t

absolutely welcoming , beautiful, clean and well facilitated rooms with fantastic wifi, breakfast extremely tasty ud83dude0b , will gladly recommend, beautiful building inside and

comfortable bed, good reliable wifi, large bathroom

nice friendly staff and great location. very clean spacious room. excellent breakfast

i used room service and apart from the waiter having issues holding my door open and getting through the

nice hotel bar that serves late night pizzas

room service available, not enough plug sockets in room non near the beds

good toiletries and the room service food was also good

nit-picking but i thought the room service menu could have had a few more items as it was bit limiting

- excellent customer service from the staff, incredibly friendly check-in and room service

lovely breakfast overall 10/10

breakfast had plenty of choice and very fresh, small dishes of hot food meant regularly refreshed

paid for a king size bed i got a double, requested early check in never got it no one helped either, rooms are very squashed, smell coming from the

is in perfect location in manchester for trendy bars and restaurants

help when our room had an issue he did everything to help and even compensated us with a grateful late check out

bar staff were very friendly, sampled some cocktails which were delicious and reasonably priced,

our visit, exceptional breakfast and extremely helpful staff throughout the stay from check in, room service and at breakfast

also, the communication between room service and the room was a little off as we waited an hour for drinks as the bar didn't know

wifi code wasn't shared with us, we had to ask for it

on two nights we asked for room service from the main menu

great late check out time and easy to leave, pop keys in a box and let yourself out

the accommodation for the price was extremely brilliant, also for hotel being above s busy bar it extremely quiet, i'd recommend staying here as i will if needed in the

the bar staff were excellent and make me feel so comfortable as i was sitting alone

great really helpful at the bar changing my room when i'd booked the non en suite in error

in our rooms just the shower and toilets on our floor nice and clean and despite it being a busy bar i never heard a

love the bar area, rooms lovely and breakfast good too. plush but without costing too much!

you should give the option of skipping the room service

gym is tiny, and the weights are very light

and not worth the cost, we went elsewhere and paid for something much nicer, especially for the kids who wanted pancakes

lovely rooms, great bar downstairs and great breakfast

could have done with some extra toilet rolls and a bigger bin in the kitchen.

and couldn't find a tea towel but that may have been our eyes, as had everything else in the kitchen

cleanliness, equipped kitchen

we brought our own after reading previous review place could do with been updated new carpets and kitchen also new bed in second bedroom

it was quite spacious inside and the kitchen was reasonably equipped although it lacked bin liners for the kitchen bin

the booking was for my mum and the kids, they loved it. staff were friendly & helpful

room, big bathroom, good wifi kind, helpful staff

the gym facilities could have been onsite.

i also enjoyed a workout in the gym to help overcome the jet-lag

are friendly, we were welcomed with a complimentary late check out meaning we could relax i the spa next door before heading home - an added extra to our weekend