the complimentary breakfast was good

hot chocolate for the kids and bathrooms on the main floors during breakfast the kids need washroom we got to run

disturbed by noisy area with many cars passing, noise from the fridge, room too cold, fear of kids falling off the bed so didn't sleep too well overall but kids surely did

i show him that i paid for 4 people than he make me wait while my kids in the shower

for adults i wouldn't mind but kids that was just useless

nice little gym with good equipment

the laundry room was free to use

options were good, staff was friendly and accommodating, free laundry, free specialty coffee, cold water and 3 kinds of juice available round the clock staff

laundry available

it was a wonderful hotel. nice breakfast and very clean.

everyone in the family had a great time, and the kids loved the

pool with the water slide was perfect for the kids to unwind and tire out before bed

the pool has a water slide making it fun for kids

and pool are nice

it was clean and fresh looking. the breakfast was alright for a continental

- space is limited - wifi not the best - expensive for what you get out of it

3 kids, myself and husband were all very comfortable with a double queen room

the rooms are big the pool is great

wifi not working in our room

bar staff gabrielle was the best

there could have been a bit more equipment in the kitchen

the kitchen was perfect and had an apartment sized fridge

kitchenette in a spacious room

pool is not big, but my kids spent some a good time there

it's super functional with plenty of storage space in the rooms, fantastic mini kitchen with everything you need

we loved everything. and that there are lots for kids to do and restaurants

top floor pool and water slide are great for the kids

especially at breakfast time

kids loved the pool and wi-fi

pool, arcade, boston pizza

free breakfast, cable tv

location, staff, clean, breakfast, price

he made out early check-in easy and the ev chargers on site were really helpful

we travel with kids so it helps to have more choices than just toast

nice breakfast. very comfortable beds

the wifi barely worked.

wifi not good.

we had tv, fridge, wifi,phone

didn t have a lot of parking.

50 for a k cup in the room insufficient parking for number of guests

good breakfast

gym doesn't have any dumbbells, and the space is very small

good location and breakfast was decent and started early from 5 am

in-room coffee machine, good wifi, and tv

hotel had a laundry which was amazing

the gym had a pathetic amount of weights

no towels at pool.

cleanliness. the size of the pool is ridiculous. the gym is not equipped.

the pool and gym room were too small. the breakfast did not have much variety.

easy checking in and out breakfast small swimming pool big free parking

pool

the pool and patio were closed and there was debries and garbage in the back area

our only real question is why the bar, patio and pool closed

could stay at the pool before the check-in

pool needed cleaning full of bugs

the staff was very nice, coordinated charging multiple cars on the ev charger throughout the night

also appreciate the ev charging

only one ev charger

kids were disappointed that the pool was closed

made good use of pool, sauna,gym and restaurant. used the washing facilities too

francis waited on all tables and bar on his own

made good use of pool, sauna,gym and restaurant. used the washing facilities too

is my go-to hotel when i go to quebec city, it's the cheapest pet-friendly hotel in the area (when you account for the pet fee) and it's got all the comforts i

was good, front desk personnel was excellent, pool and hot tub very clean

everything was spotless and new looking. the pool is very nice - warm water.

size of room. the bed was comfortable. the staff were friendly. good choice of breakfast items.

spacious and high quality design in the rooms plus a great breakfast

like the hotel it has an indoor pool ( the water was cold) it has an jacuzzi

- gym is very poor, unlike my prev holiday inn stay - breakfast was untasty except for the

there is a good gym and ice facilities

travelled with my wife, daughter, her husband and kids

breakfast,

experience, great and nice staff, breakfast is very convenient

the room service was very good and not a long wait

all kids activities included

the best part is the swimming pool is open late so that guests can relax after a long day troll

the play ground structure is great ,gym was okay

i ordered room service

dog friendly and ev charger for our tesla to get free full charge overnight.

washrooms are very small room always a bit damp/musty gym is under equipped

2 ev charging stations on site

needs more ev chargers

the gym and daily housekeeping was not available due to covid which is totally understandable

didn't like how the pool wasn't opened

the facility didn't have any laundry service

the hotel offers a laundry service, which was very useful towards the end of a stay

front desk staff was very good and welcoming good place to stay ev charging facility was helpful

there is a gas station nearby and there is a 24hour gym included as well

no automatic doors and stairs in the hallway it was a nightmare with kids and a stroller

beautiful looking pool and area but we didn't get to use it (comment below)

lots of kids running and very noisy early in the morning

big bathroom that was convenient with mobility issues and kids

hours for the pool only 10-8 and we didn't get to use it

prefer real soap in shower. wifi was not accessible

very hard to find a parking not appreciated at all

allowed for early check in. convenience of having a restaurant on site and an indoor pool.

swimming was good but always crowded with small kids

gym equipment is old, and some of it broken

on floor laundry. great room size.

pool and gym

staff were super friendly and helpful, the hot tub is huge, thought it was a pool

to top it off, we were surprised that they had free ev charging which was very helpful for our phev vehicle

everything is perfect! nice little gym, spa! and stall always helpful and smiling!

there was a gym and pool included, but we did not use them

room was a bit small for a family with two kids, but it wasn't too uncomfortable.

free parking, breakfast was ok

the gym looked good, but we did not use it as we were out sight seeing

pool was closed due to pandemic

go back anytime, gym and pool access is wonderful

close to highway, pool and hot tub, friendly staff at check in and check out, breakfast, close to restaurants, very

had a great parking spot by the front door

lots of free parking and free wifi

the pool was a hit for the kids and lots of options for breakfast

did not expect a small gym and pool and was surprised to have it onsight

it's nice to have access to a pool and a gym also

no breakfast

spacious rooms , clean pool 8h to 22h gymnastics tasty breakfast

was perfect, staff was so kind, cleaness rooms,pool,restaurant

dn t find it) and how to turn on the

is very small the pool is a small and dirty my kids love swimming and that s the reason why i chose this hotel

location!.. and parking great service

clean: everything was clean when we arrived

but the guy who prepares the food in the breakfast room and the housekeeper are nice and always smiling

gym is lacking freeweight but multi is nice ! pool is small and dark... beds aren't confortable

there was a sports tournament so the hotel was full of kids running around.

the spa tub was good , the bed was comfy and cozy .

the pool was cool

the facilities are great, including the pool, gym, and restaurants

was able to request an early check in because it was raining and we couldn't do anything we had planned as we came to the

pool area is great, my kids enjoyed it a lot. friendly staff, nice, clean, big room.

one day room service did not do my room

gym almost all broken

close to the place we were going, the pool and spa area was really cool and the staff were very nice, room was very comfortable with all the

we didn t realize there was a bar or club attached to the hotel which disrupted our sleep throughout the night as we heard the

kids had tough time sleeping

we went to breakfast at 9:30. food was mostly gone and not replenished.

breakfast not good! it comes with pack and stuff inside for kids..

breakfast was a bit limited but we had a server to ensure we were safe given the pandemic and the

pool less chlorinated. early am construction next block over.

to find close to good ev chargers at wendy’s next door

bed was really comfortable and the breakfast was great

we appreciate they were dog friendly and had a continental breakfast to get us on our way the next

breakfast was ok, but nothing exceptional

pillows not two), clean bathrooms, great air-conditioning, windows that open, small hotel bar, laundry room and a really good restaurant right next door

i like family room’s very clean specially master bedroom is separate with kids room .

it does not have swimming pool, gym and child entertainment

large and comfy room with wifi, free parking, free breakfast

breakfast was good with variety of food for kids and adults, seniors

gym needs to be refurbished

the pool was closed for renovation. no daily room service due to covid

wifi was extremely slow, breakfast is not included in price.

gym could be improved with more equipment

rooms were comfortable and the indoor pool an added bonus when travelling with kids

no cleaning for stays shorter than seven days, the gym room is a joke

no room service

you dont need to pay for parking

we received breakfast tickets, breakfast was a choice of salty or sweet and it comes in a box, cute

no wifi

even a free laundry facility was available

bath, gym

we were really pleased with the availability of fast ev charging stations on site as well

comfortable and clean, amazing staff, excellent location, a lot of food close to the hotel, gym

laundry facilities, gym and free daily shuttle to old quebec city

excellent breakfast, free parking and wifi, basic at gym, comfortable room.

the pool was great for the kids

room service required to be quick.

the kids loved the large windows and wanted to stay in the hotel instead of going sightseeing

poor room service

swimming pool

was wonderful, pool is clean, rooms are comfortable and very pleasant

better than expected for the money paid lovely staff good help yourself breakfast tea and coffee available 24 hrs number 1 bus

we had a room with a kitchenette and all the necessary kitchen supplies

like that they had free parking and ev charging station; breakfast was basic, but good

gym equipment was needing some care and grease

parking was reasonably priced, and i liked the ev charger

homely medieval feel (nothing like hotel boredom) with all modern amenities including full kitchen

good location, clean room, full equipped kitchen, you got everything you need!

staff, comfortable room with excellent kitchen, great breakfasts, 10 minutes walk to the old

the auberge has a big kitchen and communal spaces which we didn't use

i liked having the kitchen availability.

it was extremely clean and well outfitted with kitchen supplies

the loft was fully furnished with a fully stocked kitchen, washer/dryer etc

the size of the room with all the amenities, such as a full kitchen and laundry unit, was sublime

the room is well equipped, it has a kitchen, dining area, a sofa that converts into a bed if needed, bathroom with shower, spacious

the facilities were great, including a full kitchen

all the kids would run back and forth to the 2 rooms

size room and bathroom, ample towels, fine quality soap and shampoo, great pool and pool area, excellent dinner, and breakfast dining rooms

staff we very friendly and dealt with all our enquiries such as laundry service, getting coins for the vending machine, calling a taxi very efficiently

not great, no free parking for your car, rooms on the lower floors have no view, no 24x7 room service

swimming pool was excellent

lol food pool gym sauna restaurant

the bar serving paid breakfast was below expectations compared to the hotel

the pool and the sauna deserve an extra page on wonderful feedback

location great for bar hopping and close to old quebec

bar was closed

would have liked a good gym

hotel is massive, and is on the corner of a main bar street and the plains of abraham so the location cannot be beat

gym had no ventilation so it was really hot when we gymmed, cable machine was missing a rope, sauna

4/5 ( they extended our checkout time for additional 2 hours) pool spa and gym

4/5 ( they extended our checkout time for additional 2 hours) pool spa and gym

beautiful rooms and restaurant and bar space

the bar has great options and excellent drinks for a reasonable price

location on grande-allee the rooms were very cozy , loved the style the mini bar is very appreciated with local

we really enjoyed the cocktail bar and breakfast

got leftovers from restaurant and need to warm up, their restaurant helped me warmup at the back kitchen and provided plate and forks

the bed was super comfy, the location was quiet but near the highway, there was a gym in our room

phone in the room had shortcut buttons that didn t work for room service

clean and comfortable, free parking, 15 min from downtown

there was no real living space in the room with the gym

parking is easy and free

also, our kids were really looking forward to using the pool but it was close both days we were there due to

it was great to be able to come back to the pool with our 18 month old after hours of hiking the city

kes you plan ahead

nice warm pool for rainy day entertainment. new free arcade for kids which is amazing.

pool was amazingl for the kids and family

kitchen in room allowed us to get fresh food from the nearby metro and from the grand marche and

the property was spacious, with a good bed, a kitchen, a bathroom

kitchen equipment is all provided

equipped kitchen

location and the kitchen.

close to many amazing restaurants on rue saint-jean the rooftop pool was a great bonus our view was breathtaking---huge windows overlooking the st

my kids love the heated pool! so even if it was -12 they were able to enjoy the day!

top laundry service-helpful staff

everything was extra wifi

pool and sauna. location.

wifi slow

great pool for the kids

bath mats and more foot towels for safety especially with kids so they don't slip.

the bar tender was really friendly and provided good recommendations for restaurants at old town

the kids loved sitting on the balcony and watching the singer sing in the pool

the waiter wanted us to be seated at the bar and we did realize that he did not want clean the tables

bar stools looked old and should be recovered

the room with lunch corner, that provide banquette and table was nice to have meal with the kids and play little game later on in the

duvet between sheets no case, pillows terrible, bar restaurant not good, understaffed

bar downstairs was closed

i did request room service daily and felt like the service was lacking for a five star hotel

the gym was small but had what we needed

the wifi in our room wasn t able to connect properly but that could be easily fixed.

room service past 8

the requirement for a reservation for the pool was a little cumbersome but manageable

and the lady that works in the kitchen was very nice, she helped me with french so i could use an app for street parking

the espresso machine and vino bar were added perks

a lot of things in this hotel are self-serve (like the wine bar - actually pretty fun

staff, super amazing location, room is a bit old but suitable, full kitchen is equipped well for a short stay, beautiful view out the window

location staff wine bar coffee downstairs

come back in the middle of the day during cold/rainy weather to take a break at the pool with the kids

were charged 2 different prices for breakfast

clean and close to walk to everything. the pool was an added bonus with the kids.

ds 5 and under breakfast is free), helpful staff

new and clean interior. pool and sauna really nice- location perfect for walking in town

kitchen had everything we needed

the kitchen was well-stocked

did not have breakfast. great location. calming.

the hotel’s restaurant offers a terrific breakfast and lunch and several spa services

we're not given info on spa services

early access to breakfast and boutique (7am)

i had an excellent massage in the spa section

excellent location and well appointed room / kitchen

the appartment is very modern renovated and luxury: a very nice kitchen, couch, table, bed and my personal favorite was the electric fire

space was stylish, clean, and kitchen seemed well-stocked for cooking/eating supplies

well equipped kitchen etc

even kind enough to give us a box of nespresso pods, cutlery and everything else needed in the kitchen

the hotel is very new and the room are nice and spacious. there is a pool that kids can play in.

the hotel has a small gym and spa too

great amenities including coffee, wine, hot tub, and gym

staff, facilities : room, gym, spa, breakfast room

added bonus is the hot tub and gym on the terrace

they accommodated an early check in request and gave us a room with a great

got a late check out no

in a 10 mins walking distance cute and rustic interiors and decor very hospitable staff - our early check in was accommodated without

small, but nice gym

breakfast was served in a cooler bag which was hung outside your room each morning, and everything

while the hotel offers good value for the price, with some of the services (gym, spa, lounge, etc) closed due to the covid 19 pandemic a discount would be appropriate

impressive quick and cheap laundry service

the breakfast in the insulated bag that was left on the door was fantastic

no daily room service

set tiny

room service earlier like..9 am .. no ac was working.

sometimes had difficulty connecting to wifi

need towel hooks in the bathroom, non slip mat for the shower, a shower bar for safety