liked better service at the adult pool bar, the only area we didn t feel the service was extra special had to actively ask a

location of the breakfast facility was central and easy to locate

breakfast and excellent customer service is

bar area opp the front desk is only good

must-do: be sure to watch the sunset with a cocktail at the rooftop adults-only bar before heading off to dinner

the breakfast was incredible, we had it every day by the pool

ana at the rooftop bar at the garca blanca was also so kind and attentive

the gym is really big and complete, not to mention the incredible view as well

definitely consider this property again and bring the kids

kids loved the pool, the beach was nice and clean

was excellent, with the exception of 3 things, no free wifi, no free airport shuttle, i had to pay an unexpected $80 round trip to the airport fee after

i wish someone would ve just told me to call room service

great pools and gym.

the spa was excellent, the place was always being groomed and cared for

resort is beautiful and very clean, the beach is great and perfect for little kids, the food is mostly great and people working there is mostly very nice and always helpful

the kids club is also great with a lot of activities for the kids

also the breakfast buffet was really good

hotel is very good, with plenty of amenities for adults and kids

room service, we arrived 11:30 pm wanted to order food but they say it will take up to an hour

view & breakfast

think the room service food could have been better

they even have a better gym than the one i have in my city

the spa was one of the best i ve ever been to, we had to visit twice

live shows almost every night, the dj by the pool and the bar guys keep it lit every day

pool bathroom was horrible, not clear information con restaurants open each day, no music at the

was only one beach grill and bar and it was for the elite members so you either had to walk way over to the far side of

didn t really like breakfast

the spa was great, i did expect more but we received a 80min massage for $150 which was not a bad price

there are alot of activities for kids and the pool staff were so interactive the the kids and adults

the water park was fun with my family and we also really enjoyed the basketball court

the staff was amazing friendly, i didn’t like that the massage was outdoors, right by the main pool

they have daily pool games and volleyball which my daughter and i love that sport

the water park was also great for our 2 year old although older kids probably get more out of it

i loved that there were so many pools for us to use and many activities for the kids

the best food is the room service

room service was very good, cleaned the room and fixed the beds several times, wasn't expecting

the main pool - the quality of the djs at both the pool and club - the buffet was underwhelming - room service limited

day we were out of breakfast

then at bar it swingers we re talking about sex orgy

room service is superb

this was an all inclusive resort we ordered room service breakfast and it was honestly very good

was disappointing, required golf cart taxi to and from restaurants, dood was bland

the spa was beyond amazing

all facilities are very clean and the pool is lovely with great entertainment

the golf cart made getting around so easy

, all the amenities were there stores , multiple restaurants, large pool areas , spa and golf cart service around the property

gym, restaurant solaris.

you really should try the spa

the spa was specifically the best part, in addition to all the restaurants

nice hotel, the pools are amazing, the restaurants are really good and the staff treats you like king/queen

floors were dirty in our room, pillows were too hard, and it took a long time to wait for golf carts to get around the property

a lot of seaweed | only drinks are offer at the beach that if someone is actual working at the bar other than that no service at the beach - the beach is a lil walking distance not a beach front

was able to indulge in the silent party by the pool bar aqua that night and get some food from 24hrs sports bar

restaurants, great bartenders who are actual mixologists, beautiful facilities including a proper gym, great main pool along with equally great smaller pools, no shortage of chairs/umbrellas, and

waiting for the golfcarts to bring you to the pool or restaurants.

icken nuggets, french fries, etc

also the golf carts sometimes took forever and some drivers wouldn t even stop for you

selection, wonderful staff, amazing location and beaches, only 30 mins from the airport, great kids activities, amazing restaurants, great bartenders who are actual mixologists, beautiful

safe parking onsite

great location just opposite ferry terminal to isla mujers. good airconditioning. fast wifi

standard rooms are like being in prison. wifi awful in standard rooms.

yet effective, decent size rooms with toiletries and good aircon/wifi

wifi worked sometimes

appartment really pleasantly surprised us, it was huge, with kitchen, big swimming pool, a lot of greenery, free parking and breakfast

the location, rooms, garden, beach, pool everything was awesome. thank you!

it has great character would recommend come in past front door to beautiful gardens,fresh clean pool,great views abd a good vibe

the pool was big and you can also swim in the ocean

pool is 24 hours so that can be noisy, we were lucky as there were not so many people and no noisy

st restaurants were located on ground floor spa and gym on another) roof top steak house is the best hands down skip the rest

plunge pool was not clean

manuel every morning - he was always full of joy, cheerfully inviting us to try a massage at the spa ud83eudd23 he s truly unique and brought such positive energy every day

unlimited food supply and the breakfast was top class

the room service was amazing also

great and clean hotel with a pool and hot tub - just across the road there's a great street food

i liked everything, the pool was under cleaning but that was mentioned before checking in.

the pool was also great

terracaribe has a lovely and well-kept pool with plenty of sun and access to the shade

clean room. clean pool, clean hotel. comfy bed

the staff was very friendly and chichis beach bar was right out front so you didn’t have far to go to get relaxing spot on the beach

immediately took care of a broken lock, also allowed early check in since they had a room available

the beach bar and beach area were perfect for my family as it is a bit removed from more crowded areas of the

i opened my door i had a beautiful view of playa norte and they had beach chairs for free and a bar with reasonably priced alcohol next to it

the furniture is beautiful and unique, but the kitchen was poorly equipped with old pots

the breakfast had a variety of delicious options

we also really enjoyed the breakfast

the staff was so helpful, beds we comfortable, air conditioning was wonderful, and the breakfast was great

the breakfast is simple with limited option and or variety if you are staying for a long period

parking available

romy at the pool bar is awesome! the food was very good

room service is not good

the location was amazing. having a pool was perfect!

very good location, spacious rooms, clean pool, highly recommend.

i traveled with my husband and two kids ages 12 and 16 and they could not guarantee us two beds until we walked in the door

umbrella including the beach hat, to watch netflix, to seat at the lovely garden with swimming pool, having available drinking water and tea or coffee, to dry our hair or iron our clothes, to

was very clean and a good location everyone was very helpful and we were even lucky to have an early check in

comfortable, the roof terrace is fantastic, love that it has a quiet leafy courtyard with a pool, and also the resident cat is adorable

swimming pool

little oasis--perfect for escaping the crowds and noise to read a book or swim (we didn't use the pool, but it looked great) or just sit with coffee

all in all a great place to stay at isla with kids, we will come back

pool area was okay

the golf cart rental is right in front of the hotel

pool closed early

kids can go from the pool to the beach all day

2) the pool looked like nothing in the pictures i saw online

oh and dont go there for the swimming pool, at first we didnt even see it

the swimming pool- hmm would rather take a shower then relax there

there is even a pool.

thank you for letting us get a late check out without any extra charge

swimming pool. great location. quiet

we especially enjoyed being in our ground level room near the outdoor courtyard and pool while our friends preferred the second floor

great pool

nice garden, pool, restaurants and beer shop across

a pool to enjoy on hot days right in the center of everything

there are a couple small stores to get beer, soda, snacks and ice, a large sports bar

great mix of people, kids enjoyed interacting with other kids in pool

had to go to the pool or bar to get wi-fi

no wifi in room

'breakfast' was just toast and coffee at a nearby restaurant

clean spacious room, private bathroom, wifi, air con, balcony and a huge comfy bed

the wifi didn t work well

the wifi was spotty on our floor.

room service always came when we were still in the room, a bit later would be nice

the location the late check out

it is an apart hotel, we missed many things from the kitchenette

there was only 3 forks and one small spoon in the kitchen area; and no knives at all

they should equip its kitchenette. there is hardly nothing of utensils to eat

self sufficient(mini kitchen, utensils & fridge in the room) place with balcony for a 1 or 2 nights stay

nice kitchen area

breakfast wasn't included so we had to pay extra

secure building and parking

at 10 minutes' walk from the main intersection, in a safe back street, with lots of parking spaces

the bar and restaurant staff were lovely and made a great first impression of mexico

(if you are from europe so you can enjoy most of the day) your own wifi per room and is spotless (+)at night,nice pool to sit by,decent size room and bathroom with good hot water pressure,good wifi,comfy bed,excellent value for money,50 pesos from (-)con did not work enitially so had to move rooms no wifi in room only in lobby , can only handle three people being on it at one (-)wifi wasn't great, it dropped out a lot in the rooms (-)wifi in room despite website claim

easy location. has restaurant. good breakfast. has a bit of old world charm.

didnt had breakfast

perfect location, spacious room, comfortable bed, decent breakfast

there was a small kitchen so we were able to make our breakfast and sandwiches for lunch

walking street of hidalgo, amazing restaurant at the ground floor that serves some of the best breakfast i found (try the huevos mutoleños), nice private room with fan and ac works okay

the bar was amazing and it was a two minute walk to the beaches

pool area, location, bar restaurant, the bungalow area.

the vibe is just fantastic around the pool, beach bar, and i really enjoyed my stay

too big pillows and hard beds. the people in the bar is not super nice

super helpful staff, very nice place, there is a bar (restaurant) by the pool

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

beautiful hotel, pool beach. breakfast was excellent. staff were great. fresh towels everyday.

we spent quite a bit of time jumping from there to the pool

the free breakfast was a full menu and absolutely delicious

the spa is closed but they have teamed up with the hotel across the road so you can use their spa

people complain about breakfast in reviews, but honestly, it was fine - it does take some time, as you order from the

the available kitchen was nice

the room was clean perfect location nice kitchen area good value for money

we didn’t have breakfast as we had the kitchen room

the communal kitchen with coffee in the morning

into an apartment but would stay there again, maybe longer if i had a suite with more room and a kitchenette

the bar next to na balam is very noisy and disturbs a bit.

the included breakfast was great, and access to a cabana bed on the beach added to the stay immensely

staff was super friendly and helpful, rooms were giant and super comfortable, pool and jacuzzi were perfect, the included breakfast at oceanvs was amazing

complaint was that i had to bring my own coffee pot cause breakfast didn’t get served till 7:09 and i am an early bird

the reception staff and the beach bar staff were all incredibly welcoming, service oriented and friendly

very clean, pretty comfortable, decorated well with all of the elements in the room including breakfast and it was very delicious, we had hot cakes exquisite and next time scrambled eggs with

the rooftop pool was such a hit with my younger son

tiny plunge pool on the roof was serene & relaxing place to enjoy after a long beach day

breakfast wasn't good

really appreciated the free breakfast at ruben's, a great place we visited many times during our stay

room was run down, limited kitchen supplies (frying pan did not work on induction plate), paid extra for breakfast & did not

loved having a kitchen

some of the kitchen drawers smelled slightly moldy, due to not being properly ventilated

the front desk clerks made arrangements for my golf cart delivery, spa appointments and taxi

pool

pool is only open from 11am-8pm when the restaurant is open

pool is in the restaurant below, which is weird, so i didn't use it

the pool was accessible only through the restaurant. there are no beach towels for the pool.

early check in was amazing. staff went up and beyond for my husband and i.

no shade area at the pool so did not go there more than once

they let us do an early check in, upgraded us to a bigger room that was available

the pool, beach and ocean view were great.

location, friends staff, clean room, water available for guests, fridge in room, great pool

location, the courtyard and the pool

can’t wait for the pool and hot tub

great pool with lots of sun loungers

good front desk staff, hotel is clean, has a nice little pool (which is not super warm), a nice gym, nice area to hang clothes, good ac, hot water, space around the sink to put toiletries, big

the ac was good and there is a small gym in the hotel too which is good

very comfortable and clean. big bed. very well located. it has a rooftop, a gym and a pool.

adults only, solid wifi, beach towels at disposal fo free, great balcony view

sundays they don't do breakfast, so we opted for an a la carte breakfast at the marina bartolome opposite of the hotel

allowed early check in with room

we enjoyed the spa and the food the attached hotel offered

parking space

the relaxing ambiance the hotel gives the guests. beautiful views of the beach and pool area.

plenty of parking for golf carts if you rent one

hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool

nice modern property, pool, great location on isla mujeres, clean and comfortable

could do with dark curtains due to light from pool area

the pool is super nice, and we had all the amenities we needed with a cute room, balcony and good

leaves in the pool, unfinished bathrooms, dirty floors

the pool, the location, and night concierge - he was as helpful as he could have been.

pool is great

our room faced the pool and the ocean

the pool need is area needs work and furniture

pool was good

there was parking provided as promised

nice big room. good stuff. good wifi

wifi and warm water from the shower

staff - really comfortable room with huge bed, ac, tv, hot water, soap, shampoo and towel - good wifi - soft drinks available to

clean big room, good ac, nice helpful staff. secure parking

wifi didn't work in the rooms which for the price was a little disappointing, and no on site food

we loved the pool and the library

were able to put our bags in a room as we had arrived at 1pm, friendly staff, clean rooms and pool area, had nice seating pool area, the view was worth million

wifi was not connecting.

the swimming pool kept so sparkling

the gym had enough in it to get a quick workout in

activities in bar area were great ie

they loved the pool, and the beach areas were awesome

the gym could have had more options.

our kids (age 3 and 6) loved it

the variety of pools and lazy river were great

the beach, the several pools and cabanas, kids jurassic themed pool, lazy river, flow rider, arcade and trampoline, daily animations/shows,

breakfast and all meals offered a lot of variety which was great

with the exception of the breakfast buffet, i didn't care for most of the food options

wasn't transportation on the resort, such as a golf cart, from the spa to the massage area on the beach

he mentioned we'd have continental breakfast served in our rooms the next morning

everything, including the service, the wonderful breakfast, the facilit great value for money

the rooftop area and pool was so nice

there were no robs, and only 3 towels (2 big and 1 small) were given for 2 adults

breakfast was good

property was beautiful and i liked the option of staying at the pool or going down to the beach

it’s beautiful, especially the pool and beach area

the bar and restaurant staff were exceptional.

a wonderful pool

there is a beach bar that serves excellent food and drinks

the breakfast was amazing - our kids wanted to stay longer

swimming pool was awesome, great for kids too

clean, nice pool, tasty mexican breakfast, comfortable beds, free shuttle bus to the beach and back, nice

breakfast buffet included wonderful food and beverages

the pool is large and plenty of seating around the courtyard

wifi was bad on the second floor

not look like the pictures at all and i didn't see a pool

it's comfortable, the decor is cute, the wifi is good, and the host was kind

pool looks nothing like pics so do not select based on this

easy to find, clean, personnel was really accommodating, nice little garden with a small pool

hotel, only 8 rooms, friendly personalized service, pool, quiet/safe location, proximity to large store chedraui & numerous taquerias, fridge in room,

room was nice and clean with a spacious bathroom and nice swimming pool

pool is very well taken care of

swimming pool, friendly owner, bike rental

away from the touristy crowd ,clean pool ,huge comfy bed

everyone from our butler to our housekeeper to the restaurant personal and pool boys were so helpful, nice, and courteous

bar tenders and waiters were very nice

some restaurants were better than others and the room service menu was ok at best

room service was top-tier, and the restaurants were excellent as well our favorite was the

breakfast buffet was consistently great with lots of options for many kinds of dietary needs

staying here for the last 7 years, great gym, decent breakfast considering its included, love the hammocks in the rooms and the

gym is very well equipped

no working phone to order room service or call about issues

the pool and bar area was nice but suggest that some mid height planting be added to separate the 2 areas as i

it is 5 min waking to the bus station and a supermarket. nice parking garage.

we got a great room with 2beds, we also got a late check out

the rooftop adult pool was so chill and relaxing

we also went to the hotel spa twice and the therapists were wonderful

my experience at the spa was fantastic- amazing hot stone massage

room service very quick

breakfast was ok but could have been better, that is presentation and taste

no blinds in my room, breakfast was located in sister hotel. hot water didn’t work

room had incorrectly listed as having a refrigerator and although the rooms don't come with mini bars, the staff made sure to get one for me the same day, which was great

received 3 single beds , tv & internet didn’t work , breakfast was served @ different hotel 2 blocks away ,balcony for fresh air was permanently closed

fridge, netflix and pool were unexpected

the beach is within walking distance, there’s 5 pools , one lazy river and an indoor hydro therapy pool

close to everything and clean . fun pool activities. lazy river

lovely small, quiet, lots of trees. great breakfast included. staff are nice, and friendly.

well up kept lush property, pool, breakfast

vegetarian option for breakfast.

beautiful hotel/spa with the feeling of a tropical paradise.

need to take your shoes off for breakfast

love having the pool for my son

bar and restaurant downstairs which i didn't have a chance to use

air con is extremely noisy so unable to use whilst trying to sleep, wifi is intermittent, bar had an event which went on until the early hours which could be heard in my room

only after we came out of the shower (took a while with 3 kids) did we realise that the shower completely flooded into the main room (as no barrier or shower

staff and pool area

next door, friendly and helpful staff, less crowded than staying in the hotel zone, plenty of parking

loud noise from the bar across the way would probably annoy most people

had to change rooms 3 times, till we finally get the connecting rooms with our kids

there was parking which was free

my favorite part about the hotel was the gym, it had everything you would need to have a great workout while on vacation

for spa were a bit steep

amazing place. very chill beds are really comfortable pool really beautiful

lovely pool, super helpful staff. a range of treatments available.

staff were great and friendly (especially lucero)the pool area is nice, didn't eat but the food looked massive and fresh

loved the swimming pool and staff were very friendly and helpful

from ado cancun centro lots of commerce around wifi works, air works, bed mattress is good, tv works room 153 no

location. room and kids pool. very nice and a great price.

didn't like that i couldn't connect to wifi in my

the pool was almost always filled with a ton of kids so if you aren t going here as a family might be worth going elsewhere

ery day your walking to reception multiple times because the card doesn t work), kids pool is in poor condition and never cleaned

basic breakfast but it did the job

breakfast offering could be expanded

nice little pool to cool off in and a small gym

it needs an outdoor pool, maybe on the roof?

nice little pool to cool off in and a small gym

ado, i use it as my base hostel when in cancun cuz it’s quite, clean and comfortable and has a pool

clean, pool, hot water in a shower, good internet connection

the staff lovely pool area location

the room was nice and almost empty when i was ther -clean bathroom with the room nice pool nice common areas close to ado, quiet breakfast was also

the hostel also has a pool that is very nice and refreshing during the hot cancun days and night

good bar with nice drinks

swimming pool

place, great atmosphere; staff is very friendly and helpfull; the bar is quite nice; breakfast and dinner are very good (u also get dinner at the hostel); perfect

wish bar food was open earlier

common section with the pool, the bar excellent location makes everyone to enjoy together and make friends

comfy room and nice pool area

pool, the location near the ado bus terminal, stuff answered questions, a bar right next

tha services and especially lorena's food is amazing. the pool is nice.

we loved the breakfast at a good price.

music blaring until late from the bar next door

breakfast buffet was ok

staff, nice rooms and pool area was very well laid out food was excellent and service was as

lastly, we just wanted to call out alejandro at the beach bar who was absolutely incredible during our stay

only thing that could perhaps improve is the quality of food at the snack bar - in comparison to the amazing restaurant, it was average

enjoyed food and drinks. liked the nightly activities. liked the pool volleyball games.

breakfast was fine, decent size swimming pool and a gym

gym is very small, but enough to get in a workout, but the equipment is very old and in disrepair

the room was very comfortable with the window view on the pool

one of my kids has a couple of food allergies and enquired with the kitchen staff about what he could eat

basic gym in hotel, but if you would like one more proffesional it s very close to the hotel

karaoke bar nearby is loud at weekends and singers no more talented than those in uk.

safety place and pool

liked the staff, the location, the pool, beds were comfy & room was clean , there's a laundry service 2 doors away , plenty of shops and restaurants close by

room over bar making it noisy

clean rooms, delightful swimming pool, well trained and professional staff

good for the value! , close to restaurants and has also a pool!

i enjoyed the cute pool and terrace, comfortable and quiet room

were comfortable, staff was pleasant, pool and pool area were great

nice courtyard and an indoor pool

pool and garden