liked the modern facilities, not crowded, cleanliness, not restricted amount of towels at the pool, tasty food, and very attentive staff

the kids club is also great with a lot of activities for the kids

also the breakfast buffet was really good

multiple options of food for breakfast, snacks, lunch and dinner

there were a few hiccups during check-in and check-out the biggest issue, however, was with the spa

fantastic food in all the restaurants. great swimming pools for adults and kids.

definitely consider this property again and bring the kids

poor room service

of entertainment or anything to do in the evenings no bars open after 11pm including sports bar and nothing close to hotel also limited food options

wifi charges are insane

breakfast and excellent customer service is

had a spa date it was just awesome

outside pool area is very nice and well maintained

service, big and clean pools, amazing food, special thanks to pool waiter luis, family friendly enviroment, relaxed

hunger waiters service by the pool was a-bit slow sometimes all inclusive felt limited coconuts weren t included in the all

the breakfast was incredible, we had it every day by the pool

ana at the rooftop bar at the garca blanca was also so kind and attentive

the gym is really big and complete, not to mention the incredible view as well

room service, we arrived 11:30 pm wanted to order food but they say it will take up to an hour

view & breakfast

think the room service food could have been better

they even have a better gym than the one i have in my city

the spa was one of the best i ve ever been to, we had to visit twice

was great, excellent for families with kids

maris at most), spacious and versatile rooms, and very pleasant hotel territory with vast pool area and cabanas

the breakfast buffet food was just okay in my opinion but it was always better than getting room service

breakfast could be better and have more variety every day for non preferred club member

room service took more than one hour to deliver

loved the staff and the food by the adult pool daily was great!

there s a daily breakfast and dinner buffet

breakfast should be added to the room service menu

there wasn't enough fun at the pool and checking took too long

the sports bar is by far one of the best spots in the location

food drinks, pool, activities were all excellent

we enjoyed the gym

there are great bar facilities at both areas, a lovely beach bar with swings, and a swim up bar at the pool

staff, beautiful pool and beach

excellent food, service and staff. the spa is a must

breakfast excellent , generous rooms , very courteous and helpful staff

the service, the beach, the staff, the pool, the roof top bar, etc

you really should try the spa

i had a spa day and lous was amazing it was the best i've ever had i'll be coming

the spa was absolutely stunning ud83dude0d had such a good time i’m coming back next month

foods were repetitive esp the breakfast

the pool, food and beach were all amazing

water park is great for kids

i really appreciated the service of guadalupe at the pool bar and reyna in the restaurant

there are alot of activities for kids and the pool staff were so interactive the the kids and adults

the spa was specifically the best part, in addition to all the restaurants

nice hotel, the pools are amazing, the restaurants are really good and the staff treats you like king/queen

floors were dirty in our room, pillows were too hard, and it took a long time to wait for golf carts to get around the property

a lot of seaweed | only drinks are offer at the beach that if someone is actual working at the bar other than that no service at the beach - the beach is a lil walking distance not a beach front

was able to indulge in the silent party by the pool bar aqua that night and get some food from 24hrs sports bar

restaurants, great bartenders who are actual mixologists, beautiful facilities including a proper gym, great main pool along with equally great smaller pools, no shortage of chairs/umbrellas, and

waiting for the golfcarts to bring you to the pool or restaurants.

icken nuggets, french fries, etc

also the golf carts sometimes took forever and some drivers wouldn t even stop for you

selection, wonderful staff, amazing location and beaches, only 30 mins from the airport, great kids activities, amazing restaurants, great bartenders who are actual mixologists, beautiful

safe parking onsite

great location just opposite ferry terminal to isla mujers. good airconditioning. fast wifi

standard rooms are like being in prison. wifi awful in standard rooms.

yet effective, decent size rooms with toiletries and good aircon/wifi

wifi worked sometimes

everything except bar staff wasn’t thrilled with just asking for ice ud83dude00

smells and i was expected kitchen, but only 2 rooms have it

the staff was very friendly and chichis beach bar was right out front so you didn’t have far to go to get relaxing spot on the beach

the room was on the ground floor, literally next to the garbage piles from the bar and kitchen, and a mere twenty steps from the doors to the public bathrooms

there is a small kitchen

great vibe and location. had everything we needed. very relaxing and pool was fabulous

staff, excellent affordable breakfast, clean pool, clean linens, i do a badass bed bugs sweep and it was good

i loved how the hotel is right on the ocean and that it has a pool

colourful mexican interior decor, shady spots & lovely pool

appartment really pleasantly surprised us, it was huge, with kitchen, big swimming pool, a lot of greenery, free parking and breakfast

our room with a balcony was perfect with views of the beautiful beach and pool area

your feet (from returning to the beach; there was an area where you can borrow pool floaties, kids toys, etc

balconies facing beach, kitchen was great option

the staff were helpful and friendly and breakfast by the pool a great start to the day

om returning to the beach; there was an area where you can borrow pool floaties, kids toys, etc

very good location, spacious rooms, clean pool, highly recommend.

they could offer room service, which would be a great addition

i traveled with my husband and two kids ages 12 and 16 and they could not guarantee us two beds until we walked in the door

i traveled with my husband and two kids ages 12 and 16 and they could not guarantee us two beds until we walked in the door

comfortable bed and nice wifi signal even in the room

the pool was a nice

was very clean and a good location everyone was very helpful and we were even lucky to have an early check in

great little pool in a shady courtyard open all the time

umbrella including the beach hat, to watch netflix, to seat at the lovely garden with swimming pool, having available drinking water and tea or coffee, to dry our hair or iron our clothes, to

the pool was clean and nice

great mix of people, kids enjoyed interacting with other kids in pool

wifi should be in hotel's room

wifi spotty

no wifi in rooms

the complimentary breakfast was lame.

thank you for letting us get a late check out without any extra charge

swimming pool; excellent location in el centro; very accommodating staff—no request was too big or small

a pool to enjoy on hot days right in the center of everything

swimming pool. great location. quiet

great pool

great location and decent pool area

the kitchen was good enough for cereal breakfast, coffee

the kitchenette had a couple plates, bowls and cups but no utensils so need to have your own in order

there was only 3 forks and one small spoon in the kitchen area; and no knives at all

in the kitchen there are no facilities just 2 plates and 2 cups

nice kitchen area

wifi was ok

daily room service, great location, beach towel service

room service always came when we were still in the room, a bit later would be nice

wifi in the room were really bad, we had to step outside to get connection

wifi was really slow

pool area, location, bar restaurant, the bungalow area.

the environment is amazing-pool, bar, volleyball courts, yoga place (free yoga class), working place, spacious kitchen

the pool is amazing, the location is the best on the island, it’s clean and the ac is good

the pool and bar were all a great addition - a great stay all round

just happened so pool closed and volleyball court too

the breakfast was delicious w friendly staff

hotel matters (eg where to find an extra blanket, beach towels, whether your reservation included breakfast or

restaurant downstairs serves a great breakfast

perfect location, spacious room, comfortable bed, decent breakfast

walking street of hidalgo, amazing restaurant at the ground floor that serves some of the best breakfast i found (try the huevos mutoleños), nice private room with fan and ac works okay

the pool was small but it didn t bother much because we were at the beach.

people complain about breakfast in reviews, but honestly, it was fine - it does take some time, as you order from the

breakfast was delicious and had enough variety for each member of the family

breakfast was included by going next door to the spa but it was not clear what was actually included - we had to pay for some things

with your room comes access to an exclusive pool at oceanvs club steps away from your room only for guests of this hotel and it is great

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

had a palapa room - 2nd floor and it was very loud at night - it was like the nearby bar was in our room

and helpful, rooms were giant and super comfortable, pool and jacuzzi were perfect, the included breakfast at oceanvs was amazing

the sea was perfect for kids as it’s very shallow

lovely swimming pool with lots of shade so perfect for the kids in the afternoons

the pool is amazing

the room was clean perfect location nice kitchen area good value for money

upgraded suites with kitchenettes looked more comfortable but a little pricier

into an apartment but would stay there again, maybe longer if i had a suite with more room and a kitchenette

we didn’t have breakfast as we had the kitchen room

it also offers a shared kitchen and dining area available throughout the day, along with complimentary coffee and tea to

the pool, beach and ocean view were great.

directly on the beach with beautiful view, grounds and pool

location, friends staff, clean room, water available for guests, fridge in room, great pool

great pool with lots of sun loungers

can’t wait for the pool and hot tub

pool

a great beach hotel with a pool, a bar and restaurant, and very good value for money

the location and the pool was great

wifi can be a bit spotty in your room but down stairs in the lobby and bar is excellent

room was run down, limited kitchen supplies (frying pan did not work on induction plate), paid extra for breakfast & did not

really appreciated the free breakfast at ruben's, a great place we visited many times during our stay

breakfast wasn't good

very clean, pretty comfortable, decorated well with all of the elements in the room including breakfast and it was very delicious, we had hot cakes exquisite and next time scrambled eggs with

tiny plunge pool on the roof was serene & relaxing place to enjoy after a long beach day

the rooftop pool was such a hit with my younger son

they let us do an early check in, upgraded us to a bigger room that was available

pool and scenery, quiet, very accommodating staff, clean

i was impressed by the location and i travel with my family (2 kids)

stone walkway to pool uneven and hard on the feet. easy to stumble. no wifi in bedrooms.

breakfast served too late. wifi poor.

all of the staff were friendly and very helpful, especially the manager and the bar attendant

early check in was amazing. staff went up and beyond for my husband and i.

pool is in the restaurant below, which is weird, so i didn't use it

the pool was accessible only through the restaurant. there are no beach towels for the pool.

i had to mention something would be the swimming pool

pool is only open from 11am-8pm when the restaurant is open

we were able to get beach/pool towels daily

the cold pool

nice inside pool

nice pool

sundays they don't do breakfast, so we opted for an a la carte breakfast at the marina bartolome opposite of the hotel

our room faced the pool and the ocean

the pool need is area needs work and furniture

everything about it except they need to redo the pool

the pool was nice, and just like in the picture, but it was in the shade all day, except for a couple

the pool, the location, and night concierge - he was as helpful as he could have been.

great location clean cute kitties nice pool big room

could do with dark curtains due to light from pool area

the pool is super nice, and we had all the amenities we needed with a cute room, balcony and good

nice modern property, pool, great location on isla mujeres, clean and comfortable

hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool

is pretty small and swim up bar is shared with kids playing in the pool and sitting on the pool seats

a bar, pool, beds, two different areas for beach chairs

the beach is amazing!! the water is crystal clear. it feels like a pool made by nature.

there was only a buffet available for breakfast and lunch

unfriendly drinks weak , food awful , entertainment non existent except for irene in kids club who was

the pool area is nice also, and kept

were able to put our bags in a room as we had arrived at 1pm, friendly staff, clean rooms and pool area, had nice seating pool area, the view was worth million

wifi was not connecting.

wifi was spotty

pool was great

the staff had great customer service. the amenities were awesome. the spa staff were excellent.

shout out to carlos who was waiting on us at the kids pool and the main pool (sorry didn’t get a chance to say goodbye like promised

front desk attitudes not welcoming the pool area allowing personnel to get overly drunk the spa area staff was very rude and not all equipment was available

the beach, the several pools and cabanas, kids jurassic themed pool, lazy river, flow rider, arcade and trampoline, daily animations/shows,

excellent bar staff service

rooftop is very nice with the small swimming pool and sun beds

breakfast, weather and staff goes out of their way to be helpful!

there were no robs, and only 3 towels (2 big and 1 small) were given for 2 adults

without a doubt, we had to enjoy the rooftop plunge pool and deck area

very cozy and great staff, awesome rooftop to chill by the pool with ocean view:)

its perfect for families with kids or other relatives

one, and then a smaller one ( i used the smaller one for my son) & they have a well designed kids water park

the cleaning staff and bar service is excellent

mini bar was often not restocked on a daily basis

cancun), the security was top notch i felt overprotected, the close proximity to puerto cancun golf course, isla mujeres and other off resort locations

the internet in our room also did not work, we needed to go to the pool or lobby to be able to use the wifi

terracaribe has a lovely and well-kept pool with plenty of sun and access to the shade

the place was very clean and the pool too

manager was affable and helpful, kitchen staff were kind and helpful, good location and pool

the pool was also great

more options for lunch and breakfast

breakfast was amazing! enjoyed the wide variety selection of the buffet.

the spa was absolutely amazing the best i've experienced across all secrets locations

best buffet breakfast

main bar seemed to close too early at 11. drinks were not strong unless asking for a double.

it was a perfect room and spotless, and the breakfast was a great mix of traditional dishes

location, gym, breakfast

no coins for laundry in the evening

laundry service was a single set of coin operated washer/dryer which was shared amongst all guests

the breakfast had a variety of delicious options

hotel, only 8 rooms, friendly personalized service, pool, quiet/safe location, proximity to large store chedraui & numerous taquerias, fridge in room,

swimming pool, friendly owner, bike rental

we felt here like at home, bed was comfortable, fridge, pool perfect in hot weather

away from the touristy crowd ,clean pool ,huge comfy bed

pool is very well taken care of

the beach is within walking distance, there’s 5 pools , one lazy river and an indoor hydro therapy pool

close to everything and clean . fun pool activities. lazy river

oh and dont go there for the swimming pool, at first we didnt even see it

the swimming pool- hmm would rather take a shower then relax there

2) the pool looked like nothing in the pictures i saw online

there is even a pool.

wifi was the only down side, it was very unreliable

wifi is awful staff on reception could be a bit more helpful the roof top pool was open but the bar

front desk staff

the staff were exceptional, rooms were spacious, pool was well maintained and location was quiet but perfect

the wifi was really bad

nice room, nice staff, clean, nice breakfast but any extras like butter for your toast cost

nice staff lovely pool 25 min walk to centre and ado bus station

the breakfast was the same every day and it wasn t good

at 10 minutes' walk from the main intersection, in a safe back street, with lots of parking spaces

location,away from main road so nice and quiet at night,nice pool to sit by,decent size room and bathroom with good hot water pressure,good wifi,comfy bed

excellent location, great staff, fast wifi, good ac

pesos for half a liter), air conditioned

wifi and warm water from the shower

clean big room, good ac, nice helpful staff. secure parking

staff - really comfortable room with huge bed, ac, tv, hot water, soap, shampoo and towel - good wifi - soft drinks available to

my wife and i got into the bathrobes provided after a lovely swim in the pool and a hot shower and lazed around watching movies and ordered some delicious room service

of the staff at the beach bar had that attitude of “oh you’re a foreigner so doesn’t matter what things cost”

the staff assured that i enjoy my time resting in lobby/pool/gym

the food was great and all amenities, especially gym and spa were spot on

property was beautiful and i liked the option of staying at the pool or going down to the beach

frozen drinks from the bar were very watered down with large cubes of ice in them

lastly, we just wanted to call out alejandro at the beach bar who was absolutely incredible during our stay

only thing that could perhaps improve is the quality of food at the snack bar - in comparison to the amazing restaurant, it was average

it would have been nice to have more activities to join and maybe a little livelier around pool.

enjoyed food and drinks. liked the nightly activities. liked the pool volleyball games.

our kids loved the pool

hotel is very clean, nice pool area, nice gym and computer area

i used the gym which was well equipped for a hotel gym

day on the pool bar not good service, two servers screaming each other was very unprofessional, second day my

the hotel was beautiful and unique. great bed and room. delicious breakfast and food.

it's comfortable, the decor is cute, the wifi is good, and the host was kind

we didn t get the wifi code

big room with air conditioning small pool but okay

the wifi wasn't the greatest on the third floor

not look like the pictures at all and i didn't see a pool

the pool and bar area was nice but suggest that some mid height planting be added to separate the 2 areas as i

enjoyed the rooftop scenery which includes bar & rooftop pool, play area to watch game and play pool

pool , rooftop bar and breakfast downstairs

parking is underground and safe

i was told it s different owners but it makes zero sense as the hotel gym is next to the bar and it s within the hotel premises

you get access to their private beach club with a boardwalk, pool, bar, restaurant, and a gorgeous sunset view

great breakfast

the pool right on tje beach, the swim up bar, the cabanas, the night time entertainment, the day time

the only thing i can say is the consistency with drinks at the bar could be much better, first cocktail i ordered was amazing, so i ordered it again a few times-

so good to me as a 69 year old. met wonderful young adults to lead the world.

breakfast was ok but could have been better, that is presentation and taste

room had incorrectly listed as having a refrigerator and although the rooms don't come with mini bars, the staff made sure to get one for me the same day, which was great

received 3 single beds , tv & internet didn’t work , breakfast was served @ different hotel 2 blocks away ,balcony for fresh air was permanently closed

no blinds in my room, breakfast was located in sister hotel. hot water didn’t work

food selection for breakfast could have been better

had to call room service to get water and sometimes that took a while but other than that the hotel was amazing

next door, friendly and helpful staff, less crowded than staying in the hotel zone, plenty of parking

luis the bar manager to the gentlemen's who ordered us taxis and to nicola and maria

had to change rooms 3 times, till we finally get the connecting rooms with our kids

fridge, netflix and pool were unexpected

the best part was restaurant-style breakfast, we got chilaquiles and they were yummy

peaceful courtyard with swimming pool

extra for our daughter, not even her age was asked, when the website of the hotel mentions that kids can stay for free in the room and while we asked via whatsapp before booking confirmation

the kids reported slow wi-fi at times

the breakfast was very good and there were choices. the location was perfect for what we wanted.

had to sleep with the kids in the same bed

the noise at night from the bar and the smell from the bathroom.

pool closes at 9 pm but its understandable

only after we came out of the shower (took a while with 3 kids) did we realise that the shower completely flooded into the main room (as no barrier or shower

the staff is exceptional. the pool is a nice place to relax.

the property is designed beautifully with a tranquil outdoor pool area, gorgeous rooftop and spacious rooms

hotel, it’s gardens and pool were wonderful and relaxing

lovely pool, super helpful staff. a range of treatments available.

staff were great and friendly (especially lucero)the pool area is nice, didn't eat but the food looked massive and fresh

of amenities (available swimming pool, wellness and spa classes, comfortable air-conditioned room, nice and helpful staff

there s a restaurant

location. room and kids pool. very nice and a great price.

i loved the location. loved the free parking and loved that they had a restaurant.

the pool was almost always filled with a ton of kids so if you aren t going here as a family might be worth going elsewhere

the parking lot was also convenient once figuring out its location

the pool and jacuzzi were great, too

pool area is also nice and for the most part we had it to ourselves

good breakfast. very helpful staff. easy location. new and clean rooms.

there was also a small pool inside the building, and mini recreation room with pocket ball

clean, the staff was helpful and friendly. decent breakfast

gym is small & sparse

nice little pool to cool off in and a small gym

swimming pool

there's a co-working space, a pool, a spa, a kitchen, common place to hangout, and excellent decor for some really amazing photos

common section with the pool, the bar excellent location makes everyone to enjoy together and make friends

wish bar food was open earlier

good bar with nice drinks