the breakfast is delicious, beds comfortable, and hotel concept very cool

the breakfast was nice as well although it would be best to have different food on the menu to rotate

bed was comfortable breakfast was fantastic

the included breakfast was

at the reception were very helpful, assisted me with luggage and with sending my clothes for laundry

very clean. close to airport. small but functional room. parking

it’s clean, near the airport, swimming pool, breakfast

there did not seem to be any water in the pool bathroom for flushing of hand washing

the breakfast is delicious and there are lots of choices

they had a breakfast and free internet

room looked at the pool would have preferred a better view

plus the sofa bed was 1 cm from the glass door of the balcony super risking my kids

breakfast was delicious the food was warm and plenty, the juices were fresh and the coffee and tea

extremely clean, comfortable. staff from the kitchen were so nice delicious breakfast

pool was in the shade most of the day.

the continental breakfast bar is huge while the eggs and fruit etc are in a cramped space

filling continental breakfast

breakfast included could be better.

no bar fridge, but not a big deal.

slow service in the bar area

the breakfast is wonderful with lots of choices

nice pool, clean room, great room service

breakfast should be included for the price and need a better breakfast selection

breakfast was great!! better than any other hotel i ve stayed in ever!

mannered, they allowed us to keep our luggage a few hours in their luggage room, they allowed us late check out without extra fees no issues at all

comfortable room and room service was great

the buffet, facilites open late gym and pool

and people talking)

acelets were assigned for different

i was a little disappointed in breakfast, but it would not distract me from staying again

the phone in the room didn t work when i was going to order room service

the rooms are quiet but unfortunately the very nice little private pool area is disturbed by loud truck noise

the water park for the kids

if you're staying in the room during daytime it will be a little noisy, in daytime we are in the water park or traveling around so it doesn't bothering us

very fun i loved the fact the water park was included with my stay

breakfast included

we also appreciated the easy and free parking and the proximity to the airport

the hotel would suit travelers with a car well

staff were so helpful and we borrowed bikes for a lovely ride around the golf course and marina

the huge 2 bedroom condo size room with balconies along with modern finishes and a euro style kitchen, although we didn t use it because breakfast lunch & drinks at the hotel were fantastic

entering my room which turned out to be a 2 bedroom appartment with fully equipped kitchen, i was overwhelmed

beautiful room

outstanding landscaping

person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff

nature of resort equates to large availability for cabanas and pool chairs

lf around) and pool with bar

we liked the breakfast

adults only pool area

the hotel is good if you are staying for vacation - food all included and nice pool.

of seating, apart from sun loungers around the pools and a very small lounge bar near reception

pool, food

from 3 to 4 pm they have happy hour at the pool bar where a selection of drinks is priced two for one

we did not try room service

was good at the swim up bar where they have a wood-burning oven, but the pizza we ordered for room service was not all that great and the cheesecake was bad & not what was expected for new york

with amazing cesar, sofia the concierge was knowledgeable, bell boys were friendly and fast, pool waiter was quick and kept checking on us, the fancy restaurant off the beach was our highlight

service around the pool very slow

the passes to the water park were great

pool was super close to the room for easy dips, and the gas station nearby was handy for snacks

plus, there is some kind of arrangement with the nearby water park, for discounted admissions, that i didn't have time to explore

great big room, wonderful grounds and perfect pool. breakfast at the pool bar was good.

the pool was cold

breakfast was excellent every morning and staff was very welcoming.

breakfast was awesome, it was the best i have ever seen in any hotel so far

building is great - fantastic open lobby, great gym, quiet and nice, clean rooms

our breakfast experience was very good

beautiful lobby and nice gym. the breakfast was good. friendly staff.

the laundry service relied on an external company, they were terrible

having to leave. restaurant hours

breakfast was great and free

such as check in , check out time, what the hotel had to offer such as breakfast, pool, gym etc

you got a oxxo down the street and the breakfast is

swim up bar should have been located in an adults only area of the pool

the hotel was in a great location with easy beach access! their breakfast was good!

staff is very nice, and the breakfast a la cart is alot better if you paid for the higher guest level

lounge chairs at pool,people were putting towels over multiple chairs ,despite signs

had a conflict because only one person from the bar pool was refusing to refill drinks in our yeti cups

i also worked out at the gym which had perfect equipment

kids pool was too dirty with super roky sand

the daily buffet breakfast was

they only had music one day in the pool, charge for kids club and have very few activities for them

pool and pool bar

the food from each restaurant and room service was great

the float up bar was super fun

we did, however, enjoy the breakfast buffet each morning

enjoyed all meals we had in the beach side restaurant, pool food and drink service

pool was not vibing. more music and they close bar way too early.

i like the breakfast buffet, drinks, snack bars, pools and the tv on the room.

loved the kids area

the food was pretty plain, except for breakfast

it is especially suitable for families with kids aged between 5-12 as the kids club can literally keep the kids engaged almost the whole day

the kids entertainment and facilities are great, food is excellent, great clean beach, very attentive

not enough unbrellas around pool also too many kids in pool ?

the large pool, the beautiful gardens, the spa with the waterfall.

drinks were ok as well, plenty of kids and too many ppl in the pool

breakfast was very good there were many choices including an omelette bar and lots of fresh fruit

nice pool area

great to be adults only and to have also access to the other crown plaza with kids

wifi didn't work in my room

room service was awesome, i also used their salon and it was gorgeous and professional

also loved that there was an adults only pool

all the workers and bar tenders are so nice and you even get free drinks at check in

the sushi bar and eternity pool are great, but needs more seating just in my opinion

didn’t have breakfast, lunch was good, location good

they didn't cause problems, but there are already people jockeying for spots close to the pool and then you had to see minors with lounge chairs while you have to sit under the bar area

the sushi bar serves ready made sushi, but when we asked, they sent us to the main buffet restaurant who were

i would recommend finding your ideal spot before breakfast as sun beds all over the resort begin to fill up

pool and restaurant velas

the gym was easily accessible, however, over half of the equipment in there was broken and didn't work

gym needs to be upgraded

we made friends everyday in the pool area

no hot tub‘s on site or treadmills in the gym

the only improvements would be room service timeliness when i requested washcloths (i would have to call two times), more (-)like towels or room service were super slow or non-existent (+) the room service was quick and thorough with all the condiments and flatware needed (-)the one we already had and it s all inclusive but they charge your everytime you ask for room service, and don t take note on special food requests (+) it was clear that the hotel was understaffed, as all of my room service requests were delayed without proper communication

breakfast and lunch at the havienda were very good

fit for whole family little kids great

lots of variety for breakfast! the hosts were awesome and so friendly.

you had the best of both worlds when you had full use of the sister hotel the adults only hacienda

there was plenty of variety of food in the buffett for breakfast

com and a partial refund from the hotel for the additional money paid for my kids)

kids club was limited

i like the resort coffee shop and you had a stocked bar fridge which was a nice touch

swim up bar is fantastic and the food was great

ce again depends on which building you get

room/suite was a comfortable size - the kitchen was sparsely equipped but adequate.

kitchen was ok for our purposes

pool was amazing as well as all amenities c staff is very friendly and welcoming

kitchenette with no cooking surface/stove had to buy a two burner electric

the pools were great for kids.

property, exquisite landscaping, wonderful layout, separate quiet adult pool/spa area, beautiful views

pool area was very nice for the kids, the breakfast is big and outside even if we needed to wait for a free table for a while

beach so close, the swimming pools for the kids, the activities during the day

room service, the beach, pools, room was nice the view, etc

their room service is not reliable at all, but they were extremely courteous.

drinks and food service at the pool was incredible as was room service

6 days of staying i asked several times to find a joying rooms or at least to get my kids’ room near mine

f beach 5 minutes and in a shopping mall), my kids liked the mall location and the mall itself grew on me

somewhere, in the booking, it should tell you to enter through parking garage in mall

exceeded my expectations: large beautiful room, great for remote work with reliable and fast wifi

the rooftop swimming pool and bar was great and offered wonderful sunset view

there isn t an on property restaurant & the room service can take an incredibly long time

the roof top pool is fantastic as are the views

late check out as well was a real help

the lobby bar is

coffee bar staff are always great to deal with

in general terms, food was good, breakfast, dinner all, beach club is excelent , the pools, adults zone all was great for me i will

they added a kitchen and bar to the adults pool area serving drinks and cooked snacks

the gym was hard to get to and you had to find a staff person to open the door and let you in

my 3 kids and my sister and i had a wonderful time

room service is available 24 hours and was quick to get us our order at 6 am

pool was awesome. kids loved it!

loud music from the bar blaring past 11pm kept me up

really don't need to go out of the hotel they have different activities for kids and adults

great location good fit out kitchen nice pool

pool was great

no laundry

completely stocked kitchen

we were short a few pieces of cutlery in the kitchen

pool bar stay open later.

was not advertised as a family hotel and the pool was so crowded with kids it was impossible to use the pool

breakfast was good.

pool was great with beach near buy

i was told it was no problem to bring his electric scooter to the pool by the front desk but then the life guard and a manager type person were a bit mean to him

cleaness place, and pool

convenient, superb staff—-50’ pool, 4’ deep with shallow area—very basic rooms (some with refrigerators) —-sleeping eye

the pool was quiet and relaxing

pool was good. staff was very good. some traffic noise. bus outside. they'll call uber for you

my requirements were, pool (check) air conditioning (check) private bathroom (check) and close to the beach (check) this

the wifi was good if you sat by the pool, intermittent in the

wifi was lagging a little, going on and off

wifi in the rooms was hit and miss, it worked well at the pool area

wifi is iffy at times and doesn t work in all rooms

nice pool

people reserved the pool chairs very early and we were never able to get a chair

excellent location (shops, main street, on the beach - separate pools for adults and kids - room 132 has balcón with view of pool and ocean - comfy bed - staff were all friendly and

most definitely be nice if small fridge in room, as usual people putting towels on pool chairs and leave for hours don't know what management can do about selfish

the bar closed at 1 am.

breakfast was best of the meal offerings

there wasn't much not to like but the room service could be improved

room service menu

, you may be disappointed

stay at the sunset plaza beach resort and spa was absolutely wonderful

it was actually not noticeable to us as we were out by the pool or in our room

too many kids , rooms are not sound proof as ad said .

the gym was fine but the equipment could use some work and perhaps a couple of different machines

hotel could implement games and day activities in the pool and other areas.

tons of kids running around

according to the hotel that price corresponds to infants (our kids are 12 and 9, which is the information i entered in your website)

pool for the kids

a rooftop pool and lounge area is a bonus which makes the hotel extra

calm and clean, with a good breakfast and attentive staff — thank you.

everything in kitchen was portable

excellent location. friendly staff. very clean. pool area clean and relaxing.

there were too many private events that closed sections of the pool down all day.

had an amazing swim out room into a private pool shared with only 4 other rooms

resort was clean, the staff was friendly, the food was great and the kids club was a highlight for my girls (8 and 6)

the spa was very overpriced

breakfast buffet was great.

no kids

you can also order room service

the adult swim up bar is pleasant because the kids are on the other side

no kids and vip treatment

beautiful, well kept grounds. the breakfast and lunch buffets was awesome

minor thing...no pool.

bigger pool, but that is just dreamland

i ordered room service several time and the food was delicious

would have liked pool, but the wagon provided with umbrella chairs and beach towels made it convenient to enjoy the

negatve but a couple of comments: the swimming pool is too small, but not a deal breaker for me

the pool wasn’t picturesque, we enjoyed reading and relaxing on the terrace

small rooftop pool with a nice patio with access to a communal fridge/microwave etc

love the area by the pool.

pool is nice rooms are clean and hotel has lots of character

pool was drained

the view from our room over to the sea was awesome and the pools were lovely

proximity to the pool and ocean

the pool and ocean were a hop, skip from the lobby

pool, cafe, and access to the ocean were nice.

the music in the pool areas and some common areas was generally too loud for my taste.

too much loud rap music at the pool

outdoor swimming pool water was rather cool--but we were there in january

breakfast was an opportunity to explore the local cuisine: chilaquiles, aztec corn pudding, refried

drainage and they need to be more careful with the people who leave drinks unattended around the pool as well put some signs of don’t smoke as many families are there with kids

the pools were sufficient

buffet restaurant and snack bar had lots of food to choose from yet not very tasty at times no bottled beer and no glass

the kids (12 and 9) are really happy after our stay

also maybe a space dedicated for the non smokers on one side of the pool

so if you stick to a lovely custom omelette then breakfast was good

breakfast was average, location is good but the rest nasty

excellent breakfast. nice pool. nice restaurant. good meals.

a good place to stay i would recommend they give your dinner and lunch and breakfast and i like the

beach was super good for little kids with nice waves for boogey boarding

the pools are very nice and clean with great slides the kids were on all the time

room was too dated. wifi was not available as claimed

some of the music at the pool was quite loud for families with small kids

with kids, we were frustrated that they weren’t allowed to check out the included sporting goods

on the beach, beach beds, royal level pool, bars and bar staff and premium liquors, royal level breakfast restaurant

daily activities at the pool and beach were very good

breakfast was great although waitresses and waiters and cooks are very friendly

the pool bar staff were awesome

breakfast and dinner main buffet meals were only adequate at best and the buffet seating was

pool area was disgusting and extremely crowded, we couldn t stay at the hotel during the day

large pool areas

we swam daily in their big warm pools and enjoyed many of their feasts and entertainment

we reported it to the hotel immediately on monday when we came back from the pool in the afternoon

room was spacious; gym was amazing; breakfast buffet had so many options

gym equipment - it's common for hotels to have a very small gym space, but this one had 5 cardio

excellent rooftop pool staff was very friendly and helpful room was always clean and comfortable

pool area,, view from river side balcony very quiet. we'll located

adults only

rooftop area, adults only, nice gym and convenient restaurant and great quality drinks

the kids club is a great option for the children, they have a lot of fun there

the breakfast buffet was great. no complaints about quality or selection.

selection of american and mexican breakfast items

all the restrooms are super clean, the service is amazong, the pools are very nice and big, kids areas are very nice, brazilian restaurant is amazing

2) pool towels require you to give them a

clean. large pool

great pool and swim up bar

out of 4 restaurants, 3 restaurants accepted kids under 12

pool staff were excellent

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach being so kid friendly

yeah, they r breakfast it was good i like it everything you guys

awesome pool area and patio, good air conditioning

the pool at the property is nice and relaxing and the snacks bar by the pool was an added plus

really liked the pool and the owners and the staff

the door to the room service return was not very secure and left me feeling unsafe

the room service box was dirty and broken because it didn't close

we were a family of 4 (kids 9 (-) i don't think the evening entertainment was anything to write home about, but the families and kids seemed to like the performances (-) it was also a holiday and there were more kids than we care to be

we were a family of 4 (kids 9

eakfast hall was good)

spa treatments were excellent

drinks oredered through room service took one hour to get

the staff was really nice, especially paul, who took great care of us at the pool

could use more pool loungers

privacy, secluded from the mega resorts, the pool, the staff, the spa, the cabanas by the beach

attentive, friendly way of treating special needs kids

spa was like not accessible, couldn t schedule so went somewhere else for that

room had great view of pool and beach

we couldn t because we weren t spending enough money, the pool closed much too early and only room service available after 10pm

pool attendant checking the water of pools every hour to keep it clean was an amazing extra

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard all night - large balcony - the hotel

very much appreciated the early check in and late check out

very much appreciated the early check in and late check out

was left extremely disappointed as i booked this at the time because a free round of golf was advertised

the gym was good

resort has many activities to do from ping pong, foosball, video games, multiple pools, mini golf, and pool tables

the activities are limited , the mini golf course is in terrible shape, the arcade is virtually impossible to set and start independently

pool área

breakfast was a great addition ud83dude0b very good service from all the staff

the pool bar is great & the bar tender made me fabulous pina coladas

extras like popsicle at checkin and chit for the poolside bar was a treat

breakfast was good , and location was great !close to downtown.

i cannot say enough about the roof top pool which lights up at night and has a beautiful 360 degree view of the bay, mountains and the

no tv and wifi never worked at all! shower was very weak so didn t use it.

we had a room with a kitchen . it had only one glass, no plates or bowls some utensils .

parking is across the street in a secure gated area

i loved the pool, the great a/c, the staff, the cleanliness of all rooms, and was fortunate to snag a larger

we had rooms suited for longer stay with a kitchen

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were outstanding

cleanliness, room with private pool

the waiter with the hat on the pool was very nice and attentive

loved the roof top pool and hot tub

to sights, proximity to beach (basically right on top of it from roof deck/breakfast/pool), central jump off point to grocery (ley), malecon, shops and great restaurants

the infinity pool and jacuzzi were great too

the pool is amazing. location of property is amazing.

rooftop hot tub and infinity pool

the stay , rude staff on the hotel, the breakfast was not actually free and also it was not for kids you need to pay it

clean, with comfortable bed, balcony with ocean view, and everything worked well - hot water, wifi, television, air conditioning

did not have breakfast.

if you like kids running around screaming and slamming doors it's wonderful

lots of screening kids

tasty breakfast and beautiful ocean view

it was far better than i thought, but did not like pool area.

breakfast was excellent location was excellent k

breakfast was the only downside

pool was clean

breakfast was not always available. some things were not consistent

was construction ongoing in the casino behind the hotel in the area directly below the patio

also having the room atop of a casino does not really help

clean room with kitchen and table, good location on the boardwalk, 15 minutes walk to the popular

the place was clean, spacious, with an equiped kitchen (no salt, sugar, oil etc though, bring your own)

they should have a ticket queuing system at busy times and then guests could wait in the lobby or bar area until their turn is called

right on the beach, great view from the room. pool also is perfectly situated on the beach.

free breakfast was just ok -- i should have sprung for a real breakfast or gone out.

pool and seating area is on small side and would get extremely crowded quickly- feel like hotel

great spot for having breakfast while hearing and seeing waves crash

this accommodation lacked alot of kitchen pots and pans

thank you alba and brisa very taking great care of our studio,beautiful graden and complimentary breakfast

nice kitchen

the outside area looking so runned down and dirty/depressing looking:( also the ceilings in the kitchen and bedroom were cracking into pieces due to lack of ventilation and humidity

including kitchen/ cold ac/ great wifi/tv w, free youtube and on demand netflix

needs tlc. pool was not clean

no cushions or pool towels

pool, the aquatic life

rds, turtles, iguanas, crocodiles), the friendly and accommodating staff,

the roof top pool is fantastic, tranquility and cleanliness are top.

be careful on the wet tile by the pool and in your bathroom

my bathroom sink was a bit clogged. they should really serve eggs with breakfast.

this was not not a hotel, it was a bed and breakfast only which was a shame as they had lovely roof top patios where you could relax for hours

breakfast is a bit limited, and the steps towards the hotel are steep if you walk back from the

grab bar in the shower and the tiles are very slippery when wet

elia and daniela from reception, alfredo and all the servers from the bar and restaurant) were so welcoming and professional

view, restaurant and bar on site, location!!

the pool area is not big, but is enough, the pool was the perfect temperature and we had a wonderful

at a supero dinner most romantic hotel i ve ever stayed at pool closes at 4 tho and there s no bar but staff will go out of their way to accommodate

incredible plant life, three different pools, a mariachi band at dinner, rooftop breakfast, the most comfortable beds, and architecture with a fascinating blend of historic and

delicious breakfast and the morning staff were super friendly and helpful.

amenities the hotel offered, multiple swimming pools, good breakfast, comfortable rooms, chocolates every night, the location, the restaurant, during your

- room with no view - loud music from street at 5 am -long time for hot water in shower -small pool

better pastries for breakfast . pastries were warm but soggy. brighter light at bed for reading.