pool. rooms.

was a bit odd for my kind of travel but i was meeting friends at splash water park which was also

the passes to the water park were great

restaurant is only open for breakfast from 7:30-10:00am and there is no bar as advertised

great big room, wonderful grounds and perfect pool. breakfast at the pool bar was good.

building is great - fantastic open lobby, great gym, quiet and nice, clean rooms

breakfast was good, just wish they fixed sausage or bacon sometime, it was just ham everyday

breakfast was awesome, it was the best i have ever seen in any hotel so far

breakfast was slow to get set up

breakfast was good but not great

liked. michael pool side bar service, cleaning staff

really lovely place in the water park is amazing

activities for kids

the kids loved the water park and so did my wife and i

location. if you have a car or want to take the kids to a water slide it would be good.

clean. large pool

the bar and restaurant have great cocktails and food at reasonable prices

adults only

a nicer view, although it really didn't matter as we spent all of our free time up at the rooftop pool

very friendly and helpful staff. clean and quiet. beautiful rooftop pool and restaurant.

the gym is decent, though there's no water station available

yeah, they r breakfast it was good i like it everything you guys

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

piaf (adult only) was our favorite restaurant, and lucca was second with kids (+) kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach (-) out of 4 restaurants, 3 restaurants accepted kids under 12

best pool service of any all-inclusive

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach being so kid friendly

we were a family of 4 (kids 9 (-) i don't think the evening entertainment was anything to write home about, but the families and kids seemed to like the performances (-) it was also a holiday and there were more kids than we care to be

- i asked for room service at 11pm and the response was that this request is with an extra charge

it was also a holiday and there were more kids than we care to be

the room service box was dirty and broken because it didn't close

the breakfast was good.

free breakfast included

some of the kids club facilities really need addressing too

was left extremely disappointed as i booked this at the time because a free round of golf was advertised

resort has many activities to do from ping pong, foosball, video games, multiple pools, mini golf, and pool tables

breakfast was great; staff were great; room cleaning was great; dining room meals were good

cleanliness, room with private pool

the waiter with the hat on the pool was very nice and attentive

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were outstanding

breakfast was great at the market and the open air italian restaurant ciao

entertainment staff was great they kept the pool fun with activities but were great when you just wanted to relax

spa was great!

the kids club is a great option for the children, they have a lot of fun there

service in the restaurants is very slow so clean out the mini bar snacks before you go if you’re very hungry

esmeralda in the buffet restaurant and bartender benjamin and cocktail server annabelle at the lobby bar were fantastic

food in the snack bar by the pool wasn't great.

daily activities at the pool and beach were very good

on the beach, beach beds, royal level pool, bars and bar staff and premium liquors, royal level breakfast restaurant

breakfast buffet was good

the pool at the property is nice and relaxing and the snacks bar by the pool was an added plus

really liked the pool and the owners and the staff

awesome pool area and patio, good air conditioning

great pool and breakfast buffet

had no wifi in our room the entire stay

the kitchen didn t have any dish towel

the kitchen in the condo had enough supplies to cook a meal, but we usually ate at the several

breakfast was adequate at the buffet tulum

room service breakfast was quick and tasty

the mini frig with honour bar was a nice touch

i ordered room service several time and the food was delicious

we have a view over the staff entrance and the parking garage next door

small pool warm pool was a bonus

the view from our room over to the sea was awesome and the pools were lovely

proximity to the pool and ocean

the pool and ocean were a hop, skip from the lobby

pool, cafe, and access to the ocean were nice.

breakfast met our basic needs and the hours for breakfast of 8-11am allowed us to not rush in the

it’s a family hotel so be ready for kids and a lot of people in the pool

overall, this noise made being anywhere near the beach, beach bar and snack bar extremely irritating

there were outdoor pools and the most luxurious massages we'd ever had

on the roof with swimming pool and on the main floor there’s another restaurant along with the bar and live music

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard all night - large balcony - the hotel

rds, turtles, iguanas, crocodiles), the friendly and accommodating staff,

no cushions or pool towels

needs tlc. pool was not clean

pool, the aquatic life

i enjoyed the pool exercise classes

no, we like everything...the beach and pools are very close to the rooms.

location was great, i loved the pool area.

the food was underwhelming, and if you stay for only 1 night, you only get two meals (dinner and breakfast) since you check in after lunch ends

it was great for kids. staff was really friendly

great breakfast

beds comfortable, breakfast was good

clean. great breakfast.

no swimming pool or other such

wasn’t a pool or any really cool place to gather to talk to other travelers

it’s close to the airport. there is a nice pool.

there did not seem to be any water in the pool bathroom for flushing of hand washing

24 hour front desk service and breakfast

breakfast staff was incredibly nice especially blanca

breakfast was a little basic but honestly for the price we would not complain, it was great value

only issue we had as a big family with kids was having to eat dinner at the restaurants so late, because of the way reservations were

very big hotel. large pools, kids pool and adult only pool. bar everywhere and great service

cesar and lisbeth handled our situation service at the restaurant love the fresh-made tacos for breakfast and fish tacos for snack

the pool area looked like a waterpark full of kids

the pool area looked like a waterpark full of kids

it was spotty at best and the rooms did not have wifi

amazing pool

the views were amazing, the spa was heavenly, and the beach was breathtaking

capacity, so the only thing i would note is you need to get up early to reserve chairs by the pool

the gym

eat options for those who prefer fish/sea food) and the japanese restaurant which my kids really liked

beautiful pool, spa, and grounds

swim up bar is very fun and the pool staff were exceptional

he was particularly great with our kids

if you aren't interested in that don't take a welcome breakfast

entering my room which turned out to be a 2 bedroom appartment with fully equipped kitchen, i was overwhelmed

an honesty bar as the bar/restaurant closes at 3pm, an honesty bar would be great just for basic drinks before

cocktails and soft drinks during the pool bar operating hours were reasonably priced

breakfast, clean pool, lushly landscaped gardens throughout, very spacious family suite with kitchen, extremely helpful and friendly staff

the pools are great, specially if traveling with kids

it is close to the airport if needed, close to the marina for great restaurants, has parking if traveling by car and it is very reasonable

we had a suite with a little kitchenette and a huge balcony overlooking the pool

the excellent breakfast , location and swimming pool.

sometimes be bouncing a golf ball on the floor above us.

plus the sofa bed was 1 cm from the glass door of the balcony super risking my kids

pool was a little cloudy.

the grounds were clean and had a nice pool too

breakfast was good if you are not looking for a full meal or if you are in a hurry

rooms have coffee makers and there is a nice basic breakfast in the morning

nice pool are overlookng golf course with lots of loungers

the pool area was excellent and the food was good

our suite was spacious and we loved all of the little extras - borrowing a beach bag, sun loungers on the terrace

further, i didn't like the private pool area set up at all

beautiful room

outstanding landscaping

pool was not vibing. more music and they close bar way too early.

few times, but there has been some kind of weather issue causing larger waves than usual, so the kids never got in

food was good, breakfast the best

the pools were big and nice

the pools were clean with plenty of lounge chairs in the sun or shade

guest laundry. breakfast fare. shuttle service & pedro.

comfortable room and room service was great

room service food

buffet okay, lacked variety and restaurant was low on staff, food ordered for room service was good -comfy beds and great views from rooms -wonderful pool

breakfast was fresh and beautifully appointed and the staff so helpful

room service orders were cooked horribly

pool and pool bar

did not have a coffee machine in my room i realized it at 11 pm or menu so hard to consider room service

i have to say something here, i guess room service could have been a bit better at times, but all-in-all, nothing worth complaining about

the daily buffet breakfast was

parking and the room service

while waiting for my room i could go to the pool and enjoy the food

wifi spotty

for 10 pesos will take you to centro and the malecon

the morning breakfast was good

7am breakfast means 7:15 to 7:30 if your on a schedule to go play pickle ball. painfull.

great location quiet adult pool

the plastic pool and beach chairs are soooo uncomfortable and people reserved chairs for hours without using

nice to have the salad bar for lunches

i had issues at check in and they were going to charge me more for kids even though i specified ages upon booking

in two so on arrival we had reservation on different names and therefor they put our young kids at 10 minutes walk from our room, although we had requested rooms close to each other

breakfast was my favorite

tons of activities for kids

additionally, our room service was top-notch

too many kids screaming, splashing, taking up seats, ordering drinks

had a beautiful view of the marina and pool from our room

pool, food

the food variety could have been more at the breakfast

portion size at the restaurant for breakfast could be a little more

wifi near the pool in the beach area, neither in the rooms no real balcony in the standard rooms no freshly

the private balcony was gorgeous and the pool was kept very clean

well equipped kitchen

it’s cozy, very nice garden, the area has a swimming pool, you have a blender on the kitchen and water for drinking

beautiful pool area and nice well keep grounds and rooms

location, great pool, views spectacular . upgraded to suit, great kitchen.

it's what we love most about bucerias — classic property, cute pool and outdoor garden kitchen, ac in the bedroom, close walk to the beach and nearby restaurants, and most of all, a

kitchen with all you need to prepare food

the room was a very good size, with a kitchen and living/dining area separate from the sleeping areas

love the pools, of which there are several as well as use of the adjoining hotel s pool

starbucks in lobby as well as a small mini market and on site laundry

pool and swim up bar are great

the room service was not very good.

the pool bar has very slow service

very clean. close to airport. small but functional room. parking

beautiful greenery surrounds a lovely warm pool

suite with kitchen like a small studio apt

breakfast included

beautiful pool, surrounded by tropical plants/trees

inadequate supplies in kitchen. eg cutlery, knives were dull and unusable.

location, wifi. pool

clean, quiet service of shuttle

the parking as well as the entrance to the hotel

but clean wifi was intermittent for video calls a-la-carte breakfast may have better

room service food and employees

breakfast had lots of choice

the food was pretty plain, except for breakfast

the snack bar by the beach was really convienent

the closing schedule of the pool, it was a bit early being an only adults resort, but it is probably for safety reasons, since

we ordered room service, and the dirty plates sat outside our door for 2

location, they have a different restaurants in the same place and also the have a bar by the beach which it was so

the wifi was terrible and some restaurants food wasn t great.

were on the adult only side and the pool bar closed at 5 and pool closed at 9

my room didn t work and couldn t be fixed during my stay so i couldn t call front office, room service or the spa for example

pool/bar massage on the beach special restaurants fox sports channel thatch roof bar our maid

spa services were a little too expensive

only inconvenience is that due to the size of the hotel, they have to close the pool early on saturdays to be able to host everybody at dinner time, but honestly for sure i will

the pool is small and lovely

they also have chase lounges and bar service on the beach - with free van service or a 5 minute walk if you prefer

breakfast was very good there were many choices including an omelette bar and lots of fresh fruit

definitely worth the value, drinks were always great and pool was spotless

the hacienda is beautiful and peaceful. the pool is perfect - we spent most of our time there.

to the pool and then you had to see minors with lounge chairs while you have to sit under the bar area

often with both hot and fresh food, then for in between snacks you could get sushi at the rooftop bar (w an infinity pool) and drip coffee/tea and fruit/cakes from a couple of smaller cafe kiosks

pool was amazing, my now loves sushi

this is probably a nice place to go if you want to ignore your screaming kids and forget about the world for a week

this is probably a nice place to go if you want to ignore your screaming kids and forget about the world for a week

pool, breakfast and lunch buffet at the hacienda.

the gym was well equipped

lovely pool, great variety of food

great pool slide (even though it was for under 14 yo)

i booked 2 rooms because of my kids which are minors, and they were sent to a room far from ours, the rooms were not connected

the gym was terrible

the food was typical buffet style - better for large families and kids than for tasty variety

however we could use the gym in the hotel next door as they are from the same chain

evening entertainment was appropriate for kids which we appreciated

we especially like the omelet bar, the pineapple and yogurt

my kids had a great time and we made great memories

the “rules” they have for the pool and kid area are so stupid they sell floaties but the kids can’t wear them to the pool or kids area

there was plenty of variety of food in the buffett for breakfast

music at pool was fun

could not get anyone to answer room service tried a few times

too many kids, i guess because it was holy

it was small and often busy with kids but an ok place to hang out

there is even an amusement park for young kids; eight and under would most likely enjoy it

menu in restaurant large clean pool, comfortable loungers, comfortable beds in our room , strong wifi, lots of hot water, close to many restaurants, close to 2 shopping malls and large grocery

wifi was bad. tv reception too. the rest was very good

the bathroom, sink and kitchen need a deep cleaning. bathroom mirror and sink were so dirty.

the room was so spacious and we had a great view of the pool and lush grounds

the dish drainer in the kitchen was quite old and dirty

beach so close, the swimming pools for the kids, the activities during the day

pool

one night we wanted to order room service and it was slammed so they just didn t answer the phone

i asked to be moved from my original room overlooking the parking lot to a room with ocean view

extra charge for wifi in 2018 is a bit too much.

nothing really. parking was a little tight.

nice hotel. big rooms. good pool. good service. reasonable prices.

loved the adults only aspect of it, the location, the complimentary beach access through the all inclusive

roof top pool was great also

adults only and climated pool

facilities very clean. pool was amazing! the room was big with excellent view from balcony.

quiet location of our room overlooking the pool-ocean.

pool and location by the ocean

pool by the beach was great and three pools made more room for everyone to cool off

the infinity pool was nice. our room was spacious with a beautiful view.

everything! food, pool, beach, amenities, cleanliness, friendliness

our granddaughter had a great time at the kids club

nice views, gym, spacious pools, great walking to malecon, good food, early a.m. coffee

an adult only pool which was very nice

they added a kitchen and bar to the adults pool area serving drinks and cooked snacks

they made my favorite breakfast

service, breakfast, the mexican restaurant, and location was wonderful

my 3 kids and my sister and i had a wonderful time

not enough chairs around the pool

beach is so deep so we were not able to swim but the pool is great

not too crowded, easy walk on the beach into town about a mile to restaurants and bars

marco, on the bar staff took very good care of my requests

loved the pool, restaurant, and chairs on the beach!

location beach , pool , swim up bar , great food , the rooms are so big

front clean relaxing staff was amazing bar area was so fun gracias carlitos y las muchachas

2 bulldozers ran morning to night making a breakwater for the property; impossible to sit by pool or have a meal without smell of diesel & sound

gorgeous rooms; layout,pool

staff, very clean, great view from pool/adjoining dining tables rooms great, comfortable

large room with a king bed, semi-private patio with ocean views adjacent to the upper pool

was small and intimate only 13 rooms the swimming pool was so clean and water was cold not sickeningly warm

that there isn’t no music by the adult pool area

did not like the food, to many sauces, and who eats stews for breakfast

bar personal was very fun and entertaining

hit the omelet bar at breakfast and taco bar at dinner

excellent location (shops, main street, on the beach - separate pools for adults and kids - room 132 has balcón with view of pool and ocean - comfy bed - staff were all friendly and

pool bar stay open later.

2 pools with bars

bar tenders wouldn't give me more than a glass of ice

a bit away from the beach and a second section also with pool by the beach

noisy music from bar next door

there were some bits missing from the kitchen but provided upon request

no laundry

the pool area is delightful, offering both sunny and shaded areas with plenty of loungers

the pool was good and had a peaceful feeling

the laundry room tap had no top, so there was nothing to grip to turn it on

closing pool at 10

my requirements were, pool (check) air conditioning (check) private bathroom (check) and close to the beach (check) this

the pool was quiet and relaxing

quiet at night, great common areas, lovely pool area, good internet, friendly helpful

cleaness place, and pool

awesome pool and not busy lots of loungers. squeaky clean rooms.

no hot water in kitchen. mattresses a little firmer than we like.

outdoor kitchen, pool, location, price

loved my studio room with the outdoor kitchen and dining room on the balcony

we enjoyed having our kitchenette on an outdoor balcony

and the spa ud83dudc9eud83dudc9eud83dudc9e we would come back

there weren't many options for breakfast that avoids these two things

the beach isn’t the greatest but the swim up bar was more then enough for us

my kids enjoyed the hot tub at night

shout outs to refugio, who went above and beyond to make our stay special, and to jennifer at the kids club who made sure the boys had fun

the dine in resataurant for dinner was very very nice - michellan star the poolside cafe, and the bar and the oven was great - but there were timings where ther was nothing to eat and everything is

t bathing suits) booking

according to the hotel that price corresponds to infants (our kids are 12 and 9, which is the information i entered in your website)

* their only open bar closed at 11pm *their gym was sub-par, broken equipment, and not open during the hours it indicated it was open

room was huge for the price and room service was excellent

there’s only light breakfast

breakfast is good but isn't not a big meal

location in the city, polite staff, clean rooms and a nice swimming pool and terrace on the top

guests saving chairs around the pool.

were cheerfully accommodated with a very early check in

the lack of a play are for younger kids

the property itself is gorgeous, breakfast is great, staff is attentive.

very clean and spacious, preferred upgrades worth it, beautiful location, and lively pool area

a lot of kids checked in on our third day there....that was only downside.

it needs a bigger pool

room service food was lacking compared to what they offered in their restaurants but not bad by any

would patrol the resort during the day and try and upsell for many things at the resort like spa services, dining reservations and liquor

breakfast was good but crowded

there is entertainment every night in the lobby bar which engages the guests with singing and dancing

no kids and vip treatment

breakfast was average, location is good but the rest nasty

excellent breakfast. nice pool. nice restaurant. good meals.

a good place to stay i would recommend they give your dinner and lunch and breakfast and i like the

great staff service, nice place no relax by the pool, good location

pool is nice rooms are clean and hotel has lots of character

is clean and reasonably priced given the decent location and the fact that there is a small pool

love the area by the pool.

the pool wasn’t picturesque, we enjoyed reading and relaxing on the terrace

got too crowded, it’s a family resort, so a lot of kids are expected, not appropriate if you want to rest

breakfast was great, the food was delicious, and the stuff was amazing, always with a smile, very

don’t begrudge kids having fun, but way too many of them and no security or enforcement of rules

there is a quieter adult pool, but it doesn’t have the shade that the

breakfast was the best, cocktails on point but other than that nothing too great

and food; walking access to downtown and local restaurants cons: i've rarely had poorer wifi - one has to pay for the service or attend a sales presentation to get 3 connections - it

we reported it to the hotel immediately on monday when we came back from the pool in the afternoon

english in writing only 2 tv channels in english slimey slippery pool below subpar food no microwave in rooms coffee maker was broken part of shower didn't work

excellent pools and pool animation

pros: rooms are service were exceptional; beach access; beautiful 2 pools; great restaurants and food; walking access to downtown and local restaurants cons: i've

sometimes pool service took a while

we went to the spa twice because they were so relaxing

the staff was really nice, especially paul, who took great care of us at the pool

to make matters worse, one of the days we were there we ordered room service and specified that i wanted the meat on the burger well done, the burger meat came in

special thanks to : paul-pool manager, jorge-pool waiter, javier-pool water, edgar and fernando-waiters at la ceiba