light in the shower, only 8 or 9 parking places with no security, no survilance cameras no nothing

nice designed rooms, comfortable bed, excellent breakfast, safe parking

the bed was very comfortable, and the included breakfast was fantastic!

excellent breakfast ,chefs and waiter very profesional and awesome receptionist

food except for the breakfast in the restaurant downstairs) the bathroom smelled

the staff always remember me and treat me well. very comfortable room. great breakfast included.

fixed and limited in choice and quantity breakfast menu

went down for breakfast as it was included, and restaurant was packed, not so much of social distancing and

breakfast can be improved.

breakfast service was great

the wifi was good and that was helpful to me

parking lot

a strange feature is that the elevator doesn t go to the parking garage below

in the pool was cold, my daughter couldn t enjoy it as planned

pool

very big room, yet to be renovated. good price. nice pool.

was not working just ventilation and you can not open the windows pool was not clean internet is slow because of the design of the building you hear the noise from

swimming pool was very warm and pleasurable

one staff member was rude when it came to giving pool towels. everyone els was great!

swimming pool was under maintenance for several weeks, even though it's something they promote for the hotel

wifi was weak. not much insulation between rooms

the wifi works well and the location of the hotel is very central for my stay in pachuca

hot shower and good wifi

netflix, free wifi

th breakfast was good, but could have more selection.

very warm pool

i love the beds it is clean and quiet and has an excellent breakfast

breakfast was great except that they served mostly pork and had to stay with the chilaquiles

i have tío make an appointment to use the pool

wifi was excellent, the hot water was slow coming but after 10 mins okay

the facility is great for the price, rooms clean and comfortables, safety parking too

cards for access to the elevator to reach the second floor and the first floor, which housed the gym and swimming pool, were confusing

the room and pool

not a great view or location. parking was shared with a mall. pre pay parking was a drag.

when checked in there was an option for a $2700 peso ($130 usd) room service tab, i declined it (+) room service is ok and they rather leave you plenty of time before picking up empty tray (+) staff was great at check in and room service (+) the food is probably the worse i have tried in a long time, i had one time room service and couldn t eat it , i paid very expensive and even i need to asked to pick up the

everytime we go to gym or pool, we need to visit the front desk

the staff was very nice and room service was great.

breakfast not available on monday

good breakfast and nice staff

good breakfast and clean place

mondays the restaurant is closed so the included breakfast is way worse than the normal one, which is not that good itself

decent internet, close to taquerias open late and farmacia, pretty furnishings, good price, good laundry

breakfast, tv, parking, spacious hallways and room, kind staff, dog friendly and clean.

breakfast is very poor, coffee was most likely a water. not tipical for mexico.

everything was amazing, the hotel, the view, the place and breakfast and price, i love it!

breakfast quality is good, a la carte but too little options if you stay longer and do not prefer

breakfast was very good

super hotel, excellent breakfast

good breakfast and wi-fi

) breakfast was usually good, although occasionally we arrived when most food had been taken and some

the accommodations are fantastic, the breakfast is good and gets you going.

complementary hot breakfast was served every morning

breakfast was not included had to pay an extra fifty pesos per person, but all in all it was fine

enjoyed the breakfast, lots of choices, attentive wait staff

we did not eat breakfast at the hotel.

the parking lot, the entrance it's a little difficult to locate of you don't know the avenue

location, rooms, facilities, breakfast, prices

and the breakfast and service was great

breakfast was included, but didn t start until 9am and i had to leave at 9am

a bit cold in the room, small breakfast

restaurant at the place, and breakfast included which was excellent

nice hotel right on the main plaza. comfortable bed, hot shower, spacious room, good breakfast

the gym is very small but has the essentials.

it was clean and the room was spacious. it did have parking and the staff was nice.

free parking is a great bonus

maybe the parking

breakfast was not included, but it was possible to order room service from the serranillo restaurant or go directly to the serranillo restaurant just next

everything was very clean and the wifi was fast enough for work

ry close to main square), during my staying very quiet, parking directly at the entrance, nonstop

parking is available in front of the hotel, no size/height limits

the plus side, one of the front desk workers came out to meet us when we were having trouble parking

location

necessities right next door - just 10 mins drive to the center of real/mineral del monte - decent breakfast included - ca

breakfast needs more variety

everything was great, attention, breakfast and spa treatments. will come back for sure!

the hotel has a restaurant but fails to mention in its profile that they only serve breakfast

surprisingly good breakfast buffet

breakfast was nice

hotel is truly beautiful, the breakfast was pretty good and good choices , the overall service was excellent and the people are

a big water slide, pools, play areas for little kids and a field for playing volley ball, or soccer, 2 bar areas that were closed & the pools were

water slide, pools, play areas for little kids and a field for playing volley ball, or soccer, 2 bar areas that were closed & the pools were closed off too

good breakfast

their breakfast that is included is excellent and abundant

lovely decor, breakfast was delicious, staff was super friendly

the breakfast is huge and tasty

delicious breakfast

breakfast at the restaurant was with vouchers as part of the tariff, and the food was excellent

breakfast. no american coffee... they charged us extra for chopped vegetable for kids...

my first breakfast they neither had fruit nor juice, even these were offered by the menu, but, when i had

very nice hotel with local climate. tasteful breakfast. very nice staff.

breakfast was good, the waiter was new

mariluz also happened to be the cook and server when we went for breakfast in the morning and got delicious coffee, fresh squeezed orange juice, made to order food

the pool was amazingly warm (thermal)

wifi and restaurant. convenient parking. security bar in shower.

wifi and restaurant. convenient parking. security bar in shower.

the property is very clean. the staff is very friendly. i liked the secured parking lot.

the hotel has a central position, and a convenient to parking parking connected to it.