view of the pool

kids were complaining about the slow wifi but i don't really care about that

people..gym..pool...location.. youthfulness...home style feel of the vibes.

gym , food , room all great

i was missing coffee at mini coffee bar and also missing wash cloths in bathroom

we came for the pool and jacuzzi but it was out of service.

the staff was great, nice hotel, pool was refreshing and clean

we used the pool

my kids got allergic because of the smell

also the pool how it isn’t gated and had more access of freedom to walk around while having the kids in the pool and watching them if you and your spouse prefer to walk around instead going in

the breakfast was very good

good value for money & very clean. good breakfast in the morning too

great breakfast, great hospitality, and good gym equipment.

great breakfast, great hospitality, and good gym equipment.

breakfast was good and quick. location was easy access from the airport.

breakfast was included with our stay

at sink, extremely comfortable beds, very spacious queen studio , friendly staff, gluten-free breakfast options and wonderful parfait cart with fresh sliced fruit

breakfast was light and missing items were not replenished

the breakfast.

big room, very equipped kitchen good gym

maybe have the bar open a little bit longer

great atmosphere, gym

they also give my kids a teddy bear each one of them

facilities like gym and pool were in great condition and very clean

felt like home without the kitchen

the kitchen was well stocked and convenient

the breakfast was delicious and the room was very comfy.

location for shopping at greatmall, and lovely breakfast area

i really liked the kitchen.

loved the full kitchen with counter and spot for a place setting

nice full-kitchen option in north san jose

breakfast, close to all the attractions that we visited, japantown all the shopping malls,the

was great fely was very nice gave us all the run down on facility & breakfast she was very hospitable thank you

that the pool closes early

suite was roomy, kitchen was satisfactorily equipped, hot oatmeal was very much appreciated along with hot buffet

the gym was shut - the whole point of paying more to stay in a better hotel was to enjoy the facilities

room, restaurant, pool, guest services

was looking forward to go in the pool but it was out of service

the free shuttle to the city center was also a positive difference, facilitating my stay

they should have more vehicle for guest shuttle

convenient location. clean. decent price. onsite laundry. safe environment.

it was just what i needed in need to kitchen in my room it was great very accommodating

stayed during the weekend and other guests were talking really loud outside our room near the laundry room for hours even after midnight

what more can you ask for....actually better breakfast items.

the space and kitchen

toilet was not working well upon first use and the pool/jacuzzi could use some regular cleaning

ice in freezer, full kitchen

very minor detail is that the interior of the laundry room could use a good scrubbing

are comfy, breakfast was delicious and the best staff

laundry room the dryer tekes to long

bed was very comfy and breakfast well we only eat kosher meat so we couldn’t eat eggs monday cos it had bacon but

i didn't like the outdoor pool it was too cold.

breakfast was good with a lot of options

that i didn’t have a chance to sample breakfast but that will not happen on my next visit!

very clean, great staff, quiet location. best thing was the rate we got. breakfast was great!

spacious room. nice comfy beds. good wifi, nice fridge and microwave in room.

the location the cleanliness the bed and the pool. it was close to good restaurants and stores.

very quiet and clean. conveniently located same parking lot as walgreens and strawhat pizza

the wifi was excellent

they did not have quarters to break my bill to use laundry

the breakfast was good lots of choices

the king room 4th floor and the view was nice loved the big window the shower was perfect and the pool was great as

everything, the accommodations were nice. the breakfast was spot one and parking was great.

nothing really - wasn’t a big fan of the cost for laundry but we understand this.

the complimentary hot breakfast was good with a decent variety of food items, which seems to be a rarity these days

yummy breakfast

the laundry is available for visitors ($3 for washing and $3 for drying)

a spa hot tub and they don't have a hot tub they did have a pool it was nice not heated but nice gym was pretty nice breakfast was pretty good overall i would give atleast 4

very clean, pool, gym, breakfast.

to,airport, excellent grab and go breakfast, free airport shuttle, awesome reception staff

i told her no need for yelling we said we could pay the extra fee for late check

did not get breakfast.

close to places and transportation. breakfast is only coffee.

downtown travel area right near the airport- there is a mcdonald's hambuger stand that has great breakfast- and it is real close to the light rail and easy to get to from the downtown area

coffee was offered for breakfast and i don't drink coffee

early check in

i love the gym and swimming pool , kitchenette

breakfast could have a little more variety, maybe some fruit?

they offer free breakfast and wifi.

hotel was awesome had all the amenities and the pool and sauna were really great the outside was immaculate what is immaculate

the breakfast is poor.

gym needs to be improved, don't just have running machines in there.

they allowed my dog for a very reasonable pet fee of $20 plus tax

booked the room because they had a bar there

it was a nice room with a dvd player and the breakfast was awesome

friendly staff, clean properly and room, awesome breakfast

the hotels fault, but the facilities were closed - bar, pool, and gym

room was neat with full kitchen and amenities, fridge ,microwave , location is central easy to get on

the spaciousness of the rooms, fully-equipped kitchen, excellent breakfast, great location

heated pool was perfect temperature for the kids to swim in

the gym was clean and had a good variety of machines and weights

the front desk staff/personnel, as well as the kitchen people were very nice, friendly and helpful

the breakfast was excellent. but some bottles of water need to be placed in the too.

loved having the small kitchen to be able to cook instead of eating out and the full size fridge was great as a family

enjoyed the suite with kitchen and sitting area , clean and convenient

the other issue was the swimming pool was too small

the gym, but happy they had something.

we especially enjoyed their pool & spa being open!

pool and hot tub

guests can also do laundry with coin operated washers and dryers

for the pool area, it needs some clean ups where the branches falls in the water

easy access to airport with a shuttle and the ability to leave our vehicle.

and the bar the atmosphere

to airport airport shuttle awesome breakfast modern facilities and room big shower comfy bed and

enjoyed the breakfast and the variety of fruits and breads

my kids loved the view

kitchen and living room.

love the kitchen and the 2 room suite, which made my trip much easier when travel with grandparents and

welcoming and helpful staff, spacious and well equipped suite, and the best hotel breakfast we have had

was closed ( laundry, gym, breakfast)

the only bad part of the stay was that the pool was closed due to covid-19

breakfast was what i expected, the location was ideal, the hotel rooms were very clean, the staff

i didn't make it to breakfast so i can't rate that

no breakfast

didn't get a chance to have breakfast

and the added bonus was the continental breakfast

after returning to our room, i stepped outside the patio door to look at the pool and hot tub, and i was pleasantly surprised to a find a softly cushioned lovesest shaded by

7 am breakfast? you kidding me?

the shuttle driver, duong, to the property manager, maii, everyone seemed to go out of their way to

breakfast was fabulous

proximity to food and casino

sushi in the lobby was good and the gym was small but well equipped

the location to the airport , checking in was easy a fast .shuttle to the airport is amazing.

very helpful staff, free shuttle to airport which is 5 min away, starbucks in the hotel

warm inviting pool

very comfortable, lovely pool area and gym.

parking was plentiful and the wifi was excellent

they had laundry facilities as well

wifi was reasonably fast, although there are many rooms

breakfast was great! very secure. they have laundry and a nicely stocked snack area.

was very helpful with everything i needed , pool was nice , free uber to shuttle was great too - location close to airport is nice , breakfast good

we enjoyed pool to relax after a long flight with a stop over prior to an onward flight

mini bar refrigerator and microwave inside

coin laundry machines; pool and gym. the breakfast was good. good internet.

coin laundry machines; pool and gym. the breakfast was good. good internet.

the staff was exceptional; every single person, from reception to shuttle drivers to breakfast crew, were so friendly, we really felt welcome

breakfast was nice

pool was not clean

pool clean, breakfast very nice and a full

shuttle should start earlier, we had to get a taxi

was pleasantly surprised with the size of the room and how the kitchen area similar to a small apartment

cleaned room, nice with the laundry room

super close to the airport with the best shuttle drivers ever

the room was clean, bed was comfortable, and the gym was nice

there was an option to do laundry which ia great

the gym was clean and simple for my needs

laundry facility

the kitchenette was properly stocked with pots and cutlery

any how, there was one in the kitchen and that worked

appreciated the breakfast

was great until i saw a baby cockroach go back behind the microwave when i returned from breakfast and turned on the overhead stove light

the staff was friendly and accommodating. the shuttle process easy and fast

i was late check out because of traffic jam, but they didn't charge any fee, that was great

customer service, every spot is clean, the gym is perfect with sophisticated and new machines

bar on site with nice draught beer but i was too jet

from the shuttle drivers, to reception, wait staff, and management, all were ready

they room was comfortable and clean. breakfast was good. the gym was 24hrs.

loved the staff and the breakfast was very and the seating was exceptional

only thing i didn't like about the property was the fact that the pool was outside and due to all the vegetation around the pool fence, my children were bit numerous

the gym is very tiny and with just few equipments

the room had a musty smell almost like the smell of a gym

shuttle to the airport which is 5 minutes away

the bar and rest were closed for labor day and there was nothing open nearby

bed and the bathroom the bar and the staff at checkin.

has this hotel listed with free shuttle to the airport

the lobby, the bar and overall hotel

breakfast

gym was closed

the breakfast was nice and efficient and many selection

the gym needs more equipment and a bigger room

wasn't much that i didn't like the only thing i could say is someone threw up in the swimming pool so it was closed for a few hours for clean up

the location is wonderful for levi stadium. the shuttle dropped us off within walking distance

great seafood, sports bar and other eateries accross the street

hotel states that it has a shuttle 24 hours open to the airport and that was the main reason i booked it

clean hotel, comfy bed, free hbo go, impeccable customer service, was able to reserve the pool/hot tub for a private one hour slot

right next to target. quiet area and great bar and bistro area.

good wifi, clean, pool, staff.

the spa and gym area.

we didn t use the pool, fitness room or laundry but all three are great to have

the breakfast the next day had everything

wifi in my room was very poor i had to work in the lobby

there's a pool, mini golf, and small gym

kids' attitude was disrespectful, the room did not feel clean, the accommodations were in a bad

grill lounge as room service, but closes and stops serving at 9:30.

to the very loud ice machine, pool was closed and not notified before booking hotel, minatute golf course is a joke and should not be advertised

the pool and jacuzzi were great too us and was able to exercise in the gym....

check early check in

i didn’t try to get breakfast.

fitness center, patio, pool area, shuttle service to airport

shuttle should start before 5:00 am almost missed flight

has bar and restaurant on site (didn't use)

clean, updated, free breakfast, comfortable beds.

the small kitchen was awesome and the room setup was very comfortable

very new and clean. nice swiming pool and nice gym.

it was very clean and quiet plus it had a full size kitchen in the room.

restaurant like booking said, no bar like the site said

the wifi didn't work

loved the room service

the wifi wasn't working right.

7 a.m. breakfast the cheap bums

wifi was very poor and cleanliness was the last thing in mind for this facility

staff was great. valet. kitchen. rooms were fantastic. sound. comfortable. spacious. attractive.

breakfast eggs were awful.. bacon was raw

and breakfast was amazing we didn’t know it was included until the morning we checked out

breakfast was nice—kept neat! hotel rooms were designed well—front desk was friendly!

it was a great surprise know that the parking has ev charge station (even though it's valet parking) we were able to get our car charged over night

if you need urgently, there is the laundry, just 15-20 min

the pool and spa

our room was next to the pool so it was a little loud, which is expected at a family hotel

no continental breakfast. small breakfast bar for $12.95

i can't believe i paid $400 for a room with a view of the hallway next to the laundry room where all the maid service staff liked to hang out

comfortable bed and great kitchen. overall, very comfortable and clean room!

there was also a laundry room which was quite helpful

we got an early check in, which was great

that the breakfast ends early

neat courtyard area with pool and outside chairs/dining area

and the room service are always slow to response

has a good pool but was a little cold to use

staff was very friendly,our room was clean,we enjoyed the pool and hot tub,the continental breakfast was always hot and had a good variety of foods and fruits,check in and check out was

the breakfast item selections could have been more assorted

breakfast was excellent

there is a pool and small gym as well

gym was great

i thought the bar and restaurant would be open more but i'm sure it's due to covid

- room service and car parking

there is a pool and small gym as well

the gym was awesome

the pool was beautiful

you can tell it's a new hotel and some things are being figured out like breakfast service

breakfast was pleasant and comfortable. just the warm feeling all around.

pool is well maintained

great breakfast and the room was a good size too. plus, free parking!!

there was cockroaches by the hot tub & not enough ventilation in the kitchen.

size of the room and restroom, full kitchen, sofa bed, complimentary breakfast and the bed

the breakfast is awesome

good staff and good service. also awesome breakfast

was surprised that the room came with a whole kitchen and right next to the amtrak station

the bed was super comfortable and the little kitchen was perfect.

walking distance to avaya stadium. free laundry room

kitchen. gym. laundry room.

plus the gym had no

parking was a struggle when you came after 10:30pm

maybe the breakfast could have been a step up

the rooms are pretty new and recently renovated. wifi worked decently.

parking was too tight for full size truck

free parking and breakfast. comfortable and updated rooms.

liked that the hotel had a bar and restaurant

great bar/restaurant, pool and hot tub, gym, small shop was handy and room amenities were spot on

the individuals at the front desk and the bar along with the people serving food were amazing.

was great, service throughout was excellent, very clean throughout, bar was excellent and the sliders were excellent

the bar down stairs the food tasted good.

wifi was unbelievable fast - 120mbits

my kids had a great time at the pool which made everything better.

hotel was beautiful, the pool area was very nice

great hotel with spacious rooms. friendly staff. fast wifi.

we checked in a little before 10 pm and thought room service was until 11:30 pm

ol) is too low and its very cold

the gym was well-equipped, and the cafe on-site was perfect for grabbing a bite or coffee in a cozy

excellent location great gym

friendly and helpful, the rooms are updated and clean, the bed was very comfortable and the pool was refreshing

close to the 49ers stadium close to shops and take away pool was nice

they allowed me to park my truck and trailer without an extra charge

full size kitchen, very quiet, etc

bathroom door was grossly dirty and kitchen didn’t feel the cleanest

customer service and cleanest of the property and the kitchen supplies and laundry room.

breakfast selection was poor at best

drink coupons, free parking, full breakfast, pool

friendly staff and nice breakfast.

pool was under maintenance when i stayed there which took some joy away from the kids

our kids were bummed

swimming pool but not enough warm water

easy to find. the room was comfortable and beautiful. great gym. loved it

no covid, bar closed, pool closed.

the pool was unfortunately closed but that’s understandable during these times

no pool access because of covid

the heated pool and room.

outdoor bbq grills, good size pool, basketball/volleyball court

hot tub and pool hours could have been extended past 9pm for a couple hours as well

the place was clean my kids really enjoyed the basketball court and the pool was extremely clean

i also did not care for all the kids running around and filling up the spa day and night

breakfast was hot and provided variety of food to choose from

kitchen is fully stocked and perfect for a multiple nights stay

time, we used the hotel pool and jacuzzi, which jacuzzi was out of order for some reason

breakfast was okay.

the pool and jacuzzi are amazing, there are plenty of common places where you can chill out and hang

i also loved the breakfast options & gym

is the coolest hotel but i think a little overpriced lots of college kids also but it’s a great hotel you won’t be

the outage made it impossible for me to work from home as well as very difficult for my kids to attend school online

the location was very close to several malls, mini golf/arcade and the sapp center

ed is an awesome owner, very accommodating, thanks ed for the early check in approval

the pool could have been a little bit heated, that would have been perfect but it was warm outside so

the pool & jacuzzi was nice on a hot day

the breakfast buffet had a lot of great choices hot & cold foods

comfortable stay. great location near the airport. great hot breakfast!

we always stay at this best western...it is 3 blocks from our kids and grandbaby'

space is awesome specially when you have kids

i traveled with my 3 kids, who are 5 and under and i felt at ease knowing they were in a clean room

my kids were also asked by staff which room they were in not sure why it was a question but staff

wifi connection

wifi has been regularly hit or miss for a year of -avg monthly trips for 2+ days

the kitchen

bigger, did not smell as bad as the first room, it was peaceful the whole day; tea, water and the gym were available anytime; men in the reception we're all kind; daily housekeeping

managed, excellent reception, beautiful room, excellent bed, awesome work out room, the pool is sparkling, and breakfast was fabulous

convenient location, big rooms. staff good, gym decent

that there was a pool and even a little fitness area in case someone doesn't want to miss their gym days

swimming pool is closed by covid 19

clean, pleasant staff, good breakfast, great location.

gym, hot breakfast, cookies on arrival, coffee/tea/hot choc always available

do-it-yourself laundry available on site

the staff was nice and the breakfast was good.

breakfast food was good, varied, not just continental pastries

like that when we needed a late check out they were very friendly about it and gave me an hour and a half the other one (ez8)

everything. especially swimming pool

was great to downtown night life- staff was friendly and accommodating - really like the early check in and late check

asked for a late check out

loved that it as inexpensive w a pool the rooms were big and when i needed a cot they brought iy right to me

full kitchen and perfect size for grandparents, young adults and children

breakfast selections were great

nice small quiet pool area

comfortable, good location, full kitchen it great for extended stay, reasonable rates

breakfast staff was only assisting the customers who tipped her when asked to restock items

staff was really good and the breakfast was excellent

gym was out of service and i was not advised upon arrival…

was so clean and it had a clean laundry room and a gym, and breakfast was available and big parking lot

didn't like the line to use a microwave for heating up the food given in breakfast.

didn't get too experience much of the facilities but walking around the location the pool was clean the workout room was spotless

the breakfast buffet could have a few more savory options - most of the items were very very sweet

i appreciated the simple but neat instruments of the gym

breakfast was a nice surprise

excellent continental breakfast.

basic but good continental breakfast

parking

gym is still not open. breakfast bags were not expected.

comfortable beds, nice ambiance, the room was very comfortable/ very nice curtains; free parking; nice location; i was able to make tea whenever i wanted to; everything was nice and no

breakfast and rooms

the kitchen staff was great too

easy to find, good parking, ev charging stations

we were able to check in late our first night there when our planes didn't land until well after 9 pm

clean comfortable room and the late check out

also gym was sufficient

the bar opened that night i think for the first time since covid

no food on site and limited drinks plus room service just walked in

took a long time to place a room service order

and really enjoyed the breakfast

the pool was extremely small and there was no hot tub - that was the only bummer

the swimming pool was covered and very small.

it did have it's own personality and the bar was pleasant to visit

the breakfast was awesome!

laundry services are cheap

laundry room

am allergic to tide laundry soap

laundry (takes quarters) and ice machine on the property

the breakfast was delicious

best place ever. great place when you have kids. i will always stay here.

the hotel states there is a pool and a gym but neither were open or available

breakfast each morning was great

sadly the pool was closed

great breakfast

like the breakfast and my kids love the bi-level suite

property was very clean, offered a grab and go breakfast of your choice and was really quiet

we love the rooms.. large, room with kitchen for a low price..

had a great stay ,staff was very nice and helpful ,breakfast was nice would definitely be back

the room was clean. the lobby was nice. the cleaners were kind. there was room service.

its one of the best locations in downtown san jose. close to everything. solid bar too.

the pool was so relaxing and the bar

restaurants and the bar were cosy and the staff at the breakfast room, the best ever

the gym was great. the bathroom area was nice. could be better checked up on.

gym was small, but did the job

he allowed us a late check out

room service was quick because i asked for extra towels

had no wifi

good wifi & tv channel selection

was dated, gym had limited equipment, room was small, had to ask each day for towels

pretty nice gym in the basement

i also loved the vending machines in the basement by the gym with snacks, drinks that matter (e

$12 for a well drink in the bar was very expensive

doesn’t have a bar that opens late

got ill during my stay

breakfast didn't have preferences for spicy food lovers there was no warm welcome to the guests the

we even used the gym

the breakfast bar had plenty to

breakfast was amazing as well, we always appreciate the hot breakfast and the staff was on top of

free parking and wifi was awesome

was the perfect location for the soccer tournament across the street and had a nice pool for the kids

quick check-in, room clean & comfortable, and easy parking.

perfect location, nice staff, easy check in&check out, free parking, etc

we didn't get to use the pool due to it raining

the staff was excellent, quick check in, clean room. breakfast was very good.

stores and laundry are in walking distance

the cleanliness of the hotel the staff and breakfast.

no breakfast service, this company needs to serve breakfast for the customers.

laundry room is no longer there and i guess the descriptions need to change

they do have a great gym and wonderful out pool and spa area

room service: 2 small pieces of key lime & a glass of milk = $31

room service never cleaned our room once the entire stay as well as no microwave in the room we

95); tv was broken; no breakfast room service; extremely limited

the restaurant is basically an adjunct to the bar - doesn t feel like a restaurant at all.

room service was a little slow in the morning.

no room service

bar service and bar staff on saturday night were rude, slow and very unhelpful

), the room was comfortable and clean and we utilised the swimming pool

no room service

it was perfect for a great pre workout grab n go prior to going to the gym

breakfast was very convenient

breakfast was great and overall cleanliness of the hotel was wonderful.

breakfast

really i would say we enjoyed everything about our room, and the breakfast offered was much nicer than i have ever seen at other hotels

it was quite but breakfast would be nice

only coffee is provided for breakfast but taste watery

no coffee, no breakfast

value of the room was great, front desk service was good and we enjoyed the pool on the hot day

pool was green the , the breakfast was not a breakfast it was an apple and a cookie not wat i would

not real breakfast ud83dude12 no groceries stores near

the staff. laundry mat. bed. kitchen

wish rhere was a coffee maker in the room and a little more of breakfast

the laundry room was consistently grubby and at one point flooded

the laundry was very clean-i actually saw the maintenance man on his knees scrubbing the floor