the pool was clean and they keep their animals under really good conditions

no bar or food service after 3pm

could use food and a bar on the property . would have loved a cocktail by the pool.

good but its better if we have more alternative for breakfast and maybe a little coffee shop and bar open for more time at the night

there was no bar and they was giving a special service to a group of people that were staying there

staff was very friendly, it didn't have breakfast available because of the covid but they do have a coffee machine available and it was

breakfast could better

breakfast could improve by replacing what is consumed and extending the ending time.

everything was clean, accesible amenities and nice breakfast

breakfast was great at the hotel also

that the water park close to early they should leave it till 7 a least

ter park) my kids loved it so much they wish to return every year and stay longer

ter park) my kids loved it so much they wish to return every year and stay longer

the pool and the new rooms

wifi was unstable

the next morning when i got back from the gym, my room’s door was locked and the key did not work

guest no respecting pool rules (kids diving). no room service

it’s beautiful and modern decoration. nice pool and great parking.

pool close at 10

i loved the pool area; very enjoyable, most of guests prefer the beaches so you could have it to yourself for

the only things wish the restaurant and the bar was only during the week.

and furniture, the little fridge, the wide tv screen, the facilities of wi-fi, desktop computer, laundry room, guest car parking

the casino

because i know there are still covid restrictions everywhere but would have been nice to have the bar open every day and not just on weekends

plenty of parking and friendly staff

beautiful quiet place, refreshing swimming pool.

pool was immaculate

coffee machine cups tv blow dryer the hotel grounds are spectacular you can hike trail the pool is clean even a jacuzzi kiddy pool for the kids you can connect with nature nice quiet

loved that it was dog friendly . awesome pool .

the pool awesome

breakfast was beautiful and delicious

the pool super cute and super comfortable

i should have a family pool. you know big but not deep

the hot breakfast served with seasonal fruits that included passion fruit was exquisite

just want more warmer water in the pool

used the gym and all the machines need to be replaced, upgraded; but the gym was clean; needs new equipment

it also has a little park for the kids, and the pool has also a side for little kids

the pool is just from side to side facing the beautiful sunsets and it has baby pool, kids and adult

the gym. needs new equipment or repair what’s available.

loved the view, the hotel was beautiful, and the pool with the ocean behind was a dream

the food was very good, room service was always on time and service at the restaurant was consistently good as well

first they didn't have the key of our room and then the golf cart to take us to our villa wasn't available

in our room either we had to use our own personal phone to get in touch with them, the don t do room service and if they do they bring it looking like you went to the corner to get the food no

ew, plunge pool, shower, privacy, etc

trying to acces room service sometimes difficult

the hotel holds a bar on the ground floor that works until 4am with ridiculously loud music, drunk people and drugs

the covid-19 pandemic hasn't helped either this whole area used to have a vibrant restaurant and bar culture and it seems like most of it is shut down or has limited hours

no restaurant and bar or amenities like shown on advertisement

pool needed new paint

room was clean and very spacious. the location was great, nice pool

brunch and coffee were good. pool clean.

i loved the pool!! customer service was awesome!

the pool was clean

the place is small and they had a party with dj at the pool area that is in front of all the rooms

pool wasn't private

the room was pretty pool was great and front desk man was great

beachfront, quiet area, clean room. nice sunset view from the pool. very good drinks from bar.

there is a nice pool overlooking the ocean

the pool was also clean and refreshing

there's also a bar downstairs that the owner manages and a small restaurant

gave us room service with food and drinks because the restaurant was closed

parking too busy.

the only thing i didn t like it was the parking, but everything else was great

everything! pool bar was great!

huge bedrooms, free parking and welcoming staff

children (10-11pm) a bit frustrating trying to enjoy a quiet evening on the balcony after putting kids to bed with the sider door open—but if you shut the slider and put the ac on you can barely

no room service, no wifi, and not hot water

rooms are on the smaller side for a family of four traveling with kids.

wasn t great that coming from the parking lot into the main entrance of the lobby you have to walk past a whole section at least the

you did not want to struggle for parking)

the pool was beautiful the lobby looked great all is open

the room and outdoors. the pools looks very fun and clean and is very peaceful.

the laundry room itself was dirty but convenient

we wished the bar area would’ve been open. also better tv cable. very limited channels.

really good, nice place. the kids love the pool

kitchen facility only fridge and microwave

kitchen and rooftop location for those who want city center.

shared kitchen with microwave and dishes was nice so didn’t have to eat all meals out

it was in the ground floor right in the communal kitchen, so very noisy especially in the mornings

there was a separate little kitchen & shower & sink were separated from toilet & another sink

i love the exercise, we have 2 kids under 2 and we needed to walk up and down aprox 7 flights of stairs to get to our room on the

lots of stair climbing, sloped parking lot

the pool and hot tub were great and the outdoor bar was too

the restaurant on the property by the pool was great

very good for families with kids

of the 2 pools was closed so we only had access to one pool and beach

really the place to come and hang at the pool, if thats what you want

rooms could use a few additional kitchen amenities to make them more functional

available at the resort are amazing - you can snorkel, ride bikes, play tennis, swim in the pool, lay in a hammock, the list goes on and on

dogs are not allowed in the pool areas so i had to leave her alone in the room.

the bedroom was large and comfortable, a few steps to the pool and the restaurant the next day had a good breakfast with reasonably priced items

the pool can be more clean.

is a fantastic location - wonderful beachfront hideaway - beautiful comfortable room - pool - beach view and access - swimming and walking along long stretch of sand with palm

the pool and bar are the cherry to top of the cake, the food is fantastic and i enjoyed the best piña colada

very clean and tidy; even the paint job on the property was obviously professionally done, the pool and bar area sealed the deal with the ambiance and the food: we ate dinner (churrasco w piña

the location is a short drive to interesting spots for either fine dining or local bar food, and a short walk to glorious beaches (ask how to get to the park trail that parallels

they had pool tables and a pool area where you can bbq and it is very close to el poblado

room, restaurant and casino, all great!

pool showers not available. pool needed cleaning. chaises needed disinfection after others use.

given wrong direct contact number for shuttle service

pool, casino

children pool great restaurants

car of course)

didn t advise that the kitchen only have the appliances no napkins, plates or anything.

the location, the swimmimg pool and that there is parking.

:) the room is fine, had all the necessary furniture, wifi was fast, staff helpful, plenty of parking space, close to bars, restaurants and beach

parking was terrible

the rooms and pool

room was a little noisy and near the restaurant bar so there was people too loud too late.

open bar and restaurant few hours open.

the pool with food and drink service.

great nearby golfcourse. must play!

pool was awesome and breakfast was great

the pool was a great calming place, and the restaurant had wonderful food

small bar in restaurant with no tv

i like the care. the staff is very professional. the pool is amazing.

comfy bed, beautiful pool, free parking, 7 minutes walk to the beach, nice staff

pool bar should open earlier at least an hour earlier

breakfast, game room, casino and pool

the water cooler in the gym was

liked everything, could clean the back pool.

they need to expand the dining area, not enough tables to sit and enjoy your breakfast (we had to sit outside on a bench)

it is always so clean and you have laundry, breakfast is nice w fruits, cereal, coffee, bread, and cakes

no wifi in our room

13 was private and quiet at the side of the pool

both simply and efficiently decorated, impeccably clean and replete with a very relaxing outside bar and swimming pool

ots beautiful, clean loved the bar and brekfast

perfect location and staff was amazing !!! pool was amazing and rooms as well

gorgeous pool area and clean and comfy room

coin laundry available was very helpful since we were doing many different activities in, and around the

personal very friendly and kind. beautiful pool facility and very clean

it also has laundry

the bar staff edwin and carlos amazing

the breakfast in the morning was delicious and your pool was fabulous

the bar and restaurant is excellent ishtar, michael, edwin and all the other great people that i

pool and bar are very pleasant

ambience, has all shat you need

well maintained older building. location is great. swimming pool is a great feature.

the pool

loved the pool and the room was comfortable and clean

the pool breakfast was great and the service was great thank you luis collazo

nice location, great pool

pool was nice, free small breakfast, free parking, comfy bed, cold ac.

was not close to the beach / staff not that informative / staff not around / breakfast is not from the hotel, itself / you’re given a card so that you would have to leave the

breakfast was fresh prepared in a mobile location directly in parking lot of hotel

pool was nice, free small breakfast, free parking, comfy bed, cold ac.

the best is the location the pool and the parking

pool was unhealthily dirty

pool was dirty and always closed

no functioning swimming pool

pool closes too early-at 7:00 pm

the virus ruined our pool activities :(

it was very clean and had a really nice pool area!

was quiet, clean, restaurant was right across the street, late check out, friendly staff, big room, affordable

food was great at there restarant also at there bar great prices

not the biggest place you will stay, but comfortable and pretty clean, nice restaurant, pool and the best is that staff members will make you feel at home

location next to the beach, lot of restaurants around the hotel, parking available on site, and ac works great

parking

good parking, great air conditioning, the mattress and the pillows were great

the smell in the parking lot was just horrible

free parking

i also used the spa and the massages

in las plamas excelent service of alexandra and in the pool áreas julio

very family oriented and great entertainment for kids.

great spot for kids of all ages

just thinking about the massages at the ni spa makes me melt into a ball of dough

the pool should have a heater

the pool is really nice and deep

a small thing: the pool has no lights at night (although this may be done on purpose because of the insects)

the pool was cool but so refreshing

that you need to use plastic cups at the pool.

the bar restaurant was close i stay there year back and the bar was great to bad it was close this

location is perfect love the access to the beach and the pool

are very clean, a/c is cold, pool is great, hot water, security and private access to the combate beach

the property has direct access to the beach. the pool area is clean and comfortable.

access to the beach, the pool till 9pm, the room was super clean

no pool and bathroom not working properly!

staff was wonderful and very accommodating to our early check in and late check out request

best beach we have been for kids

pool under construction

staff was wonderful and very accommodating to our early check in and late check out request

breakfast staff and who ever attended me at the bar makes me feel special

breakfast was not available on time

breakfast . no eggs

difficult wifi

could use better room service! stayed 6 nights and only got fresh towels and trash changed once!