many families but they all left the pool area and it was so quiet by 10pm

love stay here with my family we had a great time we had the pool to our self the view is

really beautiful place with large garden, swimming pool and amazing lagoon!

loved the pool and the room was comfortable and clean

pool is nice

there is plenty to do without leaving the hotel, games, pools, hot tub, gym, kayaks, scuba diving, beach walks, etc

restaurant/ poolside service

very family oriented and great entertainment for kids.

great place for kids—calm, warm, shallow waters

kids shouting, hitting the connecting door, hitting our room door, mother and father shouting,

the kids enjoyed the pool and they were extremely happy

the kids loved the pool and the slide

they have casino on the 1st floor

second pool was dirty

nighttime entertainment in bar

staff was very very helpful, even providing change for use of the laundry

after checking in, they gave us a tour of the property, showed us the pool and bar, and to our room

wifi was very spotty in our room

no handrail to access the pool.

there is an outdoor area with swimming pool, bar and wending machines

personal very friendly and kind. beautiful pool facility and very clean

it also has laundry

coin laundry available was very helpful since we were doing many different activities in, and around the

pool! hammocks!

need to fix walk gate, stay open. pool was beautiful and hot water ud83dudc4d

wish breakfast started earlier

the bar and restaurant is excellent ishtar, michael, edwin and all the other great people that i

wonderful pool

excellent staff, breakfast, location. we will stay again.

the staff was awesome, the rooms and facilities were very nice and 24 hour access to pool and bar/coffee shop were an unexpected bonus

wifi was not the greatest & small parking lot

staff was very pleasant. room and surroundings were very clean. breakfast was great

they also need a breakfast option each day

very quiet, excellent for couples, great food with room service if don t feel like going out

the room was very cozy, with ac, tv and wifi

loved hacienda tres casitas. the breakfast was always good and hot. the service was excellent.

pool was great the location was also great the owners were very nice & kind it was a very relaxing

breakfast was the same each morning but, you have a few options

very good breakfast

the hot breakfast served with seasonal fruits that included passion fruit was exquisite

hopefully when the pandemic is over the beach and pool area will be very lively

comfortable bed. great music at the bar / pool. good experience.

pool, place and more were excellent

swimming pool is great for kids.

no bar no restaurant no small fridge in the room

didn't swim in the pool, but it was large, looked clean, and felt like a reasonable temp

dining service closes at 19pm which is quiet early, no bar service, consequently we prefered to spend the night in the village instead ( maricao)

the pool is to die for, a cold plunge to rejuvenate is a great way to start

didn't like the pool hours

could use food and a bar on the property . would have loved a cocktail by the pool.

pool area and view

food & bar in hotel were expensive and basic

they need a kids playroom.

the fact that the bar was closed

the kids loved the swimming pool and the view from the top of the mountain was beautiful

our meals were lovely as well and the bar service was fantastic

pool bar and kitchen service

hotel is very nice, it has 2 swimming pools illuminated at night, a good bar and friendly stuff

pool was awesome and breakfast was great

the pool

pool was dirty and always closed

the tv did not work the pool was dirty, i think it was closed they do not supply beach towels if i need it towels i had to

pool was excellent. rooms were clean.

they don't provide any towels for the pool or beach

pool was unhealthily dirty

small pool. sw

pool wasn't private

the pool was clean

the pool was nice with the perfect temperature

is excellent, everything clean, the pool, the restaurant and above all the customer service is

parking was terrible

erraza pool )

kids had fun at the pool and even gave us extra time to be at the pool

enjoyed the pool and large covered patio area next to the pool. the sunset was amazing.

the pool and the serenity place

they had pool tables and a pool area where you can bbq and it is very close to el poblado

i had emailed in advance and was told we could do our laundry at the hotel

needs ac in lobby, laundry room and elevator. also needs better parking accommodations

streaming services, there was no clothing steamer (though the cleaning staff did provide a great laundry service for tips), the odor of the chemicals used to unclog the shower saturated the room

he went above and beyond from local excursion recommendations to laundry and finding a coffeemaker, he is legit made of exemplary service

they let us do late check out by 1 hour which was appreciated

a beautiful and comfortable hotel with on site parking, delicious restaurant, pool and casino

restaurant and bar were closed

no wifi in the room and no tv

next to the casino, have parking and two restaurants

long time to order breakfast. decided to go somewhere else.

pool hours

i was hungry and the staff opened the snack bar to accompany my 83 yr old mom and

access to the beach, the pool till 9pm, the room was super clean

peaceful, access to all commodities (pool, beach, continental breakfast, restaurants within walking distance)

next to the beach, excellent pool and pool table.

staff was wonderful and very accommodating to our early check in and late check out request

book only hotels with the pool, otherwise i don't move

there was a restaurant across the street, there was a gift shop, bar and a pool

the suites have a modern decoration with kitchen and air condition in the rooms.

there was a restaurant across the street, there was a gift shop, bar and a pool

shuttle service to golf location.

either you chill by the pool, have a drink, play golf, tenis or volleyball with your family, it is a nice outside area

the pool was clean and well maintained

room service was amazing, except for the wings

have breakfast there

we like the room and the pool

i loved the pool area; very enjoyable, most of guests prefer the beaches so you could have it to yourself for

) nice clean pool in the lobby area, they have locks on the doors past a certain time which was nice, made it

bedding and pool.

it’s beautiful and modern decoration. nice pool and great parking.

good restaurants, friendly staff, comfortable bed. has a nice rooftop y casino.

the kids enjoyed it and we certainly enjoyed it

pool and food in hard rock

plenty activities in the hotel for adults, teenagers and kids.

staff at the breakfast bar was amazing. the food was ok, but not the best.

the bed and room was excellent! the pool i will have to check out next time!

the covid-19 pandemic hasn't helped either this whole area used to have a vibrant restaurant and bar culture and it seems like most of it is shut down or has limited hours

room was clean and very spacious. the location was great, nice pool

i was told that the restaurant and bar was closed due to remodeling that was after i asked of course very poor condition of the

pleasant staff pool overall relaxing if that's what your looking for

did not the breakfast because it was not clearly labeled

everything was very nice. breakfast real good. great customer service.

the pool was great and we loved the fact that you cannot just drive onto premises unless you're a guest

specific person in the breakfast area getting the room numbers was not particularly nice with the people in general

breakfast was excellent. great

breakfast was great at the hotel also

breakfast could better

staff was very friendly, it didn't have breakfast available because of the covid but they do have a coffee machine available and it was

delicious breakfast, overall l liked everything

everything was clean, accesible amenities and nice breakfast

wifi was unstable

no room service, but my lady love to see me walking ud83dude01

is no microwave in the room wifi does not work spent s week there with the kids couldn't do laundry , the day before checked

pool, room, casino

ter park) my kids loved it so much they wish to return every year and stay longer

when i went to the front desk, i was told i could buy water at the bar

pool hours could be a little longer

pool, casino, restaurant, bar with music

not hot water, poor wifi signal, pillows not comfortable

nice pool, laundry 24 hours, restaurant food was good