except there were so many people wanting to swim but the pool was empty

pool the grounds are well kept

pool wasn't open yet

location,balcony,and pool

didn't like that the pool wasn't open

the staff is exceptional!! i highly recommend the evening social and breakfast buffet!!

the pet fee was tacked on by the hotel was a shock. booking didn’t prepare us for that.

great location, clean room and breakfast was great.

location was great, room was clean and had a great kitchenette

miss having free buffett breakfast & evening snacks

there was no room service for basic cleanings !

the parking!

i was afraid to flush at night and wake up my kids

right off the strip. secluded in a way but still in town and easy parking!!

phones in the rooms did not work yet and still we where charged the full price and the laundryroom for guests i could get in to wash clothes bc the door was locked and couldn't get in to

we also were able to get an early check in

i loved that there is a small kitchen like area in your room

like that there were sooooo many spiders and spider webs down by the pool seating area

the fitness room is well equipped

(it also smelt very nice in the room) we had a studio styled room with a little kitchen that included dishes for our use

didn’t have breakfast loved the pool area as well as the bbq and fire pit area also just

was clean, we had a great view of lake hamilton and easy access to fitness center, coffee, and outdoors for our pups

the pool had a metal drain that was sticking up. my kid cut his toes on it.

location, pool on the water, feels safe nice area.

00 pet fee

in pool and spa seemed stronger than necessary, i realize the value of no spreading infections, and of course

indoor pool/hot tub. good breakfast considering covid.

the gym was not what i imagined

both enjoyed the pool/ hot tub

indoor pool and hot tub

we really enjoyed the clean pool & hot tub; the kids especially

the staff was super friendly and amazing overall especially allie with the kitchen staff

breakfast was excellent. rooms were clean. staff was helpful.location was convenient.

the bleach smell in the pool area was tooo strong and burned our eyes

one little problem with kids playing at our door and prank calling the phone but the staff handled that quickly

the pool was nice

ms peggy who served the breakfast, was amazing

the bag of breakfast. it was not very compatible. could have done better.

allowed family members to visit people staying there and the pool was full every time we wanted to use it

cleanliness, comfy beds, location, breakfast

we were surprised to find a full kitchen, including a full sized fridge and freezer, a dishwasher, a small kitchen sink along with

the kitchenette was so nice, it was super clean and roomy.

was spacious and clean with comfy beds , a small well furnished kitchenette , good location

the pool was closed.

it was a new clean hotel. it has a kitchenette in the room.

fitness center was definitely one of the best of hotels gyms we’ve been too

loved the breakfast and fire place outside to eat for breakfast!

kids stomping on floor above

clean, nice staff, felt safe, good location, breakfast was good

it was super clean and offered a good breakfast.

pool and workout room were really nice

it had a pool and fire pit and the ambience was lovely

the drinks at the bar were a little expensive.

i didn’t eat breakfast but the location was fine very easy to find

staff very friendly nice having laundry facilities as we had been on road for weeks

close to casino

the pool was clean

kitchen amenities

great location, value, love the kitchen, comfortable bed, nice pool area, attentive staff

no pool

location and breakfast were great. very peaceful.

clean, good breakfast and close to the casino.

i had the opportunity to witness coffee being spilled in the floor at breakfast, and a staff member got to work to clean it up without making the customer feel anything

the customer service was excellent and there was complimentary breakfast

i absolutely had to complain the waffle maker was out, but everything else was great at breakfast

breakfast was mediocre at best, fitness room was poor

good location, great staff, very good breakfast, fitness room.

the food, they were extremely nice, joyful, breakfast was amazing, hotel was across from oaklawn casino, it is within walking distance however, only one entrance was open so it is a long walk

thought the breakfast looked amazing all tables were taken and we didn’t know until we checked out they would

they have a full breakfast that is awesome

lots of ev chargers in the garage (i think around 10, 6 tesla and 4 j1772)

lots of kids in lobby surfaces and mirror were filmy/streaky

good food at buffet and room service

elevators went out and had to walk up and down the stairs 8 flights with luggage and kids

once in the room we looked for a guest book to check room service options

i didn't have access to free wifi

also love spa botannica, located in the hotel

the breakfast was amazing, the beds were so comfortable and the rooms were perfect for our family

no wifi, pool was small and didn t have towels

i had a wonderful weekend with my kids

you get the spa soaking experience right in your room

many shops & restaurants to choose from hotel breakfast, 5 star

the history of hale hotel by staying there, and it was pretty amazing to have our own private spa bath plumbed straight into the natural hot springs for our very own private mineral bath

feel of the hotel, the delicious food and beverages from the hotel restaurant, the relaxing spa tub, to the pleasant view of the downtown area of hot springs

breakfast and wonderful service

the rooftop bar was very relaxing with a great view of downtown hot springs.

bar has great views

rooftop bar is amazing

we loved the rooftop bar and all the staff were extremely friendly

we loved the rooftop bar and restaurant that was on site

parking lot

putting comet or bleach in the sink and tub drains in between lodgers is a great help also the parking lot could use some trash pickup

parking and the design of the bathroom

fast, friendly staff. early check in.

the wifi was fine

to event, bar ambiance and service, buffet food and service, comfortable room

having to park my rv miles away and the fact the pool was not mineral water

wifi was horrible, could rarely connect and when i did the signal was weak and was constantly being

pool was nice too

the views were beautiful. the rustic design was amazing. the bar downstairs was wonderful.

we were pleasantly surprised by the indoor equipment and kitchen corner including basic dishes and a microwave

great space, comfortable bed, well equipped kitchen, free parking just a block off bathhouse row

the room was big with a kitchenette, big closet, and a wonderful balcony to have coffee on

apartment like accommodations and incidentals in kitchen equipment

my wife and i came with our dog (no pet fee btw) and had such a great time here, i appreciated that they had bags to clean up after

the hosts at breakfast

we had a shopping day and got a spa

the pool was also spotless and very well maintained, making it a great spot to relax

no chairs in the laundry room to wait on your laundry

more options for breakfast would have been nice

we mainly stayed here because we were traveling with our 60lb chocolate lab and they have no pet fee and accept one animal under 80lbs

i did get a muffin and a glass of juice the last day for myself but the kids and hubby missed

their staff and pool

breakfast was great. space was small.

early check in is possible if they have an open room

the money spent the pool was out of commission the ice machine didn't work where we were we had to walk on the other

dirty rooms no pool

guy did try to get the pool open but i'll never really understand why you wouldn't have it ready by a friday night in may

a good location and had room to park my gooseneck trailer

it was clean, showers great, nice looking room and pool was awesome

convenient, close to everything, very clean, good breakfast, nice staff

breakfast was amazing! pool was very nice!

parking was close to room

door into parking lot did not lock

they have a exercise room and a pool if you want an inside

was friendly, no issues with the room, very clean, great pillows, decent hot breakfast, and very affordable

the breakfast is very convenient especially if your staying for work you can grab and go.

wonderful staff rooms are great and breakfast is super

clean room and breakfast

hot breakfast was adequate

the pool

breakfast is minimal.

booking the room and checking out was easy and i had a room that was located right near parking

breakfast,gnates

the parking was great breakfast was great the hospitality was great

and right off the interstate rooms were a little outdated but very clean and friendly staff breakfast was not much of anything but free so no complaints pool was nice everything was very

pool was beautiful

poor breakfast. only cereal and fruit

breakfast was very limited

the breakfast was cold the biscuits was cold and the sausage gravy was cold

breakfast was limited

a good sized, clean room at a reasonable price. and the laundry was useful.

breakfast was sugar

great location for us, room clean, staff friendly, and breakfast good.

breakfast needs more

they called it an “early check in fee

the staff was great, room/amenities were very good, breakfast great

room on the first floor. close to the pool. and the pool and hot tub open anytime. awesome !

the hot tub and pool was amazing, the rooms were super cozy, the breakfast was amazing!!

pool was closed

staff was excellent. breakfast staff was excellent. good verity on menu. room was clean.

able to do laundry, it was unexpected and appreciated

pool closed early.

i loved the pool,nice and clean. water temperature was just right

breakfast was great

nice and quiet, comfy beds, three layers of good quality blackout blinds, and easy parking

pool wasn't opened yet, which absolutely devastated my 9-year-old, who sat through a 2-hour funeral

pool wasn't open but website said it was open that why stayed there because of was the pool was

older property.... pool closed d/t covid.

laundry room available

pool was closed

breakfast was not anything i ate. location was ideal. just not quite what i needed.

the breakfast included the choice of pastries, cereal, or waffles plus coffee and juice

breakfast was cereal or waffles

pool was open and bonus

advertisement said there was a pool, a jacuzzi, and breakfast

flow through the parking lot was odd & parking lot could use some revamping.

they smoked outside room and threw butts in parking lot

the room was clean, the breakfast was great

pool outside not in door

good continental breakfast

wifi access was a big issue for me

the staff was very friendly and helpful. the wifi was good. nice tub.

called the front desk multiple times because we couldn't find the wifi password and nobody answered, we even went down there and still nobody was there

billy, went above and beyond to make us and our pet feel welcome

the wifi didn't work.

clean and comfortable. good breakfast

however, they put us in a pet friendly room which was the closest room all the way at end of the hall beside the outside wall

the lot to park big trailers was a big plus

there was a nice selection of breakfast foods

the staff was very friendly and helpful. housekeeping did a great job. breakfast was good.

appreciated the breakfast and hot coffee

the pool is in the back of the hotel away from the road

soap, towels, sheets comfy. breakfast

sorry, not a breakfast person

pool was a little dirty but i understand the weather blows leaves

breakfast options were limited

the breakfast is excellent and the staff is friendly

breakfast wasn't great. but i'm not a big breakfast kinda guy.

it was modern, clean, comfortable and had a good breakfast

the breakfast was delicious and had such a great variety of things to choose from