lovely comfortable room, good facilities & excellent breakfast

outside a pond, football goal, zipwire - kids enjoying themselves

bar and restaurant staff so helpful and housekeeping very nice

bar had loads of real ales to choose from, excellent

great park for the kids and duck pond

breakfast was very good with plenty of choice

had arranged for late check out when i checked in but a member of staff knocked on my door before that time and told

gym available as well

reception staff were lovely and great with the kids

nice location. had gym and food was nice

much room to sit around the pool to supervise kids

great for kids with swimming pool and carvery, kids also allowed to sit in bar

nice room,friendly staff and good car parking. overall good value

dinner from the bar was average.

plenty of free parking free wifi highly recommended

and more importantly the bar is open 24 hours, too)

free facilities include a fantastic pool table, a playstation 4 & a 24 hour gym

the gym was nice and air conditioned, the bar area was very nice and the room was great

no cross trainer in the gym

the free wifi was a great touch and actually worked, i ve paid for worse wifi in other hotels

lovely contemporary room overlooking the canal . lovely bar with live music friendly staff

bar & restaurant were nicely decorated

lovely room. bar and restaurant on site. very clean and comfortable.

worried as i knew it was above a bar but was amazing and quiet

noisy with the rooms being directly above the bar and restaurant but did quiet down after all was closed up

easy parking, nice staff, good facilities, good location, excellent value, food good

the playground outside was fun for the kids

very clean, plenty of things for keep kids occupied & lovely location.

,breakfast was perfect free parking for your stay and if you want a workout they have a small gym

also a safe area outside for dogs and kids to go outside

not too keen on the bar meals.

room service was excellent and the facility quiet and neat

the website states room service but there isn t any also a maid just bursted in our room when we were half

great value bar very reasonable room fine great price

room service didn t really clean the room

located for a short walk into the town centre, ample parking, close by to major motorways making travel

ev charging points x2

golf pro was absolutely brilliant

free ev charging - staff were very helpful and we had a lovely family meal in the restaurant

so comfortable, great food, great gym

the room, facilities and breakfast are fantastic

really good wifi clean room

wifi very good too

late check out if needed

wifi buffing, no tv remote in my first room and moved to another room which was darker than the

comfortable modern single room, very pleased, helpful staff - good location and ample parking, nice breakfast

outstanding staff, excellent bar and restaurant, comfortable nicely furnished rooms

moldy didn’t like way i had to go through pub to get to rooms especially sat nite with 2 kids and pub full of

bed linens were of good quality and good room service was available

wifi was off but not because of the hotel, it was bt s fault.

parking is available

they woke me up several times to do room service cleaning

only downfall was the wifi didn't reach the rooms and there was no mobile phone signal for calls or internet access which

no room service, dirty windows, dirty room, small room with very high price.

wifi intermittent. no hot ware for bath one night.

highly recommend and great for the price with good parking

breakfast was only okay,

we only needed a light breakfast so the ‘breakfast on the go’ bag was perfect!

staff were really nice polite and welcoming i loved the way they had a bar and restaurant on the grounds of the hotel albert's it was really nice for drinks n food n for

wonderful access to alberts bar and restaurant

the best breakfast we've ever had

breakfast was included and good

breakfast

however not to fault the staff, they accommodated us with late check out time to make up from the terrible sleep

requested an early check in as i was staying for a colleague's wedding being held nearby

room is amazing and prices are fantastic . breakfast is good and staff very helpful

limescale there was no remote for the tv which meant we were stuck on one channel not good with kids also there was 1 sachet of coffee and one

kids playing loud music, taking drugs in the entrance

the bathroom was vile and leaked, it was noises with young kids running up and down the place

in card machine didnt work got in room and it was disgusting not good for kids then 3 days later took full paymeant on

’ there were kids running

nice staff clean rooms, fantastic wifi.

location cleanliness room service booked a taxi for us to our destination from the hotel

drinks in bar slightly expensive but happy hour helps. nothing bad to report

was very fast wifi, & good location, hotel was nice & clean

pleasant and nothing was too much for them very helpful especially the young girl in the lounge bar can t remember her name she was on the friday afternoon and evening and

beds were comfy, decent location, good price, friendly staff, early check in

there is a complimentary mini bar with crisps, sweets & drinks

food had run out so we couldn't order room service, other than that everything was fabulous

all round great experience for both myself and the kids

ordered some food later at night in the bar area,

early check in wasn't an option

were very lucky as we had the apartment so our own private bathroom and kitchen etc

numerous bedrooms, a kitchen, 3 bathrooms, one shower and bath

location is superb, atmosphere good too. toilets are clean, as was the kitchen.

it is the biggest in the building with 2 bedrooms, shower room, 2 toilets and kitchen with a huge lounge which had another double bed

location, excellent service, great communications and option of late check out

guests appreciate the friendly staff, reliable wifi, and convenient on-site amenities such as the restaurant, bar, and fitness centre

free parking and only 15mins from the centre. staff were more than helpful.

also had room service and the man who delivered it was so professional and friendly

we got there early but they found us a room so we could check in and didn t charge us for early check in

room service which was prompt, hot and delicious

friend very welcome and even let us have a night cap after returning from the football when the bar was about to close

a key drop box maybe as i just left the keys on the bar as no staff were around in the morning

drinks at the hotel bar were very expensive

moments at the bar was quite slow but not because the workers were slow, there wasn't many at the time

also didn't get to sleep until gone midnight due to volume levels from the bar area below

beer not overpriced in bar really

bar area relaxing

we had drinks from the bar and just mentioned that we had forgotten our phone chargers when a staff member offered a

to town centre,comfy bed,good location for bars,shopping and places to eat,early check in and late check out and a great breakfast

late check out, great breakfast with takeaway options, friendly and efficient staff, great view

bar staff werent happy that we want to order a drink 20 minutes before the bar officially closed

breakfast buffet was fine

staff were very friendly and helpful and also kind enough to let me use the gym quite late at

hotel has a gym on 2nd floor despite previous reviews saying it doesn't

no gym or pool

near the tram station, breakfast was reasonable and enough variety for a 2 night stay

breakfast was excellent.

breakfast had plenty of options for myself and the kids

my kids love shower the most we have good time

10gbp for a 1 hour early check in

the whole hotel was stunning we also got an early check in which was

liked how close it was to the docks, the property had a great gym facilities and the library was really

told by booking com that i could have early check in so arrived at 12

the bar there is no menu for kids or even a kids portion size for what was on the menu

great service from the bar staff rebecca, amal, and lydia, lovely people chatting and asking about our visit

kids had space

the sofa bed has 2 mattresses on top of each other, so it was too soft for 2 kids to sleep on it

unconfortable sofa bed for kids

the room was fine and overall good value for money - ev charge points just outside the motel

kids were on the sofa bed in a family room, which didn't look very comfy

was perfect the hotel was ideally situated away from the bar and the whole stay was wonderful food drinks venue was

bar & restaurant were great and lovely gardens surrounding

the fact we got a good deal and was able to request late check out for £15 for a whole two hours later

when we asked for a late check out the staff we're very obliging

pub is excellent with good food and excellent breakfast

breakfast was great, the choice of specials that were available was the most ive ever experienced

great staff and clean hotel with good little bar and breakfast was good

breakfast was great and plenty of choice, staff were really friendly and even came and serviced our

my kids enjoyed alot

from arrival to departure , staff on reception , bar , breakfast areas all very helpful and the room was very clean , tidy and fitted with all

the tv screens in the bar area

reception are lovely and cleaners and bar staff britannia hotels could not get any better staff thank u for lovely

located for my needs, the staff were polite and professional, secure parking, reasonably priced bar and a good restaurant with a varied menu

clean not expensive good bar , room was as good as all the others we have stayed in

staffs are very helpful ( special thanks to jassrin who helped us for an early check in

staff and management, very attentive and lovely breakfast and evening meals, compliments to the chef

change their brand of sausages will be excellent mostly the chap at breakfast and the lady at the bar (i think the owner) were superb and obviously care that the business does well possibly not the

easy to get to lovely pub and hotel rooms spacious and clean, lovely breakfast and helpful staff

very nice reception and breakfast

good location clean and tidy nice breakfast

enjoyed the stay with my kids

location to center,gym and pool was really good

smart friendly hotel in a central location with access to a pool and gym and reasonable priced parking

the pool was great, the room was clean and comfortable and all the staff were lovely was booked to stay

very good for basic accomodation we will definitely be back with the kids and dog

there's room service

i would prefer room service to be available later.

a email) an early check in, and while i appreciate its not always possible, the lady doing the check in

great room service and excellent staff and customer service. great food.

and 24 hour room service is

i like that there was a laundry room on site for guests too

the drinks are so reasonable and the bar is 24hrs, as well as a 24hr pizza room service

laundry, big room, free coffee in the lobby, a kettle in the room, large shower cabin, very

no food ie bar or restaurant

free laundry and big room

, right over hotel you can find free bus line 1 , the hotel has his bar in ground floor and you can get 20% discount or anything ( breakfast and bar

the lad behind the bar was very pleasant

the bar downstairs is great and the breakfast next morning was lovely

food was great in the bar as was the atmosphere so couldn’t find much reason to go anywhere else on our weekend stay

lovely hotel , bar and friendly staff will definitely stay again

cleanliness, equipped kitchen

it was quite spacious inside and the kitchen was reasonably equipped although it lacked bin liners for the kitchen bin

we brought our own after reading previous review place could do with been updated new carpets and kitchen also new bed in second bedroom

could have done with some extra toilet rolls and a bigger bin in the kitchen.

apartment is very nice and it’s clean,the living is very open and he’s together with the kitchen, in the rooms they have towers of different size

m, pool,

breakfast selection, fantastic

beautiful facilities great location, massive room. breakfast was outstanding

very friendly staff and we enjoyed the early check in

concierge too care of everything from the very first moment to booking in, to cloud 23, to the room service guy just wishing us a lovely day just because we passed in the corridor

beautiful design, attentive staff, excellent location, fantastic bar with live music.

i had a mini bar with a nice selection of drinks

beautiful cocktail bar wilts miles hosting

bar area, room comfortable loved the dyson hairdryer and the straightener in the rooms

the bar had 'run out' of sauvignon blanc wine (15:20 hours) of both choices.

kids loved swimming facilities

pool/spa is not to miss

free wifi in room if you have members card.

the pool, sauna etc and bedrooms were great

i would definitely stay again and recommend friends and family to stay pool was added

we booked 3 rooms for 3 families with kids

select king room for your kids to get better prices and bitter room views andlocations

select king room for your kids to get better prices and bitter room views andlocations

amazing gym facilities next to changing rooms and don t forget the real reason i stay here for the sauna

affter that they said some rooms were ready but there would be a 30 early check in cost

the kids loved our room and the breakfast, loads of games to play in the reception to keep them amused

hotel is lovely and the bar area and seating area is amazing

while my pals were getting early check in fees, the staff found us a room an hour before official check in time when we would

good location friendly staff early check in clean

we loved all the retro and oversized games available and they kept the kids entertained for hours

rooms smell like wet laundry, the bedding is rough and the beds are hard

-amazing and friendly staff -kids

bar snacks available, not a huge choice but adequate and again hot

sky sports tv in the bar area

has a little restairant and bar good value for money good selection of food and even prepared me a wrap i wanted they didnt

choice was excellent couldnt fault it, staff were polite and friendly and room service was excellent ( one female one male) but they couldn t have been more helpful and also gave us complimentary room service as we were delayed due to the problems (+)location, super comfy beds, bath and shower in the bathroom and room service for food, couldn t ask for (-) 5 charge on room service (+) room service and food from the restaurant was superb (+) ordered some room service food - excellent (+)beds good size room decent size tele fast room service quick check in/out complimentary birthday (+)everything is great. the staff, the room service, the location. highly recommended! (-)no breakfast room service and no voucher for parking (+) we ordered room service for dinner, and the food was lovely and came quickly

location, very tasty food from the bar and grill and very attentive and friendly staff

we were on the ground floor and the constant moving of laundry trolleys outside was rather noisy

ate in the bar one night and food was really tasty

had a tv and was able to scroll through quite a few channels, wifi was strong and

ee wifi, swimming pool, and gymnasium) staff

late check out facility even though states is complimentary, i was told it would be charged at 25

there will be a dinning room for breakfast like open puffae but i realised that only delivered as room service so i had to leave without breakfast this morning as it will take time and you need to

beautiful decor, exceptional staff, great bar and restaurant!

room service was great, very quick service

he was really helpful when the system was not allowing early check in due to unexpected weather the night before

rooms, especially as we had kids and had to take

a late check out and it was no problem

spacious hotel. friendly staff. breakfast included.

great breakfast and grab and go food service, for early leaving customers

the drinks were reasonably priced in the bar and they facilitated our luggage pre and post arrival

lovely breakfast overall 10/10

excellent location, comfortable room and very nice breakfast

breakfast had plenty of choice and very fresh, small dishes of hot food meant regularly refreshed

hotel, immaculate rooms, fantastic bar and restaurant facilities, great atmosphere and vibe, very cosy and all staff absolutely

absolutely stunning property, with the most gorgeous rooms and spa facilities.

all staff are incredibly helpful / rooms are enormous and clean as a pin / spa is excellent

you pay, no cold water and a baby cot taking up space in our room when we are 2 adults with no kids

the fact that kids could only use the pool at certain times.

you pay, no cold water and a baby cot taking up space in our room when we are 2 adults with no kids

the bar downstairs had a good selection of beers and wines

for what we wanted, staff in the bar were super nice

clean bed clean towels, just the ticket for a one night stay, wouldn't recommend it for kids, bar with

top pub we were all made to feel very welcome. bar staff spot on

easy and great location.. not ce bar staff and very accommodating

good location, welcoming staff, spacious room, free wifi

was a shame that the bar closed at 11, especially after being at a late night show it would have been nice to be able to

wifi access on the room tv wasn't avalable

one and only downside was that we were unable to order room service due to the chef needing to leave

staff were particularly nice and friendly especially in reception and the bar area the breakfast was really lovely with some fabulous choice of food, rooms were really good

loved the spaciousness of the rooms and the little added games for kids

couple of the amenities the nest 360 view bar / lounge and the flix screening room were not yet opened / available during our stay but it

filter water on tap on every floor was amazing, the gym was huge, all the staff were incredibly friendly and happy to help

were very friendly, and helpful in reception and the bar

decor things for kids

drinks in the bar were reasonable prices and well presented

didn't use the gym or restaurant/bar so can't comment

the room service charge to bring to your room seemed quite expensive in my opinion.

super fast wifi too, which helped as was there on business

ayed here before and it was 10/10 and it still

english breakfast was a luke warm, paid for a late check out and had the maid waking us two

the staff were great at every interaction, from an early check in to retrieving some belongings we d left behind

room was excellent, room service and the food was beautiful and the staff were very helpful and took care to understand

fantastic gym and great staff

and the late check out time is an absolute plus especially after a very late night out

beautiful lobby, clean rooms and bathroom, good breakfast. discounted parking nearby .

went to a concert at the arena and delighted to see bar still open on our return at midnight

the breakfast was a little limited

reception helpful able to have early check in with being an ihg member which was nice

early check in was great

great location. helpful staff who offered us an early check in.

wifi was sporadic

i also requested a late check out and had to have my card reprogrammed when i couldn't get back into my room

even a late check out on the last day was reasonably priced

breakfast and spa and all the little touches fair trade products a d water in the fridge

rooms, big bathroom, good room service, friendly staff, good breakfast, overall great value

the room was at the side of the building where the laundry and deliveries are received, making it very noisy and unsightly

ordered coffee on room service but the coffee machine was broken

room service available, not enough plug sockets in room non near the beds

24 hour room service . small menu would be suffice

the room service issue, staff told me different things which was confusing and not useful

room service dinner was delish!

my luggage up and down, sadia arranged it seamlessly: allowing me to have a late check out and early check in, so that i can just move my belongings to the new room without bringing it up & down

had a late check-in around 11:00pm, the receptionist was extremely rude upon my arrival and even imposed

location early check in late check out breakfast bar/restaurant

comfortable room, wifi , decent shower and topped off with a good self serve

didn't change all towels or the cups in the room during the daily room service

had an issue with the wifi not working in my room but that was sorted straight away without any issues

we stayed in room 5 with our kids

great location. bar downstairs and food etc. great location

breakfast was lovely too

was great from the minute we walked through the door, rebecca on reception was lovely and the bar manager was great too, very chatty and friendly

they provide room service which is easy and quick

great location and very friendly staff. lovely room and a great bar and breakfast

wifi, and bed seemed a bit past its best