we had no clue there was a pool, and it was a super cool pool with two hot tubs

upgrade we just watched tv on our phones we got no sleep , think we had bed bugs , as the kids were ate up , ac worked but not enuff to cool the room and it was an overall uncomfortable and

breakfast meat no bacon

the breakfast was great

breakfast was good. no jelly. kids enjoyed pingpong, but needed new paddles.

ud83dude02 the breakfast is simple and basic

would like a little more verity at breakfast

free breakfast

staff rooms clean pool was great breakfast was great everything worked

breakfast was good but it needs some protein like maybe some eggs and sausage.

the breakfast was a little rough. coffee didn't taste good.

my kids would have loved it more had there been a pool. but other then that it was a great stay.

enough parking

good breakfast

not enough protein offered at breakfast.

staff, breakfast and rooms were nice

the pool and hot tub was closed the entire stay. it was disappointing, especially for my kids.

soap, toilet paper or towels in room trash left in bathroom sink pool closed breakfast was

breakfast was average. staff very kind and hard working

liked the swimming pool and the whirlpool

in for breakfast at 6:45am and no one was there

breakfast was cold cereal. no fresh fruit. sunny d offered as orange juice.

would like to have seen fruit on complimentary breakfast

there wasn’t any breakfast. the tv remote did not work . the outlet by the sink didn’t work.

breakfast area closed and locked at scheduled breakfast times.

breakfast. wasn't aware of the pool/hot tub being out of order

also, breakfast was wonderful

the breakfast was very good and a variety to choose from

the have an ev charging station

room, staff was all super friendly, breakfast was good, wifi was fast, pool was great

location, large parking lot for oversized vehicles (dually truck) (+)parking was good (+) bed the parking lot was more potholes than smooth driveway

breakfast eggs and potatoes were not hot--------------------------

breakfast was good! nice place to stay!

hair in tub drain and breakfast was cold

hot breakfast was great. staff was very friendly.

clean room. great breakfast.

the pool was out of operation

booked here for the pool for the kids to swim after a long day of driving

eggs for breakfast

pool was closed and we had a son who’s entire trip was disappointing as all he was looking

it was clean, breakfast was great, staff was so friendly.

cold swimming pool needs to have a heater in the pool

this hotel was very nice and has a very pretty indoor pool and hot tub

the pool!

very clean pool was awesome

beautiful swimming pool

didn't like that i had to pay for my breakfast

didn't have breakfast

didn't have breakfast.

i loved the prompt check in service and the airport shuttle was such a huge help.

when we got back we had to wait another hour with 2 little kids

clean, easy location, had a shuttle to midway, security in parking lot

comfortable bed the soft lite pillows the pool area the quite patio and the staff was so

cleaning towelettes in gym

pool area was relaxing-would have loved a hot tub

friendly. efficient. clean. comfortable. good sports bar and good breakfast.

very friendly staff, clean, great breakfast, safe location.

breakfast was decent

we left our car here while on vacation and were shuttled to the airport and picked up at the airport when our flight came in at 2 am

make my visit great, had maps for trains and city to find my way around town,they even have shuttle to train depot,menus for places to eat,room was very nice and quite,overall very nice place

love the airport shuttle service! also very pleasant staff!

free pool, sauna and gym. comfortable bed. the staff at the front desk - simply angels!

no washer and dryer. a pool table would be nice.

quiet, close to airport and has every 30 minutes shuttle between airport and hotel.

sauna in the bathroom. pool and whirlpool so clean

wait for shuttle despite 3 calls.

wifi is not free, you need to pay for it, that's something that you won't expect from a hotel

the food at the restaurant is excellent and the room service is also excellent

t queen beds)

shuttle drivers were exceptional

the wifi worked flawlessly everywhere in the facility.

you want a clean and comfortable place to crash before you take a complimentary shuttle to an am flight to o'hare and you're in the mood for free breakfast

i really like the kitchen area in the room, so handy to have a microwaver in your room.

had everything we needed , from location to the airport, to the gym and pool

i like the stuff and how the hotel had access to the gym and pool

the breakfast has a diverse range of products such as oatmeal, fruits, waffles, scrambled eggs, yogurts

pool wasnt open

my grandchildren loved the breakfast and the pool

there were plenty of options for breakfast in the morning and lots of food options in the vicinity

breakfast was probably one of the best we've had anywhere we've stayed

very clean and great breakfast

location. really good gym.

location, the gym.

no children’s teams or partying kids

we attempted to get dinner via room service and were told we couldn't do to short staffing

restaurant food was great and room service was perfect fit

super happy it had a small kitchen area to cook a meal

the kitchen was well equipped and the complimentary breakfast was great

then yeah that’s that’s how bad it was that my mother-in-law’s king got stolen out of the bar so yeah, that was great

gym and laundry facilities were also a great addition and excellent quality

breakfast was delicious as well

breakfast was good. lots of options.

everything ... space, location, food, gym

a food hall, gym, decent free breakfast

comfortable beds and spacious rooms. good size and well equipped gym.

the gym was satisfactory, and the bed was a little too soft for our liking

paying $55 extra to park in hotel parking lot and the bar was closed after the concert.

did have drinks and wings at the bar the night we checked in, and the wings were really good

the atmosphere in bar restaurant gloomy.

hotel has a shuttle that took us everywhere we needed to go

shuttle to the concert

i hesitate to comment on any of the bartenders by name, as that might suggest how much time i spent in the bar area

in addition, i was denied a late check out the following day

accommodating a guest who needed a late check out is a must for quality and return service.

great staff, bar, gym, restaurant but best of all, the comfiest rooms ever

the front desk, the bar staff, servers and the guys that took my bags

very friendly, convenient lication, & appreciate the shuttle!

it's clean, the breakfast bar had variety of options

the fitness gym is cramped and somewhat limited

the gym was on the smaller side but had what i needed.

free shuttle to and from the university of chicago make this a great place to stay

the fitness center and free laundry usage was super handy

the continental breakfast was delicious, with both hot and cold items including eggs, cereal, fresh fruit, lots of

modern design, nice staff, breakfast, very clean, close to downtown and university, close to chinatown and restaurants, clean,

cleanliness and staff was friendly. also breakfast was delicious.

very nice size rooms, incredibly clean. they had a very nice continental breakfast as well.

free parking!! in chicago!! good location for driving places.

not a lot of amenities though you could order room service

accommodated me for a very early check in

very clean. nice small gym. room utlta clean. staff friendly.

we were upgraded to 2 double beds for free on arrival and given a free early check in

wifi

the room service was good though

wifi is spotty but we are here to have fun not use our phones.

wifi fast

television reception was choppy and the wifi didn't work.

i'm much more into savory breakfast options, so this really didn't suit me at all and my kids were all hungry by mid morning

very helpful and friendly, suite was perfect with lovely view, breakfast was great each morning, bar in the evening was great, would definitely return to this hotel

came there for the pool for our kids and enjoyed about 30 min of it

hotel was very clean, beautiful lobby bar area, nicely decorated

could have been until 11:00 because we were trying to get around with kids to check out, and i did not make it in time- it was cleaned up and everything out by like

ll up, don't park at the bus stop) - you can

asked for a phone charger at the front desk and room service was waiting at my door before i could even get back to my room

roof top bar is great.

the next morning we ordered room service

noise from train, lack of amenities - coffee maker, gym, mini bar, iron

also, the breakfast was really good as well

kitchen area was very nice

we were able to do an early check in as we arrived very early from the airport

roof top bar had nice views & drinks

breakfast was okay.

free wifi

staff great. free wifi, laundry and breakfast.

the fireplace, the pool, the breakfast

gym was also nice

the beds were so comfortable & clean. the breakfast was amazing and the staff were great.

pool was ok for the kids

we also had called front desk and room service just simply for some plastic ware and plates so we could use the microwave and warm up

the on-site gym was really nice and i really was appreciative of being able to work out during my stay

glad you had a spin bike in the gym

i was very upset couldn t use valet and my kids and i had to walk several blocks at night

refrigerator in the room cost of overnight parking (only valet option) no swimming pool or gym facilities (made known to me) nothing unique about the room or other spaces nothing unique

no information about gym or pool area

i loved using the gym on the second floor!

made a last-minute decision to spend christmas in chicago with our kids and needed to find a place to stay near their apartment

breakfast buffet was awesome even for the kids and everytime we needed something staff was right at our room

used the gym one day, and i know it's new and they are still building it out, but it was a little meh

was our first christmas trip to chicago and we needed to find a hotel that was close to where our kids live

$5 for one bottle is also excessive high price - but only 1 room service for 4 nights

room service didn t come to clean up during our entire stay

was our first christmas trip to chicago and we needed to find a hotel that was close to where our kids live

hotel wifi barely worked

area, super staff - were really going out of their way to help me find a room with a superb view, room service on demand

really great extras such as the marshall speaker, the onsite bar/restaurant, great pool, and free use of hotel bikes etc

great modern hotel. rooftop pool and all bars amazing.

poor service levels. poor room service - limited menu

wish the on site restaurant was open all meals and room service but of course we understand because of the pandemic

pool wasn t open for the season

it is impossible talk with room service

the wifi was strong and easy to connect to

breakfast was very good and the kids were able to eat a meal for free.

made no sense that room service was cheaper than eating in the restaurant

gave me a corner room and wifi upgrade when i told them the friends that i had thought were coming to the marathon to watch

the room and amenities were very nice, bar was a good spot too.

issue w/the room service order, but the hotel is new; still training staff so it is to be expected

is an upscale hotel - it was weird that that they charge extra for wifi in the room- but if you sign up for mariott rewards they comp the wifi

room service was very cold when it arrived!!

the pool was cold! even for the kids. please increase the temperature.

charge for room service and food only available from the deli downstairs

instead he went the extra step to get us 3 boxes of pads and put them in a discreet laundry bag to bring up to our room

parking across the street and having to carry bags and kids

no pool and the gym was a bit sparse.

in wicker park was good - room was a good size, the bed was comfortable and bathroom clean - the gym was decent - onsite bar/restaurant was

pleasant staff, good breakfast and nice beds.

location was great! loved the rooftop bar and restaurant!

breakfast was limited for someone looking for vegan options

staff extremely helpful and friendly pool and facilities v. clean and water temperature good

kids in hotel pool after 9pm. room keys stopped working during stay. terrace area closed.

it was good but should provide microwaves in the rooms considering families staying with small kids

the breakfast was good

is a very fancy hotel with great amenities nice breakfast

work out ,visit the spa or just hang out in the pool having your favorite cocktails

the location isn't very walkable for good food and bar areas, but is close enough to everything that a short uber/lyft will do the trick

i wish the spa was open a little earlier and later in the day as i really wanted to take advantage of the spa

bar was closed and catered to the yoga class at sunset, also having to sit at decent restaurant,

a fire extinguisher enclosure and some fencing in the parking garage where they have an impromptu gym setup on the fourth level of the parking garage

i have 5 kids traveling with me ages 12 to 17 that were super excited to swim so that was a huge bummer

this is definitely not for families traveling with kids

didn't like that you had to pay whatever you wanted on the bar that should be something that was included in your room rate but also keep the room rate down

very nice with great views. not a great place for kids.

kids only have access to the pool on the weekends until 3 pm

gym area was quite small

walking distance from all attractions. great staff early check in and out process. comfortable.

loved seeing food and bar options at front

they got a gym and the property looks amazing. the interior design was great.

the gym is extremely clean and has great cardio machines, weights and cables

bar not open, no room service or housekeeping that i could see

rooftop bar is mostly inside and can be very loud and chaotic

we arrived earlier than expected and they allowed us for early check in

we enjoyed drinks at the bar on our last night

bed was so comfortable. room was spacious. loved the kitchen amenities and the refrigerator

laundry at the hotel proved to be quite challenging

suite , cleanliness, location near shopping with lots of resturaunts, pool, gym, full kitchen, and free breakfast

had a bad smell near the bathrooms every time we walked by and the breakfast was ok at

the separate rooms and the kitchen were wonderful.

nice and spacious) we went each night of our stay and every single time there were many screaming kids jumping into the jacuzzi unattended

information on internet said a kids buffet was available

spacious room, beds were comfortable, coffee bar in the lobby had tea and hot chocolate too

room service that they cleaned the room every other day not everyday

sketchy elevator and kids diving in hot tub

wifi was quick and the location is

we had to lug our luggage and kids down to the lobby 3x to make it right

kids

lobby area unimpressive and breakfast and gym were underwhelming

went to bathe my kids and it’s was just cold

a laundry - but no laundry detergent there

for a load)

the gym is basic, but good enough

nice room and nice gym

big room, nice gym, staff was top notch helpful and friendly.

wifi connection was poor-couldn t use my laptop at all

room lighting could be slightly ramped up and the hotel wifi speeds could be improved upon

yscrapers) , all perfect, excelent thanks

sleep on the beds, free wifi was a bit slow and to upgrade to speeds still slower than lte it was pretty expensive

wifi is not so fast

the bar is beautiful

the bar in the lobby is the best place to hangout

prices of in room bar and snacks could be cheaper. should offer free internet

great bar in the lobby

arrived early and called to ask if it was okay to leave our luggage at the hotel so we could go site seeing

the room service was top notch

was accommodating and professional and personable the room was huge the bathroom huge the gym exceedingly well equipped and the indoor pool was awesome

room service and spa a bit pricey. gym can get a little stuffy depending on activity.

of options and reasonable price - of course - excellent customer service in addition, the room service is fantastic - got the morning tea with lovely succulent plant ud83eudeb4 which

room service menu wasn't great. but the bonus in this was we got out more.

we enjoyed the live jazz by the bar in the evenings as well

bar and restaurant with great service and offerings

could not find the switch to turn off the bar lights

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

great location and cool design. gerin at the bar made the best french75. he was awesome.

pool was small

the staff was very accommodating with extending late check out time so he could get some rest to see if he was feeling well enough to travel

no slippers provided no way to have so many quarters to use the laundry machines

friendly staff and breakfast was amazing. loved the late check out

my kids were able to tablet out one of the beds while i ate comfortable at the couch on other side of

head to the sky bar after hours

location was great. they have a gym. and great value for money.

very accommodating go my late check out

the walls are not soundproof so i heard crying babies or kids screaming throughout the day and the rooms are extremely small

my room overlooked a gym.

24/7 coffee expresso bar 2 blocks from sears:willis tower 3 blocks from riverwalk excellent location really nice staff

good. value with restaurant and bar on premises.

no late check out.

the gym was good and overall vibe was top

it is nothing fancy and a bit worn, but the free bottled water, the free laundry, the in-room coffee, the sizable work desk were fantastic

early check in is strictly not possible

gym was nice, had a peleton

fully recommend, very good breakfast, nice gym , near the water front of lake and campus

staff, easy check in and they accommodated my early check in

allowed early check in. allowed 18 year-olds to book on their own. gym facilities were great.

about the gym and what could and couldn t be used, but that s only a minor issue

first with my parents and now i take my own kids

there were a ton of kids in the hotel and never did we hear anything from inside our room

didn't like that our room wasn't well stocked with a trash can in the bathroom, laundry bags, more towels, tea, etc

room service was very prompt

we had the spa room, which is big and amazing room, the best bathroom we have ever had

we had a nice bottle of red wine and the view was perfect the top bar made it that much better for us to have a few drinks and get in the mood before going out and

i was a bit disappointed that we couldn't try out the rooftop bar and restaurant because we had our son with us

bar made amazing cocktails

book one of their king spa

the breakfast was amazing too

extremely clean and modern. very friendly staff. wonderful breakfast.

days in a row my kids room was not cleaned

very good location! very spacious small kitchen

the rooms are spacious and well-equipped with kitchenettes, perfect for those looking to cook their meals

the hotel had luggage storage, early check in and late check out. room was clean, and very big.

large room with kitchen.

they were happy to accommodate an early check in and late check out

location was fantastic and the mini kitchen area was a nice bonus

great location. no laundry. no breakfast. no gym. barr basics

extra charge for wifi was an irritation after spending so much on the room.

rooftop bar was awesome for a quick drink

they made excellent recommendations for our kids and remembered my name when i forgot my key in the room on the second day

only negative about the station is that it is only stairs so requires carrying all luggage

room service was so fast and the food was excellent

we like the location and really enjoyed the swimming pool and very clean.

staff went beyond my expectations.. super friendly & helpful. pool was warm & clean.

limited choices for breakfast but large portions and it was free with the vouchers

the breakfast was great!! i love the location of the hotel. the view was amazing.

liked the swimming pool, the lobby area on the 15th floor

- the bar and restaurant were closed due to covid, and there was no business center, pool, gym, etc; our glasses were a little dirty and the beds were a little hard

bar at night post theater was awesome

loved the gym with the pelotón bike

room was comfy, i liked the gym, staff was great, cute art & furniture

we arrive in the hot-point time ,when restaurant, gym and other shared rooms were closed,due to covid

the restaurants and bar area need to be updated.

appeared but very annoying)

very close to the parks which were a hit with our kids

late check out

the gym on the ground floor was pretty well equipped according to my husband who lifts weights as his

kids bed was low quality (poor condition)

wish there was a bit more variety for kids to choose from for the daily breakfast

mention they gonna hold deposit for room service and parking though we didn't take any of the services

it was perfect for a family with kids

to check and they put me in a different room because my room still wasn t cleaned by room service

the gym or pool wasn’t open yet.

the pool was heated which was awesome and my daughter loved the play room

a big bonus was the additional amenities, such as the gym and common areas for relaxation

fantastic facilities, pool, gym and lounge area with shuffleboard

had to wash my face in the kitchen sink

my kids and i really enjoyed

found the weighted mini bar really obnoxious

site said the hotel has a pool

walls are thin and we could hear kids in the hallway late at night

and the bathroom could use a tiny bit of updating - but we got a great rate and kids don't care about that

room service is not available and the restaurant within the hotel is not open for breakfast

we did a breakfast room service card for the morning we left

unable to connect to wifi.

the gym was very basic

room service food wasn't great

you encourage guests to hang up towels to save laundry, but then don't provide a place to hang them up

we actually walked to cirque but that was a little ambitious with kids who don t get out enough

comfortable beds, secure hotel entry, convenient gym

it seemed like room was set up for a single person for a one-night stay rather than a family with kids for 3 nights

no room service but in their defense, it is a boutique hotel

the only thing i would suggest was a handle bar by the bathtub to aid when exiting tub.

wish there was an ice machine on my floor as i did not like to have to call room service for ice

wifi in room was pretty weak.

room service needs to be improved

parking was amazingly expensive and i've had to be ordered from room service.

no free breakfast

breakfast service in the room was good and on time

design is well thought with the gymnasium touches in the room which was fairly spacious for s double bed

ever seen a 150 year old gym

cor reminds you of a gym, the bath robes - of the boxing robe, etc)

* the deluxe spa suite was spacious and luxurious

roof top bar was fantastic

i understand and agree that it covers damage to the room, room service and the minibar

massage at the spa was amazing. everyone was beyond nice.

rooftop bar and location

pool area was suitable for kids

between the gym, the pool, and the

room service could be improved

it was as big as my kids bedroom, but the view and the area were worth the cost

it was as big as my kids bedroom, but the view and the area were worth the cost

location is perfect, luggage storage, early check in

room service was very quick and staff is very pleasant and helpful.

the extra touches like a bar credit, the high room with a view of the river and club access made the entire stay that much

the continental breakfast was great, including both hot & cold foods

we arrived several hours early and they did not hesitate to allow us an early check in and asked if they could

the service was greeted very friendly, loved loved the view and of course breakfast was grear thank

the hand sanitizer in the gym was completely empty

a bit of a walk to parks, very crowded on saturday night

are comfortable, breakfast included, right downtown, kitchenette, pool was super clean, and fitness area, and laundry available

we took kids to swim and often had to stand while watching them