the bar is a bit small and food selection limited.

communication from room service staff was lacking, delay in order and one not received.

there was no room service.

their slogan whatever whenever obviously doesn t apply to room service requests

room service did not visit my room at all not even to make my bed.

facilities including gym were excellent

we used the gym and the pool which were both lovely

no room service. no menu for resturant on property online.

great staff. i like the fact they called out to see if the room service appropriately fine.

view from the hotel, nice gym and swimming pool, helpful and friendly staff, spacious and comfortable room and good

hotel is beautiful, well appointed room, good restaurants, roof top pool, amazing gym with sauna

free, reliable wifi

no room service

the rooftop bar has stunning views

room service not at the level of the hotel: super expensive, cheap presentation and not that

by the time we were there the bar at the lobby recently opened it had a great atmosphere

location , good breakfast, comfortable bed

- breakfast restaurant with good food, but again very slow service, staff hardly know what they are

roof top bar and wonderful staff

didn't eat breakfast

the breakfast location felt like just a normal coffee shop

covid-19....have to make a reservation for the pool. ud83eudd37ud83cudffd‍♂️

from the location, the interior design, the restaurants, the lobby bar and cafe

apart from 10-12pm it's an adults only (21+) thing with loud music and a bar

the hours of pool were early 8am-10 i believe and then the rest of the day for adults only

mini fridge is filled with mixers for the mini bar, which didn't leave any room for our use

the staff was attentive and kind, offered an early check in

location in the basement for the gym and definitely great effort to make it nice with free water and nice

the continental breakfast in the cool bar was an unexpected treat

restaurants and bar within hotel were very popular saturday night

little kitchen and courtyard downstairs was a fantastic bonus

we stayed in the deluxe apartment which is @ 1,200 square feet and included a full kitchen, dining/living room area, outdoor private garden, large bathroom and enough room to sleep 5

the garden is beautiful and the kitchen is convenient

would be if we had come coffee/tea and milk sachets in the room with there being a fully equipped kitchen/coffee machine/kettle

they had extra umbrellas for there guest and the kitchen was cute

fitness & spa - extraordinary !!!

unfortunate that children can t join the gym or pool

facilities are amazing and you can borrow gym

it is a shame that kids under 18 cannot use the swimming pools.

gym and broken coconut staff was not as customer service oriented as hotel staff. hard bed

good location close to path to new york friendly helpful staff comfortable beds good breakfast

the rooms were spacious and the gym was great

24 hours open gym, nice

we also got an early check in and late check out due to our arrival flight from australia and late flight

laundry facilities were there

super staff, super neighbor hood, good breakfast, laundry

breakfast was great, too

much common area space such as the library and computer room, vending machines, lounge, lobby, laundry room and best of all a beautiful chapel

very good choices to have for breakfast

safe , in a great location breakfast every morning was a treat each day , staff always helpful …

once for breakfast the variety of food was a little poor, but it was only 1 day

and a variety for breakfast

location was great, we were travelling with 2 kids

great breakfast and free coffee all day long

there is good free car park, nice breakfast, walking distance to metro/path, beside hotel have a restaurant, front have target

gym/heated pool and hot-tub which i didn't take advantage of but will next time

also had indoor heated pool and laundry and dryer on

so many amenities gym, pool and spa, laundry room, ice machine that all came in extremly handy.

expecting to have room service but none was available

definitely was a bummer that there was no room service and the restaurant is closed after breakfast and doesn't reopen until dinner

best coffee right in the hotel and a really cool bar on the 4th floor (did not know you could request a fridge until the end of our stay) as we took items out of mini bar to store our refrigerated goods (if you move the items, it is automatically charged to your (+) on top of that, the bar serves some really nice us wines by the glass, and the city view from the room was just great

rooms (i recommend higher floors, it gets quieter above floor #12), amazing location, great room service, helpful (-)the food is horrible. the room service is subpar. (-) the room service menu had excessive prices

fitness center is top notch

breakfast was delicious but very expensive, we would have preferred a buffet instead of a la carte

breakfast a'la carte was ok, we can't complain, but we would appreciate having a small buffet as

the rooms are so clean and the kids liked it so much

you need to beg for room service. 2 days of no room service.

location, laundry available, nice stuff

i called ahead of time and asked for early check in and joked around to give me the best view

there was a wifi outage the first 24 hours after i checked in but it was resolved and seemed to be out of the

the hotel restaurant, hudson bar room, has excellent food and drinks

there is a bar downstairs where we had breakfast the majority of the days

friendly and helpful staff, they were able to accommodate early check in and we were able to leave the luggage after check out for a couple of hours

the wifi was not working, the ice machine not working. beside that, was marvelous

stayed there for a trade show and since it was my kids' spring break, my husband and 2 teenage sons came along as well

early check in is great

there complementary breakfast is always ready on time and you can sit and enjoy your breakfast, there is plenty of

i liked the gym. it had a decent amount of equipment.

should provide laundry facilities on every floor , was only one washer and dryer on the 3rd

some amenities they provide are good like kitchenette and room space and cleanliness.

i do not recommend families with kids/teens to stay here

breakfast, washroom

it was good but breakfast could have been better with more choices.. i didn't even eat

only dry cereal for breakfast or bread

you said , the hotel offer breakfast but never give us

was able to park my truck

the hotel has ample parking spaces, a small gym and a restaurant

there is shuttle bus service from the hotel to times square, it’s super convenient

one turn off is that the above room had kids running around for hours until 2am and the hotel staff couldn’t do anything

shuttle to airport was very helpful

easy access to the city. shuttle is great for airport and event.

well equipped, great size gym

asked for a late check out and told it was fine

the room was very spacious for a family of 5 with 3 kids.

had a room with 2 double beds for my family (2 adults, 2 kids) - there was not a lot of room around the bed so it was a little crampt with all 4 of us

arrived around 9am and was very pleased that i didn’t have to ask if early check in was possible; the hostess was already checking me in, letting me know that they have

like the number of outlets available in the room, the breakfast is good and the rooms are quiet

clean environment, access to a kitchen, full breakfast and family friendly atmosphere.

the staff was friendly. breakfast was excellent. lady in breakfast area was polite and helpful.

nice. clean. breakfast very good. thank you

breakfast could have been beteer.

good breakfast and snack

bed was very comfortable, but i especially loved the spa tub

i loved the spa tub!

there was noise - a lot of it - over two different nights, but that was from unruly disrespectful kids and adults and certainly not the fault of the hotel

the gym could be better equipped.

still new and clean, nice gym, good breakfast

it was very clean, modern and the breakfast was great.

they even accommodated our late check out request

free parking, free breakfast & nice comfortable bed

i liked the gym and overall the hotel is okay

i needed a ginger ale and had to pay $4 for a single glass of ginger ale from the bar because the onsite gift shop was closed at the time i checked in

the jacuzzi/pool and gym was nice the bed was comfortable the bathroom was nice

i wish the bar menu had more kid-friendly choices as we were not looking for a formal sit down experience in

always cold reception bar area

did not like that they took away valet parking and room service

there’s a small gym at the property

the location and value for money and gym

early check in accommodations, bringing us the fridge and the late check out

early check in accommodations, bringing us the fridge and the late check out

staff were extremely friendly , we arrived early and they were able to accommodate my family for early check in with no additional charge ,

bar was nice

breakfast, long wait elevators, small gym

the breakfast was great and the cleanliness of the hotel was inviting

the location was so central and the breakfast was exactly what i needed

hotel has a nice gym

breakfast was substantial, if not a little same each day but good enough

stayed here for 5 nights (2 parents, 2 small kids) and absolutely loved the hotel

you could order room service per information in our room

paid for earlier check-in as well as late check out and upon arrival, which i thought would be a faster process since i did all these

room service daily and staff was nice

didn't get to use the gym

very small gym only room for one to do weights at a time

they have room service from a restaurant close by and it was quick and delish and not expensive

friendly staff, clean apartment, nice shower pressure and free soap. good gym

i loved the hotel, staff was so nice and helpful! great rooftop bar with good drinks and apps

it is not the best location for a family with kids, but still close enough to walk to the soho and near by regions

resort fee is a bit high but includes wifi gym and all day coffee

the view of the rooftop bar, whenever it is not occupied by local business kids.

little gym

wifi connection regularly dropped and we had to reconnect our phones

bar area was great too

would have liked a more traditional restaurant and bar when we didn't feel like venturing out

excellent gym facilities and great games room for kids

the bar and shower.

great gym- 2 working peloton bikes, location great for us, comfy rooms and good amenities

facilities not working - ice machine and laundry coin change

guest laundry

gym

new property. good location. buffet breakfast. kids under 17 stay free.

i didn't use the gym but could see it and appeared very well equipped and clean

the daily credit offered for the restaurant/bar and mini-bar was a nice surprise

bar is open until 12 am and there is a lovely restaurant on site

the area is gay with lots of trannies everywhere so don’t bring little kids here

and continuing alarm, with no explanation after transatlantic flight were scary and frightened kids

a couple staying on one side and they always woke me up talking, and then on the other side some kids were in the room, screaming the whole time they were conscious so that wasn't enjoyable at all

great food, i appreciate the 24h gym, very friendly/helpful staff. good location.

microwave to heat your food, often time the kids didn’t finished their food and because there is no microwave to heat the food then it will

i also really liked the gym

kids loved it

gym was too hot

beauty of old art deco hotel design, butcher and banker bar is stunning and i had a manhattan cocktail for the first time, beautiful fast lifts, old

my kids likes it cool

large room and staff provided an extra bed at short notice so our kids had a bed each

perfect location. adjoining bar and diner. helpful staff.

staff was amazing , close distance to everything , room service was perfect , coldest air and best water pressure i have ever had

clean and stylish - access to many facilities including the bar area and restaurant

great resturant bar on site

breakfast included in tariff and no serving of alcohol late at night either at the restaurant or room

soft drinks, juice, and water in our mini bar every single day of our stay

close to penn station and some of the best gyms in the city

great location, breakfast was a plus, hotel cleanliness is outstanding.

also they kindly allowed a slightly early check in

good energy nice staff especially the girl in the morning perfect breakfast location big room

the breakfast has been fantastic we have been early so i don't know about the reviews that say things

clean, comfort, nice, good breakfast

the room was cozy and the bathroom was nice. i loved the spa and gym area.

the small gym had one stepper, which was out of order

the reason is that the gym and the hallway were both cool with working air conditioning, while our room was like a sauna

small gym for use, and outdoor seating

terrific gym

serious issues with the hotel' staff and management: - one staff member got angry because our kids took a chair from another table (as the staff did the two previous days) and asked my 9yo son

dimensions of the room, too small for 2 adults and 2 kids. breakfast rather poor

upon check out i realised they have added an early check in fee which wasn't communicated to me before

great breakfast

discount on parking and gave us a late check out

kids next door, very noisy, bed sheets kept coming off the bed, uncomfortable, temp in room

and convenient location (went with my teenage kids), very clean and comfortable, teeny but excellent price of you’re only needing a place to

not happy about this since i had to work while on vacation and my kids had to do school with no way to get connected to the hotel's wifi because it was nonexistent

there is an elementary school, my friend is a light sleeper so she did wake up to the sound of kids yelling and screaming

breakfast was very basic all cheap carbs and kids cereals and breakfast room was too small for the size of hotel, very crowded people had to

the gym is 24hrs, got everything that you need for a workout on

great staff , i called them for late check out and they did

were very willing to help with early check in

really good gym

i had called ahead to see about them watching our luggage before our late afternoon check in - and although when i called i was told this would be totally fine, i come

had to go the gym in the basement to fill up my bottle

basic amenities during the pandemic, no housekeeping/ take out our trash, switch out our towels, gym was closed

also, wish the gym was a little more updated

had flown a long way and requested an early check in if possible which was accommodated so we were very happy with the service and

gym was ok

very quite and spacious. excellent wifi. convenient with coin laundry.

the gym was also an added plus the proximity to javits center where our travel show was held was also

lovely new hotel excellent quality. bar and restaurant superb. lovely food and wonderful staff.

our kids were travelling with us

there's coin operated laundry, which i found helpful

the breakfast was lovely, and the restaurant and bar area was bright and clean

ankfully they didn't charge us for the kids)

unfortunately room service ended at 4pm which was not ideal but ok

information on how to use the rooftop bar and facilities

great strong wifi

bar prices were a bit steep

tip included was not expressed well so we tipped on top of the whole bill the 1st 3 room service

the room service staff did an excellent job

the noisy kids running around up and down the hall, slamming doors all night.

the wifi was a bit glitchy/slow, but that's about all the faults i could say about this place.

blackout curtains had a hole in our room that we improv fixed on our own and one of the days room service wasnt done past 5pm

dumbbells lowest weight was 20 pounds in the gym.

desk immediately and they said it could have been mixed up in the comforters and sent to the laundry facility by accident

the room was small and the gym was equally as small.

stairs outside led to area where they are currently storing laundry and garbage

did not like carpeting. seen better carpet in the gym.

the decor is great, the bar had a fun atmosphere, and the staff were helpful

would love to have breakfast as soon as the covid-19 is under control and we can enjoy the gym.

and gym on second floor has everything you need to do a decent work out

the springs pierced your back, even for the kids

did not work: first was missing a portion of the device; second barely produced steam, third (brand new) did not function at all

so we spent very little time at the hotel but it provided everything we needed - quick and early check in, clean room, comfy bed, etc

the hotel has a small gym and offers a breakfast - although we didn't opt for

staff they have a cute bar and snack bar downstairs

breakfast, paid but didn’t use after first day

staff were very helpful and friendly ( changed my room as the one i was in was next to the bar area and was loud when i arrived after my flight ) i really appreciated it the housekeeping

all the conveniences in the hotel, gym, restaurant, yobot, espresso bar and modern clean rooms.

the staff were upbeat and friendly and the facilities (bar, restaurant, gym, rooftop cinema etc

no pool and didn’t know it had a gym

all the conveniences in the hotel, gym, restaurant, yobot, espresso bar and modern clean rooms.

the laundry facility could have had more washers / dryers, but served its purpose

gym is in the floor immediately below the lobby and if youre in the lobby you can look down through

no pool for the kids but that was it!!!

very small not too much shelfs or hooks to put / hang things closet is too small for family with kids

this was my kids' first trip to nyc, and this hotel was the perfect base for them to enjoy the city while

is a traditional urban hotel with some nice features like a compact but well-equipped gym and a simple but good quality breakfast

worst gym in a hotel

for a smaller hotel, was pleasantly surprised that they had an adequately equipped gym

the gym was closed and rooms aren’t serviced unless you’re staying for more than 3 days (i’m fine

picked the wsh because of its proximity to our kids (one in gramercy and one in the lower east side) as well as a reasonable (for nyc) price

breakfast was really good, also super staff, they were really friendly and helpful and ofcourse the

they don't have laundry facilities so you will need to go laundromat.

the air in the gym is still and musty.

the breakfast was really top

the breakfast was lovely and had a great selection

they helped us accommodate an early check in and were friendly and helpful throughout our stay

the lobby was cute. got an early check in upon arrival.

no early check in

late check out allow at a fee

i would not stay here for the breakfast, very basic continental.

early check in and late check out possibilities

the entrance and street were comprised by the drug misuse that shocked me and my kids.

rooftop bar with amazing view

staying for 11 days here is my review my family (husband and two kids) the facility is in a very centric place

you need your key to enter the hotel i did found this to be very secure considering that i had my kids with me

gym

the roof top bar was ideal, given the weather

excellent staff, super comfortable beds, nice sized room, rooftop bar was awesome

no laundry facility on site

very small room for 2 adults and 2 kids, hardly any space to move around or open luggage.

hotel has a gym and a restaurant

when i called the front desk to inquire about laundry, they answered on the first ring and

comfortable queen beds,clean room and bath,coin's laundry room in c floor , ice machine,small gym, bags storage room ,the bellboy arrange airport

late check out a real

guest laundry in the basement

small gym

the gym was clean, with freshly rolled towels and to our surprise some peloton machines

the tv channel selection was not great the gym could be much improved, in line w cr7’s legacy

the gym is amazing with new high end equipment

good gym too

r those rainy/cold

the gym is perfect with all basic cardio machines and a free weights section

at i paid for)

the lobby area and the gym was a bit dingy

they had room service for breakfast

got to the hotel earlier than expected and we luckily got early check in which was a pleasant welcomed surprise

we used the laundry room downstairs, it was quick, 30 mins to wash and 45 mins to dry

staff, accommodating to our needs for early check in…close proximity to subways and

laundry

good bar next door with decent food

my kids and their mom also commend his level of service and knowledge of the area

is hard to approach room is too smalll room rate is too expensive needs more elevators no laundry breakfast food always the

were in new york for 7 nights with 2 kids during december

continental breakfast was great for the room price and a real perk for staying, especially with kids

equipment, noisy rooms (even after i moved to a new one), broken devices in the gym, super pricy parking

was really small for family with small kids, the covers was not confortable, not soft covers room bed are not double bed more like single

wifi is really good and fast

is clean, warm, daily room service and in a great location

very good free wifi 2

offered exactly what we needed, ie gym, breakfast included and in a good location

beds were comfy too, and daily room service kept everything

good room service breakfast

location. easy to get in and out the hotel, pretty good gym for a hotel. good room service

pet friendly and pet fee is very cheap compare to other hotels in new york.

thing

en though we asked for clean towels as the room was quite damp and

like cd player, blender, glasses, etc for the guests to borrow, and the best of the best: free laundry in the basement

cooking facilities and free use of laundry which was

ac was a bit loud, and the gym could be a bit better outfitted.

the room is spacious, clean has a mini kitchen with a refrigerator, stove, and cabinets

because of that we had to re pack two suitcases along with our kids and son in wheelchair

vegetarian for breakfast and a but of a fussy eater i have eggs either scrambled or fried

we couldn t sit for breakfast or use the gym!

room service

the strip is lined with bums and crazy crack heads ready to chase you, snatch your kids, or try and sell you dirty drugs

con is the rooms were super small and no room service that i was aware of

great location comfy bed good wifi friendly staff

friday night and saturday night the music from the bar was extremely loud

the gym was very well equipped and great to have their own cafe and nightclub/lounge next door - i

was awesome, the con; parking to unload was horrific we had no room service or towel service

besides, gym available

room service responded in ten

view of the city and the front desk made sure the kids got a view near the top floor which made their

the bathroom was well maintained and wifi worked seamlessly and housekeeping was top notched

breakfast options limited, location a bit shady, not clean around the area, not recommended for kids, rooms small

bar is nice and was surprised that the food was really good at the bar

went up for my birthday celebration great and friendly staff who greeted us and checked us in the bar was great

food selection at the bar was limited;

access to the gym on 42nd was ideal and the staff over there were very welcoming and friendly

it had a gym and once or twice the staff seemed short-handed but they were always super pleasant

location close to penn station, nice juniper bar next door, and japanese restaurant in building, spacious clean rooms

clean, big room, gym

was no space like a bar or lounge to break away from the family and do half an hour of work

we got free early check in and late check out and it was very helpful

mattress was very comfy, the room was big which is so unexpected in ny, the access to the close gym was so convenient

room service for two requests were attended to swiftly

room service was also poorly done i asked for hair dryer thrice in two days to no avail

not really many options for breakfast

the wifi was not good and due to covid- no breakfast available.

staff was amazing, had breakfast and a cafe and nice lobby to just hang out

lobby and lobby bar are great

breakfast was delicious and included in the price of the room

did not have breakfast. it looked like coffee, tea, and some pastries.

breakfast was delicious and the choices excellent

we did not eat at the restaurant, but the bar was great and the bartenders were super friendly

the gym next door is a great

the restaurant with the roof top deck here was always busy so we never got to use that but the bar was great for service, drinks and food

room service was quick and delicious

the complementary 24h planet fitness gym inside the same building is adding value to the room

the price of the hotel restaurant and room service were more than fair

the gym was great

friendly staff , always smiling and very accomodating esp keren who gave us a late check out

laundry service was not reliable

and their extracurricular activities in broad daylight, and it was only a concern because of my kids otherwise i wouldnt even bring it up

also had a buffet breakfast which was a great start to the day and perfect for kids

for longer stays, as you can self-cater and do laundry

everything! friendly staff, fantastic view, clean room, nice breakfast, and laundry!

the front desk staff and night security soooooooo sweet and kind!! the kitchen staff amazing!!

a bit wider range regarding the breakfast, such as vegetables.

the shelf above the laundry machine was a bit dirty

early check in costs $50

having the tiny kitchen in our room

staff,rooms ,bed lobby,upstairs hallway, elevator, gym lobby sheets ,towels and price everything about them is the best there

not early check in available in my case

small kitchen is a big advantage if you are travelling with toddlers

room service staff are so helpful and always smiling

free wifi,internet and printer available for printing out passes etc

room service and cleanliness

plus a 24/7 small gym

don't stay there with small kids and also i have to ask fridge to keep baby food

asked about coin operated laundry and they said that there was none

the fact the wifi didn't have a password was a little upsetting

great location, great staff, great wifi and the room was amazing

the arlo also has a great bar and open working spaces with good wifi

the laundry service was also very useful and quick

going again without kids soon and will book here again

kids thoroughly enjoyed the complimentary breakfast as they had plenty to choose from

breakfast was crowded as mentioned earlier. lifts a little slow.

was a bit scary place to walk during night time with kids due to people sleeping on the streets and their way of communicating with each other

long waits for elevator, crowded breakfast area.

i travel with my parents and my father was very sick, he help us with a early check in in order for him to rest

great value, excellent location and gym!

there was a crowd of people in the lobby some had laundry like bags with belongings

late check out

the front desk staff, the price and the location, the gym

price, comfortable room, fun wall paper, kind staff that helped with early check in and stored my bag after i checked out

i was able to change the date of my reservation and have an early check in without any difficulty or extra charge

connivence of early check in on nye weekend.