the staff were the highlight, the fella behind the bar was super friendly and welcoming

real bar with ales, spirits and wine

they do smaller sizes of everything on the menu for children, as well as a kids menu too)

nice bar area and good choice of drinks and food

rooms very comfortable, had a meal in the sports bar outside area which was just perfect

ambience and decor in the pub were very pleasing and every bit of food, each course and breakfast the following day were superb

breakfast was amazing, fresh, artisan, fabulous ingredients beautifully prepared and presented

it centres around a large bar and fireplace with a dining room to one side and more casual eating area to the other, suitable

staff were very friendly and helpful, the evening food was amazing and the breakfast the next day exceeded our expectations, would definitely stay again

no evening meal available due to covid but lovely hot breakfast brought to the room

overpriced room service 17

calling for room service and could not get anyone despite calling several times

is ample parking

lacked was a bit of ambience in the bar and could have done with a bit of background music over breakfast

food was great especially the breakfast

our room was overlooking the kitchen extraction system

good gym and spa

fridge in room and coffee pod machine a bonus and room service food and drink excellent

minor quibble is that i find 10 tray supplement for each room service food orders a little excessive

we were in a room above the fans from the kitchen it was a hot day and we wanted windows opened

tv was too big for the room i had evening meal room service but had to juggle the furniture around to eat the room in general seemed too small for

in the evening

ly the 6 course tasting menu was available) however we were unable to order room service snacks after 5 pm and the local pub didn t serve bar snacks or evening meals on

dinner menu - only option minimum of 45 for two courses, but a wider choice available for room service

parking facilities were good

the bedroom was comfy and inviting. the evening meal in the bar was excellent.

they welcome dogs and went out of their way to lay up a table in the bar for breakfast so our little jack russell could be with

the bar area is characterful and the staff are friendly

the food at the bar was good and the staff super friendly

for dinner which was excellent and returned to pub expecting to be able to get a drink in the bar but entire pub was closed

ev charging available

lots of ev charging points in the carpark outside.

at least the manager could have given us a free mars bar after late arrival

very clean, friendly staff, bar if needed and breakfast but we ate at services

had everything we needed and the bar was an unexpected bonus.

full english breakfast was marvellous - the preserves were particularly flavoursome, as was the succulent black

d manage to have an early check in which was nice) especially if you have to check out at 10am/10

location, cleanliness the breakfast was probably the best we've had in a long time

building, lovely staff, hearty breakfast, lovely large room

excellent staff rooms and breakfast

lovely bar area and outside seating

based directly across from the train station and has its own bar an restaurant, good choice of beers

rooms are better than the photos house keeping and bar staff were brilliant couldn’t do enough for

good atmosphere in the bar ad excellent food room v clean and

could do with more staff to over see guests check in rather than having to wait in the bar area a separate check in desk would be

staff, lovely easter theme for kids, everything was clean and tidy and well presented

open space around hotel for kids

i booked a spa for my daughters 30th birthday

spotlessly clean, nice bar area with comfy seats and sofas

i wish we could have breakfast room service as well,i hated having to go join everyone for the breakfast

i thoroughly enjoyed a workout in the gym, followed by relaxing in the swimming pool, sauna and steam room

we were going to go to the spa but it was a bit disjointed you had to go outside to get in there

sad to hear the spa facilities are going

breakfast was exceptional, room was lovely and full of all the amenities

nice location, comfortable room, spa facilities great

* plenty of parking * hotel manager emma was an absolute gem

comfortable rooms, good showers, location, private parking, brilliant staff and great breakfast

rooms were beautifully furnished and had really nice touches like biscuits and a chocolate bar in the room

the best staff always very eager to help with anything, great facilities and lovely pool no

excellent secure parking

everything except poor wifi in the room.

just a slight lack of parking, but it wasn t really a problem

milk for coffee in the room service at breakfast was very slow, our instructions were missed and we had to ask for toast

staff were welcoming and went out of their way to accommodate our early check in request

it,the dining room was very cosy and meals were excellent and of very good quality had a lovely breakfast would loved to stay longer would recommend to anyone thanks for a lovely

breakfast was superb, beautiful bedroom with added extra of a naughty corner

amazing selection of dishes both in the evening and at breakfast which matched the high standards all round - especially the buffet choices

easy on site parking, good bed, good shower, quiet surrounds and friendly staff

breakfast was fantastic, as was the evening meal

had a great evening meal and a hearty breakfast, the smoked salmon was as my wife said

amazing, gym was well stocked and spacious and the restaurant and quality of food exceptional

the bar did not have too much atmosphere, it had a very large selection of whiskeys

rude and drunk golfers in the bar area who had no regard for other guests.

golf course, holiday park, own little chapel for weddings, and spa facility

the spa facilities were wonderful

no bar for drinks and snacks until restaurant opens in evening

found the bar and waited 10 minutes before calling the number provided, he said he would be down in five

cleanliness and location was great. room spacious and free parking.

dust on skirting boards and chocolate bar wrapper on floor

room very basic although warm and all basic amenities provided including tv, wifi and en-suite, the beds were not at all comfortable ud83dude11 no breakfast available on site,

wifi

clean tidy nice staff and beautiful pub underneath with a great and funny bar man

well located with easy access to local attractions friendly staff ready to help free street parking us a big

excellent wifi

wifi

was disappointed we couldn t get a late check out with covid ect

adults only was a bonus

perfect location was peaceful loved that was adults only comfy bed perfect for

we had a very early departure the next morning

poor wifi connection, only a major issue if using an ipad only!

breakfast was amazing especially the sausage .staff was friendly.bed was comfy and room clean

wifi connection.

room very clean but stained sheets, maybe a new laundry provider required

nice to let me have a late check out at 1200 awsome breakfast really nice n fast service all staff very

put in the basement with a mob of school kids bouncing up and down on the ceiling in the above room all night

was able to pay for early check in which was really helpful for us

late check out times

put in the basement with a mob of school kids bouncing up and down on the ceiling in the above room all night

parking, rooms are modern fresh and very comfortable

the room was comfortable for four people (2 adults, 2 kids (14, 11)), the breakfast the next morning was quite good, and it was easy to walk (~20

laundry option was nice

in addition, the on-site laundry was a nice amenity for a long vacation

staff were very helpful clean place and great parking ud83dude0a

jacuzzi/hot tub/gym etc were ion sheds out the back and locked,and would need to be pre booked

nice lounge and bar area upstairs

gym and nice garden are a great

of school kids making a racket through the night

it looked like someone's lounge and the only customers were the owners kids so it looked like this was a bit

kids received a easter egg

wifi kept dropping out which was annoying

also, a kids breakfast menu would be great

thing we would say is that we had some loud noises from the bar upstairs at night but wasn t enough to keep us up

staff were friendly and flexible, sorted out an early check in

early check in was very helpful - arrived in york a day early

i put the wifi code into my mobile i couldn't get the internet use so i had to stick to using my mini wifi

free wifi

wifi was very fast and there was a fan in our room which was much appreciated

one of the comfiest beds i've ever slept in, clean, complimentary tea& coffee facilities, good wifi, easy self check in and out, a charming place only a short walk to the town centre

ep your bath door closed) and parking only if space is

no bags in bins, don t hoover on daily room service, sewage smell from bathroom

no offer of the bedding laundry to be changed daily lack of toilet roll and tea coffee and milk

the bar being open after dinner out was an added bonus

the bar is so nice ,espresso martini 10|10

was a bit awkward with room service and the lack of a lounge sitting area was disappointing

only thing is the breakfast is room service only, with a very limited choice, but you are so close to betty s it s not a

there were plenty of toiletries available, and the drinks bar was well stacked should we have needed it

very quiet rooms cool and full mini bar at extremely reasonable

complimentary sweets and a coffee maker, kettle and a mini bar full of drinks variety and snacks

it was good but couldn't go swimming in the morning because of mother and kids in pool at 10 am

the hotel because of the proximity to york but also the parking which was excellent

all the facilities you need swimming pool sauna steam room jacuzzi tennis court gym and a great view of the racecourse

kids enjoyed the pool and other facilities at the property

and facilities were excellent,breakfast very nice really good choice bedrooms were spacious and comfortable

has a nice bar area downstairs

the staff were amazing in all regards from the welcome drink to the servers at the delicious breakfast

staff all friendly and amazing bar area

location is great, the breakfast is amazing value

breakfast was awesome too and the staff were all very very friendly and nice

decor breakfast location

in the room or iron and the breakfast was difficult to get a table for a family with small kids

location was convenient for us. ev charging was at 50kw and cheaper than most at 35p/kwh.

were allowed early check in and the room facilities were perfect

watch movies on tv, parking ok / some near by behind cinema, not easy with kids and

the hotel restaurant and bar had excellent selection of food

wasn't great

the bar area was very

spacious and great wifi

ice was available through room service but we really didn't want to bother them just for that

booklet in the room could have the password for the wifi or the list of tv channels

only one key very poor wifi a bit expensive

wifi/vpn: work size: appropriate, not huge, not small

noisy road, but it is a busy road and we knew that late check in and no luggage storage wifi wouldn't

free wifi too

the breakfast, no beans!

welcome from the manager chris early check in very friendly staff throughout fabulous traditional bar area spacious room very

bar is well stocked and full of locals with excellent, well kept ales

breakfast and friendly, efficient service

sauces were not offered at breakfast (a very slight inconvenience)

room service without requesting, information leaflet stated if suffering any covid symptoms the

the bed is comfortable, the wifi is fine, bathroom nice and clean, the fruit compote is outstanding

current trend for room service is that you need to ask for it, this should be done without asking

most of the seating in the bar didn't lend itself to eating so it wasn't very easy to eat either as the bar was quite busy

the location/room/ your bar in the foyer

kids' beds were fine, but the adult bed wasn't too comfortable

kids' beds were fine, but the adult bed wasn't too comfortable

quiet and lots of space for kids - also studio was very well appointed and great space

they even had a small amount of kids out door toys for them to you

wifi signal weak in room

breakfast excellent. evening meal excellent. staff outstanding

view from the room wasn t great but we were only there one night & we accepted that room for an early check in we didn t realise that the tap system on the wash bowl was a bit different &

we used the spa facilities - very good and not too

i was quite sick and it was a comfortable place to rest, and the room service

kids loved it

the bar area is lovely and the gym and spa are great too

bar (especially the cocktails) amazing (+) sora cocktail bar is really nice, definitely staying again (+)room excellent decor, shower and bath facilities first class, bar and restaurant grade a and the staff are very friendly and (+) very clean bar staff downstairs really professional and helped with cocktail selection (+) the roof top bar was lovely (-)great location , spacious bar area (-) we headed to the malmaison bar where the staff were amazing and the cocktails were perfect (+) oh and the guy who served us cocktails on the 7th floor sky bar - in fact all staff were so polite - thank you

i didn t use the wifi as it said unsecured network

no access to wifi etc as online directory only available through link which the hotels knows doesn t work

shower was lovely, the tv was good because i could watch my netflix and the wifi was fast and stable

room great staff great, very friendly prices were good breakfast very good

my room was above the bar but i didn't mind the music

wifi didn't work in our room, otherwise everything was fine!

wifi was spotty in the room

the breakfast was great and the staff were friendly

lovely breakfast

wifi was weak. skype didn't run well.

the breakfast was very good with a wide choice

lovely hot water and toiletries and excellent wifi

2) the downstairs bar felt a bit chaotic when you went in to order drinks

no room service either

but my mum would have loved itwith the checked carpet , floral wall papers and old prints wifi was very inconsistent

wifi log in details in bedroom weren't the current ones - the up-to-date ones were on display near

amazing location, friendly and helpful staff. good sized room and an early check in.

breakfast was excellent. made to order or buffet. dining room was cozy.

cost of stay to have no room service very disappointingud83dude23

the hospitality bar and restaurant and lounge areas were relaxing

a well stocked bar and the beer was kept to the highest level

it was too crowded for the conference, wifi a bit sketchy.

have breakfast we liked the room the bar area

air conditioning wasn't working in the gym

rooms, bar and hotel overall were clean and tidy

only the breakfast is super expensive.

they were able to accommodate an early check in

room was a good size good wifi good locatoon

free wifi on tv and access to youtube

free laundry

person, he gave me a good introduction about the hotel's kitchen, bathrooms, bedrooms and the wifi

kitchen to use which includes kettle, toaster, microwave, small fridge and even a pc with free wifi

free laundry facilities

free wifi anywhere in hotel

issue was the wifi as it was due to a 3rd party, but didn't really bother us as we were out every

wifi was very poor. lck of plug sockets in room

wifi. it's too slow

early check in available

the breakfast was lovely.so much better then everything being out and you helping yourself.very

breakfast was delicious and plentiful with lots of options

excellent breakfast

the long gallery bar was beautiful and the breakfast room charming

we had excellent service from all the staff that we met and an excellent breakfast

perfect location above bar and with beer garden as well as live music - fantastic

was not able to connect to wifi due to very weak signal!

also lots of bars and restaurants very near to york minster

didn t realise it was a bar below but we were out most of the night so it s not really a complaint

plus the free wifi was excellent too

the wifi was exceptional, very handy for uploading lots of photos

the manager was really nice let us leave our bags behind the bar and kept our drinks cold for us as we were walking around york with our bags

was lovely and clean, you receive discounted drinks and food from the bar and sister cafe so long as you present your key, and the staff were very welcoming and friendly

a little lost trying to get back in once the bar was shut, but we got there in the end

the bar downstairs is the very best york has

staff were absolutely amazing with us, making sure to greet us when we went down to the bar

i also liked that there was a sliding scale for kids breakfasts so my four year old paid less than my ten year old

breakfast was fantastic

loved the board games in the reception area and the 24 hr bar service was exceptional

gardens were lovely,rooms were very clean, breakfast was spot on and all the staff we encountered were

breakfast ended early for our itinerary

the wifi dropped out on occasions.

hotel was very prompt allowing early check in and convenient parking( first come first serve) (+)location, hotel car park, early check in

has a gym with a few dumbells and cardio machines, does the job when

pillows too soft and a limited room service menu

good facilities including restaurant, bar and gym

the wifi is quite slow

was able to pay an extra charge for late check out

parking

allow early check in with bag drop off

when you visit york, its close to the city center but far from the train station, the internet wifi worked very well for my job

in 4 pm no early check in is very poor means four hours to clean rooms

cold room in the middle of the night noises during the night

om room service ) we forgot mention it before we left as we had catch our train back

used the gym whilst there, that was kept very clean and the equipment was very good

location. rooms and beds . laundry.

only negative thing was the tv only had apps wasn't linked to the wifi so unable to watch live tv on the tv in the room, so ended up watch on our phone, so not a big

not too happy with the wifi but that could just be down to me being a technophobe.

and comfortable, well situated and a decent complementary breakfast

tinned fruit on the breakfast buffet

they have a ping-pong table for the kids

the room was cosey. great location,free refreshments. good wifi, bathroom and decent tv.

free parking and wifi

service, allowing us early check in to get ready for a wedding and accommodating our needs

had a great night's sleep, the bed was comfy, the room was clean and welcoming the wifi also worked very well

who informed me he had tried and failed to get the number removed from the email), and the wifi password

24 hour gym too plus plenty of doggies to see and clap - dog

were lovely & friendly, food was good, clean and tidy and the kids loved the pool and footy table

4) kids playing noisily on the pool table in the morning was unpleasant

a really great hotel...quirky. clean great location gym...late bar....spot on

the hotel had a nice gym

friendly staff, grab and go breakfast is perfect for early starts and adventuring

was perfect, perfect parking facilities, and a bonus to be offered a free breakfast every morning

late check out was a bonus as was onsite parking

we also liked the gym

we were checking out on 03/12/2024 and we opted for the late check out option

the hotel was very clean well presented good bar and good food

kids eat for free at breakfast with a paying adult (book ahead for best price)

my stay at the holiday inn in york was enjoyable, i believe room service could benefit from a few improvements

the room is a bit too small for a family room. we stayed with two kids so was very tight.

the kids loved the breakfast

breakfast was delicious. bar was lovely. parking was easy.

breakfast, hot and tasty food

breakfast was amazing woukd definitely book

staff really helpful and allowed us a late check out at no extra charge

any of the facilities as we were only there for one night and meeting friends elsewhere but the bar looked very nice and undoubtedly if we stayed again we would try and stay longer to use all the

pool was fantastic for us and the girls

booked pool each morning & that with sauna came at no extra cost, enjoyed this nice pool area with

though this was a lovely sauna) no hot tub

the entrance, the area with toys for kids was beautiful, kind music in the entrante and the bar, decoración and the staff

also room service was excellent staff were always friendly and helpful

breakfast was delicious, sat in bar on an evening and had a great atmosphere but not noisy or rowdy

location ( bit noisy due to having window open in heatwave) great bar and food

excellent location. fantastic food. outstanding breakfast .

having the bar below which sold food was really convenient

the breakfast which is included is very good also