though they have an indoor pool, the water was ice cold

great breakfast

the rooms, the breakfast and just the overall atmosphere.

breakfast was fantastic

the hotel shower could have had a hand shower for the kids and a few healthy choices in the breakfast

the location was in a very nice setting. we enjoyed the starbucks coffee and bar downstairs.

kitchen and bar not great.

nice with a covered parking house and guest laundry room

rooms are very comfortable the lobby is big and nice, there is a small cafeteria it has a gym

pool was small, the service at the starbucks/dining area was ok depending on the day/time, and the

staff, the facility, and the ample parking

there s a creepy camp ground looking spot behind the rear parking lot

location near hospital, wifi and heat.

the homeless people living in or around the rear parking lot.

the wifi was fast enough to complete work online, and stream videos

i did not like the breakfast.

it wasn't mentioned that breakfast was not available due to corona virus

com shows this as a free breakfast hotel

temporarily no breakfast

no breakfast or coffee

she asked if i wanted another room but no, don’t you do all your laundry together

it had outdoor pool and decent bed and room was spacious and quite in the corner.

good breakfast. located just by every place we were going to be.

pool was clean and breakfast had enough to choose from

did see any breakfast.

we were completely all the way across on the other side of the pool, and still heard the bass from the band until midnight

the restaurant attached pool smoking rooms

staff not very friendly, no pool chairs

the pool was closed we got put in smoking when we wanted non smoking

would of liked the pool to stay open later.

breakfast was satisfactory

location, good breakfast selection, kids enjoyed the indoor pool

good breakfast

comfortable bed, great layout, fun indoor pool, good breakfast

other than the very little pool use, it was great!

the pool and hot tub nice too

the pool

the pool did have a crack in it

unfortunately, our room had a strong musty smell, our kids started coughing not even 10 minutes after being in there

food was great! staff was friendly! kids loved pool and outdoor area!

shuttle service to conference was great, but had to call a second time for pickup really late on

, bar tended etc cute fun down town a short uber

friendly and helpful staff,spacious clean room & lots of breakfast options

pool temperature was perfect, not too cold or hot

breakfast, gym, friendly staff

also, its amazing that they are offering shuttle to the airport

for breakfast, small cramped spartan room, no towels by the pool, skimpy number of towels in room, only one bottle of water for 3 guests

clean facility, pool table

the pool area was nice and the hotel was clean. very modern vibe.

location, cleanliness and the pool table/ lobby lounge.

best hotel ever! kiddo loved playing pool and chess provided with dad.

the kids loved the inside pool and walking the grounds

parking was ample

room service was very prompt and added extra items, very very nice

the price, location and scenery. also that is had 2 pools indoor and outdoor

the rooms, the staff, gym, and hot tub were great

lots to do for the kids, great water park. excellent italian restaurant

at the bar of italian restaurant was ah-mazing

room service stayed busy

old hickory steakhouse. pools. fitness center

i liked that everything was needed was available and the extra bonuses for the kids

pool was nice

decent breakfast

the staff, breakfast, and over all stay.

loved the kitchen amenities by far the best i ve ever experienced

bar and restaurant closed early by our standards

to be out of the room by 11 whe i'm in training running around town to fi d things to keep the kids occupied

shuttle didn’t run until 630 am , so i had to pay for a cab to get to airport on time for flight

shuttle

tim the shuttle driver was very nice and friendly!!! good job tim

christian young man gave us a shuttle ride and made us feel welcome after missing our flight

loved the full breakfast

tried contacting the hotel by message, email and phone to arrange airport shuttle pickup unsuccefully, hence i had to take an uber

how stacious the room was and the full kitchen.

ening front desk person) and the breakfast staff

staff was very friendly and accommodating. pool was amazing especially for kids!

we had thought there was a pool but that was on us for not looking at the amenities more.

and the shuttle came and got us and took us to and from the conference - didn t expect such a high level of

clean and spacious rooms! the pool was very clean and we enjoyed it !

wish it had a pool hot tub area.

absolutely loved roger the shuttle driver

breakfast was average but the coffee was really good

breakfast was good plentiful, great schedule for kids.

i enjoyed the pool as well as the gym

it was very clean, the pool was great, staff super friendly

a suggestion might be for the hotel to spread out the breakfast area more

there is a park right next to the parking lot for kids or pets

gym was open, with 2 person maximum for social distancing

great staff, pool bar and gym!

comfortable beds, nice pool and outside deck area and great breakfast

there is not cereal options or yogurt options for kids

who doesn t have free wifi these days

lumbing issues) wifi did not work in my room

the bar staff went above & beyond to not only assist at the bar, but also got me a bag full of

went out no ac no wifi no electricity in the rooms hilton/embassy suites is no help front desk won t issue refund

the breakfast was great and hot

there should be a lobby room, breakfast and a swimming pool in the hotel to make it complete

pool was slimy and something was called on the ring around the hot tub

pool was nice and right next to seafood and only 4 minutes from bass pro

the laundry room had working washers, but 2 out the 3 driers didn't work so had to get my money back

the pool was closed, was one of the reasons we chose this location and ended up sitting in the room all

stay was very lovely, the hotel was clean, the staff was nice, and the breakfast was delicious and fresh

the staff, the free shuttle, the delicious breakfast ud83euddc7

no closet or hangers but having a spa jacuzzi tub certainly made up for that

shuttle timing did not match our flight schedule

rooms, comfortable furniture, spa tub was the cherry on top (had a king suite with the spa tub and water jets…amazing and much

clean comfy rooms. love the chlorine smell. pool was top notch.

the breakfast buffet was not what we expected. no eggs, bacon or sausage.

the plus was the airport shuttle with the extra shuttle to take to local restaurants in the area

was great the rooms,in door pool, breakfast we had lot of fun

the design of the room for space and kitchen was a great bonus.

breakfast wasn?t the best

the pool, the staff, the breakfast. everything was awesome.

wonderful, clean hotel. one of the best breakfast selections we have ever had!

the rooms are very well equipped - including utensils, china dishes and cups and many other kitchen items

started to minimize occuring waste for the breakfast

no breakfast options

no breakfast

no breakfast as advertised, workout room was not usable due to renovations

no breakfast included

there was no breakfast

did not like the fact that there was no continental breakfast offered at this site

get any breakfast

i do personality prefer an outdoor pool experience- i would rethink this option in the

breakfast food was old and dry, very, very bad. very dissaponinted.

breakfast option

'queen size bed 'was very small, there were no utensils to utilize the kitchen, and the front desk was closed for certain

kitchen cabinets were very old and worn out

had a kitchen, but hotel did not provide anything to actually use it

kitchen

it was a queen, it is much smaller that my queen bed at home no basic cooking utensils to utilize kitchen no one at front desk early morning to give details on check out

loved the pool and hot tub

the breakfast could use some improvement

looking forward to real breakfast choices that are not prepackaged.

very clean and had both a pool and hot tub.

updated, clean rooms. comfy pillows. good breakfast.

convenient, cleanliness and daily room service

then booked in room 220, we were right over the pool which i requested we wouldn't be, because the next day had an event

loved the location. also, loved the bar! also enjoyed the pool

they do have a large pool

location , westin heavenly bed and fitness center

the property was well maintained, and the room was spacious and equipped with a full kitchen.

kitchen didnot look throughly cleaned

breakfast was great, pool was nice, room was huge

full kitchen was great

because of covid eating was a little weird.. wish they could add eggs or waffles to breakfast

shower becomes very slick when using the hotel bar soap

they only had little breakfast on the go bars and juice to take and eat

the pool needed some chemicals. the wi-fi wasn’t operating.

something happened to power so was no breakfast last morning

brandee( made me a wonderful non alcoholic beverage) from the bar as well as two front desk receptionist male and female employees; forget their names at the

very nice and clean and quiet. nice pool

view of the pool & the little balcony was an extra bonus

were located by the pool and the people below us had dogs

pool should be open late on weekends for adults

pool could be cleaned of debris more frequently & hot tub needs jets repaired.

the noise at night was annoying - kids running down the hall, loud talking and slamming doors.

a very nice and clean hotel, staff was so accomadating and we had a great weekend away from the kids

with kids and toys

it offers a restaurant and full bar and outside fire feature, pool and green area for play

great staff, decent gym, nice grounds, decent

staff is amazing and the breakfast is outstanding rooms are exceptionally clean and very well organized world-class service

it was very nice, nice staff, and great breakfast and social hour.

kitchen and living.

room is pretty spacious, and of course with kitchen.

the room was clean. breakfast was great. the staff was exceptional.

nice poola and gym. everything was very new.

no complimentary breakfast

the pool is small but works great

paid for breakfast with the rooms

the pool was never crowded

the hotel was situated beautifully with a beautiful pool and beautiful landscaping

friendly check in. clean rooms and pool area. great location for shopping and restaurants.

the restaurant and bar was fabulous! great food and great atmosphere.

location pool area good parking beside hotel good gym facilties

loved the pool, the temp was so perfect, i loved the valet parking staff and also the reception was amazing

loved the sofa, chair, large desk, two closets, and totally outfitted kitchen

3 tv sets, a dining table with 4 chairs, a large living area with a sofa bed, a well furnished kitchen with a large fridge, microwave, stove, oven, dishwasher, silverware, glasses

bed, extra pillow, 2 closet is a plus, room is bigger than other hotel, full kitchen is

eggs at breakfast could have been a bit better

we loved the dog park! the breakfast was tastey and the rooms were quiet.

room, bed was great, 5 pillows on one bed, great breakfast bar, rich coffee, indoor heated pool, strong shower, very contemporary furnishings not usually found in non 5 star hotels

breakfast was nice and they even had a make up wipe in the bathroom (which i needed, prior to pool and spa time)

was a lady at the front desk who didn't stop children from being thrown into a 4ft pool she just laughed about it but wanted to tell us we weren't following

indoor pool area very hot

loved the room and bathroom and loved it had a inside pool

staff office., breakfast ud83dudc4d great and cleanliness of our room

i don’t like in the breakfast is they don’t have a plastic wear

breakfast was okay pancake machine was not working wasn't really adequate bowls for the cereal

had missed a day or two with cleaning the room and taking care of the pool area (no towels)

in door pool

i was able to do laundry and the kitchenette saved me from having to eat out so much.

n always know what to expect from the properties; great staff, excellent accommodations n hot breakfast

comfortable, large room. clean, super hot water. full kitchen. nice staff. nice location.

the lady who makes the breakfast in the morning greeted us with nothing but sweet words

broke, the tile was coming off the wall, carpet was old and torn up, the air vent was disgusting, kitchen and bathroom cabinets had stains running down them and were sticky to touch

late check out

the rooms were tidy, breakfast was available, and even the other guest were friendly with a smile

was a place to relax and good place overall plus breakfast was better than i expected staff was

of the hotel were under construction resulting in no free breakfast and the elevator being out a few times, but only for a few hours

loved breakfast and the staff

then you had people in the parking lot blasting music all night but no complaints there so humm

randson is handicapped smd could not play on

also, kids were playing

pool did not have a safe depth for younger kids ( grandson is handicapped smd could not play on

there was even a small gym, which was nice

we requested a quiet room and late check out, and both were perfect

that swimming pool was closed.

the eating area was nearly full with family including kids, but it was quiet and the staff cleaned constantly

the outdoor pool was clean and had a nice bathroom that could be accessed from the pool

the breakfast was the best. staff was wonderful.

i liked the pool, the room and the hotel itself was lovely and clean!!

the front counter women and the bar tender were wonderful.

pool was in need of some repairs

gave the staff rating a full bar due to the check out lady

it was nice having the bar open too

parking lot front of building was dark and at first my kids tried to get me to book somewhere else

after that decided if the seating area is that dirty we would not use the pool

basic room was fine. the gym had a surprisingly large amount of weights and machines.

never have an issue with noise and they have a small pool that is located in the courtyard

charged for parking and no pool no breakfast no extra pillows or cover for sofa bed

the pool table and the awesome bartender!!

clean nice location and cool bar tender

need more bar staff on weekends

loved the design pool and outdoor area awesome

i love the room it was very cozy and beautiful , the pool view from the 5th floor was everything

they also shuttled us to nearby locations between 7 am and 11 pm

breakfast was very generous,beds were great, hotel was very clean, shuttle was fast

small pool and pool area

and the atmosphere was good, breakfast was also very good and had variety of different things

location, free airport shuttle, delicious breakfast (texas shaped waffles

comfy beds, nice pool

very friendly staff, large rooms, great location and a good selection for breakfast.

service friendly atmosphere and the breakfast is awesome

i used the gym and the pool with jacuzzi

nice facilities and wonderful selection for breakfast, the staff was very friendly.

i originaly stayed here in the winter and the indoor pool definantly was a plus

clean facilities. friendly staff. good breakfast.

i stayed here during a volleyball tournament. it was less than a mile from the gym.

hot breakfast eggs and bacons/ sausage every day, please.

the pool was not enjoyable. too cold for the kids to play

wifi signal was very slow and did not allow for the efficiency needed to complete my required tasks

location was perfect with free shuttle to the airport

from some rowdy kid's at the pool our stay was pleasant, & didn't like the kid complimentary breakfast wasn't completely free so

great pool and room, staff was very cool to me and the kids.

was told no room service but clearly saw trays of food outside room doors.

exercise and laundry was lock had to go to front desk to access

complimentary shuttle to and from dfw

breakfast selection a little weak

liked the shuttle service - to the airport

the gym didn’t have a weight scale, and a luggage scale would also be useful, especially since many

the pool was open for guests with a sign up time slot schedule

heated pool

lobby / restaurant area shuttle!!

it is a lovely plush hotel, with an indoor pool, and a few restaurants/

our kids loved the pool and the changing colors of the lights inside the pool - a nice and fun touch

requested an early check in and a later check out

clean room and loved the spa tub

the location is great. the pool is nice.

my mom took the kids swimming, she said the pool was cloudy and didn't seem like there was enough chlorine in the

free local shuttle. wonderfully friendly staff. stellar breakfast! perfect stay!

breakfast ud83cudf73ud83eudd50

was clean & inviting, friendly staff, pool & area were very nice & the water temperature was perfect (my guess 84 or 86) breakfast was

didn’t have body towels in the room or laundry bag

excellent breakfast. gym was very good.

clean, comfortable room. hot breakfast. good coffee.

we could have purchased some cheese and crackers and a bottle of wine since we arrived after the bar closed

the inside pool was nice since it was raining when we stayed

of the room service - the marriott fresh take on room service is code for a self serving

spa like rooms, excellent food in restaurant and to go, bar, pool, exercise room and most of all

and the shuttle to the airport and free parking made the trip so much easier

it has a full size kitchen, sofa with a pull out bed, plus it was only on the first floor

the rooms were spacious and the pool is heated

this was not easy with 3 young kids, plus we didn't have our luggage, so we were very grateful for how they helped us get settled

we love the room and the breakfast. staff was friendly and inviting.

kitchen

the gym was modest (no weights) with a few machines

also, we were able to get a very early check in for an additional fee which wasn’t too expensive

the bonus was the size of the room for 2 adults and 2 children, the pool and the free breakfast, not to mention all of the friendly and helpful staff

they have a fitness center, a pool and a laundry room, which i thought it was a great feature for folks like me who don't like to carry a

breakfast was not up to the usualstandards

easy access to airport. super nice airport shuttle driver and desk clerk. clean rooms. quiet.

hours of the shuttle service on the weekend were limited in the morning

the shuttle was available to take me to do some shopping as i was

very comfortable & location was excellent. i was shuttled to the airport at time scheduled

breakfast was great too

cold smelled great just what i expected 10/10 can’t wait to come back to visit dallas plus the breakfast is

they even had nice fresh fruit on the breakfast not old mushy fruit

no pool

the choices for breakfast, the pool was clean

breakfast was okay, the room was clean, and the wifi was great

room number 132also pool was not really working and was extremely dirty , the whole reason we got that hotel is so kids

the only thing i didn't like was that the staff laundry room was across from my room.

the pool looked especially inviting

clean rooms, restaurant, shuttle to airport. comfortable beds, and great location

super clean, they accept dogs without additional fees and have shuttle to dfw airport.

we have two teenage boys and they were busy the whole day, a basketball court, fitness center, pool and pool table were all available

only thing i would change is the breakfast buffet

spacious rooms, well equipped kitchen, comfy beds

breakfast was good. nice pool. great room.

it was nice to have a full kitchen and living room area away from the bedroom

golf hotel for the price

gym and pool were closed

excellent service great for my family and our kids enjoyed every minute!

gym was closed although i had called a week before to make sure gym would be open and they

didn t come fix outside pool yard door so we had to go around or leave our room door open and breakfast is picked up even

the front desk even offered to call a shuttle for us to get to the airport

with a toddler will need a kitchen

clean, comfortable, and spacious rooms! free laundry, and the gym was nice!

our favourite was the free guest self-serve laundry and dryer available for guests to use - super handy since we came with a full load of

bus shuttle to the airport was super full and dangerous ( large luggages on seats ) as the driver

great breakfast, and easy trip to airport

didn't realize that there was a paid and free version of the internet so be mindful of the wifi choices you

shuttle service was so helpful

very clean and comfortable. jacuzzi and pool and work out room.

no pool

also, there was advertised to have guest laundry but was told that there wasnt any at all

the coffee in lobby was horrible, didn't have the traditional breakfast

no breakfast,no pool,had a very difficult time checking in

the breakfast is great and easy

no pool. food on bedspread cover.

the breakfast was fine and the kitchen staff were very diligent about replenishing the food and keeping the dining room clean

it didn’t offer shuttle to airport

it was also great to have a hotel bar with food because it was late and i was hungry

staff were very helpful and friendly, especially cookie and go runs shuttle bus to and from the airport

comfortable room, large size, very well appointed kitchen

chose this hotel specifically for the shuttle service

he showed us exactly where the laundry room was where the trash rooms was and how everything basically works at this property and

the gym

was not breakfast gym was just thrown together and i don’t know if the shuttle bus to the airport is part of the

there is a shuttle to the

comfortable bed & lots of room. bar & grill on site that’s open until midnight.

shuttle for taking and picking up from airport

a clean, modern room, gym and delicious breakfast of eggs, bacon and hash browns (and assortment of cold options like

breakfast was yummy

the free breakfast is also a plus along with free aiport shuttle

the shuttle bus driver may confuse me by the special accent.

old, not clean, broken ironing board, loud staff at 1230 am doing laundry dry:cleaning.

also, a fitness room with dumbbells if desired

breakfast was good and the room was really nice

they have a laundry facility

pool wonderful, gym and and laundry was a plus

the kitchen area makes it easy to have food while

also, the rooms are super accommodating with the fridge and mini kitchenette

clean, convenient to airport, friendly staff. small gym but adequate.

the breakfast was really good with good options however, i would have liked more fruit options

the pool and hot tub was awesome!!

very friendly front desk and shuttle. clean rooms, newly remodeled.

close to airport. had a shuttle clean.

missed having a breakfast bar of any kind but, price was fair.

pool and hot tub were great.

room was located next to the laundry room

dirty the laundry room would get

room was located next to laundry room and they ran machines late into the evening and started again early in the morning

the attendant didn’t know that the laundry room didn’t take quarters after we already exchanged a $5 bill for quarters

pay parking at the hotel across semi truck/ trailer the parking lot was 12$

they have a free shuttle to the airport

the shuttle was quick and frequent, the staff was friendly, it was close enough to restaurants

appreciated the airport shuttle

customer service, from booking, the airport shuttle arrangement, checking in, dinner recommendations, and morning check out

early check in

the breakfast was good

thing i didn't like was the swimming pool didn't have a heater in it therefore the water was super cold

close to airport with free shuttle

the elevators were always dirty, the halls always smelt like weed, the laundry facilities did not work right now ice machine except for the 1st floor worked

the laundry facilities were amazing

the hotel shuttle driver seemed to hate his job and was not very pleasant.

the pool was nice and private

gym was a little dirty i was there 2 weeks ago and it was cleaner then, everything is going down

comfortable bed and surprisingly great room service food, and hot shower

from the front desk to the bar staff to the waitresses

half the machines in the gym were out of order

many kids running up and down hallways, also pool area did not have lights and neither did the pool

breakfast buffet was overloaded with un supervised kids , wasting food and contaminating food while playing in it so on day 2 there was nothing left

no fitness center, no guest laundry, no swimming pool

number of laundry facility is not enough

room was enormous and stylish, the gym was a real gym, not like most hotel gyms, and the breakfast buffet was varied and bountiful

i will be going back when it warms up to enjoy the pool and lounge area

the complimentary breakfast features more options than i've seen at other hotels

staff behind counter could have been more approachable. staff at breakfast were wonderful.

there is a full kitchen in the rooms and offer free breakfast every morning

shuttle service was easy and simple

my phone had decent wifi connection and network coverage

wifi could have be better.

clean rooms, very professional staff, great shuttle service and good restaurant

the check in took so long on the 1st of october we could not get anything at room service as it was 10:50pm & they close at 11:00 pm and they said we have started to clean

nice staff, nice breakfast buffet

fee shuttle service free breakfast

excellent gym, good breakfast, great coffee, and the staff was really nice.

didn't communicate properly with the shuttle driver which ended up in us waiting a long time in the

free shuttle to and from airport free breakfast

con's no regular room cleaning service fitness center area is not

requested an early check in online and was told they would try to accomodate

early check in at no extra cost, great facilities (free breakfast), friendly staff, lots of parking

unable to use gym and pool was very dirty and uninviting.

everything very kind they helped us with an early check in

also, i was grateful for the free shuttle service this hotel provides

at the bar was unfortunately a very long wait which took more than 25 minutes before being able to talk

has a shuttle van

no room service, only had i option for food in house. long wait

i knew on the website that they offered a free airport shuttle, would have saved me money from paying for an uber

no towels provided at the pool

the breakfast time

if you want something more simple and affordable their is a public pool 5min away all though the property has pool their was people smoking in the area so if you want

the exit by the pool was a little confusing at first.

were there for one night but liked it so much stayed a 2nd night just to rest up and relax by the pool

minute arrangements were made, hotel shuttle pick me up with in minutes, i was checked in with in minutes in my room

drinks at bar a bit pricey.

comfortable bed and great breakfast buffet.

food in general is delicious but it is certainly a bit pricey $$$ you ll pay extra for better wifi too $$ parking is $24 a night as well if

nice facility with great rooms, nice gym, laundry and very nice breakfast buffet

limited breakfast options.

great view. great gym

maybe better signage on how to get there from inside parking garage

runway view room was a dream come true for our kids

bathroom, keurig and tea pot set ups delivered to room, escalade car in the morning for early shuttle to a different terminal, excellent customer service

the hot tube and pool were very relaxing

trash can in kitchen had not been emptied

shuttle to airport anytime must be informed earlier

shuttle is horrible

breakfast buffet constantly ran out of food

to the campus, the room was excellent (having a separate bedroom with a pullout couch and a kitchen), and the proximity to a buc-ee’s to get snacks and gas up before heading back home

fully equipped kitchen

i love the kitchenette area

the breakfast

i was also able to swim in the pool and it was kept at the perfect temperature for swimming laps

kitchenette could have been a little cleaner.

lovely large rooms. excellent breakfast and friendly staff.

the beds were great and the breakfast was so good

the pool was great

wished there was another type of meat during breakfast offered besides bacon

nice room, new hotel only been open 1-month, everything is brand new, nice indoor salt water pool, nice gym and a good

the property was clean and the staff was great. the breakfast was good too!

some families had parties in the pool room, so we didn't get to swim.

breakfast and staff.

more time to use the pool and exercise room

he prepared a breakfast dish that was very tasty, loved the potatoes

pool was a hit for the kids and breakfast had good selections

a pool would add to the value of stay.

pool was a hit for the kids and breakfast had good selections

breakfast was good

the breakfast time could expand to 10:00. that would be excellent.

was no breakfast, although sign on building is advertising one bathrooms equipped for handicap - very good

the international breakfast

there was no breakfast

breakfast was not available due to covid19.

excellent free breakfast with food you would want to eat and not the cheap crap most other hotels serve in a

pool area

bar downstairs open in the evening

helpful staff at the front desk and for breakfast

gym was very nice but the pool and hot tub took my breath away

excellent service from those that work the front desk all the way to those that work at the bar and restaurant

the parking lot had plenty of spaces and the lot was well lit

good value for a hotel with pool, bar, restaurant, full breakfast

facilities available were nice and the pool was beautiful to look at

pool closed to early

parking

new hotel. everything were new and clean. plenty of parking. friendly, generous staff.

my daughter husband and i enjoyed the pool at sunset the breakfast was excellent

that pool should be a little more warmer.

and the bar had a good selection of alcohol

came in took towels made the beds and made sure we had plenty towels and extra blankets for the kids

location is very good, my kids loved the pool, the room is clean and comfortable, and the breakfast is great

room was a bit small and cramped, but i did have 3 grand kids and all of their junk for a

indian decent frontdesk guy is rude, we were just inquiring about if early check in is allowed he just answered with a condescending tone

there were a bunch of high-school kids running around, and nobody did anything