the hotel wad great, breakfast was good and the best part gor our kids was the pool

staff were very friendly. leisure center was excellent. ev charging was free.

the wifi was great and accessible in all areas of the hotel

very clean and comfortable room and loved the access to the spa facilities

lovely service. rakesh at the front desk was helpful and friendly. the breakfast was nice n hot

everything clean and wow factor in bistro , garden extension, bar

ship inn was deceiving as it had 2 restaurant and a sports bar which i was not expecting

lovely restaurant and bar lounge which also sold food, we ate in both and food was delicious

friendly, bar and bistro on site, sadly arrived too late to enjoy a meal, but plenty of local takeaways of

friendly staff, good sized room, bar and bistro below

you sit eating your breakfast in the most impossibly glamorous dining hall whilst looking at parkland

on the lawn, handmade cookies and chocolates in rooms, fine whisky and champagne, haggis at breakfast

excellent breakfast. staff really helpful. furnishings vey impressive.

amazing breakfast, so much choice and delicious fresh and local ingredients

breakfast excellent, tasting menu one evening excellent

the rooms were spacious and there was free wifi

nice quiet location a little out of the centre

cleanliness and size of the rooms, quality of the food, friendly staff, early check in and free parking

location easy 20 minutes walk to royal mile good selection for breakfast laundry facilities handy for travellers remember to book restaurant for

would ve preferred if bar / room service was open more hours.

no common area to chill out in when kids in bed

hotel overall was great kids loved it which is a plus and one of the best beds ive ever slept

i had my 2 kids with me(3 and 5)and the room was almost too small for them

stayed a couple of times, once with two kids visiting family nearby at really short notice, and at the price on agoda, would definitely

stayed here with my partner & 3 kids, staff were really nice, room was clean & beds were comfy, wasn’t too far from city centre

the room was very comfortable and with plenty of options for breakfast in the morning all home prepared by our lovely host

i had 2 kids with me, my mom and husband, we were treated extremely nicely and that totally makes a

freshly cooked breakfast to order was also a massive bonus

there is some variety in breakfast options, including freshly cooked breakfast

room was beautiful and very clean, breakfast was served on demand and had many options, including cooked breakfast food on request

stairs are a little steep and windy so need to be careful with little kids

i was there for 4 days with my two kids and it was perfect

i asked for laundry (just wash and dry) and she offerred to do that for only 5£ fee, which was very nice

the homemade breakfast was scrumptious and was halal. kids loved it and enjoyed their meal.

bed, clear tv, kitchen amenities, close to transit, friendly staff, safe location, laundry on site, huge bathroom, 100% blackout curtains *bring your own washcloth/hair towel, only 1

modern facilities with full use of well equipped kitchen if required

laundry service bery high and no parking

stayed with us , after her shift to ensure we were ok with a temporary problem you had in the laundry

laundry room very useful although you do need to load money onto an app

good position. very friendly staff. sumptuous breakfast.

staff, room clean and warm, close to where i needed to be, and a choice of of o wanted breakfast or not

the hotel has a garden too which is lovely and great if you've got kids and you're able to grab a complementary coffee from the lounge and sit with it outside

i wasn’t keen on the continental breakfast, a cooked breakfast would of been much better.

the breakfast staff were friendly and attentive

late check out is good

the breakfast was fantastic, so much choice and ate too much

oms appeared recently upgraded) with pool, sauna and gym

wifi in room could be better.

had room service quite late one of the days when we were wanting to change and get ready for the

everything was super. loved the good quality coffee tea breakfast that was provided

breakfast was delicious and cooked to order

beautiful accommodation very clean and friendly staff plenty of selection for breakfast

beautiful hot breakfast, good range /choice.

good breakfast

quick and excellent laundry service

room was available for early check

which was freezing cold due to being as far from humanity as possible and beside the staff and laundry facilities

ud83dude0a nothing not to like! breakfast was exceptional, the wintergarden very cosy!

the gym was not available we realize this was all do to renovations and look forward to our next visit

breakfast, gym, bed

clean, comfortable, as advertised. excellent location and the breakfast is better in person!

we used the gym once and it had everything you needed for a nice little workout

location, nice room with super kitchen and spacious bathroom

this was really good for families with kids. we like it.

i really like the atmosphere in this hotel with water cooler, gym and everything

friendly staff who were very helpful, lovely breakfast, relaxed bar area and great location.

the gym was free and 24h open for guests

d tasty biscuits), splendid

had a drink in bar and staff were so chatty

location, comfortable. nice bar and my room had a wonderful view

the rate is with breakfast

local access to town and station. breakfast was excellent highly recommended

our first evening after having been out all day we had a look at the bar snack menu

great location. car park only a few minutes walk away. bar is open 24hrs

our room was super quiet and the hotel provided a bar till midnight

sudterrain room right in front of laundry packing area. a bit lacking in privacy

the breakfast was absolutely delicious and we even got room service our first morning which we so appreciated

staff room service location

staff is extremely helpful, and the hotel offers a welcome laundry service at a modest price

anything i didn't like, i do miss having bottled water in hotel rooms, however the bar staff were more than accommodating when we asked for a jug of water for our room

of prosecco on arrival and when we went to the room they had written a birthday card and given a bar of chocolate to say happy birthday to myself

gym is great it's 1 of the reasons why i booked this hotel but, the city itself is enough cardio so

i was originally placed in a room where the wifi did not work, which was a bit disappointing but when i raised the issue at reception, they

service charge at the bar felt a bit high, especially since we often had to prompt for drinks.

the bar and restaurant were quite good

early check in, efficient process and staff.

we asked for late check out as our flights were quite late in the evening and they happily obliged

the bar was very nice downstairs

got an early check in for no fee

breakfast was really good and value for money (just 13

everything!!! very reasonable prices for room service

great facilities in the gym and spa

everything was perfect, from the check-in, the staff, the room service, and the location

it took quite a while to get through to room service. nothing major.

food is to die for and is very cheap to dine in with room service

breakfast was decent

while the staff there were excellent and they kindly offered complimentary breakfast and a dinner, the room itself was of lower specification and quality than what i had

con didn t work in room, battle to get the breakfast we d pre-booked, over enthusiastic waiting staff clearing our table both mornings when

clean room very close to the old town. nice shared kitchen.

was excellent and the shared use of the kitchen facilities and the onsite laundry was most appreciated

kitchen facilities

laundry facility was a bit crowded when i was using it

anyone is expecting to use the kitchen to cook in, note that there is very little equipment and so meals would have to be very

shower thermostat, radiator thermostat and wifi were not working

inn on the mile appears to have been a bank in past years, and the downstairs bar was busy in the evening and had live music each night

excellent room service

great room. good bar . nice staff

the wifi, not great for video calls, sucks if you have video related work commitments

the foyer area

lovely little bar in reception

room was big, bed was so comfortable, the mini bar in the room was handy and topped up whilst we was out, the ensuite was massive, the hotel staff

lack of room service/restaurant (other than for breakfast). (+) super breakfast room service (+) room service breakfast always on time and delicious (-) room service stopped at 9 (+)bed was very comfortable. bathroom lovely and warm. good room service. great location and quiet (-) room service would have been helpful (-)mini bar or room service so has to drink the bathroom water (-)room, incomplete room service, expensive at over 900 for three nights, expensive breakfast at 18

th christmas tree when i visited) was friendly and welcoming and the was a bar there for drinks and an open fire

great location for royal mile, comfy bed, late check out and friendly staff. clean room.

having games to borrow in bar area was a lovely touch

the staff was always helpful with laundry service, directions to sites and in their assistance with booking tours throughout our stay

breakfast was great

would not get laundry done there, as it was very expensive compared to a laundrette down the road

breakfast was amazing and room was huge right in the middle of the fringe festival - perfect!

wifi speed is poor

beds quite small for 2 adults and 2 kids so we were glad we only stayed one night

due to having a stressful day so my son having a spinal operation on the royal hospital for sick kids nearby

great room, ideal location, good breakfast and cool bar area

we used room service for our meal and were very happy with this

room service and bar prices were ridiculously cheap

comfortable bed, lovely breakfast nice friendly staff. ideally situated for theatre and city

aying 1 night)

room was nice and clean. breakfast was great. staff excellent.

i even got a room with bath tube as requested

gym has good machines

when we checked in, we asked whether we could have a late check out because we had an important business call at 12:30 and a flight to catch thereafter

dinner was very good and the free dinner for kids was a nice unexpected bonus

pool was quiet and kids loved it

read that there was a gym, sauna and swimming pool at the hotel, but there wasn't any of these

absolutely everything especially beautiful sofas in lounge/ bar area

the buffet breakfast was great and we made use of the gym facilities

nd quality of food was great too

didn't have a gym

so, all of us with kids and baggage had to use the lift going to 5th floor

£8.50 for a kids movie on the tv

miguel, who was very nice and kind and was able to get us a room for an early check in and that was very helpful

fantastic breakfast

breakfast was very chaotic

we were given a map of bars/restaurants to try out and there was a lively bar downstairs with large courtyard/big screen

washer / dryer available and no laundry service

entrance, at first i thought it was some student bar but the hotel is lovely and would highly recommend

noisy bar next door, but it was fun and its the student part of town

mind you,the hotel is situated within a bar so it may be a bit noisy at times

gym is small with only 3 machines

the only thing that comes to mind is that room service would still do your room even if you ask them not to

the nice breakfast this hotel offers along with a fully equipped kitchen is suites really sets it apart from others in the area

little negative would be re breakfast buffet - staff present but all behind bar area, nobody to direct you re buffet where tea, coffee etc was and not entirely evident at

we got upgraded to a suite with early check in

spa looks great

great facilities esp the gym equipment

we used the rooftop bar too which had wonderful views

the rooms were outstanding and the spa and treatments were fantastic

didn't like the price of booking the spa

the hotel can offer

we had room service as we like to stay in with our dogs being they aren’t too social

one answers the phone for room service or front desk

the gym facility was convenient and well-supplied with everything i needed

the front desk service, room service and restaurant service are all very good

bed and noisey room( outside noise and noise from kitchen below)

full sized laundry

the wifi didn't work in our room but it did in the bar and foyer so wasn't a big deal.

staff are very nice, breakfast is excellent, very nice bar for

we can do early check in when she found that our room was ready when we were at the counter

the bar and restaurant was shut but the receptionist did off to get us drinks for our room wifi was a

good value, comfy beds, cosy, nice breakfast, early check in, able to leave bags at no extra cost

perfect location, early check in, lovely spacious rooms.

best to get a room facing the street - the rear is not picturesque. bar was also not open.

there is no bar or food available at the hotel but there are plenty of local bars and restaurants

room was very spacious even with the extra bed down for the kids

would of sped up meal time considerbly as there were only a few staff to take orders at the bar who wernt there very much

noisy from footsteps upstairs..floor not insulated well enough ..young kids struggled to settle

any noise insulation, kids upstairs were jumping and our bed was shaking breakfast is ala carte and you ge to order one

little gem rooms are spacious and i must say the late check out at 12pm it’s what made our stay so relaxing we will definitely be back rooms are

the bar was still open when we returned from our evening out, good collection of drinks

hotel, bar lovely, rooms very nice and immaculate

we opted for a simple breakfast one morning which was in the lovely bar area which was perfect and great value

overall, i totally enjoyed my stay and will be back again with my kids

the bar was gorgeous and well stocked

old and it took a little longer than we thought to get to the floor:) i would recommend if your kids don’t need strollers or

staff was accommodating though and allowed early check in and overall a good location and room amenities were good but could have been better

i even got early check in as requested and that first shower after the flight from australia was perfect

the staffs are very nice and allowed us to early check in and store luggages

the room was well laid-out for a family: we fit 2 adults + 2 kids in one room which is not easy to find

i had to walk over and around the dirty laundry that was thrown on the landing by the room staff

bar prices were quite reasonable and staff was lovely

the location was amazing. the staff was brilliant and really enjoyed the bar and restaurant.

especially the bar staff who gave us much advice & suggestions on what to do & sights to see

price that hotels charge for laundry services

room was clean with good wifi for teleconferencing

the room we were assigned had an awful view of the side of the hotel and straight onto where the laundry and rubbish was

there s plenty of parking which is free and two minutes walk to the tram stop to go in the centre of edinburgh

great room service and delicious food

the bar was a bit ... cramped with how it's laid out. didn't like the vibe in there

t really) is that the hotel is above the adjoining bar so the music was a little loud at night

breakfast in pub next door was awful.

wifi connection was stable and working properly

location, room service, friendly and helpful staff, discounts on local places to eat &

hotel is tired and i didn t like all the laundry

the breakfast was very nice with good quality meat etc.

great staff, very helpful and even organised an early breakfast at 5

helpful staff, required an early check in which was accommodated at short notice, lovely basement room, excellent location in

the bar lounge wasn’t so inviting.

breakfast was help your self no fuss

wifi did not work on the second evening, the diner menu was poor.

location of this hotel is excellent as was the wifi

room service at night and the sandwich was made with stale bread

gave us more hangers and towels on request - welcome map, wine and orientation appreciated and an early check in

no gym or spa, and the wifi access requires input of personal info.

30pm and hoped room service would still be available

$1500 for six nights but if you break it down it was like $186 a night for two including full breakfast

lots of choice for breakfast

balcony was the best part , great view of the christmas markets , 24hr room service is also

we ordered room service

were great with an early check in and taxi booked for me with no fuss

room was comfy and cozy, the shower was great, and when we ordered room service, they were extremely helpful and the food was really good

pm instead of 11am) and we were charged with 15 per hour

room service is not 24hrs

feel the reception was in the bar with people surrounding and drinking

we enjoyed also the hotel bar in the evening

breakfast buffet was excellent

location, near train station and lots of bars and restaurants

the bar area was gorgeous and very relaxing

breakfast was great

the room was spacious, the bed was comfortable, and the bar staff provided ice for no extra charge

the staff were very welcoming and the room, dining room and bar were immaculate

the facilities were excellent, especially the swimming pool, which was clean, well maintained, and very enjoyable

did not eat but the bar and cocktails were brilliant.

location, staff is helpful, facilities are great for a family with kids

all very high tech, staff were amazing, we checked in late so we received a complementary late check out

centrally located, great rooms, lovely food a nice bar area and very helpful staff

an early check in at time of booking as we were going to a wedding at 1pm

wifi is one where a page opens and you have to sign up, page never opened, had to leave early to

free room service is a night touch and the staff were lovely

lovely room, nice bar and restaurant but most important was the staff, particularly the concierge and doorman

room service was excellent and breakfast in vip room great too

room breakfast service friendliness of staff

comfy beds. good breakfast. loved the little robes for the kids. they loved the tuck box.

wish the gym wasn t so hard to reach and was larger.

breakfast was good. but didn't eat evening meal.

people order room service cleaners tend to leave it outside the room

warm welcome, all the staff we met were really polite and friendly, the pool and sauna and jacuzzi facilities were very relaxing, and never very busy, everything was spot

swimming pool looks nice

kids loved the swimming pool