pool

laundry dryers

excellent location, comfortable and good breakfast

excellent breakfast. clean and quiet room.

laundry facilities a bonus

for instance the laundry machines were both out of service at a time when i needed them most (after a 3 day mountain

my kids went for a shower they noticed that the water will not drain right away so there's a pool of water in the tub while they're showering

the design of the kitchen counter could be improved so that a backup does not occur around the toasters, waffle maker

full kitchen was perfect

kitchen & location

q�\

the parking lot so thight or has a small space

staff was excellent,pool great

they let us do a late check out

laundry facilities were very useful

we appreciated the living room and well- stocked kitchen

no microwave, no pool and a little pricey.

property was dated and the kitchen utensils were lacking abit, we also had noisy neighbours for a few nights

given the reception is 24 hrs maybe they could extend the guest laundry times

are spectacular and added bonus of a jacuzzi and a sauna one morning i opened the blinds in the kitchen and there was a large elk grazing , we saw a lot of ground squirrels

easy access/parking. good value. microwave. fridge

guest laundry and the local laundromat had closed by the time we got there

thinking it was the wifi connection

even walked to the laundry

free parking for our car especially parked it near our

was great especially when travelling with kids

it was very clean , great location , nice breakfast and staff so nice

was there just for one day and we had a very good time there the kids enjoyed the pool and the breakfast was very good alot options to eat very very good

kids set off alarm and banged on the walls all night. terrible stay

the breakfast was ok

needed an early check in because of a wedding and the staff accommodated us cheerfully

gym, clean premises, courteous staff

was super nice and the late check out time was a good bonus

early check in

had requested early check in and the room was ready when we arrived

we were fortunate in getting a spot near our room away from the bar entrance which we were told can get loud

you get 15% off at the bar that’s attached to the hotel

the attached bar has excellent food, service, live music , big screen tvs and even monday karaoke

we didn't mind the slight music from the bar downstairs, but we were the furthest room so i could understand why others might complain about

reastaurent and the bar is close by

spa tub wasn't as big as we would have hoped

provided flip/flops, but it would be more appropriate to provide new spa slippers to guests

it has such a homey feel to it, the staff are friendly, the room was amazing and unique and the breakfast the next morning is amazing

hotel supplies soft robes and pool towels

very cozy , clean and spacious

is no conference room to hang out beside the lobby pool and spa was still under

to check in online very friendly staff accommodated a late check out very short drive to silvertip golf

wish the spa would have been up and running

happy hour in the bar area was good too

nice staff, restaurant and bar was a very nice convenience and i used the hot tub extensively

parking was a bit of a challenge

small parking spaces out behind the hotel

wifi was non existent

is no indoor parking which at -35 was pretty cold

the parking lot is a bit crowded, but it worked out and everything was so wonderful that the tight

is no restaurant or room service on monday and tuesday

didn't have kids this time but was a fun girl trip

great pool and spa the rooms were

large, spacious and well-equipped room. suitable for family. pool, gym and lovely staff

wifi is actually terrible

car parking was a big tight but ok

the rooms were super clean, well equipped, easy parking

the room was quite spacious and clean. the wifi connection was reliable.

was really comfortable, room was spotless, loved the layout with the full kitchen

the wifi very slow, sitting area is so old especially up staires.

it was very clean, kitchen was well stocked

kitchen and laundry are provided

spacious, super clean throughout, well equipped kitchen and large table for family meals, easy self-service check in and out, close to hikes and

it close from restaurant, supermarket, parks, swimming pool, and so on

loved the hot tub and the full kitchen in the room with everything you need.

the hotel has a nice restaurant, where we had very good breakfast and dinner, as well as a cool bar with good food and drinks

we also really enjoyed the sport bar with the oyster night special

really enjoyed the pool and hot tub it was great for our family with kids

also, we could hear kids screaming outside while playing at the pool late in the evening

pool and hot tub exceeded expectations

that the gym and pool were not connected to the hotel

we love the location and clean pool the kids enjoyed it so much!ud83dude0a

we didn't have enough time to use the pool or gym, so i have no idea how it was

wifi was really poor could get better

in a dream world laundry facilities in site would be great

the hotel also has lots of facilities like a pool, hot tub, spa, gym

there is a spa on site which is not affiliated with the resort but, you can do a day drop in and enjoy the

gym facility was lacking. no restaurant on site, only a small cafe/shop.

indoor pool was awkward to get to from our block in the complex - but was fine when you got there

the pool and hot tub desperately need a revamp

the outdoor pool and hot tub, the free underground parking, convenient location

i enjoyed the extra spa touches such as the oversized tub with bath salts and the robe and slippers provided

pool and hot tub were perfect

location was easy to find, good proximity to town centre, the nearby golf courses, and walking trails

having laundry facilities within apartment v useful & complimentary

drinks in the bar were excellent. very quiet in the villas with only 12 rooms.

breakfast not included. small bar selling parfait, breakfast buns but not open until 08:00.

the owners and staff were very friendly and were very accommodating to give us an early check in

wish the kitchen or bar was open

also a great bar next door

room was fully stocked with dishes, bed was comfortable, they had grills, a pool table, and a fitness room with free weights

wish the place had a pool, but besides that all was well

loved having a little kitchen and laundry in suite

also there should be some indoor fun too like a pool or small coffee shop

fully equipped rooms with nice kitchen and sitting area

i was surprised the kitchen was equiped with the basic things we needed for cooking

nice cosy cabins/apartments. great service and friendly staff. amazing pool area.

the full condo with kitchen was super cozy and soundproof which is always appreciated

friendly staff, very good spa with spectacular view

we unfortunately missed out on the pet perks of the room that they offer with pet stays (dog beds, bowls, and a toy) - however, after

there was a small pool and gym but didn’t have enough time

contains fully equipped kitchen and fire-place, they will provide you with the wood free of charge

enjoyed the little pool and sauna

wasn’t there long enough to use the pool or bbq but was good to see that they were available if needed

and steam room were under renovations at the time of my stay and they were not located near the pool

though i was there with family, i didn t find it appropriate to be asking my kids names

there is some construction on the pool and hot tub at the facility however, this was not a cause for concern for our trip

was peaceful but the staff did nothing when we told them kids threw rocks at us in the hot tub

the reception and bar was only a short walk to the room which was easy to find and well directed

there is nothing much for kids so a tiny play area would have been good

no onsite bar or resteraunt

gave us a free upgrade to our room, so instead of a basic 2 queen bed room, we got a bonus kitchen and fireplace

even the pool, we have to walk to get there

i enjoyed the pool and hot tubs in the morning before breakfast

rowing machine in gym.

laundry room, yet, they say, but we stayed there for a week and laundry was much needed

the kitchen is well equipped

the room service wasn't good, the beds weren't made, towels weren't replaced

the hotel was still in construction. laundry room was not ready for use.

not everything was available. pool and laundry due to reno's. but this was known.

the hot pool was amazing, and there was also a sauna and a gym.

the facilities were not ready. there were no hot pools, sauna or gym at the hotel.

convenient gym, great loaction of the property just a short walk to downtown banff

and early check in on one of our rooms

decent opening hours on hot pools and gym

room stinks and doesn't have steam bath or pool and laundry as well

we loved the heated outdoor pool and the bar/lounging area in the lobby

fridge, microwave free parking on-site liquor store usb plug in charging station balcony offered late check

hotel bar was often littered with glassware and dirty dishes, making it difficult to enjoy the space that

the lobby / bar area has a very relaxed feel and has lots of games - giant connect 4, jenga, noughts and

the breakfast was great and having a bar and coffee shop on the property was convenient

late check in was fine with staff

the pool is in the next building, you have to go outside to get there.

we used the gym, hot tub, lounge area to watch sports and play board games - all area of the hotel is very

i requested a late check out and they denied it very abruptly

a couple days prior to confirm both the reservation and the fact that we are paying the extra pet fee

the value for money. late check out!

requested late check out and it was granted

very friendly staff nice pool and hot tub

good price considering we got a deluxe king room with a spa tub

garage for the car laundry

pool under construction therefore out of use and only notified of this days before arrival when

comfortable beds, convenient guest laundry

a little small for the money the fitness room was a 1 on a scale of 1-10, it was terrible

facilities were great especially the spa pool after a busy day skiing

comfort and keg resturant on premises. under ground parking.

our kids enjoyed the hot pool

only one elevator working and lots of kids in the halls

the pool was closed, but we were able to use the pool at a nearby hotel.

poor and hot tub were out of order but we were able to use the spa at the hotel next door with no trouble

he opened the pool early so the kids could have a swim

on site laundry facility

location (around 15 mins to the main downtown area), very friendly staff, rooms are spacious and well equipped, beds are comfy and the whole thing was very clean

restaurant in house didn’t meet our expectations for supper with the kids

made sure my family and i had a great experience and accommodated an early check in request so i could sort out my long traveled

size of the room was perfect for my family of 5, lots of space to move around even with the kids

kids were hoping for a pool but there was not one, only a hot tub

hot tub pool area new looking and very clean

food in the bar was nice

breakfast buffet, the helpful concierge, the laundry, office facility, generous room size and hot

room was comfy with a nice view. i appreciated that parking was available and in included.

we were allowed to use a few sister properties for the hot pools and gym facilities

room was clean and comfortable. the grotto spa was fantastic after long days hiking.

staff members got agitated when my kids went to get water , hotel wants to make money on everything , nothing complimentary including

the bar was nice and the staff were friendly and helpful stanley was great in the bar.

and their facilities are amazing, we enjoyed the pool, sauna and hot tub

woke up the kids

no hot water couldn't bath the kids or take showers

the jacuzzi and pool were wonderful as well

location right in banff was perfect. breakfast included comfortable beds

pool available

clean rooms with fairly new decore. spacious room. great breakfast. crisp clean sheets.

the bed was very comfortable. the food at breakfast was quite tasty.

fitness centre, small pool, and coin laundry are available

laundry available, which is important if you stay longer

the kids had fun in the jaccuzi and sauna

i needed to warm my kids food but not available in the room

that's a hot tub and swimming pool is it open

had no kettle to make a cup of tea, and no laundry on the property, had to go next door to the hotel there

laundry tubs in narrow hallways a bit of a road block, and i didnt like having to check into a

no pool but they did have a hot tub on the second floor

strong laundry soap gave me an allergic reaction

didn’t have a pool

lovely swimming pool & hot tubs

the rooms are spacious and the beds are comfortable

stayed for 2 nights in the 1 bedroom suite with our 2 kids

perfect place to stay with kids. and our room have a very nice view of the mountain.

the swimming pool was great and the kids loved staying here

the room and bathroom clean and comfortable, all furniture new, shower impecable, excellent room service, exterior jacuzzis with great views

laundry facility available

the bar is a great convivial spot, and although we ate in the restaurant one night the best places to

underground parking is included with plenty of spaces

) nice small gym and treadmills with a view

we used the laundry which was two coin operated washers and coin operated dryer

breakfast, room service very limited menu

ds) upstairs running around and the people in neighbouring rooms talking

spa tub was a

clean comfortable great location guest laundry was a welcome addition

restaurant bar on site- lots of other options on banff

the free wifi was very poor.

parking garage is a wee bit tight for an suv but doable.

cars keys kept not working l had to make many trip to front desk to reactivate them ,there was no room service , no parking stall , l have been staying at many hotels that provide a much better

a lovely spa area with hot pool

breakfast on the first day.

there is a guest laundry and a delightful outdoor pool and fireplace area

the hotel also had a heated pool which was great to relax in after a busy day

it’s a lovely hotel. well maintained with a lovely spa pool

though they had limited timing on it, need to plan your laundry as it's placed next to a room, believe it was 9am to 10pm

parking onsite, and laundry room

there is laundry facilities available

laundry and ski room also on site

- we wanted to wash our clothes, so we had to go to an atm, get coins, do the laundry

and an easy walk to shops and restaurants room very clean and spacious staff helpful and friendly laundry in the car

newly remodeled room and hallways. small gym but pool and steam room. location was 10/10.

and shops , cheerful staff very helpful and cooperative they prepared my room for four hours early check in i highly enjoyed my stay

room was large and the spa in the room was a great addition

shops and restaurants in banff, the lodge suite was a great set up to accommodate 2 adults and 3 kids

love the pool and steam room

one bar of soap

also had access to their laundry but we didn't use either service

access to pool,steam room ,restaurant ,laundry coin operated on associated next door hotel

price and location, free parking, staff nice - gave us early check in and late check out, extra towels and kettle to use

to use the spa / hot pool in the sister hotel next door, there was a river just at the back of the hotel, the

we used the shuttle service to town a couple of times which was handy

about 20mins walk to town or free shuttle bus takes you in and back certain times of the day

location was outside of downtown but it didn’t matter because of a complementary shuttle right to downtown

my favorite is the bar and restaurant, the views from there are unbeatable

hour shuttle service to downtown are not enough

cute little cabin to stay in.... parking a little tight, but manageable.

i received room service, they did not provide plates

absolutely beautiful lodges, with parking just outside of them

the cabin we stayed in was lovely with parking space right next to it

comfortable and hikes right outside the front door, a parking stall in front of the cabin was included

no wifi which we actually quite like but there was no mini fridge or kettle which would have been

350+ cad/night, wifi and a microwave should be included

small primitive cabin, no fridge, no wifi ,no kettle,over used towels which were not changed, no house keeping and above all very costly

wifi service to look up hikes and things to do in the area but we didn't use it too much and

wifi, cramped room considering the location of the bed