parking lot

told about gym and sauna till last couple days

the included breakfast was great, perfect before a day of skiing

no pool for kids to swim , fitness room was terrible

they provided us with microwave on request without any hesitation for warming kids food and bottles

and an easy walk to shops and restaurants room very clean and spacious staff helpful and friendly laundry in the car

laundry and ski room also on site

we arrived 4 hours early with the intention of just dropping off our bags but were allowed early check in as our room

the laundry facilities were great

we made good use of the car park, communal tea room and laundry facilities

gym is very small

ev charger and complimentary wash for my car

i like their swimming pool very classy

bathroom, television, air con, fireplace, spa and steam room were all the perfect facilities for a snowy holiday

have someone enforce the rule as we did not love being splashed in the face by obnoxious little kids

right down town, food and grocery store within 2 minute walk. clean and parking was perfect.

locationfree onsite covered parking

we would have liked an indoor swimming pool

everything,staff,room,position room service was first rate

facilities include a hot tub, and access to a spa at another property

lovely spa & pool area

price and location, free parking, staff nice - gave us early check in and late check out, extra towels and kettle to use

off site pool jacuzzi and laundry, but close enough to not be inconvenient.

one bar of soap

great to get access to the spa room at their sister hotel

end of the trip we discovered that in the

the roof top hot tubs and sauna were excellent and so was the gym

the bar is a great convivial spot, and although we ate in the restaurant one night the best places to

parking facility with ev chargers rooftop hot tub and sauna overlooking

the hot spa at the rooftop is lovely

great breakfast spread too

there is a guest laundry and a delightful outdoor pool and fireplace area

they had no problem with giving us a late check out time of 1pm and didn't charge additionally for

too bad i only stayed one night, and could not use the steam pool and

we also found the laundry service convenient (drop off dirty in the morning and collect clean in the evening)

great to be able to access a laundry

provided water and coffee and the lobby, and had coin operated laundry

location, weren't super busy so they were able to accomadate early check in by about and hour amd a half, staff was helpful and kind

close to downtown. clean rooms, good pool area.

their spa was absolutely gorgeous, got a real wellness experience there (sauna, steam room, cold plunge,

there is no gym pool or breakfast but with all the walking you do in banff and the many great restaurants it’s

no swimming pool.

we had a fireplace and spa in our room which we loved

the staff were very friendly, and we were able to use the pool and hot tub at the hotel next door, which was a bonus

able to use the pool next door

no pool

the only thing we didnt like was it didnt have a pool but does have a hotub.

the spa and sauna although not huge a

spa and coin laundry available on property

laundry room & fitness room

is perfect room is clean and well maintained breakfast is fantastic staff are friendly and

updated rooms pool and hot tub free breakfast free underground parking

breakfast included, swimming pool included, coffee and tea in the lobby

i had little kids (4) all under 10 and we were charged a bit more for the room because of the kids

updated rooms pool and hot tub free breakfast free underground parking

lack of wifi in the room, not enough items for 6 people, key cards kept not working

the parking was convenient and the hotel having a restaurant and bar made it easy to eat when arriving late or leaving early

comfortable furnishings, easy guest laundry and parking

gym was small, hot and had no treadmill

underground parking is bright and roomy

staff members got agitated when my kids went to get water , hotel wants to make money on everything , nothing complimentary including

a gym and on site laundry would be fantastic

room was spacious, the hot tub and pool had a nice ambiance

bar and restaurant food exceptionally good

staff members got agitated when my kids went to get water , hotel wants to make money on everything , nothing complimentary including

the spa facilities were clean and well-maintained

the location was great, clean and beds are comfortable the kids liked the hot tub

clean, early check in, comfortable

the spa facilities were incredible, we loved the steam room and relaxing pool area

i dont like is there is no kettle and microwave, is not a good choice for a family with small kids

unfortunately the room entrance is outside so a brisk walk from pool and hot tub.

has pool and clean.

our entire stay, the layout of room wasn’t very comfortable and the hotel was not the cleanest, laundry piled in hallways for days

location was great. parking right under my room was perfect, especially because of the kids

i used the hotel swimming pool

hot tub, laundry, free parking

the underground parking was convenient as there is very little parking on the street

love staying at the caribou mountain lodge, its so relaxing to take some time in the hot tub, pool at the end of the day

our room was located down the hall from the spa and pool

was cozy and my kids enjoyed the stay

pool was closed

huge and clean room, indoor and outdoor swimming pools and hot tubs, gym

everything was great except the freezing cold pool

very comfortable rooms/beds, nice big pool and hot tub, and gym

good size gym and pool area

laundry available for guests (bring cash)

the kitchen in my room was extremely well equipped and clean

breakfast and jacuzzi

the pool is in the next building, you have to go outside to get there.

the staff was laid back, chill, and unlike most hotels the breakfast here was amazing

we loved the heated outdoor pool and the bar/lounging area in the lobby

the restaurant and bar was not open either

the english man working at the bar was not friendly and we ended up going elsewhere for drinks

very geared toward the traveller who appreciates a nice lobby bar and social setting

they also had a sauna and hot pool plus coin laundry shared with the adjoining hotel

clean and welcoming, pool area and gym very clean.

there was still some construction (like the pool).

staff, free parking, restaurant, rooftop hot pool, small touches and beautiful room with a balcony was all 10/10

the facilities were not ready. there were no hot pools, sauna or gym at the hotel.

convenient gym, great loaction of the property just a short walk to downtown banff

thing that could ve been better was the wifi as it barely reached our building

spa facilities were amazing

it was kind of maze to find the room, parking lot and hot pool

big and comfortable beds, clean bathroom, and wifi worked

wifi connection not very strong.

a couple days prior to confirm both the reservation and the fact that we are paying the extra pet fee

the value for money. late check out!

requested late check out and it was granted

the lodge bar and dining was exceptional - staff were friendly and food was 10/10

restaurant and spa were great. staff were friendly.

pool or hot tub was very small

it had 3 beds so my kids could sleep separately and a kitchenette.

burning fireplace in the room with unlimited wood, hot tub, bar signature cocktails, proximity to

gym is good

some facilities like the gym are not functioning

we used the sauna and pool once

did not use the swimming pool and the gym

wish the pool was heated

welcome at reception, the room was lovely and comfortable, the bar and restaurant were outstanding

bar was not open for two nights of the week, i'm sure staff shortages are to blame

loved the bartender and the wonderful fireplace in the bar and the front desk staff

nice pool

by in banff room are nice, fantastic price for money plenty of activity rental included including shuttle into

facilities - pool, laundry room and town transfer bus very much appreciated

location. free bus service. full kitchen.

there’s free wifi, 24hr laundry and a book swap and a small kitchenette if you want to cook for yourself

i was surprised the kitchen was equiped with the basic things we needed for cooking

bus passes peovided for downtown, hot pool , bike rental , overall condo and its facilities, homely feel with logs provided to burn

the spa/gym area was nice as well

at works at the lobby bar is amazing

the old gym facilities

rowing machine in gym.

*should have a bar mounted on the wall to assist climbing in and out of the shower/tub enclosure *lights above the

i didn't like to had to check in to get a pool spot couldn't do it over the phone.

place for families however if you have small children bring a life jacket as the pool is quite deep

the pool and jacuzzi were amazing — the water was warm and very clean

water slide is quite close to the shallow end leaving little room for children to play and the pool was quite cold

the gym is sad - 4 machines (1 for chest, 2 for legs, 1 for triceps dips) and 3 treadmills, the good

good laundry facilities

mo swimming pool

full kitchen was perfect

there are two giant washing machines and tumble dryers in the onsite coin operated laundry facilities which work brilliantly and are low cost to use

a pool would've been the icing on the cake

the gym had alot of good equipment and was clean

hardware around hand bar in shower was falling off

staff went above and beyond to accommodate us with a late check out, as i have ms and cancer and mornings are very hard for me some mornings

the parking lot so thight or has a small space

wifi not so good.

given the reception is 24 hrs maybe they could extend the guest laundry times

the bathroom fan was noisy. hot pool had no locker.

was surprised that when we got there, not only they accommodate our request for early check in, but they upgraded us also into much bigger room

loads of room, kitchenette, awesome views, great hot tub, laundry, ice, helpful staff!!

hope the pool or sauna extend till 11:30 pm or 12

we wished there was a laundry facility in the hotel

thinking it was the wifi connection

wifi kept cutting out and it was hard to maintain a signal

significant potholes in the parking area. go slow. water pressure in shower was low

more parking

a bigger pool would have been nice, but the giant hottub was very nice.

room smelled fresh & new even with the kitchenette option

kids set off alarm and banged on the walls all night. terrible stay

i like the location. the kitchen is very convenient for family with kids.

family enjoyed the warm pool, breakfast was good, very clean place

on the other hand, i paid the extra for the spa tub at the room and in the pictures looked a little bit bigger and this one was small

spacious room....comfortable beds. laundry facility available...

gym, clean premises, courteous staff

needed an early check in because of a wedding and the staff accommodated us cheerfully

water slides, laundry on site

you get 15% off at the bar that’s attached to the hotel

we were fortunate in getting a spot near our room away from the bar entrance which we were told can get loud

reastaurent and the bar is close by

the attached bar has excellent food, service, live music , big screen tvs and even monday karaoke

myself out of room after reception hours but helpful bar staff were able to assist me in getting back into room

provided flip/flops, but it would be more appropriate to provide new spa slippers to guests

hotel supplies soft robes and pool towels

great clean room and amazing breakfast every morning

were very friendly and helpful - lending us towels so we could use the excellent local swimming pool

very cozy , clean and spacious

wifi very poor

the parking lot is a bit crowded, but it worked out and everything was so wonderful that the tight

cutest british inspired hotel room which had a soaking tub. restaurant was ok, typical bar food.

the parking lot and front entrance very slippery but they were out sanding it

no possibility of early check in waited in lobby for 30 min prior to 4pm

minor things, train passes right by the hostel so it's occasionally loud and wifi kept dropping it's signal

there is a train track right next to the window and room has poor noice insulation room service was close to none, waited two days just to have garbage removed and for fresh towels

ybe too many people connecting at once

didn t, it wasctrying to be trendy but no room service and it totally misunderstood the climate change

parking was super tight.

apartment style living, has a kitchen, washer/dryer, living room. was very comfortable

room is fully equipped:all tools in the kitchen, washing machine, dryer, flat tv, everything

would have liked access to a pool for the children

things you may have forgotten like salt n pepper, cooking spray, laundry soap

clean, nice scenic, full kitchen

hallways and gym are dark and creepy

big bins of laundry made it a bit cramped to get into the elevator

minimal linen for fold out sofa which we needed to use. could not get wifi to work

didn t open until

like the room just like home, its really good for family outing, the pool is great to my kids love it

didn't have a swimming pool

very clean and great spa facilities. decor was thoughtful. comfortable beds and clean showers

wish the spa would have been up and running

i wish they had a pool or some spa area, which they are in the process of getting.

no pool or spa service during our stay

also, we could hear kids screaming outside while playing at the pool late in the evening

are nice, the comfort of the bed, the facilities are high quality, there are a lot of games for kids to spend time, the view of the hotel, water has been filted, everything is

pool was fun for kids.

family friendly but also nice for the adults too

basic) that is unstable and keeps dropping

restaurant, swimming pool & gym are excellent

gym, hot tub, and pool facilities in separate building with only outside access

15am arrival of the laundry collection van that had its engine running until just after 5am, this woke me up and as i

lots of loud kids screaming outside

was great and found a way to get us a very early check in as we had to get ready to leave for a wedding in town

the personnel was not so friendly, and the swimming pool is really small.

pool was small compared to the hot tub

and it was kind of annoying to have to go into the parkade to go from our suite to the lobby or pool or to the bow part where our family was

it was spacious and the bed was incredibly comfy

quiet, clean, and the optional spa drop in was fantastic option

we all enjoyed our own space and the complete kitchen, the laundry facilities and access to outdoors

the booking when it said suite, so when we walked into a full kitchen, multiple bathrooms and laundry, we were very surprised

the kitchen is fantastic! also the laundry machine in the room is very convenient.

pool and hot tub were perfect

swimming pool and spa area good

drinks in the bar were excellent. very quiet in the villas with only 12 rooms.

yummy homemade cookies, a communal microwave, and small coffee bar to purchase your espresso in the morning

wish the kitchen or bar was open

the owners and staff were very friendly and were very accommodating to give us an early check in

breakfast not included. small bar selling parfait, breakfast buns but not open until 08:00.

cute little cabin to stay in.... parking a little tight, but manageable.

the cabin we stayed in was lovely with parking space right next to it

room service during the day was fast

absolutely beautiful lodges, with parking just outside of them

don't need to worry about parking if you are staying here

have appreciated wifi but understand it's tricky - we couldn't get cellphone reception there even

close to busy highway. no wifi. limited facilities in room with no kettle or hairdryer.

350+ cad/night, wifi and a microwave should be included

wifi service to look up hikes and things to do in the area but we didn't use it too much and

else, such as staff seemed to be too busy to be friendly, breakfast was not included, wifi was not open to the guests, location was off from banff and/or lake louise, etc