the gym was a good size with all the necessary basic equipment

no room service.

didn't work, no bar soap for the lavatory, no parking, restaurant service was slow, no coffee maker, room starting

d to ask for it), restaurant service was slow, paint and door fixture in

for bare minimum, no amenities such as mini bar, room service, cotton swaps etc

the front desk, the bar staff, servers and the guys that took my bags

the location for perfect for us to visit our kids at uchicago

in addition, i was denied a late check out the following day

nice cozy bar and lobby

bar service was extremely slow to the point of wanting to leave and the hallways were very warm

maybe a bar of soap, plastic glasses in bathroom

i appreciated the morning coffee bar too

very friendly, convenient lication, & appreciate the shuttle!

it had hair and soap scum in the please we’re you would put a bar of soap and the sink and toilet and door to bathroom wasn’t clean

people were very friendly. the shuttle was very nice. room was great

free parking !!!

, breakfast, gym, pool], which added to the overall great experience

free parking!! in chicago!! good location for driving places.

the gym was full

horrible wifi

the gym was alright and they had a laundry room you could use for free

the gym was alright and they had a laundry room you could use for free

the fitness center and free laundry usage was super handy

very nice hotel.nice rooms. breakfast was good.friendly staff.free parking just 2 blocks away.

modern design, nice staff, breakfast, very clean, close to downtown and university, close to chinatown and restaurants, clean,

that the bar was closed.

kids were going to a concert

this was my first time going to the bar and it was a wonderful experience

comfy bed, good location, friendly staff and given a late check out of 1pm with no extra cost.

having the view of the city/water. early & late check out.

pool was ok for the kids

the on-site gym was really nice and i really was appreciative of being able to work out during my stay

desk people argued with me over changing my room when i asked to be moved to avoid screaming kids in the next room

choose the hotel because it has a pool - wanted my teens to enjoy it

breakfast on the rooftop was amazing. staff was super nice, helpful to the kids and friendly.

the breakfast menu was limited. and there wasn't any hand wash in the bathroom.

breakfast bar was cluttered and difficult to manuever.

the breakfast was fresh hot, areas clean and most my son enjoy his birthday by the pool

the era of covid, i understood why the pool, gym, and breakfast room needed to be closed, and was happy to have a clean, safe place to stay

it was nice to have a kitchenette for food and beverages

pool was great

breakfast was great. rooftop bar was awesome. pool was great as well.

nice gym, good breakfast, nice pool

place was clean and the gym was well equipped

great location, staff was very pleasant as well as informative, great free breakfast,

better food choices for kids.

the room service menu was limited. breakfast items served all day would be lovely.

the evening away, and returning after 9pm the room still had not been cleaned or the coffee bar

to convention center, nice food court and also sit down restaurant, gym stocked with cardio and weight machines, catch a cab anytime

made no sense that room service was cheaper than eating in the restaurant

dirty rooms dirty carpet smelly washrooms no room service no facilities

wifi worked perfectly whole time

bad wifi, really bad

wifi is spotty but we are here to have fun not use our phones.

ry old and un comfortable)

the shuttle was always within 5 min wait and the rooms were extremely clean

we left our car here while on vacation and were shuttled to the airport and picked up at the airport when our flight came in at 2 am

there’s a gym

shuttle service bonus

the comfortable beds and the hot breakfast peaceful

hallways was clean neat didn't hear not one noise everything was working in good shape smell good breakfast was great fresh

shuttle service was an amazing bonus

breakfast was not until 6:30.....and no coffee to be found before that time.

quiet. close to airport. shuttle was efficient.

didn't have breakfast.

property was clean, staff was friendly, perfect continental breakfast ! will stay again!

it was in a great location and the breakfast was delicious

the fitness room was not kept; towels not available; no water; no weights to use; no tv remote

, cleaning staff were very efficient they were fluent in spanish which helped my parents, breakfast was delicious and room was very clean employees do an outstanding job, great parking lot

room was clean and bed was comfortable breakfast was nice

clean, economical, decent hot breakfast, quiet , reliable shuttle, solid internet

felt like walking down a high-school gym locker room

also free shuttle to airport where you can take cta train into downtown chicago

the breakfast was decent and the hotel staff were very friendly and helpful

convenient with round the clock frequent shuttles to mdw and clean rooms with all the essentials including microwave and mini fridge

the pool is very small. the water is cold and the room is too hot.

room service and bar hours need to be extended.

breakfast could of been better.

beat the location, free airport shuttle, amazing complimentary full breakfast, bar, amenities, cleanliness, accessibility, perks- we especially commend hudson webber

one night we took our grandson to the pool a group of 8 kids one adult constantly on her phone not watching the kids - went n asked for pool towels n front

late check out that i requested

the hotel was not offering room service or daily cleaning at this time

enjoyed breakfast every morning

they have an amazing breakfast bar! clean and close to food and ammenities.

easy parking, good breakfasts, polite from check in to housekeeping.

he left before breakfast, unfortunately, but it sounded like there was a wide variety of options

good room service, complementary airport shuttle, and complementary breakfast

i love the turkey sausages for breakfast

room, the free shuttle service from the airport, the breakfast

location, convenient shuttle from and to the airport, clean rooms and hearty breakfast

at was empty) and one in the kitchen

staff were great and let us know we could park in the lot and get shuttles to the airport for about the same price as midway parking

hotel was centrally located near the airport and provided shuttle services to and from the hotel, which was great

i wish it had a pool

staff food pool

the room was great. it was grab and go breakfast, would've loved some eggs.

good room setup, laundry facilities

friendly staff but they need to really clean the lobby and the grab and go breakfast could be stepped up a bit

liked the kitchen in the studio, just wish the appliances like plates and pots were in room but they were

i really liked having a kitchenette

service and this guy help me and my family out to get the tv work for our game and we love pool everybody wad super nice

airport shuttle

close to airport, shuttle service was great

the way the employees talk to me an my kids i feel because of our race

they have an airport shuttle that comes every 20 minutes

the shuttle was very small and picked up a lot of ppl at 330am.

just for the guy to change my room just for the tv in the other room to be broken too there were kids running through the hallways screaming the pool despite them having the restrictions on the

ry early) flight

was close to the midway airport, had a shuttle that would get me there in time for my

for shuttle to airport to pick up son and was told to wait 10 minutes

breakfast & my worse thing was when we was sleeping one night fire alarm start sound my wife & kids really scared, i probably never use you guys

great shuttle service to the airport

we ordered to go food from the bar and got to the room only to find that the crabcake was burnt

has a great bar and restaurant

convenience of the airport shuttle which allowed us to even get the train then

i was able to use the pool for an hour and although not as warm as i had hoped it was nice to have it 'booked' for just

the pool was closed due to covid restrictions.

access to a guest laundry room

location was very convenient for the airport and the airport shuttle was only a bonus

friendly. efficient. clean. comfortable. good sports bar and good breakfast.

small pool overrun with kids

there aren t any jacuzzi tubs at this facility anymore. i wish there was room service.

were supposed to have 2 queen beds but we only had 1 for 2 adults and kids

ds)

loved that pool is open for the kids until 11pm on weekends

location and cleanliness. nice there was a bar onsite

from 9-11pm terribly noisy -people in the halls loudly laughing- kids running and making noise air conditioner blowing hard, noisy, very cold

clean, great linens and pillows...bed very comfy. i so appreciate the shuttle service to midway!

i wish the pool space and the pool could have been bigger. it was nice but it was only up to 4'6

bad kids ran the hall all night

i enjoyed the full kitchen with a built in ice make, jacuzzi and pool were awesome as well.

the kids loved the pool, and everyone found something to eat at the complementary breakfast

excellent room & lodge staff kept the breakfast bar full.

they have a very well equipped gym, a clean indoor pool, and breakfast was a little bit different each morning but really good for

that the room didn’t match what is listed on the website, the hidden price fees, the pool and gym were closed (the only reason why i booked this hotel for my family) and the cleaning staff does

staff was overall friendly and welcoming, the room service lady of the 4th floor during most of my stay from the 3rd march up to 7th march

kids definitely wanted to swim and they ended up sad they had to keep their swimming suits in their

also a great help will be to include a mini bar or a small refrigerator

me breakfast or restaurant or bar attached but still a very neat place staff super friendly

central location close to everything nice rooms and great beds nice and helpful staff good wifi

the facilities had not reopened yet, we would have liked a restaurant or bar on premises.

location to walk to the museums , room was really nice , pool and hot tub were nice kids loved it

information on internet said a kids buffet was available

the pool area was nice. the location was amazing, & so were the staff.

the pool area could be bigger and would've been nice if there was towels to use at the

the hotel offers a bar and such which we didn’t not take advantage of

gym is nice

our room so that my husband and i could have separate room from the kids

between the screaming couple fighting in the hallway all night with the screaming college kids and then my bed either had bed bugs or wasn’t clean as my skin felt on fire and

the room was amazing and there is a very nice gym

hotel room service was slow, it took two calls for one to show up

staff and facilities was great had everything on site for our family even a pool and great gym stayed here for the marathon and was awsome

i hate the wifi policy. you have to be a member... just annoying.

we enjoyed our time in the pool/hot tub/sun deck, even though it was a bit chilly outside

my kids particularly enjoyed playing the baby grand piano at the ballroom lobby

my view was lackluster. wish there was laundry facility.

room we had were very hot to the touch and definitely not meant for families with young curious kids

room, but since the train got us to chicago four and a half hours before check in, they allowed early check in, and while the reservations were technically downgraded to a 2 double bed room, i

i could not get early check in(which i understand it was memorial day weekend) but i needed parking

was supposed to be no smoking and you can tell people were smoking in the building and i have kids with asthma so we couldn’t even stay, wasn’t there for an hour before we decided to not

there were a lot of families with kids in town for some big volleyball tournament

couldnt use the laundry section

would be nice to have free breakfast and free late check out

stated there 4 days with the kids, no problems.

close to lots of transportation, the bar staff is very attentive, and we loved our view of the lake

were uncomfortable, tv is not connected to wifi - no apps, streaming, or casting -, poor

i liked the gym and the coffee in the lobby

the kids got little teddies upon arrival

would be nice if they had their own restaurant, with room service

wifi is not so fast

then they told us our early check in time

hotel, spacious room, we got an early check in and late check out which was a relief because of our flight

it is impossible talk with room service

i asked for and was granted a late check out while my husband had surgery in the medical district

staff was friendly, there is a restaurant offering room service even during covid, and front door required key card access

booked there so our kids could swim when we got there they informed us the pool would only be open until 4 pm and that

kids only have access to the pool on the weekends until 3 pm

the welcomed us for an early check in

i have 5 kids traveling with me ages 12 to 17 that were super excited to swim so that was a huge bummer

we liked everything it's highly recommended for family with kids.

the lobby bar was fun and very friendly

loved seeing food and bar options at front

i would have liked to have more equipment at the gym

the gym is extremely clean and has great cardio machines, weights and cables

we had drink and a light meal at the bar which was very perfectly prepared, in fact it might have been one of the best pieces of steak i

we enjoyed drinks at the bar on our last night

bar not open, no room service or housekeeping that i could see

we arrived earlier than expected and they allowed us for early check in

rooftop bar is mostly inside and can be very loud and chaotic

noisy guests in the bar area. wrecked the calm and relaxing atmosphere

could not find the switch to turn off the bar lights

we had n/a drinks one night in the hotel bar where they had a live jazz-style band playing

bar and restaurant with great service and offerings

great location and cool design. gerin at the bar made the best french75. he was awesome.

the gym was good and overall vibe was top

the restaurant/bar has great food and that all too familiar chicago bar vibe

loved access to gym and look of hotel

said the early check in charge was $50 whereas the guy i spoke on the phone said it was a lot cheaper

they have courtesy bottled water stations on each floor, and complimentary laundry room (small)

best location , safe for girls , perfect room service!

free wifi is provided through a public unsecured network, with overall speed of 10mbits

staff, easy check in and they accommodated my early check in

great facility for coffee and lounging, fantastic gym.

a photography business and may need to get work done, the hotel s in-room workspace, free fast wifi, and good bedding are big pluses

was accommodating and professional and personable the room was huge the bathroom huge the gym exceedingly well equipped and the indoor pool was awesome

the room service was top notch

room size was amazing and our girls really enjoyed the pool

of options and reasonable price - of course - excellent customer service in addition, the room service is fantastic - got the morning tea with lovely succulent plant ud83eudeb4 which

cost of parking was atrocious, and so was the cost of the meals from room service

the bar is beautiful

prices of in room bar and snacks could be cheaper. should offer free internet

the bar in the lobby is the best place to hangout

bar food and service was amazing

cool bar, gym had lots of machines and weights, free good coffee in the morning, very friendly staff and

it features lovely, comfortable rooms and a truly spectacular spa complete with a pool, jacuzzi, sauna, and gym offering more amenities than other, more

the swimming pool was closed.

and the bathroom could use a tiny bit of updating - but we got a great rate and kids don't care about that

room service was also good

from chicago, and to be honest, this is the best hotel i ever stayed at, nicest lobby, gym, and location in chicago

we were allowed early check-in and late check out which was wonderful

i was in search of a laundry service and they offer pick up at the hotel but also printed out a list of laundry services

the staff was accommodating for an early check in

gave us early check in. great breakfast. super friendly staff

location was great, breakfast was mostly good, room was clean with daily room service

modern, clean rooms and facilities, incomparable location, elegant french restaurant and decent gym facilities

they made excellent recommendations for our kids and remembered my name when i forgot my key in the room on the second day

my son and i brought his kids (9 year old twins) to see a city that both he and i fell in love with during visits when he

no room service.

decent and clean gym too, small but fine for basic workouts

i was a bit disappointed that we couldn't try out the rooftop bar and restaurant because we had our son with us

bar made amazing cocktails

the free coffee/tea bar each morning was great

no spa anymore ... needed massage

location means it is possible to walk everywhere but at the same time it is quiet, had a great gym where i spent several sessions burning 400 calories on the heart rate monitor equipment

resturant when listed on site, only a bar with limited hours

paying $55 extra to park in hotel parking lot and the bar was closed after the concert.

staff was very helpful and accommodating also the coffee in the morning, also the shuttle bus, also the valet

hotel has a shuttle that took us everywhere we needed to go

it was covid, so no restaurant / bar - nothing they can do about that though!

great at accommodating my late check out time, friendly staff, great food and wonderful lobby.

good and spacious gym

nice rooms decorated accordingly

ever seen a 150 year old gym

are decorated very sporty and gym related

t my room was quiet), good breakfast and room service options

never figured out how to get food, we didn't want room service, but we would've liked more information on dining in the hotel, we never figured out

use of the wifi was cumbersome and required re-inserting the access code every time one used it

ordered room service twice and did not receive the drinks i requested

additional fee for water & wifi - its mandatory, cant cancel

extremely clean and modern. very friendly staff. wonderful breakfast.

we loved the bar and the complimentary breakfast

location, comfy beds, and friendly bar staff and good food

great location and breakfast !

walk to most major public transit without jumping on a bid first which is a bit much with little kids

breakfast, nice location we were able to walk to restaurants and nice sightseeing places

great location and the super service at the hotel besides there was such a variety of food for breakfast

the gym only has a few dumbbells, no equipment for leg workout

our kids loved the room and the facilities and the breakfast

was so automated and automatic i didn t need to ask any questions (wifi, breakfast, checkout etc) (+) wifi was strong and connected easily--no annoying website popup that you had to connect through (+) wifi worked great (-)wifi a little slow (-)slow wifi (+) i spent the day in my room working and never once did the wifi lag or drop connection (-)wifi was a bit spotty. (+)up as an office space with a conference table, a conference telephone, large screen and stable wifi (+)wifi did not work (-)could not connect to wifi. no free water bottle in room.

everything ... space, location, food, gym

breakfast was good

the breakfast was pretty good, the staff in charge were very attentive

breakfast could have been better.

staff was friendly, everything felt a little upscale and the breakfast and bar were really nice

the gym is very small.....hard for more than 2 people to be in there at one time.

wished there was room service or that the restaurant kitchen stayed open past 11pm

ecked the

air conditioning was not working in the gym, and it is a very small gym.

unable to connect to wifi.

the gym was nice, building looks nice outside

room was fantastic, it had all you needed, a kitchen, a place to study/work, high ceiling and a gorgeous view

then yeah that’s that’s how bad it was that my mother-in-law’s king got stolen out of the bar so yeah, that was great

even having a kitchen in your room, there's no oven, and you may miss some utensils

had a full kitchen, with pots and pans, living space, bathroom, and bed

only non-perfect score was for the pool that was a little small (if there were kids in it, they kind of took over the whole thing) and there wasn't a hot tub which we could have

no slippers provided no way to have so many quarters to use the laundry machines

no body lotion,no shower towels and no laundry bags

there is a laundry service but one needs 25 cents coins, meaning that one needs 28 coins in total, that you

the staff was very accommodating with extending late check out time so he could get some rest to see if he was feeling well enough to travel

super noisy ( doors slamming, kids crying, people shouting, car alarms going off)

no information about gym or pool area

made a last-minute decision to spend christmas in chicago with our kids and needed to find a place to stay near their apartment

the breakfast, the gym and the hotel was also pretty clean

are friendly and it was clean and my kids love to it there nice view the food was very good my kids enjoy it they won't to come back

cleanliness, beautiful views, modern rooms, kind staff, amazing breakfast options, heated pool were just some of the reasons why we will be coming back to this hotel

breakfast was probably one of the best we've had anywhere we've stayed

very clean and great breakfast

pool was cold the first day i believe it was because they had refilled it the pool is also pretty

the staff was amazing, the breakfast was amazing and the hospitality was 10/10

early check in not available

no room service but in their defense, it is a boutique hotel

good location close to everything. liked the cool wifi mirro in the bathroom.

you encourage guests to hang up towels to save laundry, but then don't provide a place to hang them up

towels, 1 roll of tp)

the functional gym, the views, the location

location. clean. updated. great on site restaurant and bar with delish food.

cleanness, room service, security, location

front desk staff could improve their attitude lack of disinfectant wipes in the gym no nespresso pods in the room - had to ask for them at the front desk

hotel bar had a creative name but limited and pricey menu.

that most hotels provide for free, which included things like wifi and access to the gym which is normally included free of charge at most hotels

we arrive in the hot-point time ,when restaurant, gym and other shared rooms were closed,due to covid

for wifi, 2 bottles of water,gym etc

would like coffee maker in room a grab bar in shower

fact we had to pay a $30 fees per day and per person (no opt out option possible) for the use of gym facilities (that we did not want to use), water in the room and coffee in the lobby in the

service closed basically at 11 - even room service

the hotel charge extra fee for the use of the internet and the facilities

room service service was awesome but food was awful

hotel bar food was good and convenient

not slot of options on room service menu

empathy from the front desk on late check out request

the staff was so nice and i got a room upgrade and a late check out for free

gym is really good and the photos i found online did not do it justice

they had excellent food and 24hr room service

loved the app and being able to adjust room temperature and order room service that way

friendly staff at the door. gym and sauna amenities were great.

the pool & steam room

it’s different an super nice the bathroom tubs are amazing i will be back again with my kids

the facilities are top notch! the pool, restaurant and gym. we even stayed on the 13th floor!

great gym and nice lap pool. pretty lobby. spacious room

also asked for early check in and was given access before midday

bar upstairs is beautiful at night

parents we don't get much time away from the kids

beds, staff, mini-bar, tv/cable, comfort-level, room service, views, nearby stores/amenities, ice machine, door security, concierge

roof top bar was fantastic

laundry didn't

close to my kids and always clean

breakfast every single day is pretty boring

the breakfast catered to vegetarians and vegans (both in my family), the gym had the basic equipment, the location was great as i had access to all major attractions on

i did make a point to get up for a coffee at about 9 and there were way too many kids for my comfort level ( i realize there’s not much you can do about

location was excellent, the gym was well equipped, the daily room service was outstanding

about the hotel was perfect, we got an upgrade, rooms were superb, gym was refurbished and excellent

location was excellent, the gym was well equipped, the daily room service was outstanding

nice bar with good cocktails, vibe &

the pendry exceeded all our expectations & their staff can't be beat- from housekeeping to bar staff to the front desk

we asked for late check out on the day of our departure as we had a late flight but the front desk staff said

nice quiet room, late check out

the kids especially loved the two reading nooks

the prices from room service to honor bar were beyond reasonable

very good free wifi and no extra fees

the room was clean and bright, and the room service was always on time

room service food was amazing!

even breakfast was great

the coffee in at breakfast was excellent, however the room coffee was terrible.

only complaint about our stay was when we opened up our sleeper sofa for the kids to sleep in, the end of it was literally 3 to 4 inches away from the wall

for those of you who are obsessed with peloton like myself- there is a peloton bike in the gym

the gym was in good condition and the cardio machines worked well

staying at the hotel now it give us the time to explore more the city since we didnt have pool my kids were definitely looking for that

gym being in the top floor and having amazing panoramic views

very good location. bar and eating area downstairs was very good

their gym was under construction and they sent me to a full service gym down the street that was amazing

early check in

the wifi was frustrating and my hhonors rewards have not been applied to my membership yet.

each room came with a mini-fridge and small microwave, perfect for bringing along snacks for kids

was a great help to have access to a laundry area in the hotel

the staff, the room, the wifi the bed was so comfortable

good gym facilties with everything you need

00 to use towards room service

hotel pool is closed and not clearly advertised as such which is a bummer when you bring the kids to enjoy spring break

loved the pool and gym

i have stayed in this hotel with my kids several times and will be returning every time we visit chicago

the staff, the pool, the gym and the bar. this place was poping at night

pool ran out of towels and know one was able to fill them for a while

area, super staff - were really going out of their way to help me find a room with a superb view, room service on demand

pool closes at 4? that s completely insane. really bummed about this.

vid-related

hotel wifi barely worked

it was the holidays and they gave our kids some huge cookies

we had to use the employee elevator and get out through the kitchen, which we didn’t mind but with luggage

com fault is that we were 4 people in the room, ( couple + 2 kids) and we just had 2 breakfast

clean, contemporary design with full kitchen, living room, bedroom with comfortable king size bed, large bathroom, and a view from 30'

i had to have a negative the only one i can think of is no pool but the upside is the kids didn't even miss that the hotel didn't have a swimming pool as the hotel room and river view

amazing location, big bar was great, all staff were so friendly!

we were with our family, but would love to come back without the kids

only thing the hotel was missing was a pool , plus the bar was a little bit more expensive for drinks than other places

good deal, easy check in, late check out.

got the room i requested, with views, did not have to wait for 3pm for check in and was allowed late check out- staff was

the extra touches like free laundry and drying room, free tea n coffee on floor 2 etc were great and a shout out to the maid

the gym is simple, but effective if you want a quick workout in during your stay

laundry was free, coffee and water as well. fitness center

coffee bar was a great addition to our stay

mplementary) is delicious, and the staff is super friendly and helpful

a more robust breakfast would have been appropriate.

and the children enjoyed the pool which was their favorite part since they didn’t want to leave out the

its our go to when visiting our kids in chicago

i think it was quite clean though i would have appreciated a small pack of lysol wipes for the kitchen surfaces or a card stating they had been sanitized

the king suite had a pullout couch/bed and kitchenette for price of a regular room

wifi wasn t working very well

we appreciated the ability to have an early check in

level 2 coffee for guests that came highly recommended from staff & tasted amazing to a gym with amazing selection of equipment

the room service and fridge stocking service actually have normal prices

beginning at the reception, free coffee all day, nice gym, laundry, directly at chicago river, no breakfast, but a lot of cafes reachable within a few

fitness center

treadmills in the fitness facility are garbage. i would have expected woodways at a hilton.

wifi - at times very slow, connections could be lost. we used the

fitness center friendly

also loves the spa like bathroom and comfy bed